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20120814 #cex Twitter NodeXL SNA Map
20120814 #cex Twitter NodeXL SNA Map
From:
marc_smith
Uploaded on:
August 14, 2012
Description:
The graph represents a network of 114 Twitter users whose recent tweets contained "#cex". The network was obtained on Tuesday, 14 August 2012 at 16:12 UTC. There is an edge for each follows relationship. There is an edge for each "replies-to" relationship in a tweet. There is an edge for each "mentions" relationship in a tweet. There is a self-loop edge for each tweet that is not a "replies-to" or "mentions". The tweets were made over the 9-day period from Monday, 06 August 2012 at 21:37 UTC to Tuesday, 14 August 2012 at 15:49 UTC.

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.

The edge colors are based on relationship values. The edge widths are based on edge weight values. The edge opacities are based on edge weight values. The vertex sizes are based on followers values. The vertex opacities are based on followers values.

Overall Graph Metrics:
Vertices: 114
Unique Edges: 852
Edges With Duplicates: 204
Total Edges: 1056
Self-Loops: 236
Reciprocated Vertex Pair Ratio: 0.669438669438669
Reciprocated Edge Ratio: 0.801992528019925
Connected Components: 24
Single-Vertex Connected Components: 21
Maximum Vertices in a Connected Component: 89
Maximum Edges in a Connected Component: 1020
Maximum Geodesic Distance (Diameter): 5
Average Geodesic Distance: 2.355472
Graph Density: 0.0623350411426797
Modularity: 0.182363
NodeXL Version: 1.0.1.220

Top 10 Vertices, Ranked by Betweenness Centrality:
KateNasser
GrahamHill
annettefranz
MKCallConsult
Sullivision
SalesKingOnline
LandonLeighty
CXJourney
zapposxperience
MyCustomer

Top Replied-To in Entire Graph:
segelstrom
grahamhill
nicprice
wimrampen
bearskinny
uktesco
brandbnt
adamstjohn
krcraft
45sec

Top Replied-To in G1:
bearskinny
desk
customermanagementiq
45sec
uktesco

Top Replied-To in G2:
d_barnsy1991
kevinbyrne
explodingwalrus
ciarancorrigan_

Top Replied-To in G3:
nicprice
themanagr

Top Replied-To in G6:
segelstrom
grahamhill
krcraft
adamstjohn
brandbnt
wimrampen

Top Mentioned in Entire Graph:
btemkin
harvardbiz
ddaye
grahamhill
katenasser
zapposxperience
oleandresen
neilcdavey
landonleighty
mkcallconsult

Top Mentioned in G1:
katenasser
zapposxperience
sullivision
deluxeknows
forbes
saleskingonline
uktesco
uktelsco
pretiumpress
harvardbiz

Top Mentioned in G2:
bebernal
billyurkas
rdouek
joeyg
dollfacefactory
paulallor
thedonmcmillan
jd_oliva
jeremymelloul
oldmanloehr

Top Mentioned in G3:
oleandresen
harvardbiz
katenasser
fonolo
openforum
practicallyrad
inc
paulspiegelman
entapps2day
btemkin

Top Mentioned in G4:
landonleighty
buvalco
theretaildoctor
harvardbiz
funcustic
b2community
mkcallconsult
customermanagementiq
pretiumpress
douglasstvnsn

Top Mentioned in G5:
btemkin
neilcdavey
mycustomer
fastcompany
huffpostbiz
wordpressdotcom
annettefranz
b2community
josephmichelli

Top Mentioned in G6:
grahamhill
adamstjohn
zapposxperience
ariegoldshlager
harvardbiz
pretiumpress
inc
paulspiegelman

Top Mentioned in G7:
ddaye
btemkin
briansolis
customerbliss
upyourservice
peoplemetrics
michelfalcon
themana
josephmichelli
mycustomer

Top Mentioned in G8:
cpudan
maritz_llc
alexloach

Top Mentioned in G10:
elpoderdeser

Top URLs in Tweet in Entire Graph:
http://www.fastcompany.com/node/3000350
http://www.customerthink.com/blog/modeling_customer_behavior_what_works_what_doesnt_and_why_in_the_real_world
http://www.mycustomer.com/topic/customer-experience/bruce-temkin-customer-experience-tipping-point/155633
http://www.customerthink.com/blog/google_yahoo_to_understand_successful_customer_experience_strategy
http://www.adotas.com/2012/08/understanding-the-power-of-outstanding-customer-service/
http://business.asiaone.com/Business/SME+Central/Tete-A-Tech/Story/A1Story20120806-363661.html
http://www.mycustomer.com/topic/customer-experience/customer-experience-top-priority-internal-comms-chiefs-study/155586
http://josephmichelli.com/blog/?p=1191&utm_source=twitterfeed&utm_medium=twitter
http://www.guywinch.com/my-experience-of-customer-service-at-the-london-olympics/
http://blogs.hbr.org/merholz/2009/05/customer-experience-is-an-investment-not-a-cost.html

Top URLs in Tweet in G1:
http://www.adotas.com/2012/08/understanding-the-power-of-outstanding-customer-service/
http://business.asiaone.com/Business/SME+Central/Tete-A-Tech/Story/A1Story20120806-363661.html
http://knowlagentblog.com/7-habits-of-highly-effective-contact-center-managers/
http://www.impactlearning.com/why-people-buy-and-how-they-perceive-value/
http://katenasser.com/customer-experience-leaders-are-your-metrics-too-loud-to-hear-voice-of-customer/
http://www.deluxeknowledgeexchange.com/Blog_KnowledgeBlog.aspx#BlogPost80390
http://www.forbes.com/sites/robertreiss/2012/07/09/best-practices-in-exceptional-customer-service-top-ceos-share-insights-including-handwritten-letters/
http://www.linkedin.com/slink?code=nT2Yfh
http://www.customerthink.com/blog/the_basics_for_delivering_customer_value
http://drjosephm.podbean.com

Top URLs in Tweet in G2:
http://www.wuv.de/nachrichten/unternehmen/bmw_verkauft_erstmals_fahrzeuge_online
http://goodfriendmike.com/2012/08/the-first-law-of-customer-happiness-every-interaction-creates-a-personal-reaction/
http://instagram.com/p/OMb5lxDz17/
http://instagram.com/p/OPKqLtwVAy/
http://www.google.com/producer/editions/CAow88QG/smithsoniancom/CAIiEEQb0UaDsPwX6H9xJ55fyIUqFQgEKg0IACoGCAow88QGMMBbMKLIBg/music_for_airports_soothes_the_savage_pa
http://www.fastcompany.com/1844281/5-ways-to-make-more-brand-advocates
http://customerfaithful.com/does-customer-experience-support-the-triple-bottom-line/
http://instagram.com/p/ORxLE5Dqj_/
http://www.convinceandconvert.com/social-business/is-your-marketing-a-wolf-in-sheeps-clothing/
http://blog.hubspot.com/blog/tabid/6307/bid/33463/How-to-Make-Customer-Experience-the-Heart-of-Your-Internet-Marketing-Strategy.aspx

Top URLs in Tweet in G3:
http://www.customerthink.com/blog/modeling_customer_behavior_what_works_what_doesnt_and_why_in_the_real_world
http://blog.pretiumsolutions.com/creating-profitable-customer-service-in-the-telecom-industry
http://thecustomerblog.co.uk/2012/07/26/customer-experience-what-about-the-product/
http://pinterest.com/pin/61150507411356720/
http://fonolo.com/blog/2012/08/customer-experience-management/?ls=web_twitter
http://pivotpointsolutions.net/2011/09/14/the-key-to-unlocking-3-customer-secrets/
http://www.openforum.com/articles/5-easy-steps-to-build-customer-loyalty
http://blogs.hbr.org/taylor/2012/08/when_bad_service_is_good_busin.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29
http://www.inc.com/paul-spiegelman/what-your-customer-wants.html
http://www.enterpriseappstoday.com/crm/customer-experience-management-7-lessons-from-the-quality-movement.html

Top URLs in Tweet in G4:
http://www.customerthink.com/blog/google_yahoo_to_understand_successful_customer_experience_strategy
http://blogs.hbr.org/merholz/2009/05/customer-experience-is-an-investment-not-a-cost.html
http://cxjourney.blogspot.com/2012/08/the-greatest-customer-experience-on.html?spref=tw&utm_source=buffer&buffer_share=a8be2
http://www.business2community.com/customer-experience/more-customer-experience-lessons-from-the-olympics-0246648
http://www.linkedin.com/slink?code=PsasQK
http://cxjourney.blogspot.com/2012/08/more-customer-experience-lessons-from.html
http://events.linkedin.com/customer-driven-business-cases-1072296?trk=link-events-detail-detail
http://pivotpointsolutions.net/2010/04/14/customer-service-in-a-monopoly/
http://pivotpointsolutions.net/2011/09/14/the-key-to-unlocking-3-customer-secrets/
http://pivotpointsolutions.net/2012/07/31/social-media-customer-service-is-falling-through-the-cracks/

Top URLs in Tweet in G5:
http://www.mycustomer.com/topic/customer-experience/customer-experience-top-priority-internal-comms-chiefs-study/155586
http://www.mycustomer.com/topic/customer-experience/bruce-temkin-customer-experience-tipping-point/155633
http://www.guywinch.com/my-experience-of-customer-service-at-the-london-olympics/
http://www.mycustomer.com/topic/customer-experience/forrester-contactless-payment-take-dependant-customer-experience/155495
http://www.mycustomer.com/topic/customer-experience/marketers-must-evolve-satisfy-new-multichannel-customer/155543
http://josephmichelli.com/blog/?p=1191&utm_source=twitterfeed&utm_medium=twitter
http://www.touchpointdashboard.com/2012/08/cast-your-vote-should-customer-journey-mapping-be-a-project-or-an-ongoing-discipline/
http://www.youtube.com/watch?v=n-AOHe9GyT0
http://drjosephm.podbean.com
http://www.customerthink.com/blog/shouldn_t_you_be_shadowing_your_customers_whys_whats_and_hows_for_success

Top URLs in Tweet in G6:
http://www.fastcompany.com/node/3000350
http://www.exgroup.com/
http://t.co/thui73B2
http://www.customerthink.com/blog/the_basics_for_delivering_customer_value
http://blogs.hbr.org/merholz/2009/05/customer-experience-is-an-investment-not-a-cost.html
http://www.inc.com/paul-spiegelman/what-your-customer-wants.html

Top URLs in Tweet in G7:
http://www.brandingstrategyinsider.com/2012/08/ambush-marketing-brand-police-defend-london-olympics.html?utm_source=twitterfeed&utm_medium=twitter
http://feedproxy.google.com/~r/VipdeskBlog/~3/dhN8RcQGal8/?utm_source=twitterfeed&utm_medium=twitter
http://chiefcustomerofficer.customerbliss.com/2012/08/07/cco-structure-team-option-3-line-function-leader-with-a-dedicated-team/?utm_source=twitterfeed&utm_medium=twitter
http://www.brandingstrategyinsider.com/2012/08/the-power-of-brand-values-alignment-.html?utm_source=twitterfeed&utm_medium=twitter
http://myragolden.wordpress.com/2012/08/07/how-target-got-loyalty-rewards-right?utm_source=twitterfeed&utm_medium=twitter
http://www.upyourservice.com/blog/service-culture/why-dealing-with-difficult-colleagues-will-lead-to-happier-customers/?utm_source=twitterfeed&utm_medium=twitter
http://www.beyondphilosophy.com/blog/building-confidence-generate-customer-retention?utm_source=twitterfeed&utm_medium=twitter
http://feedproxy.google.com/~r/briansolis/~3/ClFLfsj82JE/?utm_source=twitterfeed&utm_medium=twitter
http://feedproxy.google.com/~r/peoplemetrics_blog_rss/~3/m6nWCxEtjKI/?utm_source=twitterfeed&utm_medium=twitter
http://myragolden.wordpress.com/2012/08/08/bad-customer-service-can-make-your-company-really-popular-on-facebook?utm_source=twitterfeed&utm_medium=twitter

Top URLs in Tweet in G8:
http://cpudan.visibli.com/share/H5rgW1
http://www.alexloach.com/engagement.html

Top URLs in Tweet in G9:
http://www.shukumaku.com/Default.php?id=50994
http://www.syriadailynews.com/?p=7820
http://syriasteps.com/index.php?d=110&id=91850

Top Hashtags in Tweet in Entire Graph:
cex
custexp
cem
custserv
cxo
cx
voc
callcenter
servicedesign
cxp

Top Hashtags in Tweet in G1:
cex
custserv
custexp
callcenter
contactcenter
cxo
cx
voc
retail
fail

Top Hashtags in Tweet in G2:
cex
in
ynotfestival
bmw
ecommerce
stratford
sunshine
ff
cx
cem

Top Hashtags in Tweet in G3:
cex
cem
cxo
custserv
cx
custexp
voc
mrx
marketing
telecoms

Top Hashtags in Tweet in G4:
cex
cem
cx
custserv
custexp
cxp
customer
cxo
voc
retail

Top Hashtags in Tweet in G5:
cex
cem
custexp
cxp
custserv
voc
marketing
cxo
nfc
mobile

Top Hashtags in Tweet in G6:
cex
servicedesign
custexp
cxo
cx
cem
sd
sdlogic
custserv

Top Hashtags in Tweet in G7:
cex
cem
custexp
custserv
trending
helpdesk
cco
customerexperience

Top Hashtags in Tweet in G8:
cex
smhq
hnhd

Top Hashtags in Tweet in G9:
سوريا
syria
cex

Top Hashtags in Tweet in G10:
cex

Top Words in Tweet in Entire Graph:
cex
customer
custexp
cem
experience
custserv
rt
via
service
cxo

Top Words in Tweet in G1:
cex
custserv
customer
custexp
service
rt
callcenter
contactcenter
cxo
delivering

Top Words in Tweet in G2:
cex
de
la
customer
stratford
una
en
pasito
brand
love

Top Words in Tweet in G3:
cex
customer
cem
cxo
custserv
rt
via
experience
cx
custexp

Top Words in Tweet in G4:
cex
customer
experience
cem
rt
cx
custserv
great
article
google

Top Words in Tweet in G5:
cex
customer
cem
custexp
experience
cxp
rt
service
custserv
voc

Top Words in Tweet in G6:
cex
servicedesign
customer
experience
grahamhill
rt
thing
matters
role
design

Top Words in Tweet in G7:
cex
cem
custexp
via
customer
custserv
experience
trending
helpdesk
ddaye

Top Words in Tweet in G8:
rt
customer
cex
engagement
lesson
listen
voice
cpudan
martha
stewart

Top Words in Tweet in G9:
سوريا
syria
cex
الرئيس

Top Words in Tweet in G10:
de
sus
en
nuestra
tribu
cex
vemos
gente
que
despierta

Top Word Pairs in Tweet in Entire Graph:
cem, cex
customer, experience
custexp, cex
cx, cex
customer, service
custserv, cex
cxo, cex
cex, voc
custexp, cem
custexp, custserv

Top Word Pairs in Tweet in G1:
custexp, cex
custserv, cex
custexp, custserv
customer, service
cxo, cex
callcenter, contactcenter
cx, cex
cex, callcenter
customer, experience
social, media

Top Word Pairs in Tweet in G2:
customer, experience

Top Word Pairs in Tweet in G3:
cem, cex
customer, experience
cx, cex
cex, voc
mrx, voc
customer, loyalty
custexp, cxo
cxo, cex
works, real
real, world

Top Word Pairs in Tweet in G4:
customer, experience
cex, cem
cex, cx
great, article
article, google
google, yahoo
yahoo, understand
understand, successful
successful, customer
experience, strategy

Top Word Pairs in Tweet in G5:
cem, cex
customer, experience
custexp, cem
customer, service
cxp, cem
cex, voc
custserv, cex
cex, custexp
experience, top
top, priority

Top Word Pairs in Tweet in G6:
servicedesign, cex
customer, experience
experience, thing
thing, matters
matters, role
role, servicedesign
grahamhill, customer
rt, grahamhill
cxo, cex
cex, people

Top Word Pairs in Tweet in G7:
cem, cex
cex, custexp
customer, experience
custserv, trending
trending, cex
cex, helpdesk
via, ddaye
customer, service
cex, cco
service, custserv

Top Word Pairs in Tweet in G8:
lesson, listen
listen, voice
voice, customer
customer, cex
cex, rt
rt, cpudan
cpudan, martha
martha, stewart
stewart, puts
puts, twitter

Top Word Pairs in Tweet in G9:
سوريا, syria

Top Word Pairs in Tweet in G10:
de, sus
en, nuestra
nuestra, tribu
tribu, de
de, cex
cex, vemos
vemos, gente
gente, que
que, despierta
despierta, de

Top Tweeters in Entire Graph:
callcenterdr
YasserDeeb1
rotkapchen
RSE_OVERS
KateNasser
nedalhammoud3
krcraft
GrahamHill
togidolls
Milaspage

Top Tweeters in G1:
RSE_OVERS
KateNasser
togidolls
MKCallConsult
LizKislik
SalesKingOnline
BearskinNy
Sullivision
globallighting
Lisa_Alexander

Top Tweeters in G2:
palmendro
bloodymallory
SimonRoyal
Chappyboii
AmyChu
dschulenberg
TheMatthew22
OwenTurner3
tootsie_starkid
zainazzura

Top Tweeters in G3:
krcraft
Milaspage
bsdalton
AskYTM
TCELab
banafshehgh
expertinservice
GeoffHardy1
HaraldHenn
PretiumPress

Top Tweeters in G4:
sirpowell
annettefranz
clearaction
CXJourney
andy_mcf
CustSvcPro
SheridanOrr
cantorpedia
MarilynElledge
korenCx

Top Tweeters in G5:
riechesbaird
jenniwheller
LindaIreland
josephmichelli
MyCustomer
TPDashboard
neilcdavey
SynGro
ChrisZane
lhawksfield

Top Tweeters in G6:
rotkapchen
GrahamHill
movito
drdinka
Ruugie
AKB2BTuneUp
SDNetwork
SiddMishra
eveliinawe
schirok

Top Tweeters in G7:
callcenterdr
Art_Hall4
sjrenzi
eStreamDesk

Top Tweeters in G8:
SioConnellan
Maritz_LLC
ColinPEI

Top Tweeters in G9:
YasserDeeb1
nedalhammoud3

Top Tweeters in G10:
elpoderdeser
leoalcala