#ServiceManagement, Twitter, 4/24/2019 9:20:55 PM, 194799


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#ServiceManagement_2019-04-24_14-13-59.xlsx
#ServiceManagement_2019-04-24_14-13-59.xlsx
From:
Connected Action NodeXL-Reports
Uploaded on:
April 24, 2019
Short Description:
#ServiceManagement via NodeXL http://bit.ly/2L21jiJ
@camnomis
@cherwell
@itsmzone
@bestpracticepre
@mmg9898
@titchenerjamie
@santchiweb
@gamingpaul
@axelos_gbp
@claireagutter

Top hashtags:
#servicemanagement
#itsm
#itil
#itil4
#iso20000
#devops
#lean
#agile
#webinar

Description:
Description
The graph represents a network of 159 Twitter users whose recent tweets contained "#ServiceManagement", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Wednesday, 24 April 2019 at 21:15 UTC.

The tweets in the network were tweeted over the 9-day, 10-hour, 53-minute period from Monday, 15 April 2019 at 10:00 UTC to Wednesday, 24 April 2019 at 20:53 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 159
Unique Edges : 164
Edges With Duplicates : 167
Total Edges : 331
Self-Loops : 126
Reciprocated Vertex Pair Ratio : 0.0197368421052632
Reciprocated Edge Ratio : 0.0387096774193548
Connected Components : 43
Single-Vertex Connected Components : 18
Maximum Vertices in a Connected Component : 79
Maximum Edges in a Connected Component : 245
Maximum Geodesic Distance (Diameter) : 9
Average Geodesic Distance : 3.321423
Graph Density : 0.00616989093225062
Modularity : 0.445959
NodeXL Version : 1.0.1.411

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[4] https://windmill.lpages.co/itsm/
[3] https://glpi-project.org/downloads/
[3] http://servicemanagermagazine.com
[3] https://www.youtube.com/watch?v=6tFlWNA_0r8

[3] https://lnkd.in/d2Yhj9t
[3] https://itsmshop.co.uk/a-new-paradigm-in-service-management-service-manager-magazine/
[3] https://www.acorio.com/9-servicenow-stats-service-management-ppt-deck/?utm_campaign=ServiceNow%20Insight%20and%20Vision%20Report%202019&utm_content=89447354&utm_medium=social&utm_source=twitter&hss_channel=tw-1222147135
[3] https://www.acorio.com/9-servicenow-stats-service-management-ppt-deck/?utm_campaign=ServiceNow%20Insight%20and%20Vision%20Report%202019&utm_content=89447353&utm_medium=social&utm_source=twitter&hss_channel=tw-1222147135
[2] https://www.educationdive.com/press-release/20190418-topdesk-recognized-by-trustradius-as-a-2019-top-rated-award-winner-in-it-se/
[2] https://www.brighttalk.com/webcast/534/353914?utm_source=brighttalk-portal&utm_medium=web&utm_content=nancy%20van%20elsacker%20louisnord&utm_campaign=webcasts-search-results-feed

Top URLs in Tweet in G1:
[3] https://itsmshop.co.uk/a-new-paradigm-in-service-management-service-manager-magazine/
[3] https://lnkd.in/d2Yhj9t
[3] https://www.youtube.com/watch?v=6tFlWNA_0r8

[3] http://servicemanagermagazine.com
[1] https://www.axelos.com/news/blogs/december-2018/benefiting-business-at-a-time-of-transformation
[1] https://www.axelos.com/news/blogs/april-2019/itil-4-crystal-ball-evaluating-technology-value
[1] http://bit.ly/Sofi_Webinar?utm_campaign=MOVE%20TO%20THE%20LEFT%20Webinar&utm_content=89223445&utm_medium=social&utm_source=twitter&hss_channel=tw-708052784621309952
[1] http://bit.ly/Sofi_Webinar?utm_campaign=MOVE%20TO%20THE%20LEFT%20Webinar&utm_content=89223835&utm_medium=social&utm_source=twitter&hss_channel=tw-708052784621309952
[1] http://bit.ly/Sofi_Webinar?utm_campaign=MOVE%20TO%20THE%20LEFT%20Webinar&utm_content=89223443&utm_medium=social&utm_source=twitter&hss_channel=tw-708052784621309952
[1] http://bit.ly/Alt_SNOW?utm_campaign=DEMO%20Soapbox%20Platform%202019&utm_content=89632542&utm_medium=social&utm_source=twitter&hss_channel=tw-708052784621309952

Top URLs in Tweet in G2:
[3] https://glpi-project.org/downloads/
[3] https://windmill.lpages.co/itsm/
[2] https://www.brighttalk.com/webcast/534/353914?utm_source=brighttalk-portal&utm_medium=web&utm_content=nancy%20van%20elsacker%20louisnord&utm_campaign=webcasts-search-results-feed
[2] https://www.educationdive.com/press-release/20190418-topdesk-recognized-by-trustradius-as-a-2019-top-rated-award-winner-in-it-se/
[2] http://www.linkedin.com/in/carlarjenkins
[1] https://interpromusa.com/lean-itsm-with-fitsm/
[1] https://techbeacon.com/enterprise-it/4-ways-optimize-it-service-delivery-support
[1] https://bit.ly/2RRqvL4?utm_content=89809834&utm_medium=social&utm_source=twitter&hss_channel=tw-45925982
[1] https://bit.ly/2KJ7Bi6?utm_content=89787179&utm_medium=social&utm_source=twitter&hss_channel=tw-45925982
[1] https://lnkd.in/e7cjM5Z

Top URLs in Tweet in G3:
[1] https://www.cherwell.com/library/blog/technology-mimics-art/?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9107173
[1] https://pages.cherwell.com/w.itsm-demo.html?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9097687
[1] https://www.cherwell.com/library/blog/technology-mimics-art/?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9097685
[1] https://pages.cherwell.com/w.itsm-demo.html
[1] http://www.cvent.com/events/2019-clear-conference/event-summary-69f45cc218b9442faa965491c576109d.aspx
[1] https://pages.cherwell.com/w.itsm-demo.html?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9094074
[1] https://www.cherwell.com/library/blog/technology-mimics-art/?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9094020
[1] https://pages.cherwell.com/w.itsm-demo.html?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9089533
[1] https://pages.cherwell.com/w.itsm-demo.html?utm_campaign=everyonesocial&utm_source=twitter&utm_medium=twitter&es_p=9090348
[1] https://www.thinkhdi.com/library/supportworld/2019/why-it-needs-hr-vice-versa.aspx?es_p=9134554

Top URLs in Tweet in G4:
[2] https://www.acorio.com/9-servicenow-stats-service-management-ppt-deck/?utm_campaign=ServiceNow%20Insight%20and%20Vision%20Report%202019&utm_content=89447354&utm_medium=social&utm_source=twitter&hss_channel=tw-1222147135
[2] https://www.acorio.com/9-servicenow-stats-service-management-ppt-deck/?utm_campaign=ServiceNow%20Insight%20and%20Vision%20Report%202019&utm_content=89447353&utm_medium=social&utm_source=twitter&hss_channel=tw-1222147135
[1] https://twitter.com/acorio/status/1118214975972102144
[1] https://twitter.com/acorio/status/1117844279668428801
[1] https://lnkd.in/ePnx3JS
[1] https://fieldpoint.net/how-extensible-is-your-mobile-application/?utm_content=89288664&utm_medium=social&utm_source=twitter&hss_channel=tw-785265835
[1] https://fieldpoint.net/where-does-your-field-service-management-need-improvement/?utm_content=88850735&utm_medium=social&utm_source=twitter&hss_channel=tw-785265835
[1] https://fieldpoint.net/how-extensible-is-your-mobile-application/?utm_content=89288666&utm_medium=social&utm_source=twitter&hss_channel=tw-785265835
[1] https://marval-benelux.nl/request-demonstration
[1] https://marval-benelux.nl/news-media/de-beste-tips-voor-het-selecteren-van-een-nieuwe-service-management-oplossing

Top URLs in Tweet in G5:
[2] https://www.youtube.com/watch?v=VJyEZoSatGE&feature=youtu.be

[1] https://www.uzado.com/blog/6-it-service-management-best-practices
[1] https://itsm.zone/online-courses/
[1] https://itsm.zone/samples/VeriSMF.pdf
[1] https://www.itchronicles.com/technology/information-integration-and-the-role-technology-plays/?utm_source=rss&utm_medium=rss&utm_campaign=information-integration-and-the-role-technology-plays
[1] https://elearnist.com/
[1] https://twitter.com/itsmzone/status/1055428913701236737
[1] https://www.scopism.com/free-downloads/

Top URLs in Tweet in G6:
[1] https://www.futureoffieldservice.com/2019/04/22/finding-the-starting-point-of-successful-servitization/
[1] https://www.futureoffieldservice.com/2019/04/17/the-cx-mindset-journey-not-destination/
[1] https://www.futureoffieldservice.com/2019/04/15/managing-information-sources-a-services-marketing-roadmap/
[1] https://www.futureoffieldservice.com/2019/04/19/3-ways-todays-technologies-help-field-service-organizations-mitigate-risk/

Top URLs in Tweet in G7:
[1] https://www.enterprisemanagement.com/research/asset.php/3725/Symphony-SummitAI-Case-Study:-A-Revolution-in-AI-Powered-ITSM

Top URLs in Tweet in G8:
[1] https://www.vivit-worldwide.org/members/group_content_view.asp?group=130739&id=783924&es_p=9060483

Top URLs in Tweet in G9:
[1] https://apicancleanit.com/2019/04/15/find-us-on-fixxbook-aqua-pro-inc-service-channel-connected-contractor/

Top Domains
Top Domains in Tweet in Entire Graph:
[19] cherwell.com
[9] lnkd.in
[8] youtube.com
[6] bit.ly
[6] acorio.com
[5] federos.com
[5] twitter.com
[4] lpages.co
[4] co.uk
[4] futureoffieldservice.com

Top Domains in Tweet in G1:
[4] bit.ly
[3] co.uk
[3] lnkd.in
[3] youtube.com
[3] servicemanagermagazine.com
[2] axelos.com

Top Domains in Tweet in G2:
[3] glpi-project.org
[3] lpages.co
[2] brighttalk.com
[2] educationdive.com
[2] bit.ly
[2] linkedin.com
[1] interpromusa.com
[1] techbeacon.com
[1] lnkd.in
[1] co.uk

Top Domains in Tweet in G3:
[19] cherwell.com
[1] cvent.com
[1] thinkhdi.com
[1] techwireasia.com

Top Domains in Tweet in G4:
[4] acorio.com
[3] fieldpoint.net
[2] twitter.com
[2] marval-benelux.nl
[2] viewcentral.com
[1] lnkd.in
[1] mangate.com
[1] ebnd.de
[1] servicegeeni.com
[1] linkedin.com

Top Domains in Tweet in G5:
[2] itsm.zone
[2] youtube.com
[1] uzado.com
[1] itchronicles.com
[1] elearnist.com
[1] twitter.com
[1] scopism.com

Top Domains in Tweet in G6:
[4] futureoffieldservice.com

Top Domains in Tweet in G7:
[1] enterprisemanagement.com

Top Domains in Tweet in G8:
[1] vivit-worldwide.org

Top Domains in Tweet in G9:
[1] apicancleanit.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[211] servicemanagement
[100] itsm
[65] itil
[63] itil4
[35] iso20000
[33] devops
[25] lean
[24] agile
[20] webinar
[17] digitaltransformation



Top Hashtags in Tweet in G1:
[69] servicemanagement
[49] itil
[49] itil4
[48] itsm
[34] iso20000
[33] devops
[23] agile
[22] lean
[12] servicemanager
[9] digitaltransformation

Top Hashtags in Tweet in G2:
[44] servicemanagement
[31] itsm
[9] itil
[8] webinar
[7] itil4
[4] servicemanager
[3] jobs
[3] problemsolving
[3] software
[3] tips

Top Hashtags in Tweet in G3:
[25] servicemanagement
[13] itsm
[11] webinar
[11] demo
[9] technology
[9] art
[3] esm
[3] sl19
[2] clear2019
[2] itil

Top Hashtags in Tweet in G4:
[25] servicemanagement
[3] fieldservice
[3] mobileapp
[3] netsuite
[3] itil
[2] esm
[2] servicenow
[2] acorioinsight
[2] changemanagement
[2] saas

Top Hashtags in Tweet in G5:
[9] servicemanagement
[4] verism
[2] digitaltransformation
[2] it
[1] itdepartment
[1] itsm
[1] itil
[1] tutorsupport
[1] helpdesk
[1] virtualmentor

Top Hashtags in Tweet in G6:
[4] servicemanagement
[3] futureoffieldservice
[1] servitization
[1] customerexperience
[1] riskmanagement
[1] futureofffieldservice

Top Hashtags in Tweet in G7:
[1] servicemanagement
[1] itsm
[1] esm

Top Hashtags in Tweet in G8:
[2] vivitsigwebinar
[2] servicemanagement
[1] smax

Top Hashtags in Tweet in G9:
[2] connectedmember
[2] affiliation
[1] industrialcleaning
[1] kitchenexhaust
[1] certifiedcontractor
[1] servicemanagement
[1] facilitiesmanagement

Top Hashtags in Tweet in G10:
[2] chatbots
[2] ai
[2] servicemanagement

Top Words
Top Words in Tweet in Entire Graph:
[290] Words in Sentiment List#1: Positive
[73] Words in Sentiment List#2: Negative
[0] Words in Sentiment List#3: Angry/Violent
[7146] Non-categorized Words
[7509] Total Words
[211] #servicemanagement
[157] service
[100] #itsm
[84] subscribe
[74] manager

Top Words in Tweet in G1:
[85] service
[69] #servicemanagement
[68] subscribe
[59] manager
[56] magazine
[49] #itil
[49] #itil4
[48] #itsm
[44] email
[41] new

Top Words in Tweet in G2:
[44] #servicemanagement
[37] service
[31] #itsm
[16] subscribe
[16] free
[15] management
[15] magazine
[15] manager
[13] first
[12] now

Top Words in Tweet in G3:
[28] cherwell
[25] #servicemanagement
[13] #itsm
[11] wednesday
[11] #webinar
[11] overview
[11] solution
[11] #demo
[9] #technology
[9] #art

Top Words in Tweet in G4:
[25] #servicemanagement
[10] service
[7] here
[5] 9
[5] management
[4] acorio
[4] light
[4] intersection
[4] between
[4] digital

Top Words in Tweet in G5:
[9] #servicemanagement
[4] #verism
[4] organizations
[3] course
[3] claireagutter
[3] interview
[2] work
[2] business
[2] integration
[2] necessary

Top Words in Tweet in G6:
[6] today
[5] thefutureoffs
[4] #servicemanagement
[4] podcast
[4] annettefranz
[4] joins
[4] sarah
[4] provide
[4] insight
[4] companies

Top Words in Tweet in G7:
[4] ema_research
[4] recently
[4] spoke
[4] customer
[4] vp
[4] enterprise
[4] service
[4] multibillion
[4] dollar
[4] company

Top Words in Tweet in G8:
[3] multiple
[2] newly
[2] recorded
[2] #vivitsigwebinar
[2] company
[2] s
[2] journey
[2] 2
[2] retire
[2] #servicemanagement

Top Words in Tweet in G9:
[2] aqua
[2] pro
[2] inc
[2] proud
[2] #connectedmember
[2] servicechannel
[2] check
[2] out
[2] article
[2] fixxbook

Top Words in Tweet in G10:
[4] talk
[2] want
[2] #chatbots
[2] #ai
[2] #servicemanagement
[2] bmcsoftware
[2] partner

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[74] service,manager
[46] manager,magazine
[45] service,management
[38] servicemanagermagazine,com
[35] #itil,#itil4
[33] subscribe,servicemanagermagazine
[27] email,subscribe
[26] subscribe,free
[22] #itsm,#servicemanagement
[22] #itil4,#itsm

Top Word Pairs in Tweet in G1:
[59] service,manager
[37] manager,magazine
[36] servicemanagermagazine,com
[35] #itil,#itil4
[30] subscribe,servicemanagermagazine
[24] email,subscribe
[22] service,management
[20] subscribe,free
[17] #itil4,#itsm
[15] #itsm,#iso20000

Top Word Pairs in Tweet in G2:
[15] service,manager
[11] #itsm,#servicemanagement
[9] manager,magazine
[8] service,management
[7] itil,4
[7] join,cherwell
[7] cherwell,product
[7] product,experts
[7] experts,wednesday
[7] wednesday,1st

Top Word Pairs in Tweet in G3:
[9] #technology,#servicemanagement
[9] #servicemanagement,#art
[9] #art,find
[9] find,out
[9] out,latest
[9] latest,cherwell
[9] cherwell,blog
[9] blog,resident
[8] resident,photographer
[8] photographer,chief

Top Word Pairs in Tweet in G4:
[5] service,management
[4] acorio,light
[4] light,intersection
[4] intersection,between
[4] between,digital
[4] digital,transformation
[4] transformation,#servicemanagement
[4] #servicemanagement,here
[4] here,9
[4] 9,stats

Top Word Pairs in Tweet in G5:
[2] #verism,foundation
[2] foundation,course
[2] course,evolutionary
[2] evolutionary,approach
[2] approach,helps
[2] helps,organizations
[2] organizations,evolve
[2] evolve,unique
[2] unique,digital
[2] #it,#servicemanagement

Top Word Pairs in Tweet in G6:
[4] today,podcast
[4] podcast,annettefranz
[4] annettefranz,joins
[4] joins,sarah
[4] sarah,provide
[4] provide,insight
[4] insight,companies
[4] companies,points
[4] points,cx
[4] cx,journey

Top Word Pairs in Tweet in G7:
[4] ema_research,recently
[4] recently,spoke
[4] spoke,customer
[4] customer,vp
[4] vp,enterprise
[4] enterprise,service
[4] service,multibillion
[4] multibillion,dollar
[4] dollar,company
[3] symphonysummit,ema_research

Top Word Pairs in Tweet in G8:
[2] newly,recorded
[2] recorded,#vivitsigwebinar
[2] #vivitsigwebinar,company
[2] company,s
[2] s,journey
[2] journey,2
[2] 2,retire
[2] retire,multiple
[2] multiple,#servicemanagement
[2] #servicemanagement,tools

Top Word Pairs in Tweet in G9:
[2] aqua,pro
[2] pro,inc
[2] inc,proud
[2] proud,#connectedmember
[2] #connectedmember,servicechannel
[2] servicechannel,check
[2] check,out
[2] out,article
[2] article,fixxbook
[2] fixxbook,#affiliation

Top Word Pairs in Tweet in G10:
[2] want,talk
[2] talk,#chatbots
[2] #chatbots,#ai
[2] #ai,#servicemanagement
[2] #servicemanagement,talk
[2] talk,bmcsoftware
[2] bmcsoftware,partner

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@cherwell
@bestpracticepre
@itsmshop
@titchenerjamie
@marvalsoftware
@ema_research
@thefutureoffs
@symphonysummit
@axelos_gbp
@annettefranz

Top Mentioned in G1:
@bestpracticepre
@titchenerjamie
@axelos_gbp
@itsmshop
@otrsgroup
@soapboxai
@stevelawless007
@mirionhq

Top Mentioned in G2:
@itsmshop
@marvalsoftware
@cherwell
@bestpracticepre
@titchenerjamie
@dougtedder
@interpromusa
@ogd_ict
@carlarjenkins
@glpi_project

Top Mentioned in G3:
@cherwell
@sciencelogic
@ukcherwell
@techwireasia
@ukcloudguru
@matthewlpeeples

Top Mentioned in G5:
@claireagutter
@con_ect
@elearnist
@it_chronicles
@itsmzone
@autotrader_uk
@unitartu
@scopismnews

Top Mentioned in G6:
@thefutureoffs
@annettefranz

Top Mentioned in G7:
@ema_research
@symphonysummit

Top Mentioned in G8:
@skonkoy
@microfoc
@microfocus

Top Mentioned in G9:
@servicechannel
@fixxbook
@aquaproinc302

Top Mentioned in G10:
@bmcsoftware
@rajjandu
@fusiongbs

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@chidambara09
@mondayblogs
@santchiweb
@jennykim
@carlarjenkins
@trutherbotanyo2
@annettefranz
@wilko_k
@itsmninja

Top Tweeters in G1:
@santchiweb
@gamingpaul
@axelos_gbp
@jonathanboyd4
@itilconsultores
@escoute1
@ingmeal
@infonyourmark
@ryanrogilvie
@vcio_services

Top Tweeters in G2:
@mondayblogs
@jennykim
@carlarjenkins
@wilko_k
@thinkhdi
@apmg_inter
@camnomis
@activebatch
@aaronbutell
@ticgalcom

Top Tweeters in G3:
@sectest9
@cherwell
@techwireasia
@sciencelogic
@frankdfleming
@nmoore303
@ukcherwell
@candersoncmp
@bobbyzimm03
@ukcloudguru

Top Tweeters in G4:
@itsmninja
@alekarl61
@anitaholley
@itbbb_jobs
@philozopher
@ianaitchison
@dalemc_bpc
@fieldpointtalks
@techstream_tsg
@tedderconsllc

Top Tweeters in G5:
@it_chronicles
@autotrader_uk
@itsmzone
@claireagutter
@unitartu
@mmg9898
@scopismnews
@jberghall
@elearnist
@con_ect

Top Tweeters in G6:
@annettefranz
@ifsworld
@cxoblog
@tomberdeen
@thefutureoffs

Top Tweeters in G7:
@ema_research
@urajasekharan
@rahulrajkn
@symphonysummit

Top Tweeters in G8:
@microfocus
@rhondaquaranta
@skonkoy
@microfoc

Top Tweeters in G9:
@servicechannel
@fixxbook
@aquaproinc302
@aquaman266

Top Tweeters in G10:
@bmcsoftware
@fusiongbs
@markklyttle
@rajjandu


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