The graph represents a network of 2,496 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 May 2019 at 13:50 UTC.
The requested start date was Sunday, 19 May 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 6-hour, 0-minute period from Tuesday, 07 May 2019 at 18:00 UTC to Sunday, 19 May 2019 at 00:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2496
Unique Edges : 3296
Edges With Duplicates : 5305
Total Edges : 8601
Number of Edge Types : 3
Mentions : 5514
Tweet : 1385
Replies to : 1702
Self-Loops : 1385
Reciprocated Vertex Pair Ratio : 0.149898521310525
Reciprocated Edge Ratio : 0.260716086737267
Connected Components : 316
Single-Vertex Connected Components : 160
Maximum Vertices in a Connected Component : 1317
Maximum Edges in a Connected Component : 6457
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 4.417967
Graph Density : 0.000636850624325574
Modularity : 0.374066
NodeXL Version : 1.0.1.412
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[425] customer,service [344] #cx,#custserv [202] customer,experience [199] #custserv,#cx [199] #custserv,#custexp [140] #custserv,#customerservice [138] #custexp,#cx [118] #customerservice,#custserv [110] #cctr,#custserv [104] #custserv,#cctr Top Word Pairs in Tweet in G1:
[87] sorry,hear [87] full,name [68] h,m [61] dm,full [61] please,dm [48] name,email [48] hm_custserv,hi [39] email,address [38] home,address [32] please,send Top Word Pairs in Tweet in G2:
[112] customer,service [74] #custserv,chat [53] #customerservice,#custserv [48] lt,gt [44] gt,lt [43] customer,experience [37] #cx,#custserv [35] gender,credibility [31] #custserv,#cx [31] marshacollier,gregortbach Top Word Pairs in Tweet in G3:
[92] customer,service [67] #custserv,#custexp [48] #cx,#custserv [43] customer,experience [41] #custserv,#cx [35] #custexp,#cx [24] service,daily [24] daily,out [24] out,compilation [24] compilation,#custserv Top Word Pairs in Tweet in G4:
[63] customer,service [45] #custserv,#custexp [38] link,bio [31] click,link [27] leon,s [25] #custserv,#customerexperience [22] #cx,#custserv [21] bio,apply [20] service,associate [18] associate,leon Top Word Pairs in Tweet in G5:
[39] revolutionizing,#digitalmarketing [39] #digitalmarketing,forbes [36] artificial,intelligence [31] #ai,#ux [29] forbes,#ai [28] intelligence,revolutionizing [26] cc,marshacollier [24] #machinelearning,#cx [23] ipfconline1,artificial [17] jblefevre60,flashtweet Top Word Pairs in Tweet in G6:
[56] tripletsfan19,cynthia_lardner [54] cynthia_lardner,tom__coleman [51] #topcasestudy,#cybersecurity [51] #cybersecurity,#knowledge [40] #knowledge,#megatrends [39] mitadance,ninscrystal [38] #megatrends,#influencers [38] #influencers,#influencermarketing [36] ninscrystal,kugey [35] tom__coleman,mitadance Top Word Pairs in Tweet in G7:
[81] #custexp,#cx [68] #cx,#custserv [51] customer,experience [37] #custserv,#cctr [36] gt,gt [25] #custserv,#custexp [24] #cctr,#custexp [20] customer,service [18] improve,customer [13] mycustomer,launches Top Word Pairs in Tweet in G8:
[41] #custserv,#cx [30] fusebill,#custserv [26] stop,leaking [26] leaking,#churn [26] #churn,faucet [26] faucet,churn [26] churn,matters [26] matters,vcs [26] vcs,more [26] more,fusebill Top Word Pairs in Tweet in G9:
[12] frustrated,people [12] people,#onholdwith [12] others,more [12] more,#custserv [8] customer,service [8] #callcenter,#contactcenter [7] fonolo,blog [7] working,article [7] article,helpscout [7] helpscout,#custserv Top Word Pairs in Tweet in G10:
[85] #callcenter,#contactcenter [83] #custserv,#customerservice [64] #cx,#custserv [50] #customerservice,#callcentergeek [49] #contactcenter,#cctr [41] #cctr,#cx [38] #cctr,#custserv [33] talkdesk,#cxtour [33] hear,industry [33] industry,thought Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G6:
Top Replied-To in G7:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: