custexp, Twitter, 8/2/2020 5:08:51 AM, 231608


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custexp_2020-08-01_18-14-24.xlsx
custexp_2020-08-01_18-14-24.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 02, 2020
Short Description:
custexp via NodeXL https://bit.ly/3ffbjiw
@balaji_sandiego
@annettefranz
@debbieszumylo
@cxinsider
@mycustomer
@hyken
@stephaniethum
@ricardosgulko
@cxpa_assoc
@billquiseng

Top hashtags:
#custexp
#cx
#cxm
#customerexperience
#custserv
#customerservice
#cctr

Description:
Description
The graph represents a network of 612 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 01:18 UTC.

The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 1-hour, 16-minute period from Sunday, 19 July 2020 at 06:00 UTC to Saturday, 01 August 2020 at 07:16 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 612
Unique Edges : 564
Edges With Duplicates : 1916
Total Edges : 2480
Number of Edge Types : 5
Mentions : 661
MentionsInRetweet : 523
Retweet : 306
Tweet : 985
Replies to : 5
Self-Loops : 989
Reciprocated Vertex Pair Ratio : 0.070828331332533
Reciprocated Edge Ratio : 0.132286995515695
Connected Components : 71
Single-Vertex Connected Components : 41
Maximum Vertices in a Connected Component : 444
Maximum Edges in a Connected Component : 1989
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.678425
Graph Density : 0.0023854604580512
Modularity : 0.301998
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 612 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 01:18 UTC.

The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 1-hour, 16-minute period from Sunday, 19 July 2020 at 06:00 UTC to Saturday, 01 August 2020 at 07:16 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[11] https://searchcustomerexperience.techtarget.com/feature/Simplify-employee-and-customer-experiences-to-adapt-and-grow
[11] https://pivotpointsolutions.net/2020/07/19/assessing-customer-relationships/
[11] https://beyondphilosophy.com/books/
[10] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=231124
[10] https://cx-journey.com/2020/07/journey-mapping-workshops-do-you-have-the-right-participants.html
[10] https://pivotpointsolutions.net/2012/11/06/voting-is-an-exercise-in-consumer-choice/
[10] https://www.mycustomer.com/service/management/how-six-principles-of-organisational-adaptiveness-can-provide-cx-resilience?platform=hootsuite
[8] https://cx-journey.com/2020/07/updating-your-journey-maps.html
[8] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[7] https://experienceinvestigators.com/why-journey-map-problems-solve/?utm_content=134973323&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G1:
[7] https://www.itpro.co.uk/marketing-comms/customer-experience-cx/355690/how-do-you-build-a-great-customer-experience?utm_content=135063490&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[7] https://www.proprofs.com/c/customer-support/omni-channel-experience/?utm_content=135710892&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[7] https://experienceinvestigators.com/why-journey-map-problems-solve/?utm_content=134973323&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[5] https://www.marketingweek.com/customer-experience-helping-brands-succeed-covid-19/?utm_content=135853792&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[3] https://www.zdnet.com/article/does-cx-matter-to-the-enterprise-cloud-absolutely/?utm_content=133198273&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[3] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=135727765&utm_medium=social&utm_source=twitter&hss_channel=tw-776169592615870464
[3] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=231124
[2] https://smartercx.com/4-tips-to-boost-remote-employee-engagement/?utm_content=136114955&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.eglobalis.com/how-complexities-prevent-and-improve-employee-and-customer-experience/?utm_content=135567883&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://medium.com/@SoftClouds/covid19-the-force-that-triggered-cx-digital-transformation-412f25116644?utm_content=136104273&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332

Top URLs in Tweet in G2:
[6] https://www.linkedin.com/pulse/can-cx-techniques-solve-maze-us-government-ecosystem-thum-ccxp
[5] https://www.linkedin.com/pulse/inspectors-influence-how-watchdogs-sway-customer-us-thum-ccxp
[4] https://www.strategy-business.com/blog/What-COVID-19-is-revealing-about-your-customers-and-employees?gko=8319b
[3] https://cxindex.com/company/blog/7-surprising-cx-facts/
[3] https://twitter.com/i/moments/1287422962828824576
[2] https://www.mycustomer.com/community/blogs/plaughlin/four-collaboration-tips-for-enhancing-customer-experiences#.Xx7OKI5CR2s.twitter
[2] https://www.linkedin.com/pulse/can-cx-techniques-solve-maze-us-government-ecosystem-thum-ccxp/
[2] https://www.cmswire.com/customer-experience/why-some-customer-experience-initiatives-fail-at-the-executive-level/?utm_source=t.co&utm_medium=social&utm_content=dlvr.it-cmswire
[2] https://www.mycustomer.com/customer-experience/loyalty/why-you-should-plan-your-cx-programme-for-acceleration-not-survival
[1] https://www.8x8.com/blog/organizational-silos-the-experience-killer

Top URLs in Tweet in G3:
[10] https://cx-journey.com/2020/07/journey-mapping-workshops-do-you-have-the-right-participants.html
[8] https://cx-journey.com/2020/07/updating-your-journey-maps.html
[6] https://cx-journey.com/2020/01/lets-talk-about-putting-the-customer-in-customer-experience.html
[6] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[5] https://www.getfeedback.com/resources/cx/bridging-the-gap-between-marketing-and-cx/
[5] https://blog.engati.com/empathizing-with-customers-annette-franz/
[5] https://pod.co/science-of-cx/designing-a-customer-centric-culture-with-annette-franz
[4] https://marketoonist.com/2020/07/cx.html?utm_source=Marketoon+of+the+Week&utm_campaign=ca0cf4b60d-EMAIL_CAMPAIGN_2018_0429_COPY_01&utm_medium=email&utm_term=0_4ae9870613-ca0cf4b60d-179388565
[4] https://cx-journey.com/2020/07/in-business-they-are-all-uncertain-times.html
[4] https://www.forbes.com/sites/forbescoachescouncil/2020/07/09/14-tips-for-companies-dealing-with-consistent-bad-press/#341fcdfb349e

Top URLs in Tweet in G4:
[5] https://www.genesys.com/blog/post/make-your-customer-experience-thrive-in-the-new-normal?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/seven-ways-to-turn-customer-and-employee-empathy-into-action?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/how-to-keep-cx-funded-during-a-recession?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/loyalty/why-cx-has-become-more-religion-than-strategy-and-why-thats-a-problem?platform=hootsuite
[5] https://www.mycustomer.com/resources/when-business-is-human-insights-drive-innovation?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/loyalty/how-cx-professionals-can-make-themselves-indispensable-during-tough?platform=hootsuite
[5] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2504886&sessionid=1&key=D0825ABB457D675D5645414E8FE11E93®Tag=&sourcepage=register
[4] https://www.mycustomer.com/customer-experience/loyalty/why-customer-emotion-is-more-important-than-ever-and-how-to-respond?platform=hootsuite
[4] https://www.mycustomer.com/hub/how-to-serve-your-customers-emotional-needs
[4] https://www.mycustomer.com/customer-experience/voice-of-the-customer/what-is-deep-listening-and-how-can-it-keep-your-customer?platform=hootsuite

Top URLs in Tweet in G5:
[9] https://searchcustomerexperience.techtarget.com/feature/Simplify-employee-and-customer-experiences-to-adapt-and-grow
[6] https://www.mycustomer.com/service/management/how-six-principles-of-organisational-adaptiveness-can-provide-cx-resilience?platform=hootsuite
[2] http://voxcentrix.com/blog/2020/07/30/7-killer-tactics-for-creating-amazing-customer-experiences/?utm_content=buffer57f54&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com/customer-experience-2/5-top-customer-service-articles-july-20-2020/?utm_content=buffercfa77&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com/customer-loyalty/5-top-customer-service-articles-july-27-2020/?utm_content=buffere7f5e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.washingtonpost.com/food/2020/07/18/pandemic-has-hit-restaurants-hard-experts-say-ghost-food-hall-concept-might-save-them/
[1] https://www.eglobalis.com/how-complexities-prevent-and-improve-employee-and-customer-experience/
[1] https://www.eglobalis.com/6-ways-to-boost-cx-customer-experience-adoption-growth/
[1] https://www.eglobalis.com/retail-digital-customer-experience-can-still-satisfy-europeans-during-covid-19/
[1] https://customerthink.com/the-6-cx-fundamentals-of-organizational-and-human-adaptiveness/

Top URLs in Tweet in G6:
[7] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[5] https://www.business.att.com/learn/tech-advice/welcome-to-the-omnichannel-contact-center-ai-and-bots.html
[4] https://www.business.att.com/products/contact-center-solutions.html
[3] https://omegazadvisors.com/?p=6136
[2] http://CVSoci.al/k9Qor3fx
[2] https://www.linkedin.com/pulse/how-use-marketing-improve-organization-dan-galante
[2] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[1] https://www.linkedin.com/slink?code=g-uhN3Z
[1] https://beyondphilosophy.com/how-to-enhance-your-customers-memory-of-their-experience/
[1] https://www.serenova.com/blog/omnichannel-contact-center/?utm_content=Lifesize&utm_medium=social-organic&utm_source=twitter

Top URLs in Tweet in G7:
[7] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=231124
[7] https://beyondphilosophy.com/books/
[3] https://fonolo.com/blog/2020/07/covid-has-already-changed-customer-perceptions/
[3] https://customerthink.com/3-ways-headless-commerce-helps-you-adapt-faster-to-future-technology-trends/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[3] https://www.callcentrehelper.com/challenges-telecoms-industry-2020-160408.htm
[3] https://thetaylorreachgroup.com/engaging-employees-at-any-distance/
[2] https://www.callcentrehelper.com/customer-experience-management-tools-159911.htm
[2] http://www.customerexperienceinsight.com/covid-aftermath-customer-expectations/#CX
[2] https://www.stevecurtin.com/blog/three-simple-ways-to-improve-cx/
[2] https://hyken.com/customer-service-training/would-you-fight-to-make-your-customers-happy/?utm_source=rss&utm_medium=rss&utm_campaign=would-you-fight-to-make-your-customers-happy

Top URLs in Tweet in G8:
[6] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[5] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[5] https://www.youtube.com/user/TrendSettingSM
[4] https://dangalante.me/2020/06/30/social-networks-use-online-shopping-for-new-revenue/
[4] https://dangalante.me/2020/03/31/4-ways-to-leverage-word-of-mouth/
[3] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[3] https://www.askdangalante.com/post/190950808396/what-i-learned-from-working-in-field-sales-in-nyc
[2] https://www.askdangalante.com/post/186727540796/how-voice-tech-is-innovating-marketing-customer
[2] https://www.askdangalante.com/post/189211819951/search-engine-marketing-trends-from-smx-east
[2] https://dangalante.me/

Top URLs in Tweet in G9:
[1] https://podcasts.apple.com/us/podcast/leading-teams-to-deliver-amazing-guest-experiences/id1148182610?i=1000485944095
[1] https://m.tiktok.com/v/6851213692957101318.html?u_code=d8lf24i1lhel8c&preview_pb=0&language=en&_d=d8lf24i3l75cmb&share_item_id=6851213692957101318×tamp=1595177850&utm_campaign=client_share&utm_medium=ios&user_id=6748424080338895877&tt_from=twitter&utm_source=twitter
[1] https://m.tiktok.com/v/6852279977111473413.html?_d=secCgsIARCbDRgBIAIoARI%2BCjxdnG4l%2Fz1xt2xGhDU9iFMKymduIArI3g%2BHw5uSDQ%2F0qUA5acoA8rWaP%2FGjwQabltM5s8N29JyaThS9W5IaAA%3D%3D&language=en&preview_pb=0&share_item_id=6852279977111473413×tamp=1595505397&tt_from=twitter&u_code=d8lf24i1lhel8c&user_id=6748424080338895877&utm_campaign=client_share&utm_medium=ios&utm_source=twitter
[1] https://www.youtube.com/watch?v=8EmjcMoP0lM&feature=youtu.be


Top URLs in Tweet in G10:
[2] https://medium.com/@SoftClouds/personalization-customer-experience-9ce2566240de?utm_content=134125242&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594

Top Domains
Top Domains in Tweet in Entire Graph:
[469] pivotpointsolutions.net
[90] cx-journey.com
[83] customerthink.com
[72] mycustomer.com
[37] twitter.com
[37] linkedin.com
[37] callcentrehelper.com
[35] radian6.com
[22] forbes.com
[21] thetaylorreachgroup.com

Top Domains in Tweet in G1:
[7] co.uk
[7] proprofs.com
[7] experienceinvestigators.com
[5] marketingweek.com
[5] medium.com
[3] zdnet.com
[3] smartercx.com
[3] nodexlgraphgallery.org
[2] forbes.com
[2] eglobalis.com

Top Domains in Tweet in G2:
[15] linkedin.com
[5] mycustomer.com
[4] strategy-business.com
[4] twitter.com
[3] cxindex.com
[3] cmswire.com
[2] iris.xyz
[1] 8x8.com
[1] freshdesk.com
[1] experienceinvestigators.com

Top Domains in Tweet in G3:
[87] cx-journey.com
[19] twitter.com
[8] pod.co
[7] forbes.com
[6] getfeedback.com
[6] engati.com
[4] marketoonist.com
[4] commbox.io
[3] youtube.com
[2] productcoalition.com

Top Domains in Tweet in G4:
[58] mycustomer.com
[11] genesys.com
[7] customerthink.com
[5] on24.com
[4] beyondphilosophy.com
[4] twitter.com
[3] hashtag.cx
[3] iris.xyz
[3] whoson.com
[2] josephmichelli.com

Top Domains in Tweet in G5:
[9] techtarget.com
[6] mycustomer.com
[5] forbes.com
[5] hyken.com
[4] eglobalis.com
[2] twitter.com
[2] voxcentrix.com
[2] washingtonpost.com
[1] customerthink.com
[1] porchlightbooks.com

Top Domains in Tweet in G6:
[26] customerthink.com
[13] callcentrehelper.com
[11] mopinion.com
[9] att.com
[8] radian6.com
[7] linkedin.com
[7] btoes.com
[7] cvsoci.al
[5] thetaylorreachgroup.com
[4] medium.com

Top Domains in Tweet in G7:
[38] customerthink.com
[23] callcentrehelper.com
[12] beyondphilosophy.com
[12] thetaylorreachgroup.com
[9] hyken.com
[8] contactcenterpipeline.com
[8] fonolo.com
[7] nodexlgraphgallery.org
[5] co.uk
[4] cmswire.com

Top Domains in Tweet in G8:
[20] askdangalante.com
[15] dangalante.me
[11] linkedin.com
[5] youtube.com
[1] lnkd.in

Top Domains in Tweet in G9:
[2] tiktok.com
[1] apple.com
[1] youtube.com

Top Domains in Tweet in G10:
[2] medium.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1368] custexp
[1075] cx
[474] cxm
[294] customerexperience
[285] custserv
[194] customerservice
[185] cctr
[174] contactcenter
[164] callcenter
[113] marketing



Top Hashtags in Tweet in G1:
[45] custexp
[42] cx
[11] customerexperience
[7] customer
[3] cloudcomputing
[3] dx
[2] wfh
[2] meetings
[2] digitaltransformation
[2] oracle

Top Hashtags in Tweet in G2:
[57] custexp
[55] cx
[31] customerexperience
[15] government
[13] customer
[11] voc
[9] governance
[9] procurement
[7] pandemic
[7] ecosystem

Top Hashtags in Tweet in G3:
[132] custexp
[76] cx
[51] empexp
[36] journeymapping
[23] customerunderstanding
[22] marketing
[19] designthinking
[18] customercentricity
[14] feedback
[14] voc

Top Hashtags in Tweet in G4:
[104] custexp
[61] cx
[42] custserv
[8] customerexperience
[8] cctr
[7] marketing
[5] influencer
[5] thoughtleadership
[4] emotion
[4] customerservice

Top Hashtags in Tweet in G5:
[37] custexp
[20] cx
[10] customerexperience
[7] customerservice
[5] contactcenter
[5] leadership
[4] icmichat
[4] cxchat
[4] employeeexperience
[3] cxfuture

Top Hashtags in Tweet in G6:
[149] custexp
[73] cx
[55] customerexperience
[52] customerservice
[49] custserv
[44] contactcenter
[42] cctr
[41] callcenter
[16] marketing
[9] attemployee

Top Hashtags in Tweet in G7:
[148] custexp
[148] cx
[114] customerexperience
[108] custserv
[97] cctr
[92] callcenter
[91] contactcenter
[90] customerservice
[11] beyondphilosophy
[8] cxe

Top Hashtags in Tweet in G8:
[66] marketing
[58] sales
[44] custexp
[43] cx
[29] bizdev
[28] digitalmarketing
[19] productmarketing
[16] tech
[16] custserv
[15] ecommerce

Top Hashtags in Tweet in G9:
[7] custexp
[6] cx
[3] ux
[3] mystory
[3] tonytips
[2] leadership
[2] tiktok
[2] custserv
[2] success
[1] guest

Top Hashtags in Tweet in G10:
[2] customerexperience
[2] custexp

Top Words
Top Words in Tweet in Entire Graph:
[1369] #custexp
[1076] #cx
[612] customer
[474] #cxm
[324] experience
[294] #customerexperience
[285] #custserv
[194] #customerservice
[191] cx
[185] #cctr

Top Words in Tweet in G1:
[45] #custexp
[42] #cx
[32] experience
[26] balaji_sandiego
[23] customer
[11] #customerexperience
[8] archonsec
[8] journey
[7] build
[7] great

Top Words in Tweet in G2:
[57] #custexp
[55] #cx
[34] customer
[31] stephaniethum
[31] #customerexperience
[21] experience
[17] help
[15] #government
[15] procurement
[14] influence

Top Words in Tweet in G3:
[138] journey
[132] #custexp
[115] cx
[76] #cx
[72] annettefranz
[70] customer
[56] gt
[51] #empexp
[37] experience
[36] #journeymapping

Top Words in Tweet in G4:
[104] #custexp
[61] #cx
[58] customer
[42] #custserv
[31] cx
[29] experience
[20] service
[16] genesys
[16] empathy
[16] more

Top Words in Tweet in G5:
[37] #custexp
[33] customer
[20] #cx
[13] ricardosgulko
[12] hyken
[11] cx
[11] experience
[10] employee
[10] #customerexperience
[10] service

Top Words in Tweet in G6:
[149] #custexp
[73] #cx
[55] #customerexperience
[52] #customerservice
[50] customer
[49] #custserv
[44] #contactcenter
[42] #cctr
[41] #callcenter
[32] experience

Top Words in Tweet in G7:
[148] #custexp
[148] #cx
[114] #customerexperience
[108] #custserv
[97] #cctr
[92] #callcenter
[91] #contactcenter
[90] #customerservice
[54] customer
[38] experience

Top Words in Tweet in G8:
[66] #marketing
[58] #sales
[44] #custexp
[43] #cx
[29] #bizdev
[28] #digitalmarketing
[19] #productmarketing
[16] #tech
[16] #custserv
[15] #ecommerce

Top Words in Tweet in G9:
[7] #custexp
[6] never
[6] truly
[6] know
[6] going
[6] someone
[6] actions
[6] simple
[6] smile
[6] holding

Top Words in Tweet in G10:
[2] role
[2] personalization
[2] cx
[2] #customerexperience
[2] #custexp
[2] softclouds
[2] loomiassistant

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[574] #custexp,#cx
[470] #cxm,#custexp
[260] customer,experience
[181] #custserv,#cx
[163] #cx,#cctr
[161] #cctr,#callcenter
[160] #customerservice,#custexp
[158] #cx,#custexp
[158] #callcenter,#contactcenter
[157] #customerexperience,#customerservice

Top Word Pairs in Tweet in G1:
[41] #cx,#custexp
[23] customer,experience
[11] experience,#cx
[7] build,great
[7] great,customer
[7] #custexp,#customer
[7] #customer,itpro
[7] itpro,archonsec
[7] omni,channel
[7] channel,experience

Top Word Pairs in Tweet in G2:
[14] #cx,#custexp
[11] inspectors,general
[11] growing,influence
[11] #customerexperience,techniques
[11] techniques,help
[11] procurement,ecosystem
[10] general,growing
[10] influence,#customer
[10] #customer,experience
[10] experience,practices

Top Word Pairs in Tweet in G3:
[93] cx,journey
[60] #custexp,#cx
[32] customer,experience
[31] #custexp,#empexp
[28] gt,gt
[25] journey,mapping
[22] journey,#journeymapping
[17] annette,franz
[16] lt,lt
[14] journey,#custexp

Top Word Pairs in Tweet in G4:
[33] #custserv,#custexp
[28] customer,experience
[25] #cx,#custserv
[15] #custexp,#cx
[11] genesys,#cx
[11] deep,listening
[10] customer,service
[8] reimagine,customer
[8] experience,time
[8] time,change

Top Word Pairs in Tweet in G5:
[9] employee,customer
[9] customer,experiences
[9] customer,experience
[8] adapt,grow
[8] customer,service
[7] simplify,employee
[7] experiences,adapt
[7] #cx,#custexp
[6] mycustomer,six
[6] six,principles

Top Word Pairs in Tweet in G6:
[44] #customerservice,#custexp
[41] #custserv,#cx
[41] #cx,#cctr
[41] #cctr,#callcenter
[41] #callcenter,#contactcenter
[41] #contactcenter,#customerexperience
[41] #customerexperience,#customerservice
[23] customer,experience
[18] #cx,#custexp
[9] #custexp,#attemployee

Top Word Pairs in Tweet in G7:
[107] #custserv,#cx
[93] #cx,#cctr
[92] #cctr,#callcenter
[90] #callcenter,#contactcenter
[87] #contactcenter,#customerexperience
[87] #customerexperience,#customerservice
[87] #customerservice,#custexp
[26] #cx,#custexp
[24] customer,experience
[19] #custexp,#customerexperience

Top Word Pairs in Tweet in G8:
[27] #custexp,#cx
[18] #marketing,#sales
[14] #sales,#marketing
[10] increase,#sales
[10] #cx,#custexp
[10] #bizdev,#custexp
[9] #sales,#ecommerce
[9] #machinelearning,#tech
[9] #tech,#technology
[9] #technology,#innovation

Top Word Pairs in Tweet in G9:
[6] never,truly
[6] truly,know
[6] know,going
[6] going,someone
[6] someone,actions
[6] actions,simple
[6] simple,smile
[6] smile,holding
[6] holding,open
[6] open,door

Top Word Pairs in Tweet in G10:
[2] role,personalization
[2] personalization,cx
[2] cx,#customerexperience
[2] #customerexperience,#custexp
[2] #custexp,softclouds
[2] softclouds,loomiassistant

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@hyken
@balaji_sandiego
@stephaniethum
@mycustomer
@ricardosgulko
@debbieszumylo
@cxinsider
@genesys
@billquiseng

Top Mentioned in G1:
@balaji_sandiego
@archonsec
@itpro
@realcolinmac
@drjdrooghaag
@geek
@m
@hyken
@enricomolinari
@sallyeaves

Top Mentioned in G2:
@stephaniethum
@debbieszumylo
@cxpert
@jtwatkin
@customerisfirst
@domnicastro
@jeanniecw
@dbeaumont266
@callmejakeaight
@annettefranz

Top Mentioned in G3:
@annettefranz
@cxinsider
@vivektweetsso
@getengati
@panviva
@commbox3
@getfeedback
@cxconnoisseur
@forbes
@kustomer

Top Mentioned in G4:
@genesys
@mycustomer
@colinshaw_cx
@pdorrington
@drnatalie
@customerthink
@sethgrimes
@peterlavers
@t_j_carpenter
@ricardosgulko

Top Mentioned in G5:
@ricardosgulko
@hyken
@mycustomer
@techtarget
@t
@ttbusinesstech
@smartercx
@forbes
@billquiseng
@balaji_sandiego

Top Mentioned in G6:
@ladyjaney75

Top Mentioned in G7:
@hyken
@billquiseng
@hm_custserv
@grazytgrazynatt
@influencerprom1
@fmfrancoise
@susanhash
@colinsataylor
@balaji_sandiego

Top Mentioned in G8:
@dangalante
@nydentalrep
@advertisingweek
@nyedtechteacher
@business_ai
@askdangalante
@voicesummitai
@smx
@marketingland
@sengineland

Top Mentioned in G9:
@servicerecipe
@cxpa_assoc
@nsaspeaker
@ahla
@werrestaurants
@disneycruise
@ritzcarlton
@publix
@edwardjones
@chickfila

Top Mentioned in G10:
@softclouds
@loomiassistant
@unfoldlabs
@nando
@nandodf
@yuhelenyu
@mfordfuture
@randal_olson
@debashis_dutta
@grattonboy

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@lorimoreno
@diapermakeovers
@stefan_laurell
@buffer
@andrewmorrisuk
@marshacollier
@akwyz
@ssxman2
@gvalan

Top Tweeters in G1:
@lorimoreno
@stefan_laurell
@akwyz
@ssxman2
@gvalan
@2601manish
@thomaspower
@mjoehlerich
@zdnet
@kuriharan

Top Tweeters in G2:
@katenasser
@adweek
@eric_kavanagh
@cmswire
@royatkinson
@prisus
@sueduris
@premdas18499269
@stratandbiz
@jeanniecw

Top Tweeters in G3:
@designthinkbot
@sprintbaseb
@annettefranz
@dr_rodgonza
@vivektweetsso
@cxinsider
@cxjourney
@bernadettejiwa
@jeannebliss
@kiruthulucy

Top Tweeters in G4:
@6364gkdu
@iris_xyz
@bosam1005
@8282happy
@terriklass
@colinshaw_cx
@drnatalie
@customerthink
@annasabryan
@mycustomer

Top Tweeters in G5:
@people
@forbes
@tedrubin
@mvollmer1
@hyken
@johnsaunders18
@deniseleeyohn
@paolofabrizio71
@ariegoldshlager
@medium

Top Tweeters in G6:
@mikelehroza
@brainzooming
@cliveandrews
@vocnews_online
@userexpnews
@strategymaestro
@btoesinsights
@vmbusiness
@lifesize
@vijaybproqis

Top Tweeters in G7:
@marshacollier
@fmfrancoise
@hm_custserv
@ipfconline1
@billquiseng
@metoscm
@blakemichellem
@briansolis
@flavmartins
@colinsataylor

Top Tweeters in G8:
@andrewmorrisuk
@donaldndoro
@thecuriousluke
@machine_ml
@bubbles4tw
@mysanjeevsingh
@sengineland
@advertisingweek
@marketingland
@fadanconsultant

Top Tweeters in G9:
@chickfila
@publix
@star95011
@ritzcarlton
@denbron77
@hiltonhotels
@gurgling_mrd
@neimanmarcus
@belfastbronco
@embassysuites

Top Tweeters in G10:
@grattonboy
@andrewfeinberg
@debashis_dutta
@yuhelenyu
@randal_olson
@unfoldlabs
@softclouds
@julez_norton
@mfordfuture
@nandodf