The graph represents a network of 1,699 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 September 2021 at 02:39 UTC.
The requested start date was Sunday, 05 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 22 August 2021 at 00:05 UTC to Saturday, 04 September 2021 at 07:40 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1699
Unique Edges : 1906
Edges With Duplicates : 4824
Total Edges : 6730
Number of Edge Types : 5
Replies to : 1353
Mentions : 1800
Retweet : 1055
MentionsInRetweet : 1788
Tweet : 734
Self-Loops : 815
Reciprocated Vertex Pair Ratio : 0.135352760736196
Reciprocated Edge Ratio : 0.238432961837217
Connected Components : 122
Single-Vertex Connected Components : 59
Maximum Vertices in a Connected Component : 854
Maximum Edges in a Connected Component : 4895
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.923536
Graph Density : 0.00102637801908002
Modularity : 0.361134
NodeXL Version : 1.0.1.446
Data Import : The graph represents a network of 1,699 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 September 2021 at 02:39 UTC.
The requested start date was Sunday, 05 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 22 August 2021 at 00:05 UTC to Saturday, 04 September 2021 at 07:40 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[259] #custserv,#cx [209] customer,service [190] #cx,#cctr [178] #callcenter,#contactcenter [178] #cctr,#callcenter [173] #cx,#custserv [171] #customerexperience,#customerservice [171] #contactcenter,#customerexperience [170] #customerservice,#custexp [151] #promoedutech,#influencerpromotion Top Word Pairs in Tweet in G1:
[125] full,name [78] order,number [73] please,dm [72] chat,soon [65] email,address [64] name,email [64] billing,address [63] sorry,hear [60] send,dm [56] hm_custserv,hi Top Word Pairs in Tweet in G2:
[47] #custserv,chat [46] customer,service [37] marshacollier,gregortbach [35] immarkbernhardt,complexified [27] complexified,gregortbach [27] next,week [27] #successtrain,leaders [26] front,line [24] hour,twitter [24] leaders,community Top Word Pairs in Tweet in G3:
[125] #promoedutech,#influencerpromotion [109] #yourplatformwiththeheart,#promoedutech [100] #ai,#iot [99] #influencerpromotion,#ai [82] #iot,#tech [60] #tech,#fintech [58] #yourmustread,#influencerpromotion [47] #influencerpromotion,#topcasestudy [45] cybersecurity,#promoedutech [44] #promoedutech,#yourmustread Top Word Pairs in Tweet in G4:
[192] #custserv,#cx [147] #cx,#cctr [139] #cctr,#callcenter [137] #callcenter,#contactcenter [132] #contactcenter,#customerexperience [131] #customerexperience,#customerservice [131] #customerservice,#custexp [93] #cx,#custserv [81] customer,service [34] customer,experience Top Word Pairs in Tweet in G5:
[37] #business,actually [37] actually,uses [37] uses,ai [37] ai,#machinelearning [37] #machinelearning,valuecoders [36] andrewincontact,#business [36] valuecoders,#ai [36] #ai,uses [26] automated,mining [26] mining,earn Top Word Pairs in Tweet in G6:
[96] #innovations,expressive [96] expressive,#speechsynthesis [96] #speechsynthesis,#technology [96] #technology,leveraged [96] leveraged,#content [96] #content,creators [96] creators,#gaming [96] #gaming,#custserv [95] sallyeaves,#innovations [95] #custserv,#deve Top Word Pairs in Tweet in G7:
[51] bob,evans [51] evans,restaurants [49] host,cashier [40] #custserv,#cx [40] #callcenter,#contactcenter [39] #cx,#cctr [39] #cctr,#callcenter [39] #contactcenter,#customerexperience [39] #customerexperience,#customerservice [39] #customerservice,#custexp Top Word Pairs in Tweet in G8:
[147] #retail,#custserv [144] #customerexperience,#retail [116] top,rating [113] rating,#customerexperience [49] feedback,#customerexperience [10] vic,top [8] wa,top [8] nsw,top [7] nsw,feedback [7] qld,top Top Word Pairs in Tweet in G9:
[12] #custserv,#customerservice [8] #cctr,#contactcenter [8] #contactcenter,#custserv [7] #cx,#custserv [7] #crm,#cctr [6] analyst,kdawsonvr [6] #customerservice,#cx [5] #contactcenter,#cctr [5] personal,connections [4] customer,experience Top Word Pairs in Tweet in G10:
[62] leveraging,ml [62] ml,models [62] models,supervised [62] supervised,vs [62] vs,unsupervised [62] unsupervised,models [62] models,#ai [62] #ai,#bigdata [62] #bigdata,#linux [62] #linux,#datascience Top Replied-To in Entire Graph:
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Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Tweeters in Entire Graph:
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Top Tweeters in G10: