The graph represents a network of 1,416 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 September 2021 at 02:38 UTC.
The requested start date was Sunday, 12 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 10-day, 7-hour, 1-minute period from Sunday, 29 August 2021 at 00:20 UTC to Wednesday, 08 September 2021 at 07:21 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1416
Unique Edges : 1612
Edges With Duplicates : 4459
Total Edges : 6071
Number of Edge Types : 5
Retweet : 871
MentionsInRetweet : 1469
Replies to : 1257
Mentions : 1886
Tweet : 588
Self-Loops : 664
Reciprocated Vertex Pair Ratio : 0.146830825353397
Reciprocated Edge Ratio : 0.256063618290258
Connected Components : 111
Single-Vertex Connected Components : 64
Maximum Vertices in a Connected Component : 738
Maximum Edges in a Connected Component : 4466
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.859663
Graph Density : 0.00125521550777585
Modularity : 0.337014
NodeXL Version : 1.0.1.446
Data Import : The graph represents a network of 1,416 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 September 2021 at 02:38 UTC.
The requested start date was Sunday, 12 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 10-day, 7-hour, 1-minute period from Sunday, 29 August 2021 at 00:20 UTC to Wednesday, 08 September 2021 at 07:21 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[155] customer,service [138] #yourplatformwiththeheart,#promoedutech [127] #promoedutech,#influencerpromotion [121] #cx,#custserv [114] #retail,#custserv [111] #customerexperience,#retail [109] full,name [108] #ai,#iot [107] #innovations,expressive [107] expressive,#speechsynthesis Top Word Pairs in Tweet in G1:
[109] full,name [76] please,dm [70] name,email [70] chat,soon [66] order,number [56] billing,address [53] sorry,hear [50] email,address [39] hm_custserv,hi [38] understand,concern Top Word Pairs in Tweet in G2:
[137] #yourplatformwiththeheart,#promoedutech [126] #promoedutech,#influencerpromotion [108] #ai,#iot [106] #influencerpromotion,#ai [92] #iot,#tech [65] #tech,#fintech [51] #yourmustread,#influencerpromotion [40] #influencerpromotion,#topcasestudy [38] #business,actually [38] actually,uses Top Word Pairs in Tweet in G3:
[68] #custserv,chat [35] marshacollier,gregortbach [31] bookingbug,colinsataylor [30] hour,twitter [30] colinsataylor,travellersoul76 [29] #successtrain,leaders [28] immarkbernhardt,complexified [27] fastest,hour [25] pm,pt [25] pt,topic Top Word Pairs in Tweet in G4:
[56] #cx,#custserv [49] customer,service [48] #custserv,#cx [20] #cx,#ex [19] #custexp,#custserv [18] service,daily [18] daily,compilation [18] compilation,#custserv [18] #cx,articles [18] articles,stories Top Word Pairs in Tweet in G5:
[100] #innovations,expressive [100] expressive,#speechsynthesis [100] #speechsynthesis,#technology [100] #technology,leveraged [100] leveraged,#content [100] #content,creators [100] creators,#gaming [100] #gaming,#custserv [99] sallyeaves,#innovations [97] #custserv,#deve Top Word Pairs in Tweet in G6:
[53] bob,evans [53] evans,restaurants [49] host,cashier [37] apply,today [21] customer,service [20] #custserv,#host [18] #custserv,#attemployee [18] #host,#custserv [17] #cx,#custserv [17] cashier,#custserv Top Word Pairs in Tweet in G7:
[113] #retail,#custserv [111] #customerexperience,#retail [98] top,rating [96] rating,#customerexperience [31] feedback,#customerexperience [10] nsw,top [6] qld,top [6] vic,top [5] #customerexperience,#food [5] #food,#custserv Top Word Pairs in Tweet in G8:
[20] #custserv,#custexp [14] #cx,#custserv [8] customer,service [6] #custexp,#cx [6] understanding,#ai [6] #ai,conversational [6] conversational,tone [6] tone,improve [6] improve,customer [6] service,avaya Top Word Pairs in Tweet in G9:
[6] analyst,kdawsonvr [6] #custserv,#customerservice [5] #contactcenter,#cctr [4] customer,experience [4] #cx,#custserv [4] kdawsonvr,finds [4] #crm,#cctr [4] #cctr,#contactcenter [4] #contactcenter,#custserv [3] ventanaresearch,analyst Top Word Pairs in Tweet in G10:
[13] orgs,changing [13] changing,#custserv [13] #custserv,stay [13] stay,competitive [13] competitive,diy [13] diy,approach [13] approach,#ivas [13] #ivas,jenniferlsnell [11] many,today [11] today,orgs Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: