The graph represents a network of 1,565 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 September 2021 at 02:40 UTC.
The requested start date was Sunday, 19 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 25-minute period from Sunday, 05 September 2021 at 00:05 UTC to Saturday, 18 September 2021 at 07:31 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1565
Unique Edges : 1843
Edges With Duplicates : 5456
Total Edges : 7299
Number of Edge Types : 5
Retweet : 1165
MentionsInRetweet : 2225
Tweet : 731
Mentions : 1713
Replies to : 1465
Self-Loops : 822
Reciprocated Vertex Pair Ratio : 0.143642072213501
Reciprocated Edge Ratio : 0.251201098146877
Connected Components : 103
Single-Vertex Connected Components : 55
Maximum Vertices in a Connected Component : 729
Maximum Edges in a Connected Component : 5367
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 3.779379
Graph Density : 0.00119052482779471
Modularity : 0.324912
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,565 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 19 September 2021 at 02:40 UTC.
The requested start date was Sunday, 19 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 25-minute period from Sunday, 05 September 2021 at 00:05 UTC to Saturday, 18 September 2021 at 07:31 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[239] customer,service [219] #custserv,#cx [181] #yourplatformwiththeheart,#promoedutech [170] #promoedutech,#influencerpromotion [163] #retail,#custserv [158] #customerexperience,#retail [152] #cx,#custserv [146] full,name [132] #ai,#iot [129] #influencerpromotion,#ai Top Word Pairs in Tweet in G1:
[146] full,name [91] chat,soon [83] order,number [80] sorry,hear [79] name,email [76] billing,address [73] email,address [71] please,dm [62] send,dm [59] understand,concern Top Word Pairs in Tweet in G2:
[181] #yourplatformwiththeheart,#promoedutech [170] #promoedutech,#influencerpromotion [132] #ai,#iot [129] #influencerpromotion,#ai [115] #iot,#tech [78] #yourmustread,#influencerpromotion [69] #tech,#fintech [68] #influencerpromotion,#topcasestudy [63] grazytgrazynatt,influencerprom1 [52] #promoedutech,#yourmustread Top Word Pairs in Tweet in G3:
[67] #custserv,chat [66] customer,service [42] bookingbug,colinsataylor [42] colinsataylor,travellersoul76 [33] #custserv,#cx [33] #cx,#cctr [33] #cctr,#callcenter [33] #callcenter,#contactcenter [33] #contactcenter,#customerexperience [33] #customerexperience,#customerservice Top Word Pairs in Tweet in G4:
[99] customer,service [86] #cx,#ex [80] #cx,#custserv [56] #custserv,#cx [55] #custexp,#custserv [43] customer,experience [43] #ex,#custexp [41] #cx,#custexp [35] #custserv,#custexp [26] service,daily Top Word Pairs in Tweet in G5:
[161] #retail,#custserv [158] #customerexperience,#retail [120] top,rating [119] rating,#customerexperience [62] feedback,#customerexperience [12] #customerexperience,#burger [12] #burger,#custserv [8] nsw,top [6] wa,top [6] nsw,feedback Top Word Pairs in Tweet in G6:
[55] honour,host [55] host,siemensmobility [55] siemensmobility,spotlight [55] spotlight,#berlin [55] #berlin,live [55] live,sept [55] sept,28 [55] 28,#insight [55] #insight,#ai [55] #ai,#automation Top Word Pairs in Tweet in G7:
[40] bob,evans [40] evans,restaurants [35] host,cashier [30] apply,today [16] click,apply [16] recommend,anyone [14] customer,service [14] #hostess,#custserv [14] #host,#custserv [13] apply,host Top Word Pairs in Tweet in G8:
[16] #contactcenter,#custserv [16] #custserv,#customerservice [15] #cctr,#contactcenter [13] #crm,#cctr [9] #custserv,#cx [8] #customerservice,#cx [7] #cx,#custserv [6] #cctr,#custserv [6] analyst,perspective [6] perspective,kdawsonvr Top Word Pairs in Tweet in G9:
[5] #salespop,#custserv [4] create,value [4] value,providing [4] providing,choice [4] choice,jeffreylipsius [4] jeffreylipsius,#salespop [4] #custserv,pipelinercrm [3] johngoldenfrr,create [2] #saleschats,deep [2] deep,customer Top Word Pairs in Tweet in G10:
[35] #cx,#custserv [35] #custserv,#custexp [35] #custexp,#stevepappas [30] #stevepappas,#podcast [22] #podcast,#strategy [21] awesome,episode [14] episode,#scienceofcx [14] #scienceofcx,dropped [12] dropped,join [12] join,another Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G8:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: