custserv, Twitter, 9/26/2021 5:39:41 AM, 262861


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custserv_2021-09-25_19-33-04.xlsx
custserv_2021-09-25_19-33-04.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 26, 2021
Short Description:
custserv via NodeXL https://bit.ly/2XQVcEU
@mentalmarketer
@hm_custserv
@custreminder
@grazytgrazynatt
@marshacollier
@zendesk
@godfrey_g_
@developerbot_v1
@crm
@debbieszumylo

Top hashtags:
#custserv
#cx
#customerexperience
#custexp
#ai
#influencerpromotion
#retail

Description:
Description
The graph represents a network of 1,562 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 September 2021 at 02:39 UTC.

The requested start date was Sunday, 26 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 40-minute period from Sunday, 12 September 2021 at 00:01 UTC to Saturday, 25 September 2021 at 07:41 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1562
Unique Edges : 1608
Edges With Duplicates : 4801
Total Edges : 6409
Number of Edge Types : 5
Replies to : 1303
Mentions : 1584
Retweet : 992
MentionsInRetweet : 1828
Tweet : 702
Self-Loops : 774
Reciprocated Vertex Pair Ratio : 0.139229792636479
Reciprocated Edge Ratio : 0.2444279346211
Connected Components : 102
Single-Vertex Connected Components : 55
Maximum Vertices in a Connected Component : 774
Maximum Edges in a Connected Component : 4720
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 3.791082
Graph Density : 0.00110405605258128
Modularity : 0.341987
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,562 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 September 2021 at 02:39 UTC.

The requested start date was Sunday, 26 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 40-minute period from Sunday, 12 September 2021 at 00:01 UTC to Saturday, 25 September 2021 at 07:41 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[192] https://www.paycompliment.com/
[52] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[46] https://bitcoin-farm.org/
[41] https://www.modelop.com/blog/how-to-keep-your-ai-ethical/
[23] http://customerservicedaily.com
[21] https://thewisemarketer.com/loyalty-technology/how-ai-innovations-are-influencing-all-aspects-of-marketing/
[15] https://www.zendesk.com/blog/customer-service-week/
[14] https://www.helpscout.com/blog/faq-examples/
[13] https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=147f84f182c4
[13] https://www.helpscout.com/blog/social-media-customer-service/

Top URLs in Tweet in G1:
[52] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[5] http://bit.ly/2t18SJI
[3] https://www.hm.com/cl/customer-service/shopping-at-hm/payments-returns/
[3] https://www2.hm.com/en_gb/customer-service/returns.html
[3] https://www.hm.com/co/store-locator/colombia/
[3] https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fhmpolskahm%2Fposts%2F3025476977769190
[3] https://www2.hm.com/es_mx/customer-service/contacto.html
[2] http://www.hm.com/
[2] https://www2.hm.com/tr_tr/customer-service/contact.html
[2] https://www2.hm.com/es_mx/customer-service/returns/online-purchases.html

Top URLs in Tweet in G2:
[6] https://blog.playvox.com/top-50-call-center-twitter-accounts-to-follow
[5] https://thetaylorreachgroup.com/multiple-workstyles-may-signal-the-need-for-new-compensation-plans-at-many-us-contact-centers/
[4] https://customerthink.com/transforming-the-office-into-a-co-working-space-can-boost-mental-health-and-productivity/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[4] https://www.callcentrehelper.com/successfully-migrating-to-cloud-190761.htm
[3] https://twitter.com/MarshaCollier/status/1440493572109701129
[3] https://customerthink.com/creating-places-where-people-want-to-work/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[2] https://twitter.com/kr8tr/status/1437557969391075329
[2] https://twitter.com/MarshaCollier/status/1437951597313622019
[2] https://twitter.com/GregOrtbach/status/1440476970706374658
[2] https://mail.google.com/mail/u/0/?tab=mm#search/#custserv+qu/KtbxLrjNZhlLzBjcqvDWLDnTGVLzkCwbkg

Top URLs in Tweet in G3:
[23] http://customerservicedaily.com
[15] https://www.zendesk.com/blog/customer-service-week/
[12] -
[12] Customer
[11] https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=147f84f182c4
[9] https://pod.co/science-of-cx/stacy-sherman-how-can-we-ensure-we-are-doing-cx-right
[9] https://pod.co/science-of-cx/jake-mckee
[8] https://www.forbes.com/sites/joemckendrick/2021/07/18/superior-customer-experience-only-possible-through-superior-employee-experience/?sh=171d20b17d7f
[6] https://www.forbes.com/sites/briansolis/2021/09/01/businesses-can-hit-a-home-run-in-cx-and-marketing-by-investing-in-a-growth-triple-play-of-creativity-analytics-and-purpose/?sh=5dcb4a9b57b4
[6] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2015/12/engaging-your-employees-is-good-but-dont-stop-there

Top URLs in Tweet in G4:
[46] https://bitcoin-farm.org/
[3] https://www.linkedin.com/slink?code=dBijZcV
[2] https://www.linkedin.com/slink?code=ekjrqr4
[2] https://www.linkedin.com/slink?code=gqqerKh
[2] https://www.linkedin.com/slink?code=eRggpEW
[2] https://www.linkedin.com/slink?code=dzMjdtn
[1] https://twitter.com/GrazyTGrazynaTT/status/1174183975637716999?s=20
[1] https://twitter.com/chidambara09/status/1433961711514521600?s=20
[1] https://twitter.com/chidambara09/status/1438329594382209030?s=20
[1] https://twitter.com/chidambara09/status/1438326508695666688?s=20

Top URLs in Tweet in G5:
[41] https://www.modelop.com/blog/how-to-keep-your-ai-ethical/
[20] https://thewisemarketer.com/loyalty-technology/how-ai-innovations-are-influencing-all-aspects-of-marketing/
[11] https://searchcio.techtarget.com/tip/How-to-measure-and-improve-digital-transformation-ROI
[7] https://www.zendesk.com/blog/7-pitfalls-avoid-incorporating-ai-customer-service/?utm_source=twitter&utm_medium=organic_social&utm_campaign=social_share
[6] https://thefinancialbrand.com/121520/banking-digital-success-with-innovation-trends/
[6] https://www.semrush.com/blog/artificial-intelligence-stats/
[4] https://www.gartner.com/smarterwithgartner/4-key-tech-trends-in-customer-service-to-watch
[3] https://www.forbes.com/sites/forbestechcouncil/2021/08/11/unlocking-the-power-of-predictive-analytics-with-ai/?sh=354bb9596b2a
[2] https://dangalante.me/2021/07/29/how-to-create-marketing-that-enables-sales-cx-teams/
[2] https://hyken.com/customer-loyalty/youre-terminated-three-reasons-customers-will-stop-doing-business-with-you/

Top URLs in Tweet in G6:
[1] https://blogs.nvidia.com/blog/2021/08/31/conversational-ai-research-speech-synthesis-interspeech/?ncid=partn-995775#cid=dl20_partn_en-us
[1] https://www.mobility.siemens.com/global/en/company/fairs-events/virtual-events/mobility-spotlight-registration.html
[1] https://tinyurl.com/2rv7mzu8
[1] https://tinyurl.com/vsupxrp8

Top URLs in Tweet in G7:
[192] https://www.paycompliment.com/
[1] http://Sussex.UK

Top URLs in Tweet in G8:
[2] http://www.business.att.com/learn/top-voices/connecting-employees-customers-virtually-all-day-every-day.html
[2] https://www.yurbi.com/ebooks/five-common-roadblocks-service-desk-reporting/
[2] https://www.yurbi.com/ebooks/three-top-data-blind-spots-service-management/
[2] https://www.gartner.com/en/newsroom/press-releases/2021-09-16-gartner-says-contact-center-as-a-service-will-hit-mai?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-PR
[2] https://www.lumenvox.com/demo/
[2] https://www.avaya.com/blogs/archives/2021/09/what_is_ccaas/?utm_source=twitter&utm_medium=social&utm_campaign=blog
[2] https://www.canstarblue.com.au/
[2] https://www.stuff.co.nz/business/126330030/campaign-mounts-to-create-supercomplaints-agency
[2] https://www.which.co.uk/news/2021/09/which-calls-for-an-end-to-banks-blaming-fraud-victims/
[2] https://www.stuff.co.nz/business/126372414/survey-shows-more-than-half-of-telco-customers-report-problems-with-service

Top URLs in Tweet in G9:
[2] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=149105#.YUt5OoiXLmY.twitter
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/NovelVox-Adds-CTI-Connectors-148989.aspx#.YUIuVD9WQ1Y.twitter
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/eDesk-Integrates-with-Aircall-148988.aspx#.YUIvPygMR40.twitter
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/SightCall-Integrates-with-LanguageLine-149034.aspx#.YUNxO6rucMQ.twitter
[1] https://dy.si/saN9LK2
[1] https://xceltrait.com/blogs/5-ways-servicenow-csm-helps-enterprises-save-customer-service-costs/
[1] https://xceltrait.com/blogs/servicenow-csm-helping-enterprises-deliver-greater-customer-experiences-through-superior-agent-experiences/
[1] https://xceltrait.com/blogs/lets-talk-about-the-new-rules-of-digital-customer-service/
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=149149#.YUysa1gMMs4.twitter
[1] http://www.smartcustomerservice.com/Articles/News-Briefs/Sendbird-Launches-FAQ-Bot-149031.aspx#.YUNuwDk4kGA.twitter

Top URLs in Tweet in G10:
[7] https://www.mycustomer.com/customer-experience/engagement/how-to-kickstart-your-career-in-customer-experience-management
[5] https://www.mycustomer.com/service/management/scriptwriters-for-bots-and-roleplaying-thespians-the-vital-new-job-roles-helping
[4] https://www.mycustomer.com/marketing/strategy/is-customer-experience-replacing-advertising-at-todays-biggest-brands
[4] https://www.mycustomer.com/customer-experience/voice-of-the-customer/should-we-treat-unprofitable-customers-as-well-as
[4] https://www.callcentrehelper.com/nine-call-center-initiatives-to-consider-192461.htm
[4] https://www.callcentrehelper.com/omnichannel-improves-cx-brand-loyalty-191577.htm
[4] https://www.callcentrehelper.com/100-great-staff-incentives-motivate-your-team-171832.htm
[4] https://www.mycustomer.com/customer-experience/engagement/how-do-you-find-the-right-customer-experience-kpi-for-your-company
[4] https://www.odigo.com/en-gb/blog-and-resources/blog/what-to-bot-and-what-to-not-how-and-where-to-implement-contact-centre-automation/?utm_medium=organic&utm_source=Twitter&utm_network=uk&utm_campaign=H2Blogs21&utm_content=bot
[3] https://customerthink.com/customer-retention-and-strategies-that-work/

Top Domains
Top Domains in Tweet in Entire Graph:
[192] paycompliment.com
[148] twitter.com
[88] careerarc.com
[70] forbes.com
[46] bitcoin-farm.org
[46] linkedin.com
[45] hm.com
[43] mycustomer.com
[43] callcentrehelper.com
[41] modelop.com

Top Domains in Tweet in G1:
[55] twitter.com
[45] hm.com
[9] bit.ly
[3] facebook.com
[2] hmgroup.com
[1] office.com

Top Domains in Tweet in G2:
[72] twitter.com
[26] customerthink.com
[21] callcentrehelper.com
[11] thetaylorreachgroup.com
[6] playvox.com
[2] google.com
[2] gartner.com
[2] successcenter.com
[2] providesupport.com
[1] linkedin.com

Top Domains in Tweet in G3:
[47] forbes.com
[25] pod.co
[23] customerservicedaily.com
[22] ampproject.org
[21] hbr.org
[20] linkedin.com
[16] zendesk.com
[14] ventanaresearch.com
[12] fonolo.com
[10] t.ly

Top Domains in Tweet in G4:
[46] bitcoin-farm.org
[11] linkedin.com
[7] twitter.com
[1] askdangalante.com
[1] hbr.org
[1] forbes.com
[1] thewisemarketer.com

Top Domains in Tweet in G5:
[41] modelop.com
[20] thewisemarketer.com
[11] techtarget.com
[7] zendesk.com
[6] thefinancialbrand.com
[6] semrush.com
[4] tinyurl.com
[4] gartner.com
[3] forbes.com
[2] dangalante.me

Top Domains in Tweet in G6:
[2] tinyurl.com
[1] nvidia.com
[1] siemens.com

Top Domains in Tweet in G7:
[192] paycompliment.com
[1] sussex.uk

Top Domains in Tweet in G8:
[20] careerarc.com
[6] givainc.com
[5] iconohash.com
[4] yurbi.com
[4] co.nz
[4] co.uk
[3] att.com
[3] okt.to
[3] gartner.com
[3] avaya.com

Top Domains in Tweet in G9:
[10] destinationcrm.com
[10] smartcustomerservice.com
[5] glia.com
[3] xceltrait.com
[2] postbeyond.com
[1] dy.si
[1] speechtechmag.com
[1] digitalcustomerservicebook.com
[1] global.ntt
[1] yahoo.com

Top Domains in Tweet in G10:
[36] mycustomer.com
[22] callcentrehelper.com
[12] customerthink.com
[8] genesys.com
[4] cmswire.com
[4] odigo.com
[3] nextgov.com
[2] forbes.com
[2] calabrio.com
[1] informationweek.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1843] custserv
[699] cx
[379] customerexperience
[349] custexp
[271] ai
[177] influencerpromotion
[176] retail
[173] customerservice
[164] cctr
[159] ex



Top Hashtags in Tweet in G1:
[1] original
[1] conscious
[1] fashionicon
[1] postkantoor
[1] hermes
[1] poorcustomerservice
[1] legends
[1] thanks
[1] fastfashion
[1] hm

Top Hashtags in Tweet in G2:
[712] custserv
[74] customerservice
[73] cx
[69] cctr
[62] callcenter
[60] custexp
[59] customerexperience
[59] contactcenter
[22] successtrain
[3] wethecustomers

Top Hashtags in Tweet in G3:
[344] cx
[342] custserv
[173] custexp
[123] ex
[104] designthinking
[95] futureback
[87] jtbd
[86] innovation
[84] employeeexperience
[82] customerexperience

Top Hashtags in Tweet in G4:
[166] influencerpromotion
[110] promoedutech
[89] tech
[70] ai
[69] yourplatformwiththeheart
[64] cybersecurity
[59] yourmustread
[52] custserv
[50] iot
[47] fintech

Top Hashtags in Tweet in G5:
[88] ai
[45] business
[41] ethics
[34] marketing
[24] cx
[19] digitaltransformation
[18] custserv
[11] machinelearning
[11] influencerpromotion
[11] artificialintelligence

Top Hashtags in Tweet in G6:
[62] ai
[61] berlin
[61] insight
[61] automation
[61] 5g
[61] impact
[4] custserv
[3] cx
[2] innovations
[2] speechsynthesis

Top Hashtags in Tweet in G7:
[192] custserv
[189] customerexperience
[166] retail
[14] burger
[5] food
[3] customerfeedback
[3] praise
[1] pizza
[1] lunch
[1] auspost

Top Hashtags in Tweet in G8:
[103] custserv
[31] cx
[19] customerservice
[12] cctr
[9] customerexperience
[9] orscheln
[8] itsm
[8] callcenter
[8] contactcenter
[7] custexp

Top Hashtags in Tweet in G9:
[46] custserv
[37] cx
[34] customerservice
[24] cctr
[21] crm
[20] contactcenter
[13] customerexperience
[9] employeeengagement
[5] infographic
[3] customer

Top Hashtags in Tweet in G10:
[93] custserv
[69] cx
[47] custexp
[23] cctr
[7] csat
[7] publicsector
[5] automation
[4] odigo
[3] marketing
[3] customerservice

Top Words
Top Words in Tweet in Entire Graph:
[1842] #custserv
[699] #cx
[473] customer
[439] hm_custserv
[379] #customerexperience
[352] service
[349] #custexp
[271] #ai
[244] hi
[240] please

Top Words in Tweet in G1:
[439] hm_custserv
[237] dm
[233] please
[226] hi
[196] address
[156] order
[153] email
[145] sorry
[130] full
[130] soon

Top Words in Tweet in G2:
[712] #custserv
[232] marshacollier
[223] gregortbach
[110] customer
[90] service
[74] #customerservice
[73] #cx
[69] #cctr
[64] chat
[62] #callcenter

Top Words in Tweet in G3:
[344] #cx
[341] #custserv
[173] #custexp
[125] customer
[123] #ex
[104] #designthinking
[95] #futureback
[87] #jtbd
[87] great
[86] #innovation

Top Words in Tweet in G4:
[166] #influencerpromotion
[125] grazytgrazynatt
[110] #promoedutech
[89] #tech
[75] influencerprom1
[70] #ai
[69] #yourplatformwiththeheart
[64] #cybersecurity
[59] #yourmustread
[52] #custserv

Top Words in Tweet in G5:
[88] #ai
[61] andrewincontact
[45] #business
[41] #ethics
[41] design
[41] ingliguori
[41] modelop_co
[36] #marketin
[34] #marketing
[30] ravidugh

Top Words in Tweet in G6:
[62] #ai
[61] sallyeaves
[61] honour
[61] host
[61] siemensmobility
[61] spotlight
[61] #berlin
[61] live
[61] sept
[61] 28

Top Words in Tweet in G7:
[192] congrats
[192] #custserv
[189] #customerexperience
[166] #retail
[131] top
[131] rating
[58] feedback
[39] lowes
[19] bunnings
[14] nsw

Top Words in Tweet in G8:
[103] #custserv
[40] customer
[31] #cx
[29] service
[19] #customerservice
[18] orscheln
[14] more
[14] custserv
[13] experience
[12] call

Top Words in Tweet in G9:
[46] #custserv
[37] #cx
[34] #customerservice
[24] #cctr
[21] #crm
[20] #contactcenter
[14] customer
[13] #customerexperience
[11] service
[10] more

Top Words in Tweet in G10:
[93] #custserv
[69] #cx
[51] customer
[47] #custexp
[24] experience
[23] #cctr
[23] callcentrehelp
[15] mycustomer
[15] centre
[14] service

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[251] customer,service
[170] #cx,#custserv
[168] #retail,#custserv
[163] #customerexperience,#retail
[154] #custserv,#cx
[131] top,rating
[130] rating,#customerexperience
[121] full,name
[118] #custexp,#custserv
[106] #cx,#ex

Top Word Pairs in Tweet in G1:
[121] full,name
[80] chat,soon
[77] sorry,hear
[66] order,number
[63] email,address
[63] billing,address
[62] please,dm
[59] name,email
[54] send,dm
[53] dm,full

Top Word Pairs in Tweet in G2:
[64] customer,service
[63] #custserv,#cx
[62] #cx,#cctr
[62] #cctr,#callcenter
[59] #callcenter,#contactcenter
[58] #contactcenter,#customerexperience
[58] #customerexperience,#customerservice
[58] #customerservice,#custexp
[50] #custserv,chat
[32] twitter,#custserv

Top Word Pairs in Tweet in G3:
[83] #custexp,#custserv
[82] #cx,#custserv
[78] #cx,#ex
[72] customer,service
[50] #cx,#custexp
[49] #custserv,#custexp
[48] #custserv,#cx
[39] #ex,#custexp
[28] #custexp,#stevepappas
[27] #stevepappas,#podcast

Top Word Pairs in Tweet in G4:
[63] #promoedutech,#influencerpromotion
[59] #yourplatformwiththeheart,#promoedutech
[49] #influencerpromotion,#tech
[46] automated,mining
[46] mining,earn
[46] earn,hour
[46] hour,access
[46] access,link
[46] link,#influencerpromotion
[45] #influencerpromotion,#topcasestudy

Top Word Pairs in Tweet in G5:
[55] andrewincontact,#ai
[41] #ai,#ethics
[41] #ethics,design
[41] design,ingliguori
[41] ingliguori,modelop_co
[41] modelop_co,#business
[36] #business,#marketin
[20] #ai,innovations
[20] innovations,influence
[20] influence,aspects

Top Word Pairs in Tweet in G6:
[61] honour,host
[61] host,siemensmobility
[61] siemensmobility,spotlight
[61] spotlight,#berlin
[61] #berlin,live
[61] live,sept
[61] sept,28
[61] 28,#insight
[61] #insight,#ai
[61] #ai,#automation

Top Word Pairs in Tweet in G7:
[166] #retail,#custserv
[163] #customerexperience,#retail
[131] top,rating
[130] rating,#customerexperience
[56] feedback,#customerexperience
[14] #customerexperience,#burger
[14] #burger,#custserv
[9] qld,top
[7] nsw,feedback
[7] nsw,top

Top Word Pairs in Tweet in G8:
[18] customer,service
[9] #custserv,#cx
[9] orscheln,farm
[9] farm,home
[8] #customerservice,#custserv
[7] #cx,#custserv
[7] learn,more
[7] #cctr,#custserv
[7] contact,center
[6] download,ebook

Top Word Pairs in Tweet in G9:
[21] #custserv,#customerservice
[19] #crm,#cctr
[19] #cctr,#contactcenter
[17] #contactcenter,#custserv
[12] #customerservice,#cx
[10] #cx,#customerexperience
[9] #customerservice,#employeeengagement
[9] #employeeengagement,#cx
[9] #customerexperience,#custserv
[5] contact,center

Top Word Pairs in Tweet in G10:
[52] #cx,#custserv
[28] #custserv,#custexp
[22] customer,experience
[17] #custexp,#cx
[12] contact,centre
[11] customer,service
[11] #custserv,#cctr
[11] callcentrehelp,#cctr
[11] #cctr,#custserv
[10] callcentrehelp,#cx

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@gregortbach
@marshacollier
@markc_avgi
@ideakid88
@gallifreyan
@complexified
@toister
@immarkbernhardt
@fmisle

Top Replied-To in G1:
@hm_custserv
@hm
@mummytorory
@hmindia
@hmturkiye
@fionathehardy
@salmanshaikh027
@candidadiaries
@zwicklerr
@daniela_ferpi

Top Replied-To in G2:
@gregortbach
@marshacollier
@markc_avgi
@ideakid88
@gallifreyan
@complexified
@immarkbernhardt
@toister
@fmisle
@antambo

Top Replied-To in G3:
@mentalmarketer
@annettefranz
@ccmarce_writes
@8x8

Top Replied-To in G4:
@chidambara09
@influencerprom1
@grazytgrazynatt
@albertoemachado
@promoedutech
@wanderingstarz1

Top Replied-To in G7:
@dhlexpressuk
@burgerking

Top Replied-To in G9:
@dialpad
@sendbird
@servicenow
@8x8
@genesys
@gliainc
@knosys
@dialpadhq
@niceltd
@novelvox

Top Mentioned
Top Mentioned in Entire Graph:
@mentalmarketer
@marshacollier
@grazytgrazynatt
@gregortbach
@sallyeaves
@influencerprom1
@siemensmobility
@hm_custserv
@andrewincontact
@ingliguori

Top Mentioned in G1:
@hm_custserv
@hm
@hmturkiye
@hermesparcels
@hmunitedkingdom
@hmindia
@satanspeedsup
@myntra
@iro09908973
@katieroweb

Top Mentioned in G2:
@marshacollier
@gregortbach
@immarkbernhardt
@complexified
@markc_avgi
@netventures
@gallifreyan
@toister
@carriemaslen
@colinsataylor

Top Mentioned in G3:
@mentalmarketer
@annettefranz
@hyken
@stephaniethum
@stacysherman
@kdawsonvr
@katenasser
@jtwatkin
@customerisfirst
@leslieo

Top Mentioned in G4:
@grazytgrazynatt
@influencerprom1
@promoedutech
@ganhose
@itakethelead
@kiyotaka_1991
@365surmarius
@themrblueprint
@mrkmrkmoh
@mariussou

Top Mentioned in G5:
@andrewincontact
@ingliguori
@modelop_co
@ravidugh
@grazytgrazynatt
@mentalmarketer
@ipfconline1
@ttbusinesstech
@sallyeaves
@siemensmobility

Top Mentioned in G6:
@sallyeaves
@siemensmobility
@mentalmarketer
@nvidiaai

Top Mentioned in G7:
@lowes
@bunnings
@bandq_help
@mcdonaldsuk
@marksandspencer
@greggsofficial
@halfords_uk
@morrisons
@danmurphys
@myer

Top Mentioned in G8:
@5000fish
@lumenvox
@teammom2006
@yurbi
@melkettle
@techsmartboss

Top Mentioned in G9:
@crm
@salesforce
@xceltrait
@paultessier_cx
@adrianswinscoe
@debbieszumylo
@hana_elsayyed
@genesys
@8x8
@aircall

Top Mentioned in G10:
@callcentrehelp
@mycustomer
@digi_desk
@genesys
@drnatalie
@customerthink
@pissedconsumer
@cmswire
@odigo
@twieberneit

Top Tweeters
Top Tweeters in Entire Graph:
@tesco
@sectest9
@easy_branches
@marshawright
@cybersec_feeds
@chidambara09
@xaelbot
@codedailybot
@evankirstel
@southwestair

Top Tweeters in G1:
@myntra
@asos
@hermesparcels
@hm_custserv
@thisisboonie
@babynewt_
@tashacorfield
@caropazbep
@creativelies
@legallybombb

Top Tweeters in G2:
@rockchristopher
@trippbraden
@marshacollier
@cyb3rb0r6
@askciti
@gallifreyan
@inkscrblr
@ethicaldavid
@kelitos_way
@maewmb

Top Tweeters in G3:
@hubofml
@mtnpoet
@forbes
@inc
@wallybock
@natlawreview
@katenasser
@ucloudify
@janlgordon
@fortivus

Top Tweeters in G4:
@sectest9
@easy_branches
@marshawright
@cybersec_feeds
@xaelbot
@codedailybot
@thedeveloperbot
@cybersecurityn8
@jilliemary
@morolswediu

Top Tweeters in G5:
@chidambara09
@artificialbra1n
@ipythonistabot
@jfsebastian146
@andrewmorrisuk
@fintechna
@fabriciosx
@nicochan33
@thecuriousluke
@pythonexpertbot

Top Tweeters in G6:
@lorimoreno
@ottlegalrebels
@bot_innovation
@akwyz
@shi4tech
@hl10pm
@yvesmulkers
@spirosmargaris
@ene3112
@psb_dc

Top Tweeters in G7:
@tesco
@sainsburys
@marksandspencer
@morrisons
@knowhowtohelp
@auspost
@waitrose
@nextofficial
@pret
@lowes

Top Tweeters in G8:
@melkettle
@iconohash
@royatkinson
@mashia6
@fx_larroche
@strictlyeristic
@sheryl_isenhour
@fusebill
@caspender
@dennisegilbert

Top Tweeters in G9:
@salesforce
@myragolden
@amywhiggins
@genesys
@adrianswinscoe
@niceltd
@hana_elsayyed
@hr_trends_bot
@blairplez
@jimsinur

Top Tweeters in G10:
@juliebhunt
@consumer_press
@pissedconsumer
@cmswire
@jadp
@colinshaw_cx
@grahamhill
@drnatalie
@paolofabrizio71
@customerthink