custserv, Twitter, 10/10/2021 2:49:17 AM, 264177


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custserv_2021-10-09_19-33-04.xlsx
custserv_2021-10-09_19-33-04.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
October 10, 2021
Short Description:
custserv via NodeXL https://bit.ly/3mDoakn
@hm_custserv
@stephaniethum
@sukritdhingra
@sprinklr
@mentalmarketer
@gregortbach
@marshacollier
@grazytgrazynatt
@hyken
@oraclecx

Top hashtags:
#custserv
#cx
#customerexperience
#custexp
#ai
#retail
#designthinking

Description:
Description
The graph represents a network of 1,703 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 10 October 2021 at 02:40 UTC.

The requested start date was Sunday, 10 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 0-minute period from Sunday, 26 September 2021 at 00:21 UTC to Saturday, 09 October 2021 at 07:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1703
Unique Edges : 1860
Edges With Duplicates : 5001
Total Edges : 6861
Number of Edge Types : 5
Replies to : 1625
Mentions : 1824
Retweet : 953
MentionsInRetweet : 1634
Tweet : 825
Self-Loops : 881
Reciprocated Vertex Pair Ratio : 0.177346010748243
Reciprocated Edge Ratio : 0.30126404494382
Connected Components : 114
Single-Vertex Connected Components : 60
Maximum Vertices in a Connected Component : 1463
Maximum Edges in a Connected Component : 6216
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 5.159157
Graph Density : 0.000982575161134736
Modularity : 0.323169
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,703 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 10 October 2021 at 02:40 UTC.

The requested start date was Sunday, 10 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 0-minute period from Sunday, 26 September 2021 at 00:21 UTC to Saturday, 09 October 2021 at 07:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[215] https://www.paycompliment.com/
[94] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[29] http://customerservicedaily.com
[18] https://www.valuecoders.com/blog/technology-and-apps/machine-learning-app-ideas/
[15] https://www2.deloitte.com/za/en/pages/digital/articles/Why-digital-transformation-is-no-longer-a-luxury-for-your-business.html
[14] https://www.helpscout.com/blog/faq-examples/
[12] -
[12] Customer
[12] https://www.helpscout.com/blog/social-media-customer-service/
[11] https://t.ly/bK22

Top URLs in Tweet in G1:
[94] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[9] http://bit.ly/2t18SJI
[6] https://www2.hm.com/es_mx/customer-service/contacto.html
[6] https://www.hm.com/cl/store-locator/chile/
[5] https://www2.hm.com/es_es/service-clients/contact.html
[3] https://www2.hm.com/tr_tr/customer-service/contact.html
[2] https://www2.hm.com/content/dam/Customer-Service/delivery/New%20Carrier%20List.pdf
[2] https://www2.hm.com/en_gb/customer-service/returns.html
[2] https://www2.hm.com/es_mx/customer-service/returns/online-purchases.html
[2] http://www.hm.com/

Top URLs in Tweet in G2:
[28] http://customerservicedaily.com
[11] https://stellaconnect.com/blog/connecting-agent-engagement-and-performance/
[11] https://t.ly/bK22
[8] https://www.linkedin.com/pulse/part-35-experience-led-transformation-luke-soon
[8] https://www.zendesk.com/blog/customer-service-week/
[6] https://www.igniteyourservice.com/post/3-reasons-why-customer-service-grows-sales
[5] https://www.linkedin.com/pulse/design-thinking-vs-systems-luke-soon
[5] https://spectrum-ieee-org.cdn.ampproject.org/c/s/spectrum.ieee.org/amp/rodney-brooks-ai-2655074291
[5] https://www.forbes.com/sites/forbesbusinesscouncil/2021/10/06/good-governance-boosts-customer-experience-innovation/?sh=7ab4cd64d9ad
[4] https://www.linkedin.com/pulse/being-invisible-possible-its-life-journeys-vs-customer-luke-soon

Top URLs in Tweet in G3:
[5] https://www.askdangalante.com/post/189719734286/whats-the-future-of-ai-insights-from-the-ai
[3] https://dangalante.me/2021/07/29/how-to-create-marketing-that-enables-sales-cx-teams/
[2] https://www.forbes.com/sites/forbescoachescouncil/2021/08/23/evolving-your-customer-success-approach/?sh=2dacffdc6444
[2] https://www2.deloitte.com/za/en/pages/digital/articles/Why-digital-transformation-is-no-longer-a-luxury-for-your-business.html
[2] https://www.valuecoders.com/blog/technology-and-apps/machine-learning-app-ideas/
[1] https://twitter.com/AndreaBensaid7/status/1445999336219938818?s=20
[1] https://twitter.com/heroldbarton/status/1444176186771492866?s=20
[1] https://www.askdangalante.com/post/190950808396/what-i-learned-from-working-in-field-sales-in-nyc
[1] https://dangalante.me/2019/01/31/seth-godins-this-is-marketing-what-it-means-for-brands/
[1] https://www.linkedin.com/in/dangalante

Top URLs in Tweet in G4:
[3] https://www.gartner.com/en/newsroom/press-releases/2021-10-04-gartner-identifies-five-myths-about-customer-service-?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-PR
[3] https://www.forbes.com/sites/blakemorgan/2019/07/29/the-20-best-customer-experience-metrics-for-your-business/
[2] https://www.gartner.com/en/newsroom/press-releases/2021-09-16-gartner-says-contact-center-as-a-service-will-hit-mai?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-PR
[2] https://www.odigo.com/de-de/einblicke-neuigkeiten/blog/in-drei-schritten-zum-agilen-contact-center/
[2] ?utm_medium=social
[2] organic&utm_source=twitter&utm_network=de&utm_campaign=Gartner2021_de&utm_term=blog1
[2] https://www.ftadviser.com/fos/2021/10/04/fos-to-change-reporting-rules-to-speed-up-claims-handling/
[2] https://www.insidehousing.co.uk/news/news/ombudsman-finds-severe-maladministration-at-21000-home-landlord-72700
[2] https://news.sky.com/story/social-care-system-progressively-failing-people-says-ombudsman-12420919
[2] https://www.lumenvox.com/demo/

Top URLs in Tweet in G5:
[2] https://blogs.oracle.com/cx/post/oracle-agent-insights-turns-customer-intelligence-into-action
[2] https://www.oracle.com/a/ocom/docs/cx-forrester-report-summary.pdf?source=:so:ch:or:awr::::&SC=:so:ch:or:awr::::&pcode=
[1] https://blogs.oracle.com/cx/post/oracle-browser-user-interface-improves-agent-experience
[1] https://www.youtube.com/watch?v=m1B87v_YxHY&list=PLcFwxJMrxygC3074KgSg2vkTkK7gliz8d&index=4

[1] https://youtube.com/watch?v=m1B87v_YxHY&list=PLcFwxJMrxygC3074KgSg2vkTkK7gliz8d&index=4

[1] https://dy.si/mK3NaE2
[1] https://dy.si/mM8WrG2
[1] https://dy.si/yP6emZ2
[1] https://dy.si/VK5aci2
[1] https://dy.si/9y55Z

Top URLs in Tweet in G6:
[215] https://www.paycompliment.com/

Top URLs in Tweet in G7:
[8] https://www.talkdesk.com/ca/contact-centre-competitive-differentiator-lunch-and-learn-oct19/
[8] https://www.talkdesk.com/ca/contact-centre-competitive-differentiator-lunch-and-learn-oct21/
[3] https://www.callcentrehelper.com/improving-contact-centre-qa-190801.htm
[3] https://thetaylorreachgroup.com/multiple-workstyles-may-signal-the-need-for-new-compensation-plans-at-many-us-contact-centers/
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/Vonage-Launches-AI-Virtual-Assistant-for-Its-UCaaS-Solution-149226.aspx#.YVN8sxhXOwI.twitter
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/CallMiner-Combines-Conversation-Analytics-with-Microsoft-Azure-Speech-to-Text-149215.aspx#.YVN-UhDogsI.twitter
[2] https://www.datacenterknowledge.com/data-center-world/rethink-uptime-facility-solutions-nonstop-operations
[2] https://www.callcentrehelper.com/what-is-a-balanced-scorecard-and-how-do-you-create-one-180065.htm
[2] https://customerthink.com/when-customer-support-is-the-problem/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[2] https://customerthink.com/how-to-build-customer-loyalty-7-proven-ways/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29

Top URLs in Tweet in G8:
[15] https://www.valuecoders.com/blog/technology-and-apps/machine-learning-app-ideas/
[13] https://www2.deloitte.com/za/en/pages/digital/articles/Why-digital-transformation-is-no-longer-a-luxury-for-your-business.html

Top URLs in Tweet in G9:
[3] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Fhappy-customers-make-your-business-a-success-3d58e34e9827
[2] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Fquick-on-the-draw-makes-you-a-hero-40d9896b331a
[2] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Fmanage-difficult-clients-before-coming-to-blows-8d8a205a87bb
[1] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fblog.markgrowth.com%2Fraise-your-sights-excite-your-customers-5869f0d3b9f6
[1] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Fhandle-complaints-socially-and-considerately-cae5b3d1cc70
[1] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Ftap-into-the-power-of-customers-876388cc8f8f
[1] https://medium.com/m/global-identity?redirectUrl=https%3A%2F%2Fmedium.datadriveninvestor.com%2Fcompanies-reap-rewards-from-customer-service-19bdfb6f3332

Top URLs in Tweet in G10:
[7] https://www.callcentrehelper.com/customer-journey-map-examples-with-expert-analysis-185193.htm
[6] https://event.on24.com/wcc/r/3413381/6E4DA39FECB162E562DA2B595FA65367
[6] https://www.callcentrehelper.com/coaching-talkative-advisors-to-provide-better-customer-service-181509.htm
[5] https://www.mycustomer.com/customer-experience/voice-of-the-customer/should-we-treat-unprofitable-customers-as-well-as
[5] https://www.callcentrehelper.com/why-should-your-customers-remain-customers-189497.htm
[4] https://www.mycustomer.com/customer-experience/loyalty/insurance-companies-are-facing-a-customer-loyalty-crisis-heres-what-they
[4] https://www.callcentrehelper.com/redefining-customer-services-new-normal-193245.htm
[4] https://www.callcentrehelper.com/improve-attendance-at-work-172274.htm
[4] https://www.callcentrehelper.com/drive-cultural-change-boosts-morale-194137.htm
[4] https://www.mycustomer.com/customer-experience/loyalty/the-perils-of-blindly-using-customer-effort-score-as-a-cx-metric

Top Domains
Top Domains in Tweet in Entire Graph:
[215] paycompliment.com
[206] twitter.com
[152] careerarc.com
[74] hm.com
[59] linkedin.com
[59] callcentrehelper.com
[56] forbes.com
[45] dy.si
[36] helpscout.com
[35] hbr.org

Top Domains in Tweet in G1:
[97] twitter.com
[74] hm.com
[10] bit.ly
[1] hmgroup.com
[1] myunidays.com
[1] co.uk
[1] office.com
[1] emp.de

Top Domains in Tweet in G2:
[77] twitter.com
[52] linkedin.com
[44] forbes.com
[33] hbr.org
[28] customerservicedaily.com
[27] ampproject.org
[19] t.ly
[13] wordpress.com
[11] stellaconnect.com
[10] zendesk.com

Top Domains in Tweet in G3:
[6] askdangalante.com
[5] forbes.com
[4] dangalante.me
[4] linkedin.com
[2] twitter.com
[2] deloitte.com
[2] valuecoders.com
[1] insidebigdata.com
[1] hbr.org
[1] cmswire.com

Top Domains in Tweet in G4:
[15] careerarc.com
[12] iconohash.com
[9] okt.to
[9] givainc.com
[7] gartner.com
[5] tcn.com
[4] cct-solutions.com
[4] bit.ly
[3] twitter.com
[3] forbes.com

Top Domains in Tweet in G5:
[45] dy.si
[5] oracle.com
[2] youtube.com

Top Domains in Tweet in G6:
[215] paycompliment.com

Top Domains in Tweet in G7:
[23] callcentrehelper.com
[20] customerthink.com
[16] talkdesk.com
[11] smartcustomerservice.com
[7] thetaylorreachgroup.com
[6] destinationcrm.com
[2] glia.com
[2] ampproject.org
[2] datacenterknowledge.com
[2] seths.blog

Top Domains in Tweet in G8:
[15] valuecoders.com
[13] deloitte.com

Top Domains in Tweet in G9:
[11] medium.com

Top Domains in Tweet in G10:
[36] callcentrehelper.com
[23] mycustomer.com
[6] on24.com
[4] forbes.com
[3] odigo.com
[2] enghouseinteractive.com
[2] wordpress.com
[1] customerservicedaily.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2034] custserv
[681] cx
[454] customerexperience
[317] custexp
[230] ai
[194] retail
[185] designthinking
[184] customerservice
[157] ex
[148] cctr



Top Hashtags in Tweet in G1:
[4] customerexperience
[2] hmxme
[2] novalueforcustomer
[1] neverbuyingfromcosagain
[1] notimpressed
[1] pathetic
[1] breastcancerawarenessmonth
[1] hmsingapore
[1] tr
[1] hm

Top Hashtags in Tweet in G2:
[1066] custserv
[382] cx
[182] designthinking
[172] custexp
[152] ex
[133] ai
[131] innovation
[128] jtbd
[116] futureback
[102] customerexperience

Top Hashtags in Tweet in G3:
[102] influencerpromotion
[86] promoedutech
[70] yourplatformwiththeheart
[58] tech
[57] megatrends
[50] yourmustread
[50] iot
[48] ai
[43] fintech
[40] topcasestudy

Top Hashtags in Tweet in G4:
[107] custserv
[30] cx
[22] customerexperience
[17] customerservice
[10] callcenter
[9] service
[8] customersupport
[8] cxstrategy
[7] cctr
[7] agriculture

Top Hashtags in Tweet in G5:
[53] custserv
[38] intelligentservice
[7] cx
[4] service
[3] customerservice
[2] fieldservice
[1] bui
[1] nrgi

Top Hashtags in Tweet in G6:
[215] custserv
[213] customerexperience
[192] retail
[10] burger
[6] food
[3] chicken
[2] lunch
[1] pizza
[1] customerfeedback
[1] praise

Top Hashtags in Tweet in G7:
[84] custserv
[83] cx
[80] cctr
[78] contactcenter
[77] customerservice
[62] callcenter
[61] customerexperience
[61] custexp
[20] crm
[8] ai

Top Hashtags in Tweet in G8:
[28] business
[16] ai
[15] machinelearning
[13] digitaltransformation
[2] custserv
[2] cx
[2] tech
[1] healthcare
[1] cybersecurity
[1] ecommerce

Top Hashtags in Tweet in G9:
[11] custserv
[3] twittersmarter
[3] digiblogchat
[2] africatweetchat
[1] healthxph

Top Hashtags in Tweet in G10:
[72] custserv
[45] cx
[29] cctr
[13] custexp
[7] csat
[6] customerexperience
[6] ccaas
[3] fs
[3] customerservice
[3] customerengagement

Top Words
Top Words in Tweet in Entire Graph:
[2031] #custserv
[680] #cx
[607] hm_custserv
[504] customer
[447] #customerexperience
[416] service
[359] please
[333] dm
[315] #custexp
[290] hi

Top Words in Tweet in G1:
[590] hm_custserv
[347] please
[330] dm
[277] order
[276] hi
[261] address
[227] email
[196] sorry
[186] name
[176] full

Top Words in Tweet in G2:
[1065] #custserv
[382] #cx
[280] marshacollier
[259] customer
[205] mentalmarketer
[182] #designthinking
[176] service
[171] #custexp
[171] gregortbach
[152] #ex

Top Words in Tweet in G3:
[121] grazytgrazynatt
[102] #influencerpromotion
[86] #promoedutech
[70] #yourplatformwiththeheart
[63] influencerprom1
[58] #tech
[57] #megatrends
[50] #yourmustread
[50] #iot
[48] #ai

Top Words in Tweet in G4:
[107] #custserv
[30] #cx
[25] customer
[24] service
[22] #customerexperience
[17] #customerservice
[14] conversation
[13] report
[13] orscheln
[12] custserv

Top Words in Tweet in G5:
[53] #custserv
[50] oraclecx
[45] service
[38] #intelligentservice
[27] customers
[23] streamline
[23] strategy
[23] accelerate
[23] business
[23] transformation

Top Words in Tweet in G6:
[215] congrats
[215] #custserv
[213] #customerexperience
[192] #retail
[155] top
[155] rating
[62] lowes
[59] feedback
[34] bunnings
[20] qld

Top Words in Tweet in G7:
[84] #custserv
[83] #cx
[80] #cctr
[78] #contactcenter
[77] #customerservice
[62] #callcenter
[61] #customerexperience
[61] #custexp
[20] #crm
[16] contact

Top Words in Tweet in G8:
[30] uses
[28] #business
[26] andrewincontact
[16] #ai
[15] actually
[15] ai
[15] #machinelearning
[15] valuecoders
[13] #digitaltransformation
[13] longer

Top Words in Tweet in G9:
[11] #custserv
[7] featuring
[6] jkatzaman
[6] dd_invest
[4] customer
[3] social
[3] media
[3] #twittersmarter
[3] madalynsklar
[3] customers

Top Words in Tweet in G10:
[72] #custserv
[45] #cx
[42] customer
[35] customers
[33] callcentrehelp
[31] service
[29] #cctr
[20] mycustomer
[18] first
[16] digi_desk

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[261] customer,service
[208] #cx,#custserv
[194] #retail,#custserv
[191] #customerexperience,#retail
[170] full,name
[155] top,rating
[155] rating,#customerexperience
[141] #custserv,#cx
[133] #custserv,#custexp
[109] order,number

Top Word Pairs in Tweet in G1:
[170] full,name
[109] order,number
[106] sorry,hear
[105] name,email
[103] please,dm
[98] chat,soon
[90] email,address
[74] dm,full
[72] send,dm
[69] billing,address

Top Word Pairs in Tweet in G2:
[144] #cx,#custserv
[139] customer,service
[105] #custserv,#custexp
[76] #cx,#ex
[64] #custserv,chat
[55] #custexp,#custserv
[49] #custserv,#cx
[42] customer,experience
[38] #jtbd,#odi
[35] twitter,#custserv

Top Word Pairs in Tweet in G3:
[54] #promoedutech,#influencerpromotion
[49] #yourplatformwiththeheart,#promoedutech
[44] #yourmustread,#influencerpromotion
[40] #influencerpromotion,#topcasestudy
[40] #iot,#tech
[34] #tech,#fintech
[32] grazytgrazynatt,influencerprom1
[31] #promoedutech,#yourmustread
[30] #ai,#iot
[29] #influencerpromotion,#ai

Top Word Pairs in Tweet in G4:
[13] customer,service
[11] daily,conversation
[11] conversation,report
[11] report,ready
[11] ready,#custserv
[7] #custserv,#customerexperience
[7] learn,more
[7] #customerservice,#custserv
[6] #custserv,#customersupport
[6] #customersupport,#gartnercss

Top Word Pairs in Tweet in G5:
[38] oraclecx,#intelligentservice
[23] streamline,#custserv
[23] #custserv,strategy
[23] strategy,accelerate
[23] accelerate,business
[23] business,transformation
[23] transformation,delight
[23] delight,customers
[23] customers,oraclecx
[23] #intelligentservice,help

Top Word Pairs in Tweet in G6:
[192] #retail,#custserv
[191] #customerexperience,#retail
[155] top,rating
[155] rating,#customerexperience
[57] feedback,#customerexperience
[16] qld,top
[10] nsw,top
[10] #customerexperience,#burger
[10] #burger,#custserv
[9] nsw,feedback

Top Word Pairs in Tweet in G7:
[62] #custserv,#cx
[62] #cx,#cctr
[62] #cctr,#callcenter
[62] #callcenter,#contactcenter
[61] #contactcenter,#customerexperience
[61] #customerexperience,#customerservice
[61] #customerservice,#custexp
[16] #crm,#cctr
[16] #custserv,#customerservice
[14] #cctr,#contactcenter

Top Word Pairs in Tweet in G8:
[15] #business,actually
[15] actually,uses
[15] uses,ai
[15] ai,#machinelearning
[15] #machinelearning,valuecoders
[15] valuecoders,#ai
[15] #ai,uses
[14] andrewincontact,#business
[13] #digitaltransformation,longer
[13] longer,#business

Top Word Pairs in Tweet in G9:
[3] social,media
[3] #custserv,#twittersmarter
[3] #twittersmarter,featuring
[3] excellent,customer
[3] customer,service
[3] service,involves
[3] involves,meeting
[3] meeting,surpassing
[3] surpassing,expectations
[3] expectations,#custserv

Top Word Pairs in Tweet in G10:
[24] #cx,#custserv
[20] #cctr,#custserv
[16] callcentrehelp,#cx
[14] customer,service
[13] callcentrehelp,#cctr
[11] digital,first
[11] first,service
[11] #custserv,#cx
[9] #custexp,#cx
[7] #custserv,#custexp

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@markc_avgi
@complexified
@ideakid88
@carriemaslen
@customerisfirst
@immarkbernhardt
@kr8tr

Top Replied-To in G1:
@hm_custserv
@charl0tteperry
@hm
@jennyjedoch
@kalleshsetty
@dommo26
@monicamarchant
@beccawatt90
@sarahlou24xxxxx
@ditissabientje

Top Replied-To in G2:
@marshacollier
@gregortbach
@markc_avgi
@complexified
@carriemaslen
@ideakid88
@customerisfirst
@immarkbernhardt
@kr8tr
@dbeaumont266

Top Replied-To in G3:
@chidambara09
@andreabensaid7
@influencerprom1
@heroldbarton
@grazytgrazynatt

Top Replied-To in G6:
@hm_custserv

Top Replied-To in G7:
@taylor_reach
@talkdesk
@sharpentech
@vonage
@callminer
@8x8
@google
@verizonbusiness
@sprinkler

Top Replied-To in G9:
@marshacollier
@thetomgreid

Top Mentioned
Top Mentioned in Entire Graph:
@mentalmarketer
@marshacollier
@grazytgrazynatt
@gregortbach
@hm_custserv
@influencerprom1
@lowes
@oraclecx
@carriemaslen
@custserv

Top Mentioned in G1:
@hm_custserv
@hm
@hmindia
@ahmetbozkus
@hermesparcels
@hmturkiye
@sreyya61976853
@delhivery
@hmunitedkingdom
@aeo

Top Mentioned in G2:
@mentalmarketer
@marshacollier
@gregortbach
@carriemaslen
@custserv
@hyken
@complexified
@customerisfirst
@markc_avgi
@annettefranz

Top Mentioned in G3:
@grazytgrazynatt
@influencerprom1
@ai_miami
@peterleah18
@vipeurope5
@pestochampion
@srinualme
@heroldbarton
@mentalmarketer
@_____yo_____yo

Top Mentioned in G4:
@lumenvox
@dusentio
@teammom2006
@melkettle

Top Mentioned in G5:
@oraclecx
@mtlindquist
@oracleservcloud
@oliviafaucheux
@ld50email

Top Mentioned in G6:
@lowes
@bunnings
@mcdonaldsuk
@greggsofficial
@myer
@bigw
@marksandspencer
@jbhifi
@morrisons
@sainsburys

Top Mentioned in G7:
@colinsataylor
@talkdesk
@mentalmarketer
@crm
@microsoft
@carear_com
@cisco
@webex
@pointillistview
@exceedai

Top Mentioned in G8:
@andrewincontact
@valuecoders
@ianljones98
@deloitte
@globaliqx
@gerald_bader
@labordeolivier
@smaksked
@curieuxexplorer
@bimedotcom

Top Mentioned in G9:
@jkatzaman
@dd_invest
@madalynsklar
@agorapulse
@brand24
@africatweetchat
@jencoleict
@nowmg
@atnickmartin
@hootsuite

Top Mentioned in G10:
@callcentrehelp
@digi_desk
@mycustomer
@petermasseybudd
@farann
@grahamhill
@dd_luke_porter
@neilcdavey
@mentalmarketer
@hyken

Top Tweeters
Top Tweeters in Entire Graph:
@tesco
@sectest9
@easy_branches
@cybersec_feeds
@chidambara09
@spotifycares
@xaelbot
@codedailybot
@delta
@sainsburys

Top Tweeters in G1:
@whatktdoes_now
@jeremy_hume
@officialplt_cs
@hermesparcels
@toritoreytorrie
@hm_custserv
@iamkaiya_
@myntrasupport
@ditissabientje
@caroherreros

Top Tweeters in G2:
@delta
@mcdonalds
@calcaware
@rockchristopher
@tmobile
@slate
@gezgintrk
@marshacollier
@safetymentalst
@sunjayjk

Top Tweeters in G3:
@sectest9
@easy_branches
@cybersec_feeds
@chidambara09
@xaelbot
@codedailybot
@cybersecurityn8
@jilliemary
@ipythonistabot
@morolswediu

Top Tweeters in G4:
@fsonnenberg
@agnews_otto
@melkettle
@iconohash
@ferdiewiang
@alexander_kevin
@claudiogt
@mashia6
@jeremyharpham
@fx_larroche

Top Tweeters in G5:
@smartecocity
@annasabryan
@oraclecx
@oracleservcloud
@alexandroprado
@marketing_clem
@arizbeth
@agrundey
@robertonegro65
@andrerobberts

Top Tweeters in G6:
@tesco
@sainsburys
@marksandspencer
@morrisons
@knowhowtohelp
@nextofficial
@pret
@lowes
@greggsofficial
@primark

Top Tweeters in G7:
@developerbot_v1
@google
@salesforce
@userexperienceu
@colinsataylor
@webex
@microsoft
@cisco
@talkdesk
@verizonbusiness

Top Tweeters in G8:
@sdreyse
@thecuriousluke
@the404code
@mystery_tomes
@quasagroup
@newfxfs
@labordeolivier
@terence_mills
@appthisway
@smaksked

Top Tweeters in G9:
@madalynsklar
@carol_stephen
@uwizeyeblair
@jkatzaman
@lindomyeni
@shereesemaymba
@endocrine_witch
@agorapulse
@hootsuite
@vegateam

Top Tweeters in G10:
@jobinindia
@grahamhill
@scottmckain
@paolofabrizio71
@nellisterc
@mycustomer
@callcentrehelp
@neilcdavey
@mattr
@prateekpsinha