The graph represents a network of 1,703 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 10 October 2021 at 02:40 UTC.
The requested start date was Sunday, 10 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 0-minute period from Sunday, 26 September 2021 at 00:21 UTC to Saturday, 09 October 2021 at 07:22 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1703
Unique Edges : 1860
Edges With Duplicates : 5001
Total Edges : 6861
Number of Edge Types : 5
Replies to : 1625
Mentions : 1824
Retweet : 953
MentionsInRetweet : 1634
Tweet : 825
Self-Loops : 881
Reciprocated Vertex Pair Ratio : 0.177346010748243
Reciprocated Edge Ratio : 0.30126404494382
Connected Components : 114
Single-Vertex Connected Components : 60
Maximum Vertices in a Connected Component : 1463
Maximum Edges in a Connected Component : 6216
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 5.159157
Graph Density : 0.000982575161134736
Modularity : 0.323169
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,703 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 10 October 2021 at 02:40 UTC.
The requested start date was Sunday, 10 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 0-minute period from Sunday, 26 September 2021 at 00:21 UTC to Saturday, 09 October 2021 at 07:22 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[261] customer,service [208] #cx,#custserv [194] #retail,#custserv [191] #customerexperience,#retail [170] full,name [155] top,rating [155] rating,#customerexperience [141] #custserv,#cx [133] #custserv,#custexp [109] order,number Top Word Pairs in Tweet in G1:
[170] full,name [109] order,number [106] sorry,hear [105] name,email [103] please,dm [98] chat,soon [90] email,address [74] dm,full [72] send,dm [69] billing,address Top Word Pairs in Tweet in G2:
[144] #cx,#custserv [139] customer,service [105] #custserv,#custexp [76] #cx,#ex [64] #custserv,chat [55] #custexp,#custserv [49] #custserv,#cx [42] customer,experience [38] #jtbd,#odi [35] twitter,#custserv Top Word Pairs in Tweet in G3:
[54] #promoedutech,#influencerpromotion [49] #yourplatformwiththeheart,#promoedutech [44] #yourmustread,#influencerpromotion [40] #influencerpromotion,#topcasestudy [40] #iot,#tech [34] #tech,#fintech [32] grazytgrazynatt,influencerprom1 [31] #promoedutech,#yourmustread [30] #ai,#iot [29] #influencerpromotion,#ai Top Word Pairs in Tweet in G4:
[13] customer,service [11] daily,conversation [11] conversation,report [11] report,ready [11] ready,#custserv [7] #custserv,#customerexperience [7] learn,more [7] #customerservice,#custserv [6] #custserv,#customersupport [6] #customersupport,#gartnercss Top Word Pairs in Tweet in G5:
[38] oraclecx,#intelligentservice [23] streamline,#custserv [23] #custserv,strategy [23] strategy,accelerate [23] accelerate,business [23] business,transformation [23] transformation,delight [23] delight,customers [23] customers,oraclecx [23] #intelligentservice,help Top Word Pairs in Tweet in G6:
[192] #retail,#custserv [191] #customerexperience,#retail [155] top,rating [155] rating,#customerexperience [57] feedback,#customerexperience [16] qld,top [10] nsw,top [10] #customerexperience,#burger [10] #burger,#custserv [9] nsw,feedback Top Word Pairs in Tweet in G7:
[62] #custserv,#cx [62] #cx,#cctr [62] #cctr,#callcenter [62] #callcenter,#contactcenter [61] #contactcenter,#customerexperience [61] #customerexperience,#customerservice [61] #customerservice,#custexp [16] #crm,#cctr [16] #custserv,#customerservice [14] #cctr,#contactcenter Top Word Pairs in Tweet in G8:
[15] #business,actually [15] actually,uses [15] uses,ai [15] ai,#machinelearning [15] #machinelearning,valuecoders [15] valuecoders,#ai [15] #ai,uses [14] andrewincontact,#business [13] #digitaltransformation,longer [13] longer,#business Top Word Pairs in Tweet in G9:
[3] social,media [3] #custserv,#twittersmarter [3] #twittersmarter,featuring [3] excellent,customer [3] customer,service [3] service,involves [3] involves,meeting [3] meeting,surpassing [3] surpassing,expectations [3] expectations,#custserv Top Word Pairs in Tweet in G10:
[24] #cx,#custserv [20] #cctr,#custserv [16] callcentrehelp,#cx [14] customer,service [13] callcentrehelp,#cctr [11] digital,first [11] first,service [11] #custserv,#cx [9] #custexp,#cx [7] #custserv,#custexp Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G6:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
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Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: