The graph represents a network of 1,911 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 31 October 2021 at 02:38 UTC.
The requested start date was Sunday, 31 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 56-minute period from Sunday, 17 October 2021 at 00:10 UTC to Saturday, 30 October 2021 at 07:07 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1911
Unique Edges : 1949
Edges With Duplicates : 5581
Total Edges : 7530
Number of Edge Types : 5
Replies to : 2095
Mentions : 1677
Retweet : 1142
MentionsInRetweet : 1848
Tweet : 768
Self-Loops : 855
Reciprocated Vertex Pair Ratio : 0.204288499025341
Reciprocated Edge Ratio : 0.339268371641308
Connected Components : 91
Single-Vertex Connected Components : 39
Maximum Vertices in a Connected Component : 885
Maximum Edges in a Connected Component : 5031
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.119216
Graph Density : 0.000846299051235476
Modularity : 0.308908
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,911 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 31 October 2021 at 02:38 UTC.
The requested start date was Sunday, 31 October 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 56-minute period from Sunday, 17 October 2021 at 00:10 UTC to Saturday, 30 October 2021 at 07:07 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[332] #cx,#custserv [220] full,name [188] customer,service [170] #customerexperience,#retail [169] #retail,#custserv [166] #custserv,#custexp [166] sorry,hear [151] chat,soon [141] order,number [141] please,dm Top Word Pairs in Tweet in G1:
[220] full,name [162] sorry,hear [151] chat,soon [141] please,dm [141] order,number [132] name,email [131] send,dm [118] please,send [99] dm,full [91] email,address Top Word Pairs in Tweet in G2:
[263] #cx,#custserv [125] #custserv,#custexp [75] #custserv,#cx [62] customer,service [58] #custexp,#custserv [50] customer,experience [47] #metacx,#metaxm [39] #jtbd,#innovation [32] #custserv,#ex [31] #cx,#custexp Top Word Pairs in Tweet in G3:
[5] tonight,#custserv [4] #custserv,tonight [4] unlocking,power [4] power,diversity [4] diversity,equity [4] equity,inclusion [4] inclusion,#custserv [4] #custserv,#cx [4] #cx,#cctr [4] #cctr,#callcenter Top Word Pairs in Tweet in G4:
[30] #value,1st [30] 1st,party [27] #sun,setting [27] setting,3rd [27] 3rd,party [27] party,cookies [27] cookies,skyrocket [27] skyrocket,#value [27] party,#customer [27] #customer,#data Top Word Pairs in Tweet in G5:
[84] #promoedutech,#influencerpromotion [71] #iot,#tech [69] business,languages [69] languages,14 [69] 14,days [69] days,sounds [69] sounds,exciting [64] #yourplatformwiththeheart,#promoedutech [64] #influencerpromotion,#ai [64] #ai,#iot Top Word Pairs in Tweet in G6:
[71] #custserv,chat [41] fastest,hour [41] hour,twitter [37] customer,service [37] twitter,#custserv [36] #successtrain,leaders [34] pm,pt [31] consumers,pros [31] pt,topic [28] zenyinger,gregortbach Top Word Pairs in Tweet in G7:
[170] #customerexperience,#retail [169] #retail,#custserv [136] top,rating [134] rating,#customerexperience [51] feedback,#customerexperience [19] nsw,top [10] wa,top [10] #customerexperience,#burger [10] #burger,#custserv [8] nsw,feedback Top Word Pairs in Tweet in G8:
[58] bob,evans [58] evans,restaurants [55] host,cashier [39] apply,today [26] #custserv,#hostess [21] #custserv,#host [20] #hostess,#custserv [20] #host,#custserv [18] great,fit [18] recommend,anyone Top Word Pairs in Tweet in G9:
[14] cc,paultessier_cx [14] paultessier_cx,adrianswinscoe [13] adrianswinscoe,debbieszumylo [12] #custexp,#custserv [9] customer,experience [9] debbieszumylo,hana_elsayyed [9] #customerservice,#employeeengagement [9] #employeeengagement,#cx [9] #cx,#customerexperience [8] #customerexperience,#custserv Top Word Pairs in Tweet in G10:
[3] amazonhelp,nbcnews [3] nbcnews,cnnbrk [3] cnnbrk,cbsnews [3] cbsnews,abc [3] abc,msnbc [3] msnbc,foxheadlines [3] foxheadlines,uscongresstwts [3] uscongresstwts,aware [3] aware,amazon [3] amazon,big Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
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Top Replied-To in G4:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
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Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
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Top Tweeters in G9:
Top Tweeters in G10: