#cx, Twitter, 1/24/2022 1:51:18 AM, 270512


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#cx_2022-01-23_16-58-09.xlsx
#cx_2022-01-23_16-58-09.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
January 24, 2022
Short Description:
#cx via NodeXL https://bit.ly/3ItGVQq
@chidambara09
@mentalmarketer
@evankirstel
@hyken
@eli_krumova
@cmswire
@softclouds
@enilev
@oraclecx
@gosquad22

Top hashtags:
#cx
#ai
#datascientist
#finserv
#ehealth
#women
#fashiontech
#digital
#data
#insurtech

Description:
Description
The graph represents a network of 3,809 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 24 January 2022 at 01:16 UTC.

The requested start date was Sunday, 23 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 3-day, 15-hour, 17-minute period from Tuesday, 18 January 2022 at 02:22 UTC to Friday, 21 January 2022 at 17:40 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3809
Unique Edges : 4475
Edges With Duplicates : 11636
Total Edges : 16111
Number of Edge Types : 5
Tweet : 1889
MentionsInRetweet : 6298
Mentions : 3694
Retweet : 4121
Replies to : 109
Self-Loops : 2257
Reciprocated Vertex Pair Ratio : 0.0446972124319128
Reciprocated Edge Ratio : 0.0855696978990952
Connected Components : 866
Single-Vertex Connected Components : 560
Maximum Vertices in a Connected Component : 2280
Maximum Edges in a Connected Component : 13798
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.784001
Graph Density : 0.000449579280386347
Modularity : 0.342474
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 3,809 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 24 January 2022 at 01:16 UTC.

The requested start date was Sunday, 23 January 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 3-day, 15-hour, 17-minute period from Tuesday, 18 January 2022 at 02:22 UTC to Friday, 21 January 2022 at 17:40 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[50] https://www.noobpreneur.com/2021/12/22/how-small-businesses-can-improve-customer-experience-in-2022/
[43] https://www.cmswire.com/customer-experience/the-challenges-marketers-face-going-customer-centric/
[34] https://www.linkedin.com/slink?code=gHkngqS
[33] https://twitter.com/i/broadcasts/1vOGwyBMkdrxB
[30] https://www.youtube.com/watch?v=LyFdiHac1B0

[28] https://appinventiv.com/blog/ai-in-banking/
[28] https://s2.radio.co/s532f0345f/listen
[26] https://blog.hcltechsw.com/commerce/the-wizards-behind-the-curtain-tony-woo-director-of-engineering-for-hcl-commerce/?utm_source=linkedin&utm_medium=organic&utm_campaign=ProductON_linkedin_commerce-Evergreen-blog-job-tiles-CA_JFM22_global_HCL-SW-Cx&utm_content=linkedin_static__commerce_engagement
[26] -
[20] https://www.hcltechsw.com/devops/idc-research?utm_source=linkedin&utm_medium=organic&utm_campaign=ProductON_linkedin_Devops-portfolio-Evergreen-IDCreport-job-tiles-CA_OND21_global_HCL-SW-Cx&utm_content=linkedin_static__Devops-portfolio_engagement

Top URLs in Tweet in G1:
[50] https://www.noobpreneur.com/2021/12/22/how-small-businesses-can-improve-customer-experience-in-2022/
[10] https://atos.net/en/lp/s4hana-for-utilities?pk_campaign=eu-sap&pk_source=social&pk_medium=organic&pk_content=lp
[8] https://ciclismoayerhoy.com/embarrados-t2-e18-eli-iserbyt-no-se-guarda-y-vuelve-a-ganar/
[8] https://www.servicenow.co.uk/blogs/2022/why-customer-experience-matters-in-the-digital-age.html?utm_source=twitter&utm_campaign=advocacy&utm_medium=organicsocial&campid=59887&cmcid=25604243&cmpid=300226994&cid=s%3Adg%3Aall%3Aspkladv%3Aq221%3Asprinklradvocacy%3A2021%3Asn%3Aform
[6] https://support.flexfig.com/hc/en-us/articles/4413315831187-Product-Release-1-17-0
[4] http://itnewsafrica.com/events/event/digital-retail-forum/
[4] https://pointi.jp/p/?a=rbf881776449
[4] https://support.flexfig.com/hc/en-us/articles/4402568780179-Product-Release-1-11-0
[4] https://www.gravitycx.io/
[4] https://lift-mktg.com/crm/1992

Top URLs in Tweet in G2:
[26] https://twitter.com/i/broadcasts/1vOGwyBMkdrxB
[18] https://twitter.com/i/broadcasts/1BdxYwkZeYXGX
[8] https://hbr.org/2022/01/sensemaking-for-sales
[8] http://customerservicedaily.com
[8] http://www.destinationcrm.com/webevents/five9zendesk/19jan2022/soc
[8] https://www.forbes.com/sites/forbesbusinesscouncil/2022/01/20/why-2022-is-the-year-to-focus-on-customer-experience-again/
[7] https://www.mycustomer.com/customer-experience/engagement/how-the-worlds-best-cx-leaders-foster-internal-support-for-their-work
[7] https://martech.org/2022-predictions-customer-experience-digital-experience/
[7] https://www.forbes.com/sites/bernardmarr/2021/11/17/the-5-biggest-customer-experience-cx-trends-in-2022/
[6] https://www.cgsinc.com/blog/investment-customer-service-training-pays-big-dividends

Top URLs in Tweet in G3:
[39] https://www.cmswire.com/customer-experience/the-challenges-marketers-face-going-customer-centric/
[28] https://www.linkedin.com/slink?code=gHkngqS
[26] https://www.youtube.com/watch?v=LyFdiHac1B0

[21] https://blog.hcltechsw.com/commerce/the-wizards-behind-the-curtain-tony-woo-director-of-engineering-for-hcl-commerce/?utm_source=linkedin&utm_medium=organic&utm_campaign=ProductON_linkedin_commerce-Evergreen-blog-job-tiles-CA_JFM22_global_HCL-SW-Cx&utm_content=linkedin_static__commerce_engagement
[18] https://www.hcltechsw.com/devops/idc-research?utm_source=linkedin&utm_medium=organic&utm_campaign=ProductON_linkedin_Devops-portfolio-Evergreen-IDCreport-job-tiles-CA_OND21_global_HCL-SW-Cx&utm_content=linkedin_static__Devops-portfolio_engagement
[14] https://www.youtube.com/watch?v=GwFH8qviJ_o&t=7s

[12] https://www.linkedin.com/slink?code=eH-GnEyi
[11] https://medium.com/geekculture/how-to-learn-ai-7bb743f0bbdf?source=rss------artificial_intelligence-5
[8] https://www.bloomberg.com/tosv2.html?vid=&uuid=dc2b0373-7848-11ec-bf85-494f44765466&url=L25ld3MvYXJ0aWNsZXMvMjAyMi0wMS0xOC9ob3ctY2hpbmEtcy1lY29ub215LWdyZXctaW4tMjAyMS1kZXNwaXRlLWEtcHJvcGVydHktc2x1bXA=
[8] https://www.analyticsinsight.net/applications-of-robotics-and-automation-in-2022/

Top URLs in Tweet in G4:
[28] https://appinventiv.com/blog/ai-in-banking/
[17] https://www.forbes.com/sites/adrianswinscoe/2022/01/19/customers-know-how-to-solve-data-privacy-and-ai-trust-issues-brands-should-listen-to-them/
[15] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=270330
[14] https://www.mckinsey.com/business-functions/operations/our-insights/from-speech-to-insights-the-value-of-the-human-voice?cid=soc-web
[11] https://dzone.com/articles/how-businesses-are-using-augmented-reality-to-make
[10] https://www.youtube.com/watch?v=8AT17UWEL4o&feature=youtu.be

[7] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=270141
[6] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=270165
[6] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=270318
[6] https://twitter.com/i/broadcasts/1vOGwyBMkdrxB

Top URLs in Tweet in G5:
[17] -
[16] Customer
[12] https://connect.verint.com/b/customer-engagement/posts/why-the-contact-center-is-essential-to-the-customer-experience?utm_source=Verint+blog&utm_id=Verint+blog+-+Eric+Head+-+Why+the+Contact+Center+Is+Essential+to+the+Customer+Experience+-+January+18,+2022+-+external+link&utm_content=Verint+blog+-+Eric+Head+-+Why+the+Contact+Center+Is+Essential+to+the+Customer+Experience+-+January+18,+2022+-+external+link
[7] https://www.ventanaresearch.com/value_index/customer_experience/agent_management/market-report/2022?utm_campaign=Expertise
[4] https://connect.verint.com/b/customer-engagement/posts/did-you-hear-independent-research-firm-names-verint-workforce-engagement-a-leader-in-wfo-evaluation?utm_source=Verint+blog&utm_id=Verint+blog+-+Amy+Curry+-+Did+You+Hear%3F+Independent+Research+Firm+Names+Verint+Workforce+Engagement+a+Leader+in+WFO+Evaluation+-+January+19,+2022+-+external+link&utm_content=Verint+blog+-+Amy+Curry+-+Did+You+Hear%3F+Independent+Research+Firm+Names+Verint+Workforce+Engagement+a+Leader+in+WFO+Evaluation+-+January+19,+2022+-+external+link
[3] https://empathyinactionbook.com/
[3] https://www.dialpad.com/webinars/pulling-costs-out-of-the-contact-center/?source=webinars&utm_campaign=Expertise
[3] https://www.linkedin.com/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fvideo%2Fevent%2Furn%3Ali%3AugcPost%3A6889305248037519361%2F
[3] https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2FKorbundKollegen
[3] https://www.youtube.com/watch?v=1shSwPV2VTw&feature=youtu.be


Top URLs in Tweet in G6:
[6] https://medium.com/@kirk.borne/association-rule-mining-not-your-typical-ml-algorithm-97acda6b86c2
[5] https://technative.io/whatsapp-your-insurer-the-future-of-customer-service/
[5] https://technative.io/iot-in-customer-service-turning-concept-into-practical-reality/
[4] https://www.datasciencecentral.com/profiles/blogs/data-driven-marketing-strategy-spatial-analytics-for-micro
[4] https://cloud28plus.com/en/article/cx-trends---2021-and-beyond
[4] https://www.marketingprofs.com/articles/2021/45480/five-tips-for-choosing-the-perfect-martech-stack
[4] https://www.cmswire.com/customer-experience/customer-journey-moments-that-matter-3-key-investment-areas/
[3] https://www.datasciencecentral.com/profiles/blogs/modern-marketing-analytics-and-the-modern-data-scientist
[3] https://www.cxobsession.com/2022/01/19/cx-metrics-are-being-abused-and-misused/?utm_campaign=you-may-be-doing-things-right-but-are-you-doing-the-right-things&utm_medium=social_link&utm_source=missinglettr-twitter
[3] https://www.bcg.com/publications/2020/customer-journey-programs-hard-get-right

Top URLs in Tweet in G7:
[10] https://www.constellationr.com/research/inside-power-relevance-and-ambient-experiences
[8] https://blog.purestorage.com/perspectives/net-promoter-score-is-as-much-about-you-as-it-is-about-us/
[3] https://www.constellationr.com/research/monetizing-metaverse-economy
[3] https://www.businesswire.com/news/home/20220120005765/en/Medallia-to-Acquire-Thunderhead-Leader-in-Every-Channel-Journey-Orchestration
[2] https://www.cxtoday.com/contact-centre/the-future-of-playvox/
[1] https://www.dashnetwork.com/news/customer-facing-workers-in-uk-are-burned-out/
[1] https://www.dashnetwork.com/news/beyond-tech-training-employees-to-deliver-better-cx/
[1] https://www.dashnetwork.com/news/medallia-announces-acquisition-of-uk-journey-orchestration-firm-thunderhead/
[1] https://www.dashnetwork.com/news/improving-insurance-cx-via-engagement-and-technology/
[1] https://www.dashnetwork.com/news/tealium-report-customer-data-platforms-now-indispensable-to-business/

Top URLs in Tweet in G8:
[28] https://s2.radio.co/s532f0345f/listen
[3] http://www.fiverr.com/238782090?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=RqoY9x
[3] http://www.fiverr.com/238777334?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=B6xGl5
[3] http://www.fiverr.com/238776212?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=rGlwLD
[3] http://www.fiverr.com/238780127?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=2rodmQ
[3] http://www.fiverr.com/238782090?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=Gm3gk2
[3] https://block.fiverr.com/?url=aHR0cDovL3d3dy5maXZlcnIuY29tL3NoYXJlL1B4NWJlQT8=&uuid=3be6b311-794f-11ec-a376-467365546543&vid=
[3] http://www.fiverr.com/238779235?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=xA6Bwq
[3] http://www.fiverr.com/238778226?utm_campaign=gigs_show&utm_medium=shared&utm_source=twitter&utm_term=L7Q57o
[2] https://catalyst.concentrix.com/

Top URLs in Tweet in G9:
[6] https://linktr.ee/growthhackersagency
[3] Thought
[3] -
[2] https://www.finextra.com/blogposting/21610/banking-must-adapt-to-experience-economy-that-drives-crypto-madness
[2] https://www.strategies.fr/actualites/marques/LQ106275C/le-passage-en-caisse-se-dematerialise.html
[2] https://www.challenges.fr/finance-et-marche/les-fintech-frolent-la-surchauffe_797350
[2] https://hbr.org/2021/11/the-essential-components-of-digital-transformation?utm_content=buffer8c7e0&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
[2] https://usabilitygeek.com/when-ux-meets-cx-the-untold-story-of-the-website-design-journey/?utm_source=twitter&utm_medium=post&utm_campaign=usabilitygeek
[2] https://www.thedrum.com/opinion/2022/01/07/cmos-are-betting-you-ll-talk-more-chatbots-2022
[2] Leadership

Top URLs in Tweet in G10:
[4] https://www.cxnetwork.com/events-cxn-employee-experience/?utm_source=Twitter&utm_medium=Social&utm_campaign=44675.001
[4] -
[4] Twitter
[4] organic&utm_term=&utm_content=&disc=&extTreatId=7555572
[3] https://www.cxnetwork.com/events-predictive-cx?registerModal=true
[3] https://www.brighttalk.com/webcast/18674/523251
[2] https://www.talkdesk.com/resources/reports/cloud-customer-experience-solutions/?utm_source=twitter&utm_medium=Organic-Social&utm_campaign=RE-2021-CCW-Cloud-Customer-Experience-Solutions
[2] https://www.talkdesk.com/customers/assa-abloy-global-solutions-hospitality/
[2] https://www.talkdesk.com/resources/guides/security-checklist-hybrid-contact-center/?utm_source=twitter&utm_medium=Organic-Social&utm_campaign=GU-Managing-Security-Contact-Center-Checklist
[2] to

Top Domains
Top Domains in Tweet in Entire Graph:
[239] twitter.com
[229] forbes.com
[220] dy.si
[173] linkedin.com
[109] okt.to
[102] youtube.com
[94] medium.com
[89] cmswire.com
[63] co.uk
[57] nodexlgraphgallery.org

Top Domains in Tweet in G1:
[50] noobpreneur.com
[28] linkedin.com
[25] twitter.com
[20] pivotpointsolutions.net
[19] dy.si
[15] forbes.com
[13] co.uk
[13] okt.to
[12] flexfig.com
[10] mycustomer.com

Top Domains in Tweet in G2:
[117] forbes.com
[70] twitter.com
[64] dy.si
[35] mycustomer.com
[28] linkedin.com
[21] hbr.org
[17] hyken.com
[14] youtube.com
[13] oracle.com
[12] destinationcrm.com

Top Domains in Tweet in G3:
[77] medium.com
[68] linkedin.com
[52] twitter.com
[49] cmswire.com
[47] youtube.com
[46] coruzant.com
[44] forbes.com
[39] bloomberg.com
[39] hcltechsw.com
[39] socxo.net

Top Domains in Tweet in G4:
[45] nodexlgraphgallery.org
[31] twitter.com
[28] appinventiv.com
[28] forbes.com
[17] mckinsey.com
[14] youtube.com
[12] dzone.com
[11] linkedin.com
[7] bloomberg.com
[6] venturebeat.com

Top Domains in Tweet in G5:
[49] okt.to
[30] infl.tv
[19] verint.com
[12] ventanaresearch.com
[7] contactcenterpipeline.com
[5] genesys.com
[5] youtu.be
[4] cmswire.com
[4] forbes.com
[4] martechseries.com

Top Domains in Tweet in G6:
[22] dy.si
[11] technative.io
[10] cmswire.com
[9] datasciencecentral.com
[7] medium.com
[6] cloud28plus.com
[5] cxobsession.com
[4] bcg.com
[4] marketingprofs.com
[3] martechseries.com

Top Domains in Tweet in G7:
[14] cxtoday.com
[14] constellationr.com
[8] dashnetwork.com
[8] purestorage.com
[6] twitter.com
[3] businesswire.com
[2] aixoutlook.com
[2] hbr.org
[1] hubspot.com
[1] iadvize.com

Top Domains in Tweet in G8:
[50] fiverr.com
[28] radio.co
[23] voicestorm.com
[6] concentrix.com
[5] forbes.com
[3] nelson-hall.com
[3] freshworks.com
[2] edify.cx
[2] apple.com
[2] linkedin.com

Top Domains in Tweet in G9:
[6] linktr.ee
[3] growth-hackers.net
[3] hbr.org
[3] usabilitygeek.com
[3] thedrum.com
[3] mit.edu
[2] finextra.com
[2] strategies.fr
[2] challenges.fr
[2] forbes.com

Top Domains in Tweet in G10:
[68] dy.si
[9] talkdesk.com
[9] cxnetwork.com
[7] 8x8.com
[3] metrigy.com
[3] brighttalk.com
[2] cyara.com
[1] thefintechtimes.com
[1] accesswire.com
[1] com.au

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5370] cx
[1321] ai
[1223] datascientist
[1203] finserv
[1142] ehealth
[1134] women
[1132] fashiontech
[1124] digital
[1106] data
[1085] insurtech



Top Hashtags in Tweet in G1:
[764] cx
[167] customerexperience
[50] salestips
[50] quickbookspartner
[40] customerservice
[39] contactcenter
[30] ux
[29] customersuccess
[29] ccaas
[26] digitaltransformation

Top Hashtags in Tweet in G2:
[773] cx
[214] custserv
[175] customerexperience
[117] customerservice
[91] ex
[84] ai
[84] designthinking
[81] rox
[71] jtbd
[56] infinitejourneys

Top Hashtags in Tweet in G3:
[1503] cx
[970] datascientist
[941] finserv
[931] ehealth
[930] women
[910] fashiontech
[847] insurtech
[840] data
[839] digital
[813] ces2023

Top Hashtags in Tweet in G4:
[442] cx
[222] datascientist
[209] finserv
[197] fashiontech
[196] ai
[190] insurtech
[185] ehealth
[178] women
[174] data
[161] digital

Top Hashtags in Tweet in G5:
[224] cx
[54] ai
[52] contactcenter
[37] digital
[36] customerexperience
[22] automation
[20] wfo
[18] customerengagement
[18] customerjourneys
[17] forresterwave

Top Hashtags in Tweet in G6:
[136] cx
[77] ai
[34] customerexperience
[31] supplychain
[24] marketing
[22] analytics
[19] bigdata
[18] martech
[17] digitaltransformation
[16] tech

Top Hashtags in Tweet in G7:
[92] cx
[36] ai
[28] customerexperience
[21] ecommerce
[20] retail
[15] contactcenter
[15] contactcentre
[15] netpromoterscore
[15] nps
[13] artificialintelligence

Top Hashtags in Tweet in G8:
[200] cx
[51] ex
[39] digitaltransformation
[36] hr
[31] contactcenter
[31] customerexperience
[23] training
[23] cdwsocial
[22] callcenter
[21] brandpromise

Top Hashtags in Tweet in G9:
[62] cx
[33] fintech
[26] innovation
[23] ux
[23] banking
[15] technology
[15] disruption
[12] strategy
[11] chatbots
[11] customerexperience

Top Hashtags in Tweet in G10:
[114] cx
[45] xcaas
[38] ex
[33] ucaas
[33] cpaas
[31] ccaas
[26] businesscommunications
[25] communications
[25] contactcenter
[16] security

Top Words
Top Words in Tweet in Entire Graph:
[5371] #cx
[1357] customer
[1321] #ai
[1223] #datascientist
[1203] #finserv
[1142] #ehealth
[1134] #women
[1132] #fashiontech
[1125] #digital
[1113] #data

Top Words in Tweet in G1:
[764] #cx
[290] customer
[213] experience
[167] #customerexperience
[165] customers
[152] more
[88] cx
[74] better
[69] world
[68] 2022

Top Words in Tweet in G2:
[774] #cx
[357] customer
[214] #custserv
[175] #customerexperience
[162] experience
[124] service
[115] #customerservice
[106] cx
[103] 2022
[92] customers

Top Words in Tweet in G3:
[1503] #cx
[970] #datascientist
[941] #finserv
[931] #ehealth
[930] #women
[910] #fashiontech
[847] #insurtech
[844] #data
[839] #digital
[813] #ces2023

Top Words in Tweet in G4:
[442] #cx
[222] #datascientist
[215] chidambara09
[209] #finserv
[197] #fashiontech
[196] #ai
[190] #insurtech
[185] #ehealth
[178] #women
[177] #data

Top Words in Tweet in G5:
[224] #cx
[82] gt
[75] verint
[67] customer
[54] #ai
[52] #contactcenter
[48] learn
[45] more
[39] service
[37] ai

Top Words in Tweet in G6:
[136] #cx
[77] #ai
[67] customer
[41] ronald_vanloon
[41] service
[34] kirkdborne
[34] #customerexperience
[34] oracle
[32] year
[32] report

Top Words in Tweet in G7:
[92] #cx
[38] customer
[36] #ai
[28] #customerexperience
[21] #ecommerce
[20] #retail
[18] medallia
[16] posted
[15] #contactcenter
[15] #contactcentre

Top Words in Tweet in G8:
[200] #cx
[100] english
[57] distinction
[51] #ex
[50] translate
[40] customer
[39] #digitaltransformation
[37] check
[36] #hr
[36] gig

Top Words in Tweet in G9:
[62] #cx
[33] #fintech
[26] #innovation
[25] customer
[23] #ux
[23] #banking
[17] chatbots
[16] experience
[15] #technology
[15] #disruption

Top Words in Tweet in G10:
[114] #cx
[80] 8x8
[45] #xcaas
[44] learn
[38] #ex
[38] 2022
[37] top
[33] #ucaas
[33] #cpaas
[31] #ccaas

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[1126] #women,#ehealth
[1121] #cx,#women
[1092] #finserv,#fashiontech
[1018] #fashiontech,#insurtech
[1001] #digital,#cx
[971] #datascientist,#digital
[955] #ces2023,#finserv
[870] #ehealth,#data
[867] #data,#ces2023
[571] chidambara09,#datascientist

Top Word Pairs in Tweet in G1:
[154] customer,experience
[55] better,customer
[52] boost,#cx
[51] #cx,#customerexperience
[51] #cx,today's
[50] 86,online
[50] online,customers
[50] customers,pay
[50] pay,more
[50] more,better

Top Word Pairs in Tweet in G2:
[133] #cx,#custserv
[95] customer,experience
[82] customer,service
[72] #ex,#rox
[55] #customerexperience,#cx
[51] #custserv,#ex
[35] #defi,#daos
[32] #daos,#nfts
[32] #retail,#cx
[29] #cx,#nrf2022

Top Word Pairs in Tweet in G3:
[928] #women,#ehealth
[927] #cx,#women
[902] #finserv,#fashiontech
[840] #fashiontech,#insurtech
[819] #digital,#cx
[802] #datascientist,#digital
[788] #ces2023,#finserv
[724] #ehealth,#data
[722] #data,#ces2023
[437] chidambara09,#datascientist

Top Word Pairs in Tweet in G4:
[172] #women,#ehealth
[168] #cx,#women
[165] #finserv,#fashiontech
[153] #fashiontech,#insurtech
[150] #digital,#cx
[149] #datascientist,#digital
[145] #ces2023,#finserv
[126] #ehealth,#data
[126] #data,#ces2023
[120] #insurtech,#big

Top Word Pairs in Tweet in G5:
[40] gt,gt
[29] self,service
[22] #cx,#contactcenter
[20] gt,#cx
[17] verint,leaders
[17] leaders,#forresterwave
[17] #forresterwave,#wfo
[17] #wfo,evaluation
[17] evaluation,#workforceengagement
[16] #cx,#automation

Top Word Pairs in Tweet in G6:
[28] customer,service
[20] #ai,technologies
[20] technologies,potential
[20] potential,add
[20] add,trillion
[20] trillion,additional
[20] additional,value
[20] value,each
[20] each,year
[20] year,banks

Top Word Pairs in Tweet in G7:
[12] #cxnews,#cx
[12] #customerexperience,#cx
[11] care,company
[11] company,#netpromoterscore
[11] #netpromoterscore,summary
[11] summary,#nps
[11] #nps,three
[11] three,reasons
[10] #cx,#contactcentre
[10] inside,power

Top Word Pairs in Tweet in G8:
[50] translate,english
[50] english,#ex
[50] #ex,#cx
[33] check,gig
[33] gig,fiverr
[33] fiverr,translate
[32] #cx,#digitaltransformation
[28] scott,mckain
[28] playing,distinction
[28] distinction,radio

Top Word Pairs in Tweet in G9:
[13] #innovation,#fintech
[13] #ux,#cx
[10] #fintech,#banking
[8] #wallets,#ux
[7] #banking,#fintech
[6] #cx,#customerexperience
[6] customer,experience
[6] #banking,#digitalbanking
[6] #fintech,#banques
[5] #payments,#loans

Top Word Pairs in Tweet in G10:
[28] #cpaas,#cx
[25] #ex,#cx
[23] learn,more
[21] #ucaas,#ccaas
[19] #ccaas,#xcaas
[17] #xcaas,#ex
[15] know,investing
[15] investing,#agile
[15] #agile,workplace
[15] workplace,advancements

Top Replied-To
Top Replied-To in Entire Graph:
@consistencylabs
@five9
@tanujdiwan
@hyken
@medallia
@consultingchris
@lumenvox
@ujetcx
@anthonyrochand
@lionbridge

Top Replied-To in G2:
@tanujdiwan
@five9
@hyken
@consultingchris
@ujetcx
@blakemichellem
@danielnewmanuv
@mentalmarketer
@scottdraeger
@kevinoinsc

Top Replied-To in G3:
@anthonyrochand
@channelsmart
@eli_krumova
@chidambara09
@hclbigfix

Top Replied-To in G4:
@betamoroney
@sallyeaves
@labordeolivier
@softclouds
@sh_hameed
@stratorob

Top Replied-To in G5:
@lumenvox
@servicenow
@nuanceinc
@genesys

Top Replied-To in G6:
@gartner
@jimmarous

Top Replied-To in G7:
@medallia
@tealium
@frontiercorp
@foundr
@proudoflebanon
@jnmet

Top Replied-To in G8:
@jaltma
@mercer

Top Replied-To in G10:
@metrigy
@westmedgroup
@appexchange
@exitmultiple
@infogovdotnet
@beth_schultz
@8x8

Top Mentioned
Top Mentioned in Entire Graph:
@chidambara09
@miriamasensi
@enilev
@betamoroney
@kred
@eli_krumova
@evasmartai
@ingliguori
@mentalmarketer
@salimkhananmol

Top Mentioned in G1:
@docstratforum
@pereion
@hvacwarranty
@michaelstanat
@tomoales
@getjenny
@cxobsession
@cloudatalytics

Top Mentioned in G2:
@mentalmarketer
@five9
@hyken
@evankirstel
@stephaniethum
@zendesk
@forbes
@oraclecx
@oraclemarketing
@marshacollier

Top Mentioned in G3:
@chidambara09
@miriamasensi
@enilev
@betamoroney
@kred
@evasmartai
@eli_krumova
@ingliguori
@salimkhananmol
@catherineadenle

Top Mentioned in G4:
@chidambara09
@curieuxexplorer
@sallyeaves
@jblefevre60
@bimedotcom
@haroldsinnott
@nicochan33
@asokan_telecom
@unfoldlabs
@pascal_bornet

Top Mentioned in G5:
@verint
@niceltd
@genesys
@kdawsonvr
@verintamy
@erichead
@ventanaresearch
@dialpadhq
@cfleischaker
@chidambara09

Top Mentioned in G6:
@kirkdborne
@oracle
@ronald_vanloon
@technative
@mckinsey
@emisut
@wolkensoftware
@oraclecloudscm
@cloud28plus
@forrester

Top Mentioned in G7:
@medallia
@rwang0
@thunderheadone
@constellationr
@lisagollermktg
@cxtodaynews
@andrewolaleye
@hammer_cx
@netsapiens
@dixaapp

Top Mentioned in G8:
@ahmedbilal1985
@biztechmagazine
@microsoft
@nhinsight
@helpyapp
@ivank_nh
@concentrix
@csscorp
@tech_mahindra
@birendrasen

Top Mentioned in G9:
@davidjmaireles
@topgrowthagency
@smartbotsai
@stephaniethum
@thedrum
@mitsmr
@_asksid
@servion
@finextra
@capgemini

Top Mentioned in G10:
@8x8
@talkdesk
@metrigy
@fuze
@ccw_digital
@rgareiss
@anaheimducks
@hondacenter
@glancenetworks
@amazon

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@sectest9
@cybersec_feeds
@chidambara09
@gambiste1
@piyuanker12
@xaelbot
@codedailybot
@british_airways
@javascriptd

Top Tweeters in G1:
@cas_2050001283
@intensive911
@tomoales
@dogetalist
@tammy
@mercymkushi
@victorvquijano
@cepymenews
@andy_mcf
@mariaduron

Top Tweeters in G2:
@gambiste1
@evankirstel
@rockchristopher
@micheleangelo13
@marshacollier
@laveilletechno
@tweetinggoddess
@forbes
@data_nerd
@juliebhunt

Top Tweeters in G3:
@sectest9
@chidambara09
@piyuanker12
@xaelbot
@codedailybot
@javascriptd
@cybersecurityn8
@aaroncuddeback
@ipythonistabot
@artificialbra1n

Top Tweeters in G4:
@cybersec_feeds
@bitcoinagile
@fintechna
@calcaware
@lelkan
@gezgintrk
@lesechos
@nicochan33
@o_g_log
@ricardo_ik_ahau

Top Tweeters in G5:
@vodafoneuk
@jeffsheehan
@donnyospeaks
@yixuantu1
@unahub
@sprinklr
@mastercard
@trab_bot
@martechseries
@drnatalie

Top Tweeters in G6:
@ndtv
@ssxman2
@gonzalobarria
@gonzo_30531
@btptechsearch
@enriquen
@metropulseusa
@starbucks
@digitaltrends
@iottogether

Top Tweeters in G7:
@walmart
@bizcommunityit
@rwang0
@satyajit1910
@wholefoods
@foodmfguk
@holgermu
@superteamml
@cvspharmacy
@walgreens

Top Tweeters in G8:
@timesofindia
@humanre41270855
@smoothsale
@tomy2875
@ucloudify
@gdprai
@pret
@gdpr25thmay18
@digitaltransf11
@genemarks

Top Tweeters in G9:
@jeandoobs
@marketwatch
@greentechdon
@meghanmbiro
@thedrum
@mench90
@dinisguarda
@kanezadiane
@jiro_soil
@rachelloumiller

Top Tweeters in G10:
@releaseteam
@telehealthbot
@billybadbirrd
@anaheimducks
@amazon
@ringcentral
@salestechstar
@fuze
@appexchange
@talkdesk