The graph represents a network of 1,348 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 22 May 2022 at 02:53 UTC.
The requested start date was Sunday, 22 May 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 29-minute period from Sunday, 08 May 2022 at 00:13 UTC to Saturday, 21 May 2022 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1348
Unique Edges : 1492
Edges With Duplicates : 4315
Total Edges : 5807
Number of Edge Types : 5
Replies to : 1433
Mentions : 1469
Retweet : 908
MentionsInRetweet : 1332
Tweet : 665
Self-Loops : 689
Reciprocated Vertex Pair Ratio : 0.191103789126853
Reciprocated Edge Ratio : 0.32088520055325
Connected Components : 85
Single-Vertex Connected Components : 39
Maximum Vertices in a Connected Component : 605
Maximum Edges in a Connected Component : 4229
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.406563
Graph Density : 0.00119454376028497
Modularity : 0.291474
NodeXL Version : 1.0.1.449
Data Import : The graph represents a network of 1,348 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 22 May 2022 at 02:53 UTC.
The requested start date was Sunday, 22 May 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 29-minute period from Sunday, 08 May 2022 at 00:13 UTC to Saturday, 21 May 2022 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[774] #cx,#custserv [586] #custserv,#ex [557] #ex,#rox [392] #rox,#experienceeconomy [278] #defi,#daos [273] #infinitejourneys,#designthinking [269] #daos,#nfts [254] #customerexperience,#retail [254] #retail,#custserv [213] top,rating Top Word Pairs in Tweet in G1:
[165] full,name [92] order,number [85] name,email [80] billing,address [79] email,address [78] chat,soon [76] sorry,hear [71] please,dm [66] understand,concern [66] happy,help Top Word Pairs in Tweet in G2:
[698] #cx,#custserv [584] #custserv,#ex [555] #ex,#rox [392] #rox,#experienceeconomy [278] #defi,#daos [273] #infinitejourneys,#designthinking [269] #daos,#nfts [202] #experienceeconomy,#futureofwork [182] #futureback,#infinitejourneys [179] #futureofwork,#futureback Top Word Pairs in Tweet in G3:
[59] #custserv,chat [27] 13th,year [27] year,#custserv [26] fastest,hour [26] hour,twitter [26] twitter,13th [26] pm,pt [25] marshacollier,gregortbach [23] customer,service [22] consumers,pros Top Word Pairs in Tweet in G4:
[19] grazytgrazynatt,influencerprom1 [19] #promoedutech,#influencerpromotion [18] #yourpromoedutecheacademy,#influencerpromotion [17] #socialpromoedutech,#yourpromoedutecheacademy [17] #influencerpromotion,#topcasestudy [17] #yourplatformwiththeheart,#promoedutech [16] #yourmustread,#influencerpromotion [15] #influencerpromotion,#ai [15] #ai,#iot [15] #iot,#tech Top Word Pairs in Tweet in G5:
[254] #customerexperience,#retail [254] #retail,#custserv [213] top,rating [212] rating,#customerexperience [80] feedback,#customerexperience [23] #customerexperience,#burger [23] #burger,#custserv [13] congrats,lowes [10] qld,top [6] vic,top Top Word Pairs in Tweet in G6:
[17] #cx,#custserv [13] daily,conversation [13] conversation,report [13] report,ready [13] ready,#custserv [9] #custserv,#custexp [7] #cxrevolution,#custserv [6] premises,solutions [6] solutions,place [6] place,organizations Top Word Pairs in Tweet in G7:
[15] #custserv,#customerservice [14] #cctr,#contactcenter [11] #contactcenter,#custserv [10] #crm,#cctr [10] #customerservice,#cx [4] 96,customers [4] customers,excellent [4] excellent,custserv [4] custserv,builds [4] builds,trust Top Word Pairs in Tweet in G8:
[43] #cx,#custserv [29] #custserv,#custexp [16] customer,service [14] customer,experience [12] mycustomer,#cx [9] callcentrehelp,#cx [8] genesys,#cx [8] digi_desk,customer [8] callcentrehelp,#cctr [8] #cctr,#custserv Top Word Pairs in Tweet in G9:
[8] #cctr,#custserv [8] #custserv,#cx [7] #cx,#contactcenter [6] #contactcenter,#customerservice [6] #customerservice,#customersuccess [6] #customersuccess,#customerexperience [6] #customerexperience,#callcenter [2] normal,navigating [2] navigating,change [2] change,disruption Top Word Pairs in Tweet in G10:
[4] service,integral [4] integral,part [4] part,entire [4] entire,#cx [4] #cx,initial [4] initial,inquiry [4] inquiry,product [4] product,purchase [4] purchase,usage [4] usage,support Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
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Top Replied-To in G7:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
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Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: