custserv, Twitter, 5/22/2022 3:59:04 AM, 276796


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custserv_2022-05-21_19-47-20.xlsx
custserv_2022-05-21_19-47-20.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 22, 2022
Short Description:
custserv via NodeXL https://bit.ly/3lxGivN
@hm_custserv
@mentalmarketer
@gregortbach
@grazytgrazynatt
@billquiseng
@marshacollier
@paycompliment
@karengfenn
@marksandspencer
@hyken

Top hashtags:
#custserv
#cx
#ex
#rox
#experienceeconomy
#infinitejourneys

Description:
Description
The graph represents a network of 1,348 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 22 May 2022 at 02:53 UTC.

The requested start date was Sunday, 22 May 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 29-minute period from Sunday, 08 May 2022 at 00:13 UTC to Saturday, 21 May 2022 at 07:42 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1348
Unique Edges : 1492
Edges With Duplicates : 4315
Total Edges : 5807
Number of Edge Types : 5
Replies to : 1433
Mentions : 1469
Retweet : 908
MentionsInRetweet : 1332
Tweet : 665
Self-Loops : 689
Reciprocated Vertex Pair Ratio : 0.191103789126853
Reciprocated Edge Ratio : 0.32088520055325
Connected Components : 85
Single-Vertex Connected Components : 39
Maximum Vertices in a Connected Component : 605
Maximum Edges in a Connected Component : 4229
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.406563
Graph Density : 0.00119454376028497
Modularity : 0.291474
NodeXL Version : 1.0.1.449
Data Import : The graph represents a network of 1,348 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 22 May 2022 at 02:53 UTC.

The requested start date was Sunday, 22 May 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 29-minute period from Sunday, 08 May 2022 at 00:13 UTC to Saturday, 21 May 2022 at 07:42 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[297] https://www.paycompliment.com/
[61] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[16] http://customerservicedaily.com
[11] https://tinyurl.com/2e2r5tua
[10] https://tinyurl.com/y76nw4yy
[10] https://www.linkedin.com/posts/lukesoon_demystifying-the-metaverse-what-business-activity-6930049985975640064-zZlo?utm_source=linkedin_share&utm_medium=ios_app
[8] https://www.computerworld.com/article/3660556/the-future-of-work-apples-heroes-to-zeroes-story.html
[8] https://www.scienceofcx.com/justin-varuzzo-marketing-and-service/
[7] https://www.linkedin.com/posts/mit-sloan-school-of-management_design-thinking-explained-mit-sloan-activity-6933113546725625856-Copu?utm_source=linkedin_share&utm_medium=ios_app
[7] https://www.forbes.com/sites/joemckendrick/2022/05/14/paradox-artificial-intelligence-helps-solve-but-suffers-from-skills-shortages/?sh=bd3b23850034

Top URLs in Tweet in G1:
[61] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[5] http://bit.ly/2t18SJI
[3] https://cl.hm.com/contacto
[2] https://www2.hm.com/es_mx/sustainability-at-hm.html
[2] http://www.hm.com/
[1] https://modemitverantwortung.hm.com/
[1] https://www2.hm.com/de_de/productpage.1081685001.html?=
[1] https://www.hm.com/entrance.ahtml?orguri=%2Fcontact
[1] https://hmgroup.com/about-us/
[1] https://www2.hm.com/en_in/productpage.0871889022.html

Top URLs in Tweet in G2:
[15] http://customerservicedaily.com
[11] https://tinyurl.com/2e2r5tua
[10] https://tinyurl.com/y76nw4yy
[8] https://www.linkedin.com/posts/lukesoon_demystifying-the-metaverse-what-business-activity-6930049985975640064-zZlo?utm_source=linkedin_share&utm_medium=ios_app
[7] https://news.google.com/articles/CBMiswFodHRwczovL2Vjb25vbWljdGltZXMuaW5kaWF0aW1lcy5jb20vdGVjaC9pbmZvcm1hdGlvbi10ZWNoL2RpZ2l0YWwtdG8tb3Blbi11cC1vcHBvcnR1bml0aWVzLWZvci1lbmhhbmNlZC1jdXN0b21lci1leHBlcmllbmNlLW9mZmVyaW5ncy10aHJvdWdoLWJwbS1uYXNzY29tL2FydGljbGVzaG93LzkxMzkyNjI5LmNtc9IBrgFodHRwczovL20uZWNvbm9taWN0aW1lcy5jb20vdGVjaC9pbmZvcm1hdGlvbi10ZWNoL2RpZ2l0YWwtdG8tb3Blbi11cC1vcHBvcnR1bml0aWVzLWZvci1lbmhhbmNlZC1jdXN0b21lci1leHBlcmllbmNlLW9mZmVyaW5ncy10aHJvdWdoLWJwbS1uYXNzY29tL2FtcF9hcnRpY2xlc2hvdy85MTM5MjYyOS5jbXM?hl=en-SG&gl=SG&ceid=SG%3Aen
[7] https://www.forbes.com/sites/joemckendrick/2022/05/14/paradox-artificial-intelligence-helps-solve-but-suffers-from-skills-shortages/?sh=bd3b23850034
[7] https://www.linkedin.com/posts/mit-sloan-school-of-management_design-thinking-explained-mit-sloan-activity-6933113546725625856-Copu?utm_source=linkedin_share&utm_medium=ios_app
[7] https://www.weforum.org/reports/shaping-the-future-of-small-and-medium-sized-cities-a-framework-for-digital-transformation/
[7] https://www.computerworld.com/article/3660556/the-future-of-work-apples-heroes-to-zeroes-story.html
[6] https://news.google.com/articles/CBMiXWh0dHBzOi8vd3d3LmZhc3RjYXN1YWwuY29tL3Jlc291cmNlcy9ib29zdGluZy1wcm9maXRhYmlsaXR5LWJ5LWltcHJvdmluZy1jdXN0b21lci1leHBlcmllbmNlL9IBAA?hl=en-SG&gl=SG&ceid=SG%3Aen

Top URLs in Tweet in G3:
[2] https://twitter.com/ImMarkBernhardt/status/1526729285712551938
[2] https://www.successcenter.com/nortrhridge/brands/marsha-collier
[1] https://www.dailydot.com/irl/home-depot-pine-straw-return-tiktok/
[1] https://hbr.org/2022/05/are-you-tracking-the-customer-service-metrics-that-really-count
[1] https://twitter.com/DreaVilleneuve/status/1526739561413545985
[1] https://twitter.com/MarkC_Avgi/status/1526740181210042368
[1] https://twitter.com/gregortbach/status/1524193452480778240
[1] https://twitter.com/all4servicepod/status/1524201899863515137
[1] https://twitter.com/marshacollier/status/1524063480470462466
[1] https://twitter.com/All4ServicePod/status/1524207496461750272

Top URLs in Tweet in G4:
[2] https://www.linkedin.com/posts/lukesoon_demystifying-the-metaverse-what-business-activity-6930049985975640064-zZlo?utm_source=linkedin_share&utm_medium=ios_app
[2] https://news.google.com/articles/CAIiEN_mIDPzyTqD8ASz6J11mk8qGQgEKhAIACoHCAowzpuGCzCQ9YMDMLT9twY?uo=CAUiY2h0dHBzOi8vd3d3LmludmVzdG9ycy5jb20vbmV3cy90ZWNobm9sb2d5L21ldGF2ZXJzZS1zdG9ja3Mtcm9ibG94LXVuaXR5LXNvZnR3YXJlLXJlcG9ydC1xMS1yZXN1bHRzL9IBAA&hl=en-SG&gl=SG&ceid=SG%3Aen
[1] https://twitter.com/EmmanuelMacron/status/1454779926813491200?s=20
[1] https://twitter.com/wanderingstarz1/status/1413095551650967553?s=20
[1] https://twitter.com/wanderingstarz1/status/1383000486408822785?s=20

Top URLs in Tweet in G5:
[297] https://www.paycompliment.com/

Top URLs in Tweet in G6:
[7] https://cx-revolution.com/?utm_medium=swat&utm_source=social&utm_campaign=attswat
[4] https://marjijsherman.com/2022/01/29/emergency-stressrelief-guide-socialmedia-pros/
[4] https://www.scienceofcx.com/justin-varuzzo-marketing-and-service/
[2] https://www.furniturenews.net/resources/articles/2022/05/316659781-managing-consumer-complaints-around-furniture-lifespan#.YoIOkZmxzgQ.twitter
[2] https://borneobulletin.com.bn/airasia-to-provide-feedback-on-complaints/
[2] https://itscue.com/solutions/
[2] https://iconohash.com:443/
[1] https://www.callcentrehelper.com/the-importance-of-customer-loyalty-29662.htm
[1] https://cogitocorp.com/blog/building-customer-loyalty-through-happy-call-center-agents/?utm_source=twitter&utm_medium=social&utm_campaign=buildingcxloyalty&utm_id=https://cogitocorp.com/blog/building-customer-loyalty-through-happy-call-center-agents/%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3Dbuildingcxloyalty
[1] https://www.careerarc.com/job-listing/bob-evans-restaurants-jobs-host-cashier-43288112?campaign_id=6710&src=102&tx=419DcjSpJudvZQ&utm_campaign=TW102&utm_medium=TW&utm_source=JC

Top URLs in Tweet in G7:
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/Oracle-Brings-Its-Unity-Customer-Data-Platform-(CDP)-into-Oracle-Service-152895.aspx#.Yn1mZCt8LfY.twitter
[1] http://www.smartcustomerservice.com/Articles/News-Briefs/TheLoops-Launches-on-Zendesk-Marketplace-152979.aspx#.YoUyHlNoxSw.twitter
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=152860#.YnqxuLj13Ag.twitter
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=152848#.Ynqx_Jb3CWE.twitter
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=152846#.YnqzAhElbl8.twitter
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=152857#.Ynq0WTxs7bE.twitter
[1] http://www.smartcustomerservice.com/Articles/News-Briefs/Sprinklr-Partners-with-Twilio-152918.aspx#.Yn1d3yVv4-0.twitter
[1] http://www.smartcustomerservice.com/Articles/News-Briefs/Coveo-Adds-Customer-Service-Features-152917.aspx#.Yn1i9c_JIZQ.twitter
[1] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=152913#.Yn1jcC24Zk0.twitter
[1] http://www.smartcustomerservice.com/Articles/News-Briefs/Bright-Pattern-Launches-Remote-Assist-152892.aspx#.Yn1nZ5PdPeQ.twitter

Top URLs in Tweet in G8:
[7] https://www.callcentrehelper.com/customer-service-greeting-messages-201585.htm
[4] https://www.mycustomer.com/marketing/technology/study-highlights-that-proactive-customer-service-can-cause-more-harm-than-good
[4] https://www.callcentrehelper.com/customer-experience-2021-survey-results-204798.htm
[4] https://www.callcentrehelper.com/build-successful-and-sustainable-conversational-experience-209281.htm
[3] https://www.mycustomer.com/content/mycd-up-with-cx-leaders-episode-3-manuela-pifani-senior-director-of-cx-asda
[3] https://www.mycustomer.com/marketing/data/why-measuring-cx-roi-is-being-undermined-by-meaningless-means
[3] https://www.callcentrehelper.com/sorry-tips-for-effective-apology-208888.htm
[3] https://www.callcentrehelper.com/what-is-the-right-figure-for-contact-centre-occupancy-206495.htm
[3] https://www.callcentrehelper.com/learned-everyone-in-your-team-is-an-individual-205977.htm
[2] https://customerthink.com/5-things-pro-wrestling-teach-us-about-customer-service/

Top URLs in Tweet in G9:
[2] https://blog.contactcenterpipeline.com/2022/04/the-new-normal-navigating-change-disruption/
[1] https://www.contactcenterpipeline.com/Article/building-a-human-experience-in-the-contact-center
[1] https://www.contactcenterpipeline.com/Article/coaching-security-and-compliance
[1] https://www.contactcenterpipeline.com/Article/managing-the-human-element
[1] https://www.contactcenterpipeline.com/Article/maintaining-compliance-with-mfa
[1] https://www.contactcenterpipeline.com/Article/protecting-your-most-sensitive-data
[1] https://www.contactcenterpipeline.com/Article/sorry-no-magic-cure-all-to-turnover

Top URLs in Tweet in G10:
[2] https://blogs.oracle.com/cx/post/digital-first-customer-service-offering-unique-service-experiences?source=:so:tw:or:awr:ocx:::&SC=:so:tw:or:awr:ocx:::&pcode=
[2] https://blogs.oracle.com/cx/post/idc-marketscape-names-oracle-leader-worldwide-manufacturing-service-life-cycle-management-platforms-vendor-assessment?source=:so:tw:or:awr:ocx:::&SC=:so:tw:or:awr:ocx:::&pcode=
[2] https://www.oracle.com/a/ocom/docs/7-ways-to-use-digital-customer-service.pdf?source=:so:tw:or:awr:ocx:::&SC=:so:tw:or:awr:ocx:::&pcode=
[2] https://www.oracle.com/a/ocom/docs/5-customer-service-automation-tips.pdf?source=:so:tw:or:awr:ocx:::&SC=:so:tw:or:awr:ocx:::&pcode=
[1] https://www.oracle.com/cx/service/intelligent-customer-service/?source=:so:tw:or:dg:ocx:::&SC=:so:tw:or:dg:ocx:::&pcode=

Top Domains
Top Domains in Tweet in Entire Graph:
[364] google.com
[297] paycompliment.com
[110] twitter.com
[96] careerarc.com
[58] forbes.com
[52] linkedin.com
[39] hm.com
[33] cmswire.com
[27] callcentrehelper.com
[25] tinyurl.com

Top Domains in Tweet in G1:
[64] twitter.com
[39] hm.com
[5] bit.ly
[1] hmgroup.com

Top Domains in Tweet in G2:
[362] google.com
[52] forbes.com
[48] linkedin.com
[33] cmswire.com
[25] tinyurl.com
[15] customerservicedaily.com
[12] weforum.org
[11] coindesk.com
[10] viglink.com
[9] venturebeat.com

Top Domains in Tweet in G3:
[27] twitter.com
[2] successcenter.com
[1] dailydot.com
[1] hbr.org
[1] linkedin.com
[1] seismic.com
[1] audienceview.com
[1] involve.ai

Top Domains in Tweet in G4:
[3] twitter.com
[2] linkedin.com
[2] google.com

Top Domains in Tweet in G5:
[297] paycompliment.com

Top Domains in Tweet in G6:
[15] iconohash.com
[10] givainc.com
[7] cx-revolution.com
[5] scienceofcx.com
[4] marjijsherman.com
[4] brightmetrics.com
[3] itscue.com
[2] careerarc.com
[2] furniturenews.net
[2] com.bn

Top Domains in Tweet in G7:
[9] smartcustomerservice.com
[7] destinationcrm.com
[2] blogspot.com
[1] salesforce.com

Top Domains in Tweet in G8:
[26] callcentrehelper.com
[15] mycustomer.com
[10] genesys.com
[7] customerthink.com
[4] forbes.com
[2] crmbuyer.com
[2] helpscout.com
[2] groovehq.com
[1] sdtimes.com
[1] customerservicemanager.com

Top Domains in Tweet in G9:
[8] contactcenterpipeline.com

Top Domains in Tweet in G10:
[9] oracle.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2176] custserv
[986] cx
[629] ex
[581] rox
[432] experienceeconomy
[340] infinitejourneys
[337] customerexperience
[328] designthinking
[306] futureofwork
[300] nfts



Top Hashtags in Tweet in G1:
[2] poorcustomerservice
[2] customerharassment
[1] hmindia
[1] customerharrassment
[1] h
[1] devolución
[1] no100
[1] hm
[1] scam
[1] leshalles

Top Hashtags in Tweet in G2:
[861] custserv
[826] cx
[627] ex
[579] rox
[432] experienceeconomy
[340] infinitejourneys
[328] designthinking
[306] futureofwork
[300] nfts
[298] daos

Top Hashtags in Tweet in G3:
[620] custserv
[11] customerservice
[7] cx
[3] customers
[3] advocates
[2] pg_pmp
[2] brand
[2] techradio
[2] successtrain
[2] teamviewer

Top Hashtags in Tweet in G4:
[55] influencerpromotion
[36] promoedutech
[27] socialpromoedutech
[22] tech
[22] ai
[21] cybersecurity
[21] yourplatformwiththeheart
[20] yourmustread
[20] megatrends
[20] custserv

Top Hashtags in Tweet in G5:
[300] custserv
[293] customerexperience
[254] retail
[23] burger
[4] beer
[4] grill
[2] wine
[2] food
[2] fashion
[2] lunch

Top Hashtags in Tweet in G6:
[90] custserv
[27] cx
[17] custexp
[11] scienceofcx
[11] stevepappas
[11] podcast
[11] cxconnoisseur
[8] customerexperience
[7] cxrevolution
[7] customerservice

Top Hashtags in Tweet in G7:
[18] custserv
[17] customerservice
[16] crm
[15] cctr
[15] contactcenter
[13] cx
[3] cloud
[3] ai
[2] cdp
[2] service

Top Hashtags in Tweet in G8:
[61] custserv
[57] cx
[32] custexp
[8] cctr
[7] sapsapphireorlando
[4] empathyinaction
[1] kpis
[1] customerservice
[1] c360
[1] sapsapphire

Top Hashtags in Tweet in G9:
[8] cctr
[8] custserv
[8] cx
[7] contactcenter
[7] callcenter
[6] customerservice
[6] customersuccess
[6] customerexperience
[2] compliance
[1] datasecurity

Top Hashtags in Tweet in G10:
[10] custserv
[9] cx
[5] service
[3] customer
[2] customerservice
[1] oraclecx
[1] intelligentservice

Top Words
Top Words in Tweet in Entire Graph:
[2176] #custserv
[986] #cx
[634] #ex
[581] #rox
[543] mentalmarketer
[508] hm_custserv
[468] customer
[432] #experienceeconomy
[340] #infinitejourneys
[337] #customerexperience

Top Words in Tweet in G1:
[491] hm_custserv
[314] please
[284] dm
[269] order
[261] hi
[261] address
[198] email
[175] name
[170] sorry
[170] full

Top Words in Tweet in G2:
[861] #custserv
[826] #cx
[632] #ex
[579] #rox
[528] mentalmarketer
[432] #experienceeconomy
[340] #infinitejourneys
[328] #designthinking
[306] #futureofwork
[300] #nfts

Top Words in Tweet in G3:
[620] #custserv
[216] gregortbach
[213] marshacollier
[113] customer
[77] service
[67] chat
[49] good
[45] dreavilleneuve
[45] immarkbernhardt
[41] always

Top Words in Tweet in G4:
[65] grazytgrazynatt
[55] #influencerpromotion
[36] #promoedutech
[35] influencerprom1
[27] #socialpromoedutech
[22] #tech
[22] #ai
[21] #cybersecurity
[21] #yourplatformwiththeheart
[20] #yourmustread

Top Words in Tweet in G5:
[300] #custserv
[297] congrats
[293] #customerexperience
[254] #retail
[213] top
[213] rating
[83] feedback
[81] lowes
[39] bandq_help
[23] #burger

Top Words in Tweet in G6:
[90] #custserv
[27] #cx
[17] #custexp
[16] conversation
[15] customer
[15] service
[14] business
[14] report
[13] daily
[13] ready

Top Words in Tweet in G7:
[18] #custserv
[17] #customerservice
[16] #crm
[15] #cctr
[15] #contactcenter
[13] #cx
[5] launches
[4] oracle
[4] platform
[4] 96

Top Words in Tweet in G8:
[61] #custserv
[57] #cx
[52] customer
[32] #custexp
[23] experience
[23] callcentrehelp
[23] digi_desk
[20] service
[12] mycustomer
[12] good

Top Words in Tweet in G9:
[8] #cctr
[8] #custserv
[8] #cx
[7] #contactcenter
[7] #callcenter
[6] #customerservice
[6] #customersuccess
[6] #customerexperience
[2] human
[2] normal

Top Words in Tweet in G10:
[12] service
[10] #custserv
[9] #cx
[8] oraclecx
[7] part
[7] life
[6] experiences
[6] digital
[5] let's
[5] oracle

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[774] #cx,#custserv
[586] #custserv,#ex
[557] #ex,#rox
[392] #rox,#experienceeconomy
[278] #defi,#daos
[273] #infinitejourneys,#designthinking
[269] #daos,#nfts
[254] #customerexperience,#retail
[254] #retail,#custserv
[213] top,rating

Top Word Pairs in Tweet in G1:
[165] full,name
[92] order,number
[85] name,email
[80] billing,address
[79] email,address
[78] chat,soon
[76] sorry,hear
[71] please,dm
[66] understand,concern
[66] happy,help

Top Word Pairs in Tweet in G2:
[698] #cx,#custserv
[584] #custserv,#ex
[555] #ex,#rox
[392] #rox,#experienceeconomy
[278] #defi,#daos
[273] #infinitejourneys,#designthinking
[269] #daos,#nfts
[202] #experienceeconomy,#futureofwork
[182] #futureback,#infinitejourneys
[179] #futureofwork,#futureback

Top Word Pairs in Tweet in G3:
[59] #custserv,chat
[27] 13th,year
[27] year,#custserv
[26] fastest,hour
[26] hour,twitter
[26] twitter,13th
[26] pm,pt
[25] marshacollier,gregortbach
[23] customer,service
[22] consumers,pros

Top Word Pairs in Tweet in G4:
[19] grazytgrazynatt,influencerprom1
[19] #promoedutech,#influencerpromotion
[18] #yourpromoedutecheacademy,#influencerpromotion
[17] #socialpromoedutech,#yourpromoedutecheacademy
[17] #influencerpromotion,#topcasestudy
[17] #yourplatformwiththeheart,#promoedutech
[16] #yourmustread,#influencerpromotion
[15] #influencerpromotion,#ai
[15] #ai,#iot
[15] #iot,#tech

Top Word Pairs in Tweet in G5:
[254] #customerexperience,#retail
[254] #retail,#custserv
[213] top,rating
[212] rating,#customerexperience
[80] feedback,#customerexperience
[23] #customerexperience,#burger
[23] #burger,#custserv
[13] congrats,lowes
[10] qld,top
[6] vic,top

Top Word Pairs in Tweet in G6:
[17] #cx,#custserv
[13] daily,conversation
[13] conversation,report
[13] report,ready
[13] ready,#custserv
[9] #custserv,#custexp
[7] #cxrevolution,#custserv
[6] premises,solutions
[6] solutions,place
[6] place,organizations

Top Word Pairs in Tweet in G7:
[15] #custserv,#customerservice
[14] #cctr,#contactcenter
[11] #contactcenter,#custserv
[10] #crm,#cctr
[10] #customerservice,#cx
[4] 96,customers
[4] customers,excellent
[4] excellent,custserv
[4] custserv,builds
[4] builds,trust

Top Word Pairs in Tweet in G8:
[43] #cx,#custserv
[29] #custserv,#custexp
[16] customer,service
[14] customer,experience
[12] mycustomer,#cx
[9] callcentrehelp,#cx
[8] genesys,#cx
[8] digi_desk,customer
[8] callcentrehelp,#cctr
[8] #cctr,#custserv

Top Word Pairs in Tweet in G9:
[8] #cctr,#custserv
[8] #custserv,#cx
[7] #cx,#contactcenter
[6] #contactcenter,#customerservice
[6] #customerservice,#customersuccess
[6] #customersuccess,#customerexperience
[6] #customerexperience,#callcenter
[2] normal,navigating
[2] navigating,change
[2] change,disruption

Top Word Pairs in Tweet in G10:
[4] service,integral
[4] integral,part
[4] part,entire
[4] entire,#cx
[4] #cx,initial
[4] initial,inquiry
[4] inquiry,product
[4] product,purchase
[4] purchase,usage
[4] usage,support

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@dreavilleneuve
@kr8tr
@mattbikewith
@immarkbernhardt
@markc_avgi
@complexified
@all4servicepod

Top Replied-To in G1:
@hm_custserv
@hmindia
@peachy_butera
@torkium
@electronop
@whoankitttt
@sheilaghginger
@ellenjellymcrae
@hm
@hifsahalmas

Top Replied-To in G2:
@marshacollier
@gregortbach
@hyken
@pwc
@qualtrics
@ailsday
@complexified
@thecallcenterc1
@debbieszumylo
@jaredorr10

Top Replied-To in G3:
@marshacollier
@gregortbach
@dreavilleneuve
@kr8tr
@mattbikewith
@immarkbernhardt
@markc_avgi
@complexified
@all4servicepod
@kevinoinsc

Top Replied-To in G4:
@wanderingstarz1
@grazytgrazynatt
@emmanuelmacron
@influencerprom1

Top Replied-To in G5:
@marksandspencer
@1800trolley
@foxtel

Top Replied-To in G7:
@theloopsai
@oracle
@pega
@avaya
@concentrix
@be_authenticx
@sprinklr
@coveo
@calixhq
@brightpatternus

Top Mentioned
Top Mentioned in Entire Graph:
@mentalmarketer
@gregortbach
@marshacollier
@lowes
@hm_custserv
@grazytgrazynatt
@hm
@pwc
@bandq_help
@influencerprom1

Top Mentioned in G1:
@hm_custserv
@hm
@hmindia
@klarnanews
@klarna
@hifsahalmas
@charts_breakout
@barnesveena
@yaniraramirez
@mansamusaallday

Top Mentioned in G2:
@mentalmarketer
@pwc
@hyken
@jennysuedempsey
@gregortbach
@marshacollier
@cxpert
@jtwatkin
@jeanniecw
@collins_cla

Top Mentioned in G3:
@gregortbach
@marshacollier
@immarkbernhardt
@uenlightenme
@dreavilleneuve
@kr8tr
@netventures
@complexified
@rickcanale
@mattbikewith

Top Mentioned in G4:
@grazytgrazynatt
@influencerprom1
@_____yo_____yo
@ai_miami
@peterleah18
@heroldbarton
@vipeurope5
@pestochampion
@srinualme
@kiyotaka_

Top Mentioned in G5:
@lowes
@bandq_help
@mcdonaldsuk
@myer
@knowhowtohelp
@officeworks
@halfords_uk
@kmart_australia
@marksandspencer
@sainsburys

Top Mentioned in G6:
@yurbi
@teammom2006
@cielogroup_

Top Mentioned in G7:
@crm
@salesforce
@tiffani_bova
@cmo_council
@custcomm
@journeymapping
@mappingjourney
@suitecx
@tpdashboard
@tandemseven

Top Mentioned in G8:
@callcentrehelp
@digi_desk
@mycustomer
@genesys
@sap
@sap_cx
@sameerpatel
@customerthink
@stevedigioia
@forbes

Top Mentioned in G9:
@verint
@bobfurniss
@slalom
@verizon
@isabeauboody
@scottbakken
@calabrio
@ccpipeline

Top Mentioned in G10:
@oraclecx
@idc

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@sectest9
@easy_branches
@chidambara09
@xaelbot
@codedailybot
@delta
@cybersecurityn8
@canarioacosado
@sainsburys

Top Tweeters in G1:
@hm_custserv
@longhornbrit
@aoalexander
@sinnerjauregui
@sebaen280
@phrustated
@twerkiikeharry
@dereckdmg
@elcontru
@trillamonkey_

Top Tweeters in G2:
@chidambara09
@dataaugmented
@hubofml
@education_24x7
@calcaware
@ricardo_ik_ahau
@thecuriousluke
@forbes
@designthinkbot
@gdprai

Top Tweeters in G3:
@amazonhelp
@canarioacosado
@chipotletweets
@rockchristopher
@marshacollier
@windows
@jonesls
@jeanettejoy
@cyb3rb0r6
@shashib

Top Tweeters in G4:
@sectest9
@easy_branches
@xaelbot
@codedailybot
@cybersecurityn8
@jilliemary
@codernotesbot
@fabriciosx
@drjimmystar
@stevekrohn

Top Tweeters in G5:
@sainsburys
@marksandspencer
@farm_machinery_
@knowhowtohelp
@pret
@kohls
@lowes
@sheetz
@primark
@zara_care

Top Tweeters in G6:
@iconohash
@marjijsherman
@dangalante
@ventanaresearch
@so_pr
@sheryl_isenhour
@complaints_guru
@johngoldenfrr
@givahelpdesk
@jontypearce

Top Tweeters in G7:
@salesforce
@sprinklr
@jf_selv
@zendesk
@ulilokshin
@twilio
@tiffani_bova
@oracle
@avaya
@pega

Top Tweeters in G8:
@andytoronto
@juliebhunt
@rachelloumiller
@ayanmushir
@drnatalie
@paolofabrizio71
@sameerpatel
@customerthink
@sap_cx
@mycustomer

Top Tweeters in G9:
@verizon
@verint
@slalom
@calabrio
@ccpipeline
@isabeauboody
@suehussverint
@scottbakken

Top Tweeters in G10:
@thedigitalland1
@oraclecx
@oracleservcloud
@jeffrey_tayler
@idc
@mangosigns
@robertonegro65
@matthewtenten