custexp, Twitter, 2/25/2019 10:45:14 AM, 188127


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custexp_2019-02-24_13-24-02.xlsx
custexp_2019-02-24_13-24-02.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
February 25, 2019
Short Description:
custexp via NodeXL http://bit.ly/2T4kOek
@jeannebliss
@annettefranz
@hyken
@billquiseng
@forbes
@mycustomer
@debbieszumylo
@peterlavers
@socialimpactcx
@robinheed

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#leadership
#socialmedia

Description:
Description
The graph represents a network of 1,131 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 February 2019 at 21:24 UTC.

The requested start date was Sunday, 24 February 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 23-hour, 5-minute period from Sunday, 10 February 2019 at 01:30 UTC to Sunday, 24 February 2019 at 00:35 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1131
Unique Edges : 1431
Edges With Duplicates : 1930
Total Edges : 3361
Number of Edge Types : 3
Tweet : 1163
Mentions : 2175
Replies to : 23
Self-Loops : 1163
Reciprocated Vertex Pair Ratio : 0.0681051921780175
Reciprocated Edge Ratio : 0.127525252525253
Connected Components : 206
Single-Vertex Connected Components : 130
Maximum Vertices in a Connected Component : 688
Maximum Edges in a Connected Component : 2454
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.377782
Graph Density : 0.00123940752564494
Modularity : 0.404032
NodeXL Version : 1.0.1.409

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[75] https://www.fiverr.com/michaelkey311/
[35] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[24] https://www.fiverr.com/makeunique1/
[23] https://www.mycustomer.com/experience/loyalty/how-to-know-if-you-should-appoint-a-customer-success-manager?platform=hootsuite
[22] https://www.mycustomer.com/experience/voice-of-the-customer/how-to-conduct-a-customer-experience-audit?platform=hootsuite
[22] https://martechseries.com/mts-insights/guest-authors/improving-contact-centre-cx-eight-predictions-for-2019/
[22] https://beyondphilosophy.com/books/
[21] https://www.mycustomer.com/service/management/what-the-broken-windows-theory-teaches-us-about-improving-customer-experience?platform=hootsuite
[20] https://www.cx-journey.com/2019/02/you-can-lead-horse-to-insights.html
[20] http://postfunnel.com/5-magnetic-retention-concepts-15-tools-can-use-today-2/

Top URLs in Tweet in G1:
[16] https://www.cx-journey.com/2019/01/building-blocks-of-customer-experience.html
[16] https://www.cx-journey.com/2019/02/you-can-lead-horse-to-insights.html
[13] https://www.cx-journey.com/2019/02/have-you-digitized-your-journey-map.html
[7] https://www.cx-journey.com/2019/02/have-you-digitized-your-journey-map.html?spref=tw
[6] https://www.cx-journey.com/2019/02/how-to-improve-your-conversion-funnel.html
[5] https://www.cx-journey.com/2019/02/using-journey-maps-to-tell-customers.html
[4] https://www.theinsightwave.com/blog/what-cx-professionals-wanted-to-know-in-2018
[4] https://zoom.us/webinar/register/6015466442523/WN_n9Hx9RYGRYaeJT5b4bQWiQ
[4] https://www.cx-journey.com/2019/02/customer-personas-what-and-why.html
[4] http://customerthink.com/dont-let-lack-of-customer-trust-or-feeling-valued-undermine-marketing-engagement/?platform=hootsuite

Top URLs in Tweet in G2:
[10] http://dy.si/11bBj
[6] http://knacksystems.com/customer-experience-with-smart-content-on-demand/
[6] http://www.clientretentioninc.com/
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] https://medium.com/@DanGalante/sales-marketing-social-media-strategies-for-organic-growth-1e7cdd78c058
[3] https://blogs.gartner.com/ray-pun/2019/02/06/the-path-to-customer-retention-begins-with/?utm_medium=social&utm_source=twitter&utm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-GBN&utm_content=&sf207630484=1
[3] https://blogs.gartner.com/augie-ray/2019/02/04/three-words-that-may-spell-trouble-for-your-customer-experience-efforts/?utm_medium=social&utm_source=twitter&utm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-GML&utm_content=&sf207630056=1
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[2] https://link.medium.com/20xQczw9VT
[2] https://www.youtube.com/user/TrendSettingSM

Top URLs in Tweet in G3:
[5] https://lumoa.me/blog/customer-experience
[3] https://www.customerbliss.com/3-tactics-to-transform-cx-and-employee-development-from-a-telecommunications-company/
[3] Customer
[2] https://www.customerbliss.com/start-managing-customers-as-an-asset/
[2] https://lumoa.me/blog/net-promoter-score-statistics
[2] http://www.customerbliss.com/speaking-2/
[2] https://www.stitcher.com/podcast/communications-transformed/e/58121904?autoplay=true
[2] http://customerthink.com/why-did-the-top-rated-company-in-customer-experience-go-bankrupt/
[2] https://beyondphilosophy.com/making-mistake-theory-cx-strategy/
[2] https://www.forbes.com/sites/forbeshumanresourcescouncil/2019/02/04/great-customer-experiences-start-with-your-employees/#7d68616546c1

Top URLs in Tweet in G4:
[35] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[22] https://beyondphilosophy.com/books/
[15] https://beyondphilosophy.com/how-does-mental-accounting-influence-customer-experience/
[8] https://beyondphilosophy.com/how-does-time-of-day-affect-how-much-we-sell-2/
[7] https://beyondphilosophy.com/digital-transformation-the-unexpected-opportunities-and-surprising-problems-for-customer-experience/
[6] https://beyondphilosophy.com/amazon-takes-high-street-next/
[6] https://beyondphilosophy.com/8-key-stats-to-prove-customer-experience-delivers-roi/
[6] https://beyondphilosophy.com/are-you-listening-to-your-customers-or-driving-them-crazy/
[6] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/
[5] https://beyondphilosophy.com/are-you-using-this-powerful-sales-technique-2/

Top URLs in Tweet in G5:
[21] https://www.mycustomer.com/experience/loyalty/how-to-know-if-you-should-appoint-a-customer-success-manager?platform=hootsuite
[19] https://www.mycustomer.com/service/management/what-the-broken-windows-theory-teaches-us-about-improving-customer-experience?platform=hootsuite
[19] https://www.mycustomer.com/experience/voice-of-the-customer/how-to-conduct-a-customer-experience-audit?platform=hootsuite
[16] https://www.mycustomer.com/experience/loyalty/five-ways-that-customer-experience-management-will-change-in-2019?platform=hootsuite
[16] https://www.mycustomer.com/marketing/strategy/most-marketers-want-complete-control-of-cx-should-they-have-it?platform=hootsuite
[15] https://www.mycustomer.com/experience/voice-of-the-customer/do-customers-expect-responses-to-their-negative-reviews?platform=hootsuite
[13] https://www.mycustomer.com/experience/engagement/should-simplicity-be-a-cx-priority-and-which-brands-do-it-well?platform=hootsuite
[11] https://www.mycustomer.com/selling/crm/why-digital-transformation-is-failing-cx-and-how-it-can-be-saved?platform=hootsuite
[10] https://www.mycustomer.com/service/channels/how-six-brands-are-using-proactive-service-to-improve-cx-and-how-you-can-too?platform=hootsuite
[9] https://www.mycustomer.com/experience/voice-of-the-customer/how-can-voice-of-the-employee-be-used-as-a-staff-and-customer?platform=hootsuite

Top URLs in Tweet in G6:
[8] http://customerattuned.com/blog/retail-ai/
[4] http://customerattuned.com/blog/dimension-data-cx-report/
[3] https://fonolo.com/blog/2019/02/trending-call-centers-are-addicted-to-call-backs/?ls=web_twitter
[3] https://www.linkedin.com/pulse/three-reasons-why-retail-sector-needs-ai-stay-joined-up-peter-lavers/
[3] http://www.thinkcx.co.uk/latest-thinking/top-themes-think-2019/
[3] https://www.iris.xyz/sell/client-experience/your-core-values-are-your-decision-filters
[3] https://www.business2community.com/customer-experience/core-values-are-decision-filters-02168061?platform=hootsuite
[2] https://hyken.com/customer-care/doing-the-right-thing-a-habit-worth-mastering/?utm_content=buffer069e3&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.cmswire.com/customer-experience/become-a-customer-experience-champion-and-create-a-team-of-champions-too/
[2] https://www.iris.xyz/sell/client-experience/5-ways-to-say-thank-you-to-your-clients-on-valentines-day

Top URLs in Tweet in G7:
[22] https://martechseries.com/mts-insights/guest-authors/improving-contact-centre-cx-eight-predictions-for-2019/
[4] https://itunes.apple.com/us/podcast/social-impact-cx/id1345082082?mt=2
[3] https://twitter.com/getcloudcherry/status/1097894981770100736
[3] https://www.youtube.com/channel/UChRJzzWNzsUnnbqaMICDP-w
[1] https://go.getcloudcherry.com/fireside_chat_eric_twitter
[1] https://twitter.com/getcloudcherry/status/1098741722329305088
[1] https://www.forbes.com/sites/dangingiss/2019/02/19/3-key-takeaways-from-the-2018-customer-experience-index/#4ded853b5acb
[1] https://www.newvoicemedia.com/blog/the-62-billion-customer-service-scared-away-infographic
[1] https://www.mckinsey.com/industries/retail/our-insights/the-three-cs-of-customer-satisfaction-consistency-consistency-consistency?platform=hootsuite
[1] https://www.youtube.com/watch?v=_QJUaO7Hi1Q&feature=youtu.be


Top URLs in Tweet in G8:
[20] http://postfunnel.com/5-magnetic-retention-concepts-15-tools-can-use-today-2/
[3] https://postfunnel.com/6-super-psychological-triggers-use-maximum-customer-retention/
[2] https://www.entrepreneur.com/article/312994
[2] https://www.linkedin.com/pulse/why-customer-journey-desired-path-success-kia-puhm/
[2] https://lumoa.me/blog/customer-experience
[1] https://ipv4.google.com/sorry/index?continue=https://goo.gl/e6aPM4&q=EgS4SO-bGPKIw9UFIhkA8aeDS9e4ZazLkE1zwbA8arDWddb47X5yMgFy
[1] http://www.samhurley.link/magnetic-sales
[1] https://ipv4.google.com/sorry/index?continue=https://goo.gl/yRXHSm&q=EgS4SO-bGPfx0tUFIhkA8aeDS40ElEOx58y6CE-7KS8qtOVbA38zMgFy
[1] https://www.forbes.com/sites/quickerbettertech/2018/08/08/on-crm-we-suck-at-crm-but-theres-hope-according-to-a-miller-heiman-study/#36cf5adf1ddc
[1] https://www.cx-journey.com/2019/01/building-blocks-of-customer-experience.html

Top URLs in Tweet in G9:
[75] https://www.fiverr.com/michaelkey311/
[24] https://www.fiverr.com/makeunique1/
[18] https://fiverr.com/makeunique1/
[6] https://www.fiverr.com/michaelkey311/drive-30-days-organic-google-keyword-traffic-search-engine/
[5] https://www.fiverr.com/michaelkey311/drive-traffic-google-search-quality-organic-niche-web-keywords-visitors/
[5] https://www.fiverr.com/michaelkey311/professionally-market-your-instagram-for-30-days/
[3] http://digital-leadership-associates.passle.net/post/102epk8/are-you-getting-more-than-9-of-top-line-growth-for-every-dollar-you-allocate-to?utm_content=buffer1b23a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.fiverr.com/makeunique1/do-any-graphic-design/
[2] https://www.genesys.com/blog/post/must-know-contact-center-terminology-for-2019
[2] https://www.fiverr.com/michaelkey311/find-valuable-website-domain-names-research-ideas/

Top URLs in Tweet in G10:
[2] https://www.forbes.com/sites/forbesagencycouncil/2019/02/08/how-to-choose-the-right-metrics-to-measure-your-customer-experience/?utm_content=84889614&utm_medium=social&utm_source=facebook&hss_channel=fbp-195484390465002#996ac6f34c1b
[1] https://www.forbes.com/sites/blakemorgan/2019/02/21/descriptive-analytics-prescriptive-analytics-and-predictive-analytics-for-customer-experience/?utm_content=85593357&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304#375da35669e0
[1] https://www.dmnews.com/sponsored/article/21038108/drive-customer-loyalty-with-customer-experience-monitoring?utm_content=85001082&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://www.forbes.com/sites/forbesagencycouncil/2019/02/08/how-to-choose-the-right-metrics-to-measure-your-customer-experience/?utm_content=84889608&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304#996ac6f34c1b
[1] https://cpqminiseriesatmoderncx.splashthat.com/?utm_content=85517333&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594
[1] https://www.business2community.com/small-business/your-small-business-roadmap-for-2019-crm-success-02171262?utm_content=85510656&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] http://customerthink.com/keeping-customers-front-center-with-5-crm-integrations-to-simplify-your-processes/?utm_content=85297691&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top Domains
Top Domains in Tweet in Entire Graph:
[206] mycustomer.com
[161] beyondphilosophy.com
[138] fiverr.com
[119] customerthink.com
[96] forbes.com
[95] cx-journey.com
[58] linkedin.com
[49] twitter.com
[42] co.uk
[33] dangalante.me

Top Domains in Tweet in G1:
[81] cx-journey.com
[37] forbes.com
[35] customerthink.com
[21] twi.li
[15] business2community.com
[13] theinsightwave.com
[13] erdm.com
[10] mycustomer.com
[8] twitter.com
[8] mckinsey.com

Top Domains in Tweet in G2:
[13] careerarc.com
[10] dy.si
[10] vocalcom.com
[9] medium.com
[9] scorebuddyqa.com
[9] btoes.com
[7] clientretentioninc.com
[7] linkedin.com
[6] radian6.com
[6] knacksystems.com

Top Domains in Tweet in G3:
[72] customerthink.com
[27] customerbliss.com
[22] co.uk
[13] forbes.com
[9] lumoa.me
[9] hyken.com
[7] forrester.com
[7] cx-journey.com
[7] fonolo.com
[7] thesmallbusinessforce.com

Top Domains in Tweet in G4:
[157] beyondphilosophy.com
[16] forbes.com
[14] twitter.com
[10] mycustomer.com
[7] cmswire.com
[5] linkedin.com
[4] cxservice360.com
[4] martechadvisor.com
[4] nodexlgraphgallery.org
[3] cx-journey.com

Top Domains in Tweet in G5:
[181] mycustomer.com
[27] dangalante.me
[12] okt.to
[6] theguardian.com
[5] nytimes.com
[3] linkedin.com
[3] bostonglobe.com
[3] scorebuddyqa.com
[3] dimelo.com
[2] snip.ly

Top Domains in Tweet in G6:
[12] customerattuned.com
[7] iris.xyz
[6] dy.si
[5] linkedin.com
[5] fonolo.com
[5] business2community.com
[4] hyken.com
[4] twitter.com
[3] forbes.com
[3] co.uk

Top Domains in Tweet in G7:
[22] martechseries.com
[4] twitter.com
[4] youtube.com
[4] apple.com
[2] newvoicemedia.com
[2] medium.com
[1] getcloudcherry.com
[1] forbes.com
[1] mckinsey.com
[1] ow.ly

Top Domains in Tweet in G8:
[23] postfunnel.com
[2] google.com
[2] entrepreneur.com
[2] linkedin.com
[2] lumoa.me
[1] samhurley.link
[1] forbes.com
[1] cx-journey.com
[1] mycustomer.com

Top Domains in Tweet in G9:
[138] fiverr.com
[6] passle.net
[5] genesys.com
[1] instagram.com

Top Domains in Tweet in G10:
[4] forbes.com
[1] dmnews.com
[1] splashthat.com
[1] business2community.com
[1] customerthink.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2160] custexp
[1340] cx
[456] customerexperience
[441] custserv
[320] marketing
[208] leadership
[176] socialmedia
[159] customerservice
[159] twitter
[157] entrepreneur



Top Hashtags in Tweet in G1:
[349] custexp
[248] cx
[115] custserv
[99] customerexperience
[79] cco
[50] empexp
[40] journeymapping
[39] culture
[30] cxdesign
[28] leadership

Top Hashtags in Tweet in G2:
[256] custexp
[79] cx
[64] customerservice
[47] custserv
[25] customerexperience
[21] marketing
[17] contactcenter
[15] cctr
[12] sales
[12] callcenter

Top Hashtags in Tweet in G3:
[252] custexp
[233] cx
[117] customerexperience
[34] custserv
[5] techsupport
[5] cctr
[4] voc
[4] ai
[4] business
[3] callcenter

Top Hashtags in Tweet in G4:
[279] custexp
[246] cx
[100] beyondphilosophy
[61] customerexperience
[32] cxe
[27] custserv
[10] customerservice
[9] culture
[8] leadership
[8] retail

Top Hashtags in Tweet in G5:
[282] custexp
[224] cx
[91] custserv
[75] marketing
[38] sales
[37] customersuccess
[32] digitalmarketing
[29] customerexperience
[29] cctr
[25] smm

Top Hashtags in Tweet in G6:
[67] custexp
[48] ai
[46] cx
[39] think2019
[31] datascience
[28] custserv
[25] ibmpartner
[19] tech
[18] artificialintelligence
[14] customercentricity

Top Hashtags in Tweet in G7:
[45] custexp
[44] cx
[23] cctr
[13] customerexperience
[8] socialimpact
[7] socimpcx
[6] cem
[5] nps
[5] socent
[4] cxnetwork

Top Hashtags in Tweet in G8:
[50] custexp
[9] dataanalytcs
[9] datascience
[8] sales
[8] cx
[6] bigdata
[6] cloudcomputing
[6] data
[6] iot
[5] ecommerce

Top Hashtags in Tweet in G9:
[155] custexp
[153] leadership
[152] twitter
[151] smallbusiness
[147] socialmedia
[146] marketing
[146] entrepreneur
[144] ux
[144] startup
[144] startuplife

Top Hashtags in Tweet in G10:
[7] custexp
[6] cx
[1] customerexperience
[1] moderncx2019
[1] fridayfeeling
[1] moderncx
[1] cpq
[1] carverpump
[1] thursdaythoughts
[1] customerrelationshipmanagement

Top Words
Top Words in Tweet in Entire Graph:
[1925] Words in Sentiment List#1: Positive
[680] Words in Sentiment List#2: Negative
[5] Words in Sentiment List#3: Angry/Violent
[52250] Non-categorized Words
[54856] Total Words
[2160] custexp
[1511] cx
[1012] customer
[499] experience
[456] customerexperience

Top Words in Tweet in G1:
[349] custexp
[276] cx
[145] customer
[115] custserv
[99] customerexperience
[92] annettefranz
[79] cco
[79] experience
[50] empexp
[46] culture

Top Words in Tweet in G2:
[256] custexp
[170] customer
[96] service
[96] cx
[64] customerservice
[53] job
[48] link
[48] bio
[48] experience
[48] custserv

Top Words in Tweet in G3:
[277] cx
[252] custexp
[142] customer
[124] check
[117] customerexperience
[115] new
[90] experience
[87] post
[68] customerthink
[62] jeannebliss

Top Words in Tweet in G4:
[279] custexp
[249] cx
[120] customer
[100] beyondphilosophy
[91] experience
[70] questions
[64] read
[61] customerexperience
[54] customers
[40] key

Top Words in Tweet in G5:
[282] custexp
[271] cx
[163] customer
[97] experience
[91] custserv
[77] marketing
[45] mycustomer
[41] customers
[40] success
[39] sales

Top Words in Tweet in G6:
[67] custexp
[50] cx
[50] ai
[39] think2019
[37] peterlavers
[31] datascience
[28] custserv
[27] hyken
[26] ibmwatson
[25] ibmpartner

Top Words in Tweet in G7:
[48] cx
[45] custexp
[44] contact
[44] predictions
[43] newvoicemedia
[30] customer
[25] here
[23] 8
[23] cctr
[22] improving

Top Words in Tweet in G8:
[50] custexp
[30] sam___hurley
[18] discover
[17] cx
[15] customer
[15] data
[14] sam
[14] hurley
[14] fisher85m
[13] loyalty

Top Words in Tweet in G9:
[155] custexp
[155] service
[154] hey
[154] check
[154] out
[153] leadership
[152] twitter
[151] smallbusiness
[147] socialmedia
[146] marketing

Top Words in Tweet in G10:
[7] custexp
[6] customer
[6] cx
[4] experience
[3] analytics
[2] custexpnews
[2] cxintersect
[2] oraclecx
[2] smartercx
[2] choose

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[525] cx,custexp
[431] customer,experience
[389] custexp,cx
[228] check,out
[192] custserv,custexp
[154] custexp,customerexperience
[154] hey,check
[152] out,service
[152] leadership,twitter
[151] twitter,smallbusiness

Top Word Pairs in Tweet in G1:
[82] custexp,cx
[78] custserv,custexp
[70] customer,experience
[68] cx,custexp
[37] cx,cco
[33] custexp,empexp
[23] lead,horse
[23] horse,insights
[23] digitized,journey
[23] journey,map

Top Word Pairs in Tweet in G2:
[93] customer,service
[59] customerservice,custexp
[48] link,bio
[40] dave,buster's
[37] customer,experience
[36] click,link
[36] cx,custexp
[29] custserv,custexp
[28] captain,customer
[26] service,associate

Top Word Pairs in Tweet in G3:
[159] cx,custexp
[111] check,new
[109] custexp,customerexperience
[82] new,post
[70] customer,experience
[52] post,customerthink
[29] new,article
[22] article,thecxmagazine
[21] custexp,custserv
[18] good,read

Top Word Pairs in Tweet in G4:
[112] cx,custexp
[88] customer,experience
[78] custexp,cx
[55] cx,beyondphilosophy
[35] went,bahrain
[35] bahrain,first
[35] first,time
[35] time,recently
[35] recently,presented
[35] presented,seven

Top Word Pairs in Tweet in G5:
[120] custexp,cx
[91] customer,experience
[59] cx,custexp
[38] customer,success
[33] cx,custserv
[23] custexp,custserv
[22] know,appoint
[22] appoint,customer
[22] success,manager
[22] experience,custexp

Top Word Pairs in Tweet in G6:
[20] custexp,cx
[15] custserv,custexp
[11] needs,ai
[11] stay,competitive
[11] competitive,joined
[11] joined,up
[10] thanks,ibmwatson
[10] reasons,retail
[10] ai,stay
[9] customercentricity,crm

Top Word Pairs in Tweet in G7:
[23] cctr,custexp
[22] improving,contact
[22] contact,centre
[22] centre,cx
[22] cx,eight
[22] eight,predictions
[22] predictions,2019
[22] 2019,cctr
[22] contact,center
[22] center,continues

Top Word Pairs in Tweet in G8:
[14] sam,hurley
[10] fisher85m,data
[9] sam___hurley,custexp
[9] using,tools
[9] data,cx
[9] cx,inspiration
[9] inspiration,dataanalytcs
[9] dataanalytcs,infographic
[9] infographic,datascience
[8] customer,loyalty

Top Word Pairs in Tweet in G9:
[154] hey,check
[154] check,out
[152] out,service
[152] leadership,twitter
[151] twitter,smallbusiness
[146] smallbusiness,entrepreneur
[144] entrepreneur,custexp
[144] custexp,ux
[144] ux,socialmedia
[144] socialmedia,marketing

Top Word Pairs in Tweet in G10:
[5] cx,custexp
[4] customer,experience
[2] choose,right
[2] right,metrics
[2] metrics,measure
[2] measure,customer
[2] experience,cx
[2] custexp,forbes

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@customerthink
@jeannebliss
@hyken
@mycustomer
@forbes
@newvoicemedia
@peterlavers
@sam___hurley
@billquiseng

Top Mentioned in G1:
@annettefranz
@forbes
@sueduris
@jtwatkin
@customerisfirst
@mikeaoki
@jeanniecw
@debbieszumylo
@hyken
@insight_wave

Top Mentioned in G2:
@lianabell8
@howardleelax

Top Mentioned in G3:
@customerthink
@jeannebliss
@thecxmagazine
@forrester
@hyken
@lumoame
@annettefranz
@forbes
@8x8
@blakemichellem

Top Mentioned in G4:
@colinshaw_cx
@billquiseng
@mycustomer
@deniseleeyohn
@forbes
@jeannebliss
@ricardosgulko
@drnatalie
@service360blog
@beyondp

Top Mentioned in G5:
@mycustomer
@ukjamesscott
@ariegoldshlager
@jeremycoxcae
@adrianswinscoe
@annettefranz
@customerthink
@salesforce
@howardstrategy
@spke14

Top Mentioned in G6:
@peterlavers
@hyken
@ibmwatson
@dimensiondata
@ibm
@customerattuned
@andrewbusby
@sassoftwareuki
@rbs
@fonolo

Top Mentioned in G7:
@newvoicemedia
@johnfcorrigan
@eullman
@cx_network
@vinod_cc
@socialimpactcx
@randyhamilton
@forbes
@journimap
@getcloudcherry

Top Mentioned in G8:
@sam___hurley
@fisher85m
@hyken
@antgrasso
@illuminate_soft
@mikequindazzi
@jasonavigen
@annettefranz
@entrepreneur
@jonathanherrick

Top Mentioned in G9:
@timothy_hughes
@toptechin2019
@astonishminds
@digitalleadersa
@agsocialmedia
@vcloud_storage
@genesysturkey

Top Mentioned in G10:
@custexpnews
@cxintersect
@oraclecx
@smartercx
@thecxmagazine
@forbestech
@blakemorgan
@dmnews
@todaycx
@r_hamilton321

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@jornalistavitor
@sectest9
@nosqldigest
@united
@paytmcare
@gamergeeknews
@ottlegalrebels
@chidambara09
@sam___hurley

Top Tweeters in G1:
@ryrelmejor7
@b2community
@forbes
@designthinkbot
@starbucks
@theatlantic
@maducao
@wolfgin
@rei
@harvardbiz

Top Tweeters in G2:
@jasonhouckmedia
@maxgattoni
@brainzooming
@digitl_mrkting
@jgiannantonio
@theiotwarehouse
@thesocialcmo
@crm_plf
@wxynot
@socialsoul

Top Tweeters in G3:
@kingsfanone
@lyft
@annkur
@organichat
@blakemichellem
@dialoglk
@flavmartins
@brandwatch
@rickross10
@baltomel

Top Tweeters in G4:
@marshacollier
@nytimes
@fastcompany
@hm_custserv
@ipfconline1
@rhianna
@davidpylyp
@billquiseng
@itweb
@barrybirkett

Top Tweeters in G5:
@chitchitchit
@katenasser
@aldo_zaffalon
@robinheed
@salesforce
@njit
@ecroissier
@dangalante
@customerthink
@ariegoldshlager

Top Tweeters in G6:
@nosqldigest
@gamergeeknews
@zimei_no_ri
@compellingsites
@rwang0
@yvesmulkers
@7wdata
@andrewmorrisuk
@machinelearn_d
@rjlayalawilt

Top Tweeters in G7:
@randyhamilton
@annefieldonline
@newvoicemedia
@getcloudcherry
@cx_network
@clicktale
@eullman
@medallia
@iperceptions
@sitel_worldwide

Top Tweeters in G8:
@sam___hurley
@nancyrubin
@entrepreneur
@tedcoine
@mialis79
@jacobussystems
@genemarks
@jac5ive
@gadiooumoul
@mikequindazzi

Top Tweeters in G9:
@entwistletx
@timothy_hughes
@smnewsdaily
@franzrusso
@toptechin2019
@vcloud_storage
@socialmediaukrt
@astonishminds
@99poundsocial
@digitalleadtim

Top Tweeters in G10:
@forbestech
@tonybodoh
@crmupdates
@custexpworld
@goodcrm
@crm_insider
@techmemechatter
@oraclecx
@crm_pulse
@dmnews


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