The graph represents a network of 2,648 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 March 2019 at 19:41 UTC.
The requested start date was Sunday, 17 March 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 4-day, 15-hour, 39-minute period from Monday, 11 March 2019 at 17:56 UTC to Saturday, 16 March 2019 at 09:35 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2648
Unique Edges : 4550
Edges With Duplicates : 5566
Total Edges : 10116
Number of Edge Types : 3
Mentions : 7107
Tweet : 709
Replies to : 2300
Self-Loops : 709
Reciprocated Vertex Pair Ratio : 0.0643848288621647
Reciprocated Edge Ratio : 0.120980358074048
Connected Components : 241
Single-Vertex Connected Components : 122
Maximum Vertices in a Connected Component : 2093
Maximum Edges in a Connected Component : 9298
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 3.686393
Graph Density : 0.000820771847967887
Modularity : 0.365948
NodeXL Version : 1.0.1.409
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[1135] hm_custserv,redridinghoodae [551] h,m [428] michael,jackson [306] t,shirt [265] jackson,t [223] hm,hm_custserv [219] bad,news [206] david,bowie [198] customer,service [198] cx,custserv Top Word Pairs in Tweet in G1:
[670] hm_custserv,redridinghoodae [236] h,m [171] michael,jackson [123] t,shirt [101] redridinghoodae,hm [94] hm,hm_custserv [94] jackson,t [85] shirt,stores [83] stores,online [76] reinstate,michael Top Word Pairs in Tweet in G2:
[449] hm_custserv,redridinghoodae [310] h,m [244] michael,jackson [179] t,shirt [167] jackson,t [160] david,bowie [119] hm,hm_custserv [100] hm_custserv,ethereallangel [96] shirt,stores [84] t,shirts Top Word Pairs in Tweet in G3:
[219] bad,news [88] customer,service [87] delivering,bad [71] news,customers [69] custserv,chat [54] cx,custserv [45] custserv,cx [45] deliver,bad [43] custserv,custexp [34] social,media Top Word Pairs in Tweet in G4:
[32] cx,custserv [27] customer,service [20] custserv,cx [14] custexp,custserv [12] long,term [11] gartner,predicts [11] predicts,40 [11] 40,bot [11] bot,vcas [11] vcas,launched Top Word Pairs in Tweet in G5:
[21] artificial,intelligence [19] ai,bigdata [18] finance,industry [18] industry,using [18] using,alternative [18] alternative,data [18] data,v [18] v,importio [18] importio,fintech [18] fintech,ai Top Word Pairs in Tweet in G6:
[30] custserv,cx [26] actively,intelligent [26] intelligent,powerfully [26] powerfully,simple [26] simple,custserv [25] talkdesk,actively [16] cctr,custserv [16] custserv,custexp [15] custexp,cx [14] talkdesk's,scalability Top Word Pairs in Tweet in G7:
[4] sincerely,apologize [3] realdonaldtrump,sincerely [3] gop,realdonaldtrump [2] white,nationalism [2] fly,personal [2] obstruction,justice [2] justice,tweet [2] realdonaldtrump,foxandfriends [2] speakerryan,realdonaldtrump [2] putin,trump Top Word Pairs in Tweet in G8:
[9] gartner,predicts [9] predicts,40 [9] 40,bot [9] bot,vcas [9] vcas,launched [9] launched,2018 [9] 2018,abandoned [9] abandoned,2020 [9] 2020,custserv [9] custserv,leaders Top Word Pairs in Tweet in G9:
[11] complaints_guru,uk [8] human,centered [8] fin,custserv [7] teamed,up [7] up,w [7] w,helpscout [7] helpscout,new [7] new,human [7] centered,customer [7] customer,service Top Word Pairs in Tweet in G10:
[20] five,stages [20] stages,successful [20] successful,implementation [20] implementation,cx [20] cx,contact [20] contact,center [20] center,cctr [20] cctr,custserv [19] newvoicemedia,five Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G10:
Top Tweeters in Entire Graph:
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Top Tweeters in G10: