custexp, Twitter, 3/24/2019 3:55:35 PM, 191488


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custexp_2019-03-24_07-24-11.xlsx
custexp_2019-03-24_07-24-11.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
March 24, 2019
Short Description:
custexp via NodeXL http://bit.ly/2JC6Uvl
@annettefranz
@jeannebliss
@billquiseng
@forbes
@debbieszumylo
@mycustomer
@paradisopresent
@johnfildes
@bfcxguru
@ernanroman

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#customerservice
#cctr

Description:
Description
The graph represents a network of 1,096 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 March 2019 at 14:24 UTC.

The requested start date was Sunday, 24 March 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 23-hour, 49-minute period from Sunday, 10 March 2019 at 00:09 UTC to Saturday, 23 March 2019 at 23:59 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1096
Unique Edges : 1361
Edges With Duplicates : 1929
Total Edges : 3290
Number of Edge Types : 3
Mentions : 2258
Tweet : 1009
Replies to : 23
Self-Loops : 1009
Reciprocated Vertex Pair Ratio : 0.0644709180098108
Reciprocated Edge Ratio : 0.121132323897301
Connected Components : 198
Single-Vertex Connected Components : 128
Maximum Vertices in a Connected Component : 694
Maximum Edges in a Connected Component : 2527
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.493733
Graph Density : 0.00126570676265707
Modularity : 0.40054
NodeXL Version : 1.0.1.409

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[42] https://www.icmi.com/Resources/2019/how-to-incorporate-emotion-into-your-CX-program
[29] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[23] https://www.contactcenterworld.com/blog/haggis/?id=4b60f2db-2217-4805-9472-f5a0c8f061f3
[22] http://customerthink.com/how-to-implement-a-successful-omni-channel-strategy-and-solution/
[21] https://beyondphilosophy.com/books/
[19] https://www.mycustomer.com/service/contact-centres/mycustomer-launches-the-contact-centre-technology-barometer-2019?platform=hootsuite
[19] https://fiverr.com/makeunique1/
[18] https://www.mycustomer.com/experience/loyalty/customer-journey-mapping-troubleshooter-how-to-tackle-cjms-most-common-obstacles?platform=hootsuite
[17] https://www.mycustomer.com/marketing/strategy/why-are-few-cmos-given-command-of-customer-experience?platform=hootsuite
[17] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/

Top URLs in Tweet in G1:
[14] http://www.eglobalis.com/creating-simple-experience-culture/
[9] http://www.eglobalis.com/best-customer-experience-books-of-2018-and-what-to-look-out-for-in-2019/?platform=hootsuite
[7] https://www.forbes.com/sites/deniselyohn/2019/03/05/spark-customer-experience-innovation-with-these-three-strategies
[6] http://www.customerexperienceinsight.com/how-7-best-in-class-companies-win-customer-loyalty/
[4] https://www.cx-journey.com/2019/03/why-customer-experience-is-marathon.html
[4] https://www.cxaccelerator.com/single-post/2019/03/14/The-Personality-Of-Customer-Experience
[4] http://www.eglobalis.com/best-customer-experience-books-of-2018-and-what-to-look-out-for-in-2019/
[4] https://www.linkedin.com/pulse/2-key-starting-pointsdeveloping-simple-simplified-ricardo/
[3] http://cxpert.com.au/developing-a-cx-strategy/
[3] https://www.smartcompany.com.au/business-advice/strategy/focus-customers/

Top URLs in Tweet in G2:
[9] http://knacksystems.com/customer-experience-with-smart-content-on-demand/
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] http://r.socialstudio.radian6.com/fa501415-d7a8-4b01-a442-692385d6278d
[3] http://www.clientretentioninc.com/
[3] https://www.linkedin.com/pulse/outsource-our-customer-service-grown-call-center-internally-laird/
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[2] https://www.cx-journey.com/2019/03/5-ways-to-make-customer-experience-your.html
[2] http://youtube.com/jeffreyshaw1
[2] https://www.linkedin.com/pulse/forget-me-not-moments-customer-yawns-memorable-cx-howard-lax/?published=t
[2] https://upshotstories.com/stories/468?utm_source=The%20Quad

Top URLs in Tweet in G3:
[11] https://www.cx-journey.com/2019/03/why-customer-experience-is-marathon.html
[8] https://www.cx-journey.com/2015/04/the-economics-of-customer-experience.html
[7] https://www.cx-journey.com/2019/02/on-metrics-and-complacency.html
[7] https://www.cx-journey.com/2019/01/building-blocks-of-customer-experience.html
[6] https://www.cx-journey.com/2018/03/whats-in-your-cx-budget.html
[5] https://www.cx-journey.com/2019/03/raving-fans-meh-how-about-immortal-fans.html
[4] https://www.socialmagnets.net/how-employee-experience-can-transform-customer-experience/
[4] https://www.erdm.com/articles-innovator-profiles/2019/2/22/3-tips-to-encourage-consumer-sharing?platform=hootsuite
[3] http://customerthink.com/pop-up-shop-revolution-creating-a-memorable-customer-experience/?utm_content=buffer8e86f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.cx-journey.com/2019/02/how-to-improve-your-conversion-funnel.html

Top URLs in Tweet in G4:
[19] https://www.mycustomer.com/service/contact-centres/mycustomer-launches-the-contact-centre-technology-barometer-2019?platform=hootsuite
[19] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[18] https://www.mycustomer.com/experience/loyalty/customer-journey-mapping-troubleshooter-how-to-tackle-cjms-most-common-obstacles?platform=hootsuite
[17] https://www.mycustomer.com/marketing/strategy/why-are-few-cmos-given-command-of-customer-experience?platform=hootsuite
[16] https://www.mycustomer.com/experience/loyalty/extreme-experience-how-brands-are-achieving-customer-success-without-being?platform=hootsuite
[14] https://www.mycustomer.com/service/management/how-can-you-help-your-customers-by-reducing-their-life-admin?platform=hootsuite
[14] https://www.mycustomer.com/experience/engagement/theres-no-relationship-between-employee-and-customer-satisfaction-and-the?platform=hootsuite
[14] https://www.mycustomer.com/experience/voice-of-the-customer/how-to-conduct-a-customer-experience-audit?platform=hootsuite
[14] https://www.mycustomer.com/experience/engagement/what-are-the-three-limitations-of-customer-centricity-and-which-companies?platform=hootsuite
[14] https://www.mycustomer.com/experience/loyalty/not-all-customers-are-equal-how-to-create-a-customer-hierarchy-for-your-cx?platform=hootsuite

Top URLs in Tweet in G5:
[3] https://www.forbes.com/sites/deniselyohn/2019/03/05/spark-customer-experience-innovation-with-these-three-strategies/#4d2ecb997ec7
[2] https://globalgurus.org/customer-service-gurus-30/
[2] https://www.customerbliss.com/unite-silos-channel-channel-curse/
[2] https://www.customerbliss.com/framing-the-5-customer-experience-competencies/
[2] https://www.forbes.com/sites/forbestechcouncil/2019/03/14/leverage-ai-to-remove-friction-from-the-customer-service-experience/#1c45f3af7d5c
[2] https://www.forbes.com/video/5798963435001/#7ec9915537fa
[2] https://www.thesmallbusinessforce.com/blog/2297/5-ways-to-find-out-if-your-customers-are-happy/?utm_content=buffer90b60&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://events.forrester.com/ehome/374365/798580/?utm_source=twitter&utm_medium=social&utm_content=100000467177505&utm_campaign=cxnyc19&linkId=100000005190200
[1] https://go.forrester.com/blogs/department-stores-have-a-bright-future/
[1] https://www.fourthsource.com/email-marketing/5-ways-to-improve-customer-retention-with-email-marketing-23681

Top URLs in Tweet in G6:
[5] https://www.ventanaresearch.com/value_index/customer_experience/contact_center_in_the_cloud?utm_campaign=Expertise
[5] -
[5] Customer
[4] Experience&utm_content=86174153&utm_medium=social&utm_source=twitter&hss_channel=tw-17992147
[4] https://www.jarnoldassociates.com/blog/2019/3/14/ringcentral-my-analyst-event-takeaways-on-bcstrategies
[2] https://www.genesys.com/press?release=122774&utm_campaign=pr&utm_medium=organicsocial&utm_source=twitter&utm_content=1553268752
[2] http://nojitter.ubmtech.libsynpro.com/podcast/category/customer-exper
[1] Experience&utm_content=86174288&utm_medium=social&utm_source=twitter&hss_channel=tw-17992147
[1] https://www.genesys.com/press?release=122774&utm_campaign=evso&utm_source=adrianaserrano&utm_medium=twitter&es_p=8895398
[1] https://www.genesys.com/press?release=122774&utm_campaign=evso&utm_source=cdricbourgeois&utm_medium=twitter&es_p=8893823

Top URLs in Tweet in G7:
[5] https://itunes.apple.com/us/podcast/social-impact-cx/id1345082082?mt=2
[4] https://software-monetization.tmcnet.com/articles/441583-give-customers-what-they-want.htm
[3] https://www.youtube.com/channel/UChRJzzWNzsUnnbqaMICDP-w
[3] http://ow.ly/zm2530nb1h6
[3] https://www.cmswire.com/digital-workplace/want-better-customer-experience-start-with-your-employees/
[3] https://itunes.apple.com/us/podcast/episode-25-audacious-goals-for-greater-social-impact/id1345082082?i=1000431295505&mt=2
[2] https://www.salesforce.com/content/blogs/us/en/2018/10/winning-hearts-customer-choice.html
[2] https://soundcloud.com/user-306506989
[2] https://open.spotify.com/show/1z6bEuoioNmbdyDpNIC2um?si=Lc_-D0ubTOqbvKecmnkqaw
[2] https://sentinel.gemalto.com/Blog/Automated_Software_Updates_for_the_On-Demand_Age/

Top URLs in Tweet in G8:
[8] https://medium.com/@DanGalante/sales-marketing-social-media-strategies-for-organic-growth-1e7cdd78c058
[7] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[6] https://www.linkedin.com/pulse/why-customer-objections-sales-marketing-tools-dan-galante
[4] https://www.youtube.com/user/TrendSettingSM
[4] https://dangalante.me/2019/01/31/seth-godins-this-is-marketing-what-it-means-for-brands/
[4] https://dangalante.me/
[4] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[3] https://www.marketingprofs.com/articles/2018/33589/five-common-seo-mistakes-that-content-marketers-make
[3] https://www.youtube.com/watch?v=2Cx8QMIxgKc&feature=youtu.be

[3] https://medium.com/@DanGalante/how-to-use-marketing-to-transform-the-organization-2be1fb56d70e

Top URLs in Tweet in G9:
[2] https://www.sensduclient.com/2019/03/experience-client-les-10-moments-les.html
[1] https://www.eventbrite.fr/e/billets-les-cinemas-pathe-gaumont-les-cles-de-reussite-de-leur-experience-client-21379527743?aff=Academieduservice
[1] https://www.sensduclient.com/2019/03/gestion-des-reclamations-clients-les-7.html
[1] https://www.tendancesrelationclient.com/

Top URLs in Tweet in G10:
[1] https://www.martechadvisor.com/articles/customer-experience-2/does-customer-service-improve-customer-experience/?utm_content=87794522&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] http://customerthink.com/cx-in-2019-top-customer-experience-trends-to-keep-on-your-radar/?utm_content=86918899&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://www.mediapost.com/publications/article/333343/ai-moving-into-customer-service.html?utm_content=87478312&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://www.martechadvisor.com/articles/customer-experience-2/the-secret-to-ensuring-customer-loyalty/
[1] https://cpqmcxminiseries.splashthat.com/?utm_content=87050660&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.martechadvisor.com/articles/customer-experience-2/10-tips-to-build-a-customer-centric-work-culture/
[1] https://www.retailcustomerexperience.com/blogs/mobilizing-the-customer-experience-requires-new-levels-of-collaboration/?utm_content=87136916&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.cx-journey.com/2019/03/5-ways-to-make-customer-experience-your.html?utm_content=86855469&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://cpqmcxminiseries.splashthat.com/?utm_content=86817133&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://cpqmcxminiseries.splashthat.com/?utm_content=87050631&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top Domains
Top Domains in Tweet in Entire Graph:
[267] mycustomer.com
[151] beyondphilosophy.com
[108] customerthink.com
[100] cx-journey.com
[99] forbes.com
[54] linkedin.com
[51] twi.li
[49] twitter.com
[44] icmi.com
[40] co.uk

Top Domains in Tweet in G1:
[28] eglobalis.com
[18] forbes.com
[17] twitter.com
[11] cx-journey.com
[9] com.au
[8] co.uk
[8] linkedin.com
[7] customerexperienceinsight.com
[6] twi.li
[5] cxaccelerator.com

Top Domains in Tweet in G2:
[9] radian6.com
[9] knacksystems.com
[9] linkedin.com
[9] btoes.com
[8] careerarc.com
[8] vocalcom.com
[5] okt.to
[5] twitter.com
[5] forbes.com
[4] possiblenow.com

Top Domains in Tweet in G3:
[80] cx-journey.com
[38] forbes.com
[31] twi.li
[18] customerthink.com
[15] business2community.com
[14] erdm.com
[5] mycustomer.com
[5] customercontactweekdigital.com
[4] socialmagnets.net
[4] thestoryoftelling.com

Top Domains in Tweet in G4:
[254] mycustomer.com
[97] beyondphilosophy.com
[56] customerthink.com
[29] co.uk
[8] hyken.com
[7] on24.com
[6] forbes.com
[5] amazon.com
[4] customerbliss.com
[4] experiencematters.blog

Top Domains in Tweet in G5:
[9] forbes.com
[6] customerbliss.com
[6] customerthink.com
[6] thesmallbusinessforce.com
[5] twitter.com
[4] convertkit.com
[3] forrester.com
[2] globalgurus.org
[2] mycustomer.com
[2] cx-journey.com

Top Domains in Tweet in G6:
[6] ventanaresearch.com
[4] genesys.com
[4] jarnoldassociates.com
[2] verint.com
[2] libsynpro.com
[1] twitter.com

Top Domains in Tweet in G7:
[8] apple.com
[6] youtube.com
[5] salesforce.com
[5] tmcnet.com
[3] soundcloud.com
[3] ow.ly
[3] cmswire.com
[3] gemalto.com
[2] forbes.com
[2] spotify.com

Top Domains in Tweet in G8:
[30] linkedin.com
[18] medium.com
[17] dangalante.me
[9] youtube.com
[6] lnkd.in
[4] business2community.com
[4] marketingprofs.com
[1] salesandmarketing.com
[1] forbes.com

Top Domains in Tweet in G9:
[3] sensduclient.com
[1] eventbrite.fr
[1] tendancesrelationclient.com

Top Domains in Tweet in G10:
[3] martechadvisor.com
[3] splashthat.com
[1] customerthink.com
[1] mediapost.com
[1] retailcustomerexperience.com
[1] cx-journey.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2013] custexp
[1402] cx
[553] customerexperience
[428] custserv
[218] marketing
[209] customerservice
[140] cctr
[104] beyondphilosophy
[94] cco
[94] sales



Top Hashtags in Tweet in G1:
[225] custexp
[217] cx
[127] customerexperience
[41] custserv
[37] customerservice
[21] cxchat
[14] innovation
[13] employeeexperience
[12] leadership
[12] cctr

Top Hashtags in Tweet in G2:
[227] custexp
[72] customerservice
[64] cx
[46] custserv
[18] cctr
[18] contactcenter
[15] customerexperience
[14] callcenter
[10] digital
[9] banking

Top Hashtags in Tweet in G3:
[265] custexp
[170] cx
[108] customerexperience
[78] custserv
[71] cco
[25] empexp
[22] cem
[21] marketing
[16] leadership
[16] feedback

Top Hashtags in Tweet in G4:
[500] custexp
[441] cx
[127] customerexperience
[101] custserv
[63] beyondphilosophy
[47] cctr
[19] marketing
[14] ee
[7] servicedesign
[7] cxe

Top Hashtags in Tweet in G5:
[72] custexp
[48] cx
[7] custserv
[5] entrepreneur
[4] smallbusiness
[4] customerservice
[4] feedback
[3] departmentstore
[3] business
[3] cxchat

Top Hashtags in Tweet in G6:
[30] custexp
[13] cx
[10] ec19
[9] cctr
[6] cloud
[6] cem
[5] callcenter
[5] custserv
[4] tech
[4] womenintech

Top Hashtags in Tweet in G7:
[56] custexp
[47] cx
[17] custserv
[15] customerexperience
[13] socialimpact
[11] socialgood
[9] podcast
[8] socent
[7] marketing
[6] userexperience

Top Hashtags in Tweet in G8:
[102] marketing
[78] custexp
[74] cx
[73] sales
[53] digitalmarketing
[47] smm
[44] bizdev
[33] customerexperience
[32] contentmarketing
[24] b2b

Top Hashtags in Tweet in G9:
[25] custexp
[6] experienceclient
[4] inéquité
[3] relationclient
[3] omnicanal
[2] client
[2] cx
[2] tendancesrc
[2] ludification
[1] cinémas

Top Hashtags in Tweet in G10:
[10] custexp
[6] cx
[6] moderncx2019
[6] customer
[3] cpq
[3] softclouds
[3] carverpump
[2] business
[2] custserv
[2] techtuesday

Top Words
Top Words in Tweet in Entire Graph:
[1814] Words in Sentiment List#1: Positive
[455] Words in Sentiment List#2: Negative
[4] Words in Sentiment List#3: Angry/Violent
[48334] Non-categorized Words
[50603] Total Words
[2016] custexp
[1535] cx
[1168] customer
[623] experience
[553] customerexperience

Top Words in Tweet in G1:
[243] cx
[225] custexp
[149] customer
[127] customerexperience
[82] experience
[44] s
[42] custserv
[37] customerservice
[37] billquiseng
[29] culture

Top Words in Tweet in G2:
[228] custexp
[115] customer
[74] service
[72] customerservice
[71] cx
[52] job
[46] custserv
[46] link
[46] bio
[35] dave

Top Words in Tweet in G3:
[265] custexp
[186] cx
[136] customer
[108] customerexperience
[78] experience
[78] custserv
[71] cco
[66] annettefranz
[56] customers
[33] forbes

Top Words in Tweet in G4:
[500] custexp
[485] cx
[354] customer
[195] experience
[138] new
[127] customerexperience
[111] check
[101] custserv
[77] post
[69] service

Top Words in Tweet in G5:
[89] customer
[82] cx
[72] custexp
[55] jeannebliss
[38] experience
[28] customers
[22] 5
[18] ai
[18] service
[17] employees

Top Words in Tweet in G6:
[30] custexp
[15] panel
[13] cx
[12] mza_analysts
[11] ec19
[9] ringcentral
[9] cctr
[9] monday
[9] customer
[9] enterprisecon

Top Words in Tweet in G7:
[56] custexp
[49] cx
[34] customer
[19] custserv
[19] experience
[17] customers
[15] socialimpactcx
[15] johnfcorrigan
[15] customerexperience
[14] more

Top Words in Tweet in G8:
[108] marketing
[78] custexp
[74] cx
[73] sales
[53] digitalmarketing
[47] smm
[44] bizdev
[33] customerexperience
[32] contentmarketing
[25] b2b

Top Words in Tweet in G9:
[40] client
[39] pour
[38] à
[37] thierryspencer
[34] des
[33] m_flacandji
[32] fidélité
[31] les
[29] observatoirefid
[29] groupe_aquitem

Top Words in Tweet in G10:
[14] customer
[10] custexp
[7] cx
[6] join
[6] moderncx2019
[6] interactive
[6] conversation
[6] demo
[6] carver
[6] pump

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[572] cx,custexp
[486] customer,experience
[399] custexp,cx
[239] custserv,custexp
[174] custexp,customerexperience
[171] customer,service
[105] check,new
[94] customerexperience,cx
[88] check,out
[83] customerexperience,custexp

Top Word Pairs in Tweet in G1:
[107] cx,custexp
[47] customer,experience
[40] custexp,cx
[28] customerexperience,cx
[22] customerexperience,customer
[21] customerexperience,custexp
[21] customerservice,customer
[21] customer,customerexperience
[21] customer,feels
[18] billquiseng,customerservice

Top Word Pairs in Tweet in G2:
[66] customer,service
[55] customerservice,custexp
[46] link,bio
[35] dave,buster's
[31] click,link
[30] cx,custexp
[26] captain,customer
[25] custserv,custexp
[24] customer,experience
[21] service,dave

Top Word Pairs in Tweet in G3:
[77] custexp,cx
[71] customer,experience
[67] custserv,custexp
[43] cx,custexp
[42] cx,cco
[30] customerexperience,cx
[17] custexp,customerexperience
[16] gt,gt
[15] customers,really
[15] really,want

Top Word Pairs in Tweet in G4:
[179] cx,custexp
[173] custexp,cx
[159] customer,experience
[108] custexp,customerexperience
[105] check,new
[77] new,post
[50] post,customerthink
[47] custserv,custexp
[47] cx,beyondphilosophy
[30] customer,centric

Top Word Pairs in Tweet in G5:
[33] customer,experience
[27] cx,custexp
[15] customer,loyalty
[13] customer,service
[11] leading,cx
[11] cx,companies
[11] companies,build
[11] build,greater
[11] greater,customer
[11] loyalty,make

Top Word Pairs in Tweet in G6:
[8] panel,session
[7] cx,custexp
[7] preparation,enterprise
[7] enterprise,connect
[7] connect,2019
[7] 2019,panel
[7] session,monday
[7] monday,18th
[7] 18th,march
[7] march,8am

Top Word Pairs in Tweet in G7:
[18] cx,custserv
[17] custserv,custexp
[11] customer,experience
[11] host,johnfcorrigan
[8] don,t
[8] case,missed
[8] cx,stat
[8] stat,day
[6] missed,host
[6] book,leanimpact

Top Word Pairs in Tweet in G8:
[43] sales,marketing
[41] custexp,cx
[28] cx,custexp
[20] marketing,socialmedia
[20] digitalmarketing,smm
[18] bizdev,custexp
[15] smb,sme
[15] k12,highered
[14] smm,smb
[13] digitalmarketing,contentmarketing

Top Word Pairs in Tweet in G9:
[23] groupe_aquitem,iae_bordeaux
[21] observatoirefid,groupe_aquitem
[19] pour,client
[15] top,des
[15] des,moments
[15] moments,à
[15] à,plus
[15] plus,forte
[15] forte,émotion
[15] émotion,pour

Top Word Pairs in Tweet in G10:
[6] join,moderncx2019
[6] moderncx2019,interactive
[6] interactive,conversation
[6] conversation,demo
[6] demo,customer
[6] customer,carver
[6] carver,pump
[6] pump,showing
[6] showing,operation
[5] customer,experience

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@newvoicemedia
@jeannebliss
@mycustomer
@customerthink
@forbes
@billquiseng
@sampsonlee_cx
@hyken
@m_flacandji

Top Mentioned in G1:
@billquiseng
@ricardosgulko
@cxpert
@debbieszumylo
@deniseleeyohn
@annettefranz
@customerisfirst
@sueduris
@jennysuedempsey
@cxaccelerator

Top Mentioned in G2:
@lianabell8
@qivos_
@estrangedsonar
@howardleelax
@stefonym

Top Mentioned in G3:
@annettefranz
@forbes
@hyken
@ernanroman
@sueduris
@adrianswinscoe
@forbescoaches
@customerthink
@insight_wave
@cx_network

Top Mentioned in G4:
@mycustomer
@customerthink
@sampsonlee_cx
@customerstrateg
@thecxmagazine
@hyken
@martinhw
@carolynblunt
@jimtincher
@chrisdaffy111

Top Mentioned in G5:
@jeannebliss
@forbes
@forrester
@harvardbiz
@mckinsey
@deniseleeyohn
@forrest
@chiprbell
@cxjourney
@jaybaer

Top Mentioned in G6:
@mza_analysts
@enterprisecon
@beth_schultz
@arnoldjon
@genesys
@ringcentral
@avdingus
@nojitter
@five9
@ciscocollab

Top Mentioned in G7:
@johnfcorrigan
@socialimpactcx
@drnatalie
@annmei
@salesforce
@leanimpact
@journimap
@forbes
@annefieldonline
@cmswire

Top Mentioned in G8:
@dangalante
@b2community
@danonmedium
@johnfildes
@mylinkedinpage
@nydentalrep
@marketingprofs
@nyedtechteacher
@smktgsmtdablog
@salesmktmgmt

Top Mentioned in G9:
@m_flacandji
@thierryspencer
@observatoirefid
@groupe_aquitem
@iae_bordeaux
@academieservice
@morningcowork
@critizr

Top Mentioned in G10:
@martechadvisor
@cincom
@oracleengmtcld
@oraclecpq
@carlos_abler
@customer_exp
@tedingscx
@cxguide
@balaji_sandiego
@fairerfinance

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@celebrainltd
@british_airways
@delta
@southwestair
@evankirstel
@chidambara09
@normanbuffong
@sam___hurley
@marshacollier

Top Tweeters in G1:
@celebrainltd
@delta
@southwestair
@normanbuffong
@trippbraden
@wsj
@inc
@carolforden
@qantas
@yahoosg

Top Tweeters in G2:
@jasonhouckmedia
@timekeeper
@wreynoldsyoung
@rachelloumiller
@petergorla
@digitl_mrkting
@jgiannantonio
@paradisoins
@jeffreyshaw1
@teesang

Top Tweeters in G3:
@hertz
@forbes
@juliebhunt
@verizon
@aldo_zaffalon
@ross_quintana
@ggheorghiu
@annettefranz
@coschedule
@terriklass

Top Tweeters in G4:
@chriswill1337
@parvez1
@agami
@hyken
@jaybaer
@andy_mcf
@colinshaw_cx
@complainingcow
@blakemichellem
@bizdonuts

Top Tweeters in G5:
@kingsfanone
@nancyrubin
@jpfrioul
@harvardbiz
@bobehayes
@jankutschera
@baltomel
@jeannebliss
@gartner_inc
@waunaruss

Top Tweeters in G6:
@evankirstel
@ucstrategies
@thecube
@blacksugar75
@ringcentral
@ventanaresearch
@nojitter
@marksmithvr
@genesys
@steffwatson

Top Tweeters in G7:
@british_airways
@socialgoodstuff
@socentlive
@studentforce
@cmswire
@jcpenney
@itproportal
@salesforce
@alchemyleads
@drnatalie

Top Tweeters in G8:
@sectest9
@smeuks
@b2community
@vesperuk
@zuzudotai
@scalarhumanity
@vitoshamedia
@marketingprofs
@bubbles4tw
@ittechbuz

Top Tweeters in G9:
@isabellemirocha
@pathegaumont
@omartineau
@angegagliani
@thierryspencer
@academieservice
@jacquesbouleau
@mbinnovatlantic
@frenchmkters
@clubcomconnecte

Top Tweeters in G10:
@gvalan
@mediapost
@drferdowsi
@loyalty360
@spirosmargaris
@ipfconline1
@junjudapi
@therudingroup
@psb_dc
@digitalcloudgal


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