custexp, Twitter, 4/21/2019 4:03:08 PM, 194455


FAQ | Problem?

custexp_2019-04-21_07-24-12.xlsx
custexp_2019-04-21_07-24-12.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 21, 2019
Short Description:
custexp via NodeXL http://bit.ly/2KVgDxJ
@annettefranz
@mycustomer
@debbieszumylo
@forbes
@billquiseng
@jeannebliss
@socialimpactcx
@deniseleeyohn
@salesforce
@ernanroman

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#customerservice
#marketing
#leadership

Description:
Description
The graph represents a network of 986 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 21 April 2019 at 14:24 UTC.

The requested start date was Sunday, 21 April 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 23-hour, 5-minute period from Sunday, 07 April 2019 at 00:16 UTC to Saturday, 20 April 2019 at 23:21 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 986
Unique Edges : 1112
Edges With Duplicates : 1615
Total Edges : 2727
Number of Edge Types : 3
Mentions : 1738
Tweet : 977
Replies to : 12
Self-Loops : 977
Reciprocated Vertex Pair Ratio : 0.0551663747810858
Reciprocated Edge Ratio : 0.104564315352697
Connected Components : 224
Single-Vertex Connected Components : 147
Maximum Vertices in a Connected Component : 562
Maximum Edges in a Connected Component : 1886
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.601411
Graph Density : 0.00124072033854676
Modularity : 0.405951
NodeXL Version : 1.0.1.410

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[44] https://www.newvoicemedia.com/blog/five-golden-rules-for-delivering-great-customer-experiences
[24] https://www.go.webhelp.com/automation-whitepaper/
[23] https://fiverr.com/makeunique1/
[21] https://beyondphilosophy.com/books/
[17] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[16] https://www.mycustomer.com/content/how-to-deal-with-the-modern-complainer?platform=hootsuite
[13] https://www.cx-journey.com/2019/04/10-more-all-too-common-voc-program.html
[13] https://www.cx-journey.com/2019/04/10-all-too-common-voc-program-mistakes.html
[13] https://thulium.co/from-operations-heavy-to-opportunity-maker/
[13] https://www.mycustomer.com/marketing/strategy/leading-cmos-restructure-their-companies-to-deliver-superior-cx-study?platform=hootsuite

Top URLs in Tweet in G1:
[4] https://thulium.co/from-operations-heavy-to-opportunity-maker/
[4] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[3] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[2] https://emdplugins.com/plugins/knowledge-center-enterprise/?pk_campaign=emplugin_twitter_182&pk_source=twitter&pk_keyword=kcenter-ent&pk_medium=tweet
[2] https://twitter.com/i/web/status/792916083405643780
[2] https://emdplugins.com/plugins/knowledge-center-enterprise/?pk_campaign=emplugin_twitter_187&pk_source=twitter&pk_keyword=kcenter-ent&pk_medium=tweet
[2] https://twitter.com/i/web/status/792920164098535424
[2] https://emdplugins.com/plugins/knowledge-center-wordpress-plugin
[2] https://ir.shareaholic.com/e?a=1&u=https://www.cx-journey.com/2019/04/customer-understanding-cornerstone-of.html%3Futm_campaign%3Dshareaholic%26utm_medium%3Dtwitter%26utm_source%3Dsocialnetwork&r=1
[2] https://www.meta-media.fr/2019/04/10/rejet-de-la-publicite-et-du-ciblage-par-la-donnee-en-france-plus-quailleurs.html

Top URLs in Tweet in G2:
[24] https://www.go.webhelp.com/automation-whitepaper/
[12] https://www.webhelp.com/en-gb/news-insights/blog/designing-cx-solutions-with-ai/
[7] https://searchunifiedcommunications.techtarget.com/news/252461514/Mitel-partners-with-Talkdesk-for-cloud-contact-center
[4] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=193785
[3] https://seths.blog/2019/04/the-true-cost-of-customer-response/
[3] https://www.sogosurvey.com/blog/how-to-improve-customer-experience/
[3] https://cxm.co.uk/sign-up-now-for-aprils-cx-professional-masterclass-with-ian-golding/
[3] http://www.customerexperienceinsight.com/words-that-make-the-customer-experience-better/
[3] https://www.shaunbelding.com/customer-service-blog/loyalty-worth-the-risk/
[3] https://www.webhelp.com/en-gb/news-insights/blog/webhelp-and-harambee-deliver-remarkable-results-in-south-africa/

Top URLs in Tweet in G3:
[6] https://www.inc.com/entrepreneurs-organization/4-factors-that-inspire-raving-fans-create-brand-ambassadors.html?utm_content=buffer966fa&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://www.forbes.com/sites/dangingiss/2019/04/10/consumers-are-more-willing-to-share-positive-experiences-than-negative-ones/#21af3fbf6a49
[4] https://www.forbes.com/sites/serenitygibbons/2019/03/23/why-customer-experience-needs-to-always-be-on-your-mind/#3a6d78944432
[3] https://www.inc.com/jeff-barrett/how-to-keep-your-customers-attention-with-a-better-experience.html
[2] https://www.forbes.com/sites/dangingiss/2019/04/10/consumers-are-more-willing-to-share-positive-experiences-than-negative-ones/
[2] https://www.comm100.com/blog/customer-service-training-videos.html
[2] https://www.josephmichelli.com/blog/5-things-not-to-do-customer-experience/
[2] https://deloitte.wsj.com/cmo/2019/04/07/human-experience-is-greater-than-customer-experience/
[2] https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2019/04/09/combine-automation-with-human-interaction-for-a-better-customer-experience/
[2] https://twi.li/gtjGKz

Top URLs in Tweet in G4:
[15] https://www.mycustomer.com/content/how-to-deal-with-the-modern-complainer?platform=hootsuite
[13] https://www.mycustomer.com/marketing/strategy/leading-cmos-restructure-their-companies-to-deliver-superior-cx-study?platform=hootsuite
[12] https://www.mycustomer.com/experience/engagement/three-critical-things-successful-cx-leaders-get-right?platform=hootsuite
[11] https://www.mycustomer.com/experience/loyalty/10-customer-experience-kpis-that-provide-better-insight-than-nps?platform=hootsuite
[9] https://www.mycustomer.com/experience/engagement/study-reveals-the-secrets-of-cx-leadership-recruitment?platform=hootsuite
[8] https://www.mycustomer.com/marketing/data/clearing-up-confusion-about-personas-and-how-they-impact-customer-journey-design?platform=hootsuite
[8] https://www.mycustomer.com/experience/loyalty/customer-journey-mapping-troubleshooter-how-to-tackle-cjms-most-common-obstacles?platform=hootsuite
[8] https://www.mycustomer.com/service/contact-centres/what-virgin-holidays-three-year-plan-teaches-us-about-building-successful?platform=hootsuite
[7] https://www.mycustomer.com/community/blogs/forrester/behavioural-science-moves-beyond-marketing-to-cx?platform=hootsuite
[7] https://www.mycustomer.com/hub/how-to-create-a-unified-end-to-end-service-experience?platform=hootsuite

Top URLs in Tweet in G5:
[7] https://beyondphilosophy.com/how-does-mental-accounting-influence-customer-experience/
[7] https://beyondphilosophy.com/books/
[6] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/
[6] http://www.eglobalis.com/creating-simple-experience-culture/
[5] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[4] https://beyondphilosophy.com/are-you-listening-to-your-customers-or-driving-them-crazy/
[4] https://beyondphilosophy.com/digital-transformation-the-unexpected-opportunities-and-surprising-problems-for-customer-experience/
[4] https://beyondphilosophy.com/intuitive-customer-self-assessment/
[3] https://beyondphilosophy.com/cx-assessment/survey/
[3] https://beyondphilosophy.com/how-make-customer-experience-convenient/

Top URLs in Tweet in G6:
[13] https://www.cx-journey.com/2019/04/10-more-all-too-common-voc-program.html
[11] https://www.cx-journey.com/2019/04/10-all-too-common-voc-program-mistakes.html
[7] https://www.cx-journey.com/2019/04/customer-understanding-cornerstone-of.html
[7] https://www.cx-journey.com/2019/04/10-all-too-common-voc-program-mistakes.html?spref=tw
[6] https://www.intouchinsight.com/blog/from-customer-experience-data-to-outcomes/
[5] https://www.cx-journey.com/2019/01/building-blocks-of-customer-experience.html
[4] https://www.customerbliss.com/how-a-legacy-organization-embraces-digital-media-to-engage-audiences/
[4] https://www.forbes.com/sites/forbescoachescouncil/2018/10/18/has-your-customer-experience-transformation-stalled/#1f355da41ca4
[3] https://www.cxpa.org/2019usinsightexchange/home
[3] https://www.futureoffieldservice.com/2019/04/17/the-cx-mindset-journey-not-destination/

Top URLs in Tweet in G7:
[14] https://beyondphilosophy.com/books/
[12] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[6] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/
[5] https://beyondphilosophy.com/how-does-time-of-day-affect-how-much-we-sell-2/
[4] https://www.theinsightwave.com/blog/what-kind-of-customer-experience-leader-do-you-need-to-be
[4] Customer
[4] Experience
[3] https://www.theinsightwave.com/blog/a-seat-at-the-table
[3] https://beyondphilosophy.com/are-you-using-this-powerful-sales-technique-2/
[2] https://www.brandingstrategyinsider.com/2019/04/every-brand-purpose-must-be-defended.html

Top URLs in Tweet in G8:
[4] https://www.aem.org/news/4-psychology-experiments-that-can-strengthen-customer-relationships/
[3] https://www.erdm.com/articles-innovator-profiles/2019/4/4/dont-let-lack-of-customer-trust-or-feeling-valued-undermine-marketing-engagement?platform=hootsuite
[3] https://www.business2community.com/customer-experience/the-power-of-a-smile-2-02188144?platform=hootsuite
[3] https://hyken.com/customer-experience-2/experiential-calluses-against-poor-cx/?utm_content=buffer92b8d&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.business2community.com/customer-experience/6-ways-to-improve-cx-without-draining-your-budget-02188135?platform=hootsuite
[2] https://www.forbes.com/sites/forbestechcouncil/2019/04/03/maximizing-the-value-of-your-existing-customer-churn-prediction-models/#28bf94a83c12?platform=hootsuite
[2] http://erdm.com/blog.php#ufh-i-167182593-the-customer-is-wrong-and-cannot-be-trusted?platform=hootsuite
[2] http://customerthink.com/only-25-of-companies-have-success-with-customer-experience-pity/?utm_content=buffere8bab&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] http://customerthink.com/how-to-properly-mix-emotions-into-customer-experience/?platform=hootsuite
[2] https://www.business2community.com/customer-experience/customers-need-a-cx-that-blends-human-automated-interactions-02191385?platform=hootsuite

Top URLs in Tweet in G9:
[3] https://www.reuters.com/article/us-amazon-com-brands-apparel-idUSKCN1RL0E7
[3] https://blog.ted.com/how-to-rebuild-trust-frances-frei-speaks-at-ted2018/
[3] https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust
[2] https://hbswk.hbs.edu/item/the-ikea-effect-when-labor-leads-to-love
[2] https://www.pinterest.com/ariegoldshlager/customer-co-creation/
[2] https://hbswk.hbs.edu/item/break-your-addiction-to-service-heroes
[2] https://www.bbc.com/news/business-45324752
[2] https://www.qut.edu.au/news?news-id=20696
[2] https://hbr.org/2019/04/why-anxious-customers-prefer-human-customer-service
[2] https://beyondthearc.com/blog/2019/digital-transformation/tech-2019-top-digital-trends-tomorrows-customer-experience

Top URLs in Tweet in G10:
[4] https://hbr.org/2016/09/the-elements-of-value
[3] http://digital-leadership-associates.passle.net/post/102fi6n/why-is-lush-leaving-social-media-yes-surprised-me-too
[3] http://www.social-experts.net/modern-selling-trust-inside-and-out
[3] http://digital-leadership-associates.passle.net/post/102exce/keys-to-implementing-digital-customer-experience
[1] https://www.stevecurtin.com/blog/the-unseating-of-sears/
[1] https://www.foxnews.com/health/forcing-a-smile-at-work-linked-to-drinking-report
[1] https://hbr.org/2019/01/retailers-are-squandering-their-most-potent-weapons
[1] http://www.social-experts.net/what-next-after-your-sales-transformation
[1] http://digital-leadership-associates.passle.net/post/102fgqg/new-research-reveals-the-business-benefits-of-connecting-social-and-customer-serv
[1] http://digital-leadership-associates.passle.net/post/102ezj5/consumers-are-obsessed-with-digital-research-and-are-reshaping-customer-journeys

Top Domains
Top Domains in Tweet in Entire Graph:
[183] mycustomer.com
[124] beyondphilosophy.com
[79] twitter.com
[75] customerthink.com
[65] forbes.com
[63] cx-journey.com
[46] webhelp.com
[45] newvoicemedia.com
[43] co.uk
[33] dangalante.me

Top Domains in Tweet in G1:
[26] twitter.com
[15] emdplugins.com
[12] careerarc.com
[9] btoes.com
[8] twi.li
[8] mopinion.com
[8] vocalcom.com
[7] linkedin.com
[6] scorebuddyqa.com
[6] fonolo.com

Top Domains in Tweet in G2:
[45] webhelp.com
[11] mycustomer.com
[9] nodexlgraphgallery.org
[8] customerbliss.com
[7] techtarget.com
[6] customerthink.com
[5] youtube.com
[5] co.uk
[4] entrepreneur.com
[4] twitter.com

Top Domains in Tweet in G3:
[20] forbes.com
[12] inc.com
[5] twitter.com
[4] mycustomer.com
[4] josephmichelli.com
[3] customerthink.com
[3] business2community.com
[3] twi.li
[3] smartcrowds.com
[2] linkedin.com

Top Domains in Tweet in G4:
[162] mycustomer.com
[11] workingsolutions.com
[4] purpleplanet.com
[2] twitter.com
[2] ow.ly
[1] uctoday.com
[1] businesswire.com
[1] empirix.com

Top Domains in Tweet in G5:
[68] beyondphilosophy.com
[38] customerthink.com
[28] co.uk
[11] okt.to
[10] eglobalis.com
[8] hyken.com
[5] customerbliss.com
[3] cmswire.com
[2] facebook.com
[2] pivotpointsolutions.net

Top Domains in Tweet in G6:
[56] cx-journey.com
[10] forbes.com
[6] intouchinsight.com
[5] twitter.com
[4] customerbliss.com
[3] cxpa.org
[3] futureoffieldservice.com
[3] thestoryoftelling.com
[2] genesys.com
[2] strategy-business.com

Top Domains in Tweet in G7:
[55] beyondphilosophy.com
[12] theinsightwave.com
[3] omoto.io
[2] brandingstrategyinsider.com
[2] linkedin.com
[2] crackthecustomercode.com
[1] b2c.news
[1] hyken.com
[1] customerthink.com
[1] msn.com

Top Domains in Tweet in G8:
[19] customerthink.com
[17] forbes.com
[14] business2community.com
[7] erdm.com
[5] scorebuddyqa.com
[4] aem.org
[4] hyken.com
[3] cx-journey.com
[2] cmo.com
[1] retailcustomerexperience.com

Top Domains in Tweet in G9:
[6] ted.com
[5] hbs.edu
[4] reuters.com
[3] twitter.com
[3] beyondthearc.com
[2] pinterest.com
[2] bbc.com
[2] edu.au
[2] hbr.org
[1] msi.org

Top Domains in Tweet in G10:
[8] passle.net
[5] hbr.org
[4] social-experts.net
[1] stevecurtin.com
[1] foxnews.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1814] custexp
[1157] cx
[420] custserv
[382] customerexperience
[191] customerservice
[178] marketing
[141] leadership
[133] cctr
[99] ai
[93] beyondphilosophy



Top Hashtags in Tweet in G1:
[329] custexp
[95] customerservice
[93] custserv
[72] cx
[31] customerexperience
[15] wordpress
[15] plugin
[12] callcenter
[10] cctr
[9] leadership

Top Hashtags in Tweet in G2:
[153] custexp
[146] cx
[62] ai
[50] automation
[45] customerexperience
[42] artificialintelligence
[42] webhelpdisruptorseries
[35] custserv
[23] whitepaper
[20] customerservice

Top Hashtags in Tweet in G3:
[89] custexp
[75] cx
[29] custserv
[22] customerexperience
[6] training
[6] cctr
[5] nationalscrabbleday
[5] customerservice
[5] customerfirstsummit
[4] voc

Top Hashtags in Tweet in G4:
[172] custexp
[150] cx
[72] custserv
[52] cctr
[24] marketing
[8] customersuccess
[7] custcare
[6] socmed
[6] socialbiz
[6] scrm

Top Hashtags in Tweet in G5:
[198] custexp
[189] cx
[135] customerexperience
[52] beyondphilosophy
[15] leadership
[13] customersuccess
[12] csuite
[11] customerservice
[10] strategy
[10] innovation

Top Hashtags in Tweet in G6:
[109] custexp
[90] cx
[44] cco
[39] voc
[37] customerexperience
[31] surveys
[27] feedback
[26] empexp
[23] leadership
[21] culture

Top Hashtags in Tweet in G7:
[96] custexp
[73] cx
[40] beyondphilosophy
[17] cxe
[14] cco
[12] customerexperience
[7] leadership
[7] cxsummit19
[6] cxo
[3] retail

Top Hashtags in Tweet in G8:
[76] custexp
[62] custserv
[27] cx
[2] marketing
[2] voc
[2] qa
[2] callcenter
[2] customerservice
[2] qualityassurance
[2] cctr

Top Hashtags in Tweet in G9:
[32] cx
[29] custexp
[24] customerexperience
[22] cco
[22] cxo
[22] cem
[22] cex
[21] cmo
[14] cxm
[9] custserv

Top Hashtags in Tweet in G10:
[17] custexp
[10] customerexperience
[10] custserv
[9] socialselling
[7] innovation
[6] digitalselling
[6] leadership
[5] customerservice
[4] cx
[4] consumer

Top Words
Top Words in Tweet in Entire Graph:
[1803] Words in Sentiment List#1: Positive
[589] Words in Sentiment List#2: Negative
[0] Words in Sentiment List#3: Angry/Violent
[43072] Non-categorized Words
[45464] Total Words
[1814] #custexp
[1157] #cx
[842] customer
[420] #custserv
[382] #customerexperience

Top Words in Tweet in G1:
[329] #custexp
[192] customer
[128] service
[95] #customerservice
[93] #custserv
[93] link
[91] bio
[86] job
[72] #cx
[69] dave

Top Words in Tweet in G2:
[153] #custexp
[146] #cx
[72] customer
[62] #ai
[50] #automation
[45] #customerexperience
[42] #artificialintelligence
[42] #webhelpdisruptorseries
[35] #custserv
[27] webhelp

Top Words in Tweet in G3:
[89] #custexp
[75] #cx
[37] customer
[29] #custserv
[28] customers
[23] forbes
[22] #customerexperience
[22] experience
[13] service
[12] inc

Top Words in Tweet in G4:
[172] #custexp
[150] #cx
[108] customer
[72] #custserv
[52] #cctr
[37] new
[37] mycustomer
[36] experience
[34] journey
[28] cx

Top Words in Tweet in G5:
[198] #custexp
[189] #cx
[135] #customerexperience
[104] check
[96] new
[92] customer
[64] experience
[64] post
[52] #beyondphilosophy
[39] customerthink

Top Words in Tweet in G6:
[109] #custexp
[90] #cx
[50] customer
[44] gt
[44] #cco
[39] #voc
[39] annettefranz
[37] #customerexperience
[35] 10
[32] mistakes

Top Words in Tweet in G7:
[96] #custexp
[73] #cx
[41] customer
[40] #beyondphilosophy
[38] experience
[35] read
[26] questions
[18] out
[17] #cxe
[16] time

Top Words in Tweet in G8:
[76] #custexp
[62] #custserv
[51] customer
[27] #cx
[18] experience
[17] customers
[14] hyken
[13] forbes
[10] service
[8] trust

Top Words in Tweet in G9:
[40] customer
[32] #cx
[29] #custexp
[27] ariegoldshlager
[24] #customerexperience
[22] #cco
[22] #cxo
[22] #cem
[22] #cex
[21] #cmo

Top Words in Tweet in G10:
[17] #custexp
[11] digitalleadersa
[10] #customerexperience
[10] #custserv
[9] timothy_hughes
[9] #socialselling
[8] customer
[8] social
[8] passle
[7] #innovation

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[427] #cx,#custexp
[342] #custexp,#cx
[243] customer,experience
[235] #custserv,#custexp
[195] customer,service
[143] #custexp,#customerexperience
[100] link,bio
[99] check,out
[93] #customerservice,#custexp
[93] check,new

Top Word Pairs in Tweet in G1:
[118] customer,service
[91] link,bio
[88] #customerservice,#custexp
[73] #custserv,#custexp
[69] dave,buster's
[62] click,link
[47] winner's,circle
[47] circle,customer
[38] service,dave
[37] bio,apply

Top Word Pairs in Tweet in G2:
[81] #cx,#custexp
[42] #webhelpdisruptorseries,#automation
[32] #artificialintelligence,#ai
[32] #ai,#webhelpdisruptorseries
[23] #automation,#whitepaper
[23] #whitepaper,#cx
[21] customer,experience
[18] customer,service
[17] #automation,#cx
[15] #custexp,#cx

Top Word Pairs in Tweet in G3:
[33] #cx,#custexp
[19] #custexp,#cx
[11] customer,experience
[9] #custserv,#custexp
[8] customer,service
[7] consumers,more
[7] more,willing
[7] willing,share
[7] share,positive
[7] positive,experiences

Top Word Pairs in Tweet in G4:
[93] #custexp,#cx
[37] #cx,#custexp
[32] customer,journey
[29] #custserv,#cctr
[25] customer,experience
[25] new,research
[22] #cctr,#custexp
[20] #custserv,#custexp
[17] #cx,#custserv
[17] research,accenture

Top Word Pairs in Tweet in G5:
[109] #cx,#custexp
[93] check,new
[92] #custexp,#customerexperience
[60] new,post
[51] customer,experience
[34] post,customerthink
[33] new,article
[29] article,thecxmagazine
[28] #custexp,#cx
[28] #cx,#beyondphilosophy

Top Word Pairs in Tweet in G6:
[54] #custexp,#cx
[31] program,mistakes
[31] mistakes,part
[24] customer,experience
[24] #cx,#cco
[22] gt,gt
[22] common,voc
[22] voc,program
[18] 10,common
[18] part,1

Top Word Pairs in Tweet in G7:
[35] customer,experience
[23] #custexp,#cx
[20] #cx,#custexp
[16] check,out
[15] #beyondphilosophy,#custexp
[14] needing,read
[14] read,up
[14] up,#cx
[14] #cx,trends
[14] trends,insights

Top Word Pairs in Tweet in G8:
[61] #custserv,#custexp
[16] customer,experience
[11] forbes,#custserv
[10] customer,service
[9] #custexp,#cx
[5] don,t
[5] customer,trust
[5] hyken,#custserv
[5] customer,relationships
[4] t,lack

Top Word Pairs in Tweet in G9:
[27] #cx,#custexp
[23] #custexp,#customerexperience
[22] #cco,#cxo
[21] #customerexperience,#cco
[21] #cxo,#cem
[21] #cem,#cex
[13] #cex,#cxm
[12] loyalty,penalty
[11] #cxm,#cmo
[11] ariegoldshlager,customer

Top Word Pairs in Tweet in G10:
[8] digitalleadersa,#socialselling
[6] customer,experience
[5] #custserv,#custexp
[5] passle,timothy_hughes
[5] #socialselling,#leadership
[4] 30,elements
[4] elements,#consumer
[4] #consumer,value
[4] value,pyramid
[4] pyramid,harvardbiz

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@newvoicemedia
@annettefranz
@mycustomer
@customerthink
@forbes
@jeannebliss
@hyken
@thecxmagazine
@ariegoldshlager
@billquiseng

Top Mentioned in G1:
@howardleelax
@vhtcx
@lianabell8
@ruanofaxas

Top Mentioned in G2:
@jeannebliss
@billquiseng
@talkdesk
@helenmurraycxo
@fonolo
@andrewincontact
@mycustomer
@arnoldjon
@marshacollier
@ipfconline1

Top Mentioned in G3:
@forbes
@inc
@debbieszumylo
@kayejchapman
@jennysuedempsey
@cxpert
@cxaccelerator
@freshworksinc
@jasonhouckmedia
@jtwatkin

Top Mentioned in G4:
@mycustomer
@accenture
@complainingcow
@rewgolding
@gerrybuk
@sampsonlee_cx
@michaelhinshaw
@jimtincher
@virginholidays
@martinhw

Top Mentioned in G5:
@customerthink
@thecxmagazine
@ricardosgulko
@colinshaw_cx
@hyken
@blakemichellem
@alek_w_o
@jeannebliss
@vocmountaineer
@confirmit

Top Mentioned in G6:
@annettefranz
@intouchinsight
@forbes
@sueduris
@forbescoaches
@thefutureoffs
@sjnicastro
@bernadettejiwa
@genesys
@jeannebliss

Top Mentioned in G7:
@jeanniecw
@kitewheel
@toddunger
@beyondp
@doingcxright
@laurenfeehrer
@insight_wave
@surepet_sarah
@narvarinc
@lilianapetrova

Top Mentioned in G8:
@hyken
@forbes
@adrianswinscoe
@ernanroman
@annettefranz
@elenatravelgram
@score_buddy
@customerthink
@chiprbell
@jtwatkin

Top Mentioned in G9:
@ariegoldshlager
@ryanbuell
@joepine
@jonpicoult
@aimee_lucas
@gregverdino
@dcapuan0
@drgiesler
@fcagroup
@tesla

Top Mentioned in G10:
@digitalleadersa
@timothy_hughes
@antgrasso
@harvardbiz
@illuminate_soft
@ipfconline1
@philipjhesketh
@t
@philstubbs14
@marketoonist

Top Tweeters
Top Tweeters in Entire Graph:
@comcastcares
@evankirstel
@digestwordpress
@chidambara09
@naibacloud
@teamnike
@sam___hurley
@business
@calcaware
@marshacollier

Top Tweeters in G1:
@timekeeper
@brainzooming
@ruanofaxas
@randyhamilton
@jgiannantonio
@ggheorghiu
@vizworld
@amruthasuri
@flavmartins
@jobinindia

Top Tweeters in G2:
@evankirstel
@calcaware
@marshacollier
@kingsfanone
@santchiweb
@katenasser
@entrepreneur
@3eani
@pardoe_ai
@hm_custserv

Top Tweeters in G3:
@entwistletx
@wsj
@jasonhouckmedia
@inc
@forbes
@b2community
@viragshah4
@indecentkurt
@larrykim
@barrettall

Top Tweeters in G4:
@digestwordpress
@complainingcow
@flexjobs
@mycustomer
@danielal007
@virginholidays
@leadforensics
@thewhitecompany
@accenture
@martinhw

Top Tweeters in G5:
@kriscolvin
@custexpworld
@technojederbig
@andy_mcf
@colinshaw_cx
@clearaction
@blakemichellem
@informationage
@oraclecx
@digitaltransf11

Top Tweeters in G6:
@designthinkbot
@annettefranz
@kdhungerford
@thesuccesstm
@stratandbiz
@bernadettejiwa
@oraclemktgcloud
@earnmoneynow24
@kayako
@sergimun

Top Tweeters in G7:
@comcastcares
@aldo_zaffalon
@xfinity
@jeanniecw
@walmartcanada
@amazon
@beyondp
@chrismatyszczyk
@brandinginsider
@360connext

Top Tweeters in G8:
@hyken
@cmo_com
@cxjourney
@sap
@adrianswinscoe
@yec
@callcentrehelp
@fabiechiche
@alisonbcoleman
@stevedigioia

Top Tweeters in G9:
@rautsan
@leoveigasanchez
@mkrigsman
@wimrampen
@ariegoldshlager
@mikewittenstein
@nyike
@joepine
@dcapuan0
@aimee_lucas

Top Tweeters in G10:
@britishvogue
@timothy_hughes
@dill_bot
@lushltd
@harvardbiz
@ultabeauty
@walgreens
@digitalleadersa
@raybordogna
@antgrasso


We use necessary cookies to make our site work. We’d like to set additional cookies to understand site usage, make site improvements and to remember your settings. We also use cookies set by other sites to help deliver content from their services.