custexp, Twitter, 5/5/2019 4:12:55 PM, 195701


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custexp_2019-05-05_07-24-11.xlsx
custexp_2019-05-05_07-24-11.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 05, 2019
Short Description:
custexp via NodeXL http://bit.ly/2GXGzU0
@debbieszumylo
@forbes
@annettefranz
@mycustomer
@billquiseng
@kayejchapman
@santchiweb
@hyken
@balaji_sandiego
@mylinkedinpage

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#marketing
#customerservice
#sales
#cctr

Description:
Description
The graph represents a network of 1,008 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 May 2019 at 14:24 UTC.

The requested start date was Sunday, 05 May 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 22-hour, 39-minute period from Sunday, 21 April 2019 at 00:46 UTC to Saturday, 04 May 2019 at 23:26 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 1008
Unique Edges : 1201
Edges With Duplicates : 1529
Total Edges : 2730
Number of Edge Types : 3
Mentions : 1746
Tweet : 967
Replies to : 17
Self-Loops : 967
Reciprocated Vertex Pair Ratio : 0.0482420278004906
Reciprocated Edge Ratio : 0.0920436817472699
Connected Components : 218
Single-Vertex Connected Components : 143
Maximum Vertices in a Connected Component : 582
Maximum Edges in a Connected Component : 1968
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 4.907706
Graph Density : 0.00126298450528838
Modularity : 0.434177
NodeXL Version : 1.0.1.412

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[40] https://www.go.webhelp.com/automation-whitepaper/
[32] http://digital-leadership-associates.passle.net/post/102fj5y/top-six-digital-transformation-trends-for-2019
[25] https://beyondphilosophy.com/books/
[20] https://www.cx-journey.com/2019/04/prioritizing-your-cx-improvement.html
[17] https://thulium.co/from-operations-heavy-to-opportunity-maker/
[16] https://fiverr.com/makeunique1/
[14] https://www.cx-journey.com/2019/05/you-arent-journey-mapping.html
[13] https://www.forbes.com/sites/shephyken/2019/04/21/how-to-turn-satisfied-customers-into-loyal-customers/#3f58ec3a2d3f
[13] https://www.webhelp.com/en-gb/news-insights/blog/designing-cx-solutions-with-ai/
[12] -

Top URLs in Tweet in G1:
[7] https://youtu.be/E4LdFtAQMQM
[4] http://knacksystems.com/customer-experience-with-smart-content-on-demand/
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] https://www.linkedin.com/pulse/outsource-our-customer-service-grown-call-center-internally-laird/
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[3] https://thulium.co/from-operations-heavy-to-opportunity-maker/
[2] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[2] https://link.medium.com/abggKw5s1V
[2] https://attendee.gotowebinar.com/register/5425497643593928204?source=Twitter
[2] https://www.vocalcom.com/en/blog/digital-customer-engagement/5-rules-for-giving-customers-the-self-service-they-want/?source=twitter

Top URLs in Tweet in G2:
[13] https://www.forbes.com/sites/shephyken/2019/04/21/how-to-turn-satisfied-customers-into-loyal-customers/#3f58ec3a2d3f
[7] https://www.forbes.com/sites/dangingiss/2019/04/22/3-things-customer-experience-experts-are-talking-about-right-now/#6ae03e97572d
[6] https://ladyjaney.co.uk/breakfast-with-shep-hyken-customer-service-expert-and-speaker/
[5] https://www.business2community.com/customer-experience/the-difference-between-surprise-and-delight-and-just-delight-02194919?platform=hootsuite
[5] https://www.forbes.com/sites/dangingiss/2019/04/22/3-things-customer-experience-experts-are-talking-about-right-now/#6a47329c572d
[4] http://www.iris.xyz/sell/client-experience/why-do-people-put-up-with-bad-service
[3] https://hyken.com/customer-service-3/difference-between-surprise-delight-and-just-delight/
[3] https://www.stevecurtin.com/blog/being-capable-is-not-enough-2/
[3] https://heartofthecustomer.com/how-journey-mapping-differs-from-traditional-market-research/
[3] https://www.linkedin.com/pulse/3-ways-you-ruining-your-customers-day-jeannie-walters-ccxp?utm_campaign=coschedule&utm_source=twitter&utm_medium=jeanniecw&utm_content=https://www.linkedin.com/pulse/3-ways-you-ruining-your-customers-day-jeannie-walters-ccxp

Top URLs in Tweet in G3:
[40] https://www.go.webhelp.com/automation-whitepaper/
[13] https://www.webhelp.com/en-gb/news-insights/blog/designing-cx-solutions-with-ai/
[11] https://www.youtube.com/user/TrendSettingSM
[10] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/
[7] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[6] https://discover.cisco.com/en/us/retail/ebook/cx2020
[6] https://lnkd.in/dH9d95y
[6] https://lnkd.in/dH6ntyc
[5] https://www.webhelp.com/en-gb/news-insights/blog/webhelp-and-harambee-deliver-remarkable-results-in-south-africa/
[5] https://dangalante.me/2018/11/13/4-key-insights-from-dmwf/

Top URLs in Tweet in G4:
[15] https://www.cx-journey.com/2019/04/prioritizing-your-cx-improvement.html
[13] https://www.cx-journey.com/2019/05/you-arent-journey-mapping.html
[8] https://www.cx-journey.com/2018/04/from-journey-map-to-experience.html
[6] https://www.cx-journey.com/2019/04/10-more-all-too-common-voc-program.html
[5] https://www.cx-journey.com/2019/04/customer-understanding-cornerstone-of.html
[4] https://www.cxpa.org/2019usinsightexchange/home
[4] https://forms.gle/SEutVfCNrDa5fpyb8
[4] Link]
[4] The
[4] Six

Top URLs in Tweet in G5:
[4] http://customerthink.com/do-you-know-what-im-thinking-ai-doesnt-yet/
[4] https://www.forbes.com/sites/chipbell/2019/04/23/i-am-the-warranty/#741e745378f0
[3] https://www.retailcustomerexperience.com/blogs/how-to-create-a-customer-experience-that-keeps-bringing-people-back/
[3] https://customerthink.com/4-tactics-to-building-and-managing-customer-success-with-allison-pickens/
[2] https://www.brandwatch.com/reports/best-brands-for-customer-experience/
[2] https://www.customerbliss.com/build-employee-experience-hertz/
[2] https://www.getfeedback.com/blog/proving-the-value-of-a-cx-strategy-to-your-executive-team/?utm_content=90809426&utm_medium=social&utm_source=twitter&hss_channel=tw-3278163936
[2] https://www.stevecurtin.com/blog/inspiring-initiative/
[2] http://customerthink.com/data-lakes-and-customer-data-platforms-a-win-win-for-marketing-and-it/
[2] http://customerthink.com/how-to-structure-qualitative-and-quantitative-user-research-projects/

Top URLs in Tweet in G6:
[2] https://www.forbes.com/sites/dangingiss/2019/04/22/3-things-customer-experience-experts-are-talking-about-right-now/?utm_content=89969258&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#c7607dc572d4
[2] https://www.forbes.com/sites/forbesagencycouncil/2019/04/30/customer-experience-cx-programs-past-present-and-future/?utm_content=90582891&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#70fbffeb1b26
[2] https://relay42.com/resource/the-ultimate-customer-centricity-model-and-test?utm_content=89446846&utm_medium=social&utm_source=twitter&hss_channel=tw-221112401
[2] https://relay42.com/resource/the-ultimate-customer-centricity-model-and-test?utm_content=89446322&utm_medium=social&utm_source=twitter&hss_channel=tw-221112401
[1] https://www.raconteur.net/retail/ai-customer-experience?utm_content=90869189&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://aragonresearch.com/dont-fall-into-the-widening-customer-experience-gap/?utm_content=90137077&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://smartercx.com/what-is-customer-engagement-marketing/?utm_content=90267648&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.entrepreneur.com/article/331658?utm_content=90365696&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.forbes.com/sites/blakemorgan/2019/04/15/10-fresh-examples-of-customer-experience-innovation/#70208f247d3a
[1] https://www.forbes.com/sites/blakemorgan/2019/05/01/10-examples-of-how-operational-efficiencies-improve-customer-experience/#69b125d03ba9

Top URLs in Tweet in G7:
[3] https://www.ouest-france.fr/economie/transports/avion/easyjet-ne-vendra-plus-de-cacahuetes-dans-ses-avions-cause-des-allergies-6323654?utm_source=neolane_of_newsletter-generale_mediego&utm_campaign=of_newsletter-generale&mediego_ruuid=a68024e5-dbaf-4404-acb1-319c45d7010d_17&mediego_euid=1242468&mediego_campaign=20190426_email_html&utm_medium=email&utm_content=20190426&vid=1242468
[1] https://www.deplacementspros.com/Singapore-Airlines-meilleure-compagnie-au-monde-d-apres-Tripadvisor_a53196.html
[1] https://twitter.com/Reuters/status/1122512694597308416

Top URLs in Tweet in G8:
[5] http://www.bbc.com/capital/story/20190422-how-the-ikea-effect-subtly-influences-how-you-spend
[4] https://www.newyorker.com/business/currency/airlines-want-you-to-suffer?mbid=social_twitter
[3] https://www.nytimes.com/2019/05/01/books/booksupdate/indigo-books-canadian-chain.html
[3] https://hbr.org/2015/02/7-steps-to-deliver-better-customer-experiences?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[2] http://ariegoldshlager.wordpress.com/2014/08/12/are-customers-loyal-to-your-brand-or-to-your-points/
[2] https://hbswk.hbs.edu/item/the-ikea-effect-when-labor-leads-to-love
[2] https://www.reuters.com/article/us-zozo-tech/after-bodysuit-blow-japans-zozo-embarks-on-hiring-spree-to-shore-up-online-mall-idUSKCN1S00O8
[2] https://www.latimes.com/business/lazarus/la-fi-lazarus-airline-seats-from-hell-20190426-story.html
[2] https://www.nytimes.com/2019/04/27/technology/apple-screen-time-trackers.html
[2] https://twitter.com/ariegoldshlager/status/1122097395490328577

Top URLs in Tweet in G9:
[12] https://www.mycustomer.com/service/management/what-is-intelligent-customer-service-and-how-does-it-resolve-todays-service?platform=hootsuite
[10] https://www.mycustomer.com/service/management/why-service-staff-avoid-taking-ownership-and-how-to-help-them?platform=hootsuite
[10] https://www.mycustomer.com/marketing/data/clearing-up-confusion-about-personas-and-how-they-impact-customer-journey-design?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/10-customer-experience-kpis-that-provide-better-insight-than-nps?platform=hootsuite
[9] https://www.mycustomer.com/resources/contact-centre-technology-barometer-2019?platform=hootsuite
[9] https://www.mycustomer.com/content/brian-solis-how-to-deliver-cx-in-the-age-of-digital-distraction
[9] https://www.mycustomer.com/experience/loyalty/extreme-experience-how-brands-are-achieving-customer-success-without-being?platform=hootsuite
[9] https://www.mycustomer.com/experience/engagement/what-are-the-three-limitations-of-customer-centricity-and-which-companies?platform=hootsuite
[8] https://www.mycustomer.com/experience/loyalty/how-southwest-airlines-used-behavioural-science-to-create-a-better-boarding?platform=hootsuite
[7] https://www.mycustomer.com/experience/engagement/lessons-from-the-bestworst-rated-brands-for-customer-and-employee-satisfaction?platform=hootsuite

Top URLs in Tweet in G10:
[4] https://www.genesys.com/blog/post/top-5-technology-predictions-whats-next-for-customer-experience-in-2019?utm_campaign=blog&utm_medium=organicsocial&utm_source=twitter&utm_content=1555353342
[3] https://twitter.com/ITSolutionsATL/status/1121466576686002176
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=timfriebel&utm_medium=twitter&es_p=9183198
[1] https://www.genesys.com/press?release=122779&utm_campaign=pr&utm_medium=organicsocial&utm_source=twitter&utm_content=1556034641
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=erwannthomassain&utm_medium=twitter&es_p=9205776
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=markopopovic&utm_medium=twitter&es_p=9198813
[1] https://www.callcentrehelper.com/customer-journey-analytics-140334.htm?utm_source=twitter
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=nancykirwan&utm_medium=twitter&es_p=9181775
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=danklimpel&utm_medium=twitter&es_p=9182682
[1] https://www.genesys.com/customer-stories/yahoo-japan?utm_campaign=evso&utm_source=noeliaromanillosarribas&utm_medium=twitter&es_p=9196033

Top Domains
Top Domains in Tweet in Entire Graph:
[157] mycustomer.com
[97] beyondphilosophy.com
[95] customerthink.com
[89] forbes.com
[65] cx-journey.com
[58] webhelp.com
[48] twitter.com
[40] dangalante.me
[37] co.uk
[34] passle.net

Top Domains in Tweet in G1:
[16] twi.li
[11] scorebuddyqa.com
[9] btoes.com
[8] vocalcom.com
[8] radian6.com
[7] youtu.be
[6] forbes.com
[5] lnkd.in
[4] twitter.com
[4] mopinion.com

Top Domains in Tweet in G2:
[54] forbes.com
[24] customerthink.com
[20] business2community.com
[11] co.uk
[8] mycustomer.com
[8] fonolo.com
[7] iris.xyz
[5] hyken.com
[5] stevecurtin.com
[5] cx-journey.com

Top Domains in Tweet in G3:
[58] webhelp.com
[40] dangalante.me
[18] linkedin.com
[16] salesforce.com
[15] youtube.com
[15] lnkd.in
[10] radian6.com
[6] cisco.com
[3] marketingtechnews.net
[2] namecheap.com

Top Domains in Tweet in G4:
[55] cx-journey.com
[6] customerthink.com
[6] intouchinsight.com
[5] twi.li
[4] cxpa.org
[4] forms.gle
[4] forbes.com
[4] adrianswinscoe.com
[3] thestoryoftelling.com
[3] cmswire.com

Top Domains in Tweet in G5:
[59] customerthink.com
[19] co.uk
[8] hyken.com
[7] customerbliss.com
[5] heartofthecustomer.com
[5] forbes.com
[4] blakemichellemorgan.com
[4] stevecurtin.com
[3] retailcustomerexperience.com
[2] brandwatch.com

Top Domains in Tweet in G6:
[9] forbes.com
[4] relay42.com
[3] entrepreneur.com
[1] raconteur.net
[1] aragonresearch.com
[1] smartercx.com
[1] which-50.com
[1] finovate.com

Top Domains in Tweet in G7:
[3] ouest-france.fr
[1] deplacementspros.com
[1] twitter.com

Top Domains in Tweet in G8:
[18] twitter.com
[10] nytimes.com
[7] hbr.org
[6] washingtonpost.com
[5] bbc.com
[4] newyorker.com
[3] ht.ly
[2] wordpress.com
[2] hbs.edu
[2] reuters.com

Top Domains in Tweet in G9:
[147] mycustomer.com
[5] on24.com
[4] fonolo.com
[2] ada.support
[2] cx-journey.com
[1] mckinsey.com
[1] customerthink.com
[1] twitter.com
[1] irishtimes.com
[1] lnkd.in

Top Domains in Tweet in G10:
[21] genesys.com
[3] twitter.com
[1] callcentrehelper.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1780] custexp
[1131] cx
[451] custserv
[442] customerexperience
[213] marketing
[171] customerservice
[117] sales
[108] cctr
[100] ai
[86] leadership



Top Hashtags in Tweet in G1:
[261] custexp
[73] customerservice
[67] cx
[67] custserv
[36] customerexperience
[20] cctr
[16] callcenter
[14] contactcenter
[8] attemployee
[8] omnicanal

Top Hashtags in Tweet in G2:
[223] custexp
[144] cx
[116] custserv
[51] customerexperience
[32] customerservice
[10] cctr
[5] leadership
[5] marketing
[3] hospitality
[3] b2b

Top Hashtags in Tweet in G3:
[172] custexp
[166] cx
[114] marketing
[80] sales
[61] automation
[57] ai
[54] webhelpdisruptorseries
[54] digitalmarketing
[50] bizdev
[38] whitepaper

Top Hashtags in Tweet in G4:
[129] custexp
[103] cx
[40] customerexperience
[34] cco
[29] cxo
[25] journeymapping
[21] cxdesign
[18] designthinking
[16] cxchat
[15] empexp

Top Hashtags in Tweet in G5:
[135] custexp
[120] cx
[99] customerexperience
[6] custserv
[4] customerloyalty
[3] ai
[2] blog
[2] retail
[2] leadership
[2] employee

Top Hashtags in Tweet in G6:
[20] custexp
[17] cx
[7] customerexperience
[3] customercentricity
[3] custserv
[2] customers
[2] marketing
[2] business
[2] innovation
[2] customerservice

Top Hashtags in Tweet in G7:
[8] custexp
[3] easyjet
[3] cacahuètes
[3] allergies
[2] syb5ontour
[1] custserv
[1] iad
[1] sybarite5
[1] doublebass
[1] newmusic

Top Hashtags in Tweet in G8:
[98] custexp
[91] cx
[53] customerexperience
[38] cxo
[37] cco
[37] cem
[33] cex
[32] cxm
[26] cmo
[9] innovation

Top Hashtags in Tweet in G9:
[161] custexp
[148] cx
[93] custserv
[63] cctr
[14] marketing
[9] customerexperience
[7] csat
[6] customerservice
[6] socmed
[6] socialbiz

Top Hashtags in Tweet in G10:
[28] custexp
[4] govt
[4] tech
[4] customerloyalty
[3] cx
[3] cco
[3] cxo
[1] blog

Top Words
Top Words in Tweet in Entire Graph:
[1607] Words in Sentiment List#1: Positive
[475] Words in Sentiment List#2: Negative
[3] Words in Sentiment List#3: Angry/Violent
[41706] Non-categorized Words
[43788] Total Words
[1776] #custexp
[1128] #cx
[816] customer
[451] #custserv
[442] #customerexperience

Top Words in Tweet in G1:
[259] #custexp
[160] customer
[102] service
[77] job
[76] link
[75] bio
[73] #customerservice
[67] #cx
[67] #custserv
[55] click

Top Words in Tweet in G2:
[223] #custexp
[143] #cx
[116] customer
[116] #custserv
[51] #customerexperience
[47] hyken
[45] customers
[41] forbes
[38] experience
[32] #customerservice

Top Words in Tweet in G3:
[172] #custexp
[166] #cx
[114] #marketing
[80] #sales
[61] #automation
[57] #ai
[54] #webhelpdisruptorseries
[52] #digitalmarketing
[49] #bizdev
[38] #whitepaper

Top Words in Tweet in G4:
[128] #custexp
[103] #cx
[48] annettefranz
[44] customer
[40] experience
[40] #customerexperience
[34] #cco
[32] journey
[29] #cxo
[25] gt

Top Words in Tweet in G5:
[135] #custexp
[120] #cx
[108] check
[100] new
[99] #customerexperience
[75] post
[63] customerthink
[57] customer
[36] experience
[26] article

Top Words in Tweet in G6:
[20] #custexp
[17] #cx
[16] customer
[7] #customerexperience
[7] examples
[6] forbes
[6] experience
[5] great
[5] blakemichellem
[4] improve

Top Words in Tweet in G7:
[8] #custexp
[5] jeromegoldberg
[4] pierreageron
[3] onemileatatime
[3] #easyjet
[3] ne
[3] vendra
[3] plus
[3] #cacahuètes
[3] dans

Top Words in Tweet in G8:
[98] #custexp
[91] #cx
[53] #customerexperience
[37] customer
[37] #cxo
[37] #cem
[36] #cco
[34] ariegoldshlager
[33] #cex
[32] #cxm

Top Words in Tweet in G9:
[161] #custexp
[147] #cx
[107] customer
[93] #custserv
[75] gt
[68] service
[63] #cctr
[44] mycustomer
[39] experience
[30] new

Top Words in Tweet in G10:
[30] genesys
[28] #custexp
[16] yahoo_japan_pr
[16] elevates
[16] one
[16] cloud
[16] engagement
[16] solution
[8] s
[5] blog

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[445] #cx,#custexp
[332] #custexp,#cx
[241] #custserv,#custexp
[235] customer,experience
[181] customer,service
[162] #custexp,#customerexperience
[98] check,new
[96] check,out
[86] link,bio
[74] #custexp,#custserv

Top Word Pairs in Tweet in G1:
[93] customer,service
[75] link,bio
[65] #customerservice,#custexp
[54] click,link
[49] dave,buster's
[47] #custserv,#custexp
[37] #cx,#custexp
[33] winner's,circle
[27] bio,apply
[26] circle,customer

Top Word Pairs in Tweet in G2:
[76] #custserv,#custexp
[55] #cx,#custexp
[38] #custexp,#cx
[29] customer,experience
[27] #custexp,#custserv
[22] #custserv,#cx
[20] customer,service
[19] good,read
[19] read,gt
[15] 3,things

Top Word Pairs in Tweet in G3:
[70] #cx,#custexp
[54] #custexp,#cx
[49] #webhelpdisruptorseries,#automation
[39] #sales,#marketing
[38] #automation,#whitepaper
[38] #whitepaper,#cx
[24] #edtech,#elearning
[22] #bizdev,#custexp
[20] #custexp,#webhelp
[20] #marketing,#socialmedia

Top Word Pairs in Tweet in G4:
[42] #custexp,#cx
[23] customer,experience
[18] #cco,#cxo
[18] journey,mapping
[16] #cx,improvement
[16] improvement,initiatives
[15] prioritizing,#cx
[13] #custexp,#empexp
[13] #custexp,#customerexperience
[12] #journeymapping,#cxdesign

Top Word Pairs in Tweet in G5:
[109] #cx,#custexp
[99] #custexp,#customerexperience
[98] check,new
[73] new,post
[45] post,customerthink
[25] new,article
[23] customer,experience
[19] article,thecxmagazine
[9] great,podcast
[9] podcast,episode

Top Word Pairs in Tweet in G6:
[13] #cx,#custexp
[5] customer,experience
[4] customer,centricity
[3] 10,fresh
[3] fresh,examples
[3] examples,customer
[3] experience,innovation
[3] blakemichellem,forbes
[3] great,examples
[2] 3,things

Top Word Pairs in Tweet in G7:
[4] pierreageron,#custexp
[3] #custexp,#easyjet
[3] #easyjet,ne
[3] ne,vendra
[3] vendra,plus
[3] plus,#cacahuètes
[3] #cacahuètes,dans
[3] dans,ses
[3] ses,avions
[3] avions,à

Top Word Pairs in Tweet in G8:
[65] #cx,#custexp
[35] #custexp,#customerexperience
[34] #cco,#cxo
[30] #customerexperience,#cco
[25] #cem,#cex
[24] #cxo,#cem
[24] #cex,#cxm
[24] #cxm,#cmo
[12] ikea,effect
[10] ariegoldshlager,customer

Top Word Pairs in Tweet in G9:
[118] #custexp,#cx
[50] gt,gt
[48] #custserv,#cctr
[41] #cctr,#custexp
[24] #cx,#custserv
[20] customer,service
[19] 'intelligent',customer
[19] service,resolve
[19] resolve,today's
[19] today's,service

Top Word Pairs in Tweet in G10:
[16] yahoo_japan_pr,elevates
[16] elevates,#custexp
[16] #custexp,one
[16] one,cloud
[16] cloud,engagement
[16] engagement,solution
[16] solution,genesys
[4] new,govloop
[4] govloop,survey
[4] survey,finds

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@customerthink
@annettefranz
@hyken
@forbes
@timothy_hughes
@billquiseng
@ariegoldshlager
@mycustomer
@genesys
@debbieszumylo

Top Mentioned in G1:
@kaniniwainaina

Top Mentioned in G2:
@hyken
@forbes
@debbieszumylo
@billquiseng
@dgingiss
@ernanroman
@cxpert
@annettefranz
@adrianswinscoe
@jtwatkin

Top Mentioned in G3:
@salesforce
@yougov
@drnatalie
@helenmurraycxo
@nyedtechteacher
@askdangalante
@servicecloud
@mylinkedinpage
@pablobaig
@cisco

Top Mentioned in G4:
@annettefranz
@sueduris
@intouchinsight
@customerthink
@forbes
@adrianswinscoe
@bernadettejiwa
@cmswire
@ricardo_ik_ahau
@denisvukosav

Top Mentioned in G5:
@customerthink
@thecxmagazine
@jeannebliss
@gainsighthq
@hyken
@brandwatch
@wendys
@zappos
@enthused
@jimtincher

Top Mentioned in G6:
@forbes
@blakemichellem
@entrepreneurind
@balaji_sandiego
@dangingiss
@forbestech
@alcgroup
@imoyse
@shanebrighton
@avrohomg

Top Mentioned in G7:
@jeromegoldberg
@pierreageron
@onemileatatime
@franksalomonas
@_rlg
@mcwhirteralex
@karwundel
@sebfaret
@ldenant

Top Mentioned in G8:
@ariegoldshlager
@deniseleeyohn
@billquiseng
@joepine
@ryanlraffaelli
@usatoday
@ricardosgulko
@customerisfirst
@john_w_mullins
@r_thaler

Top Mentioned in G9:
@sampsonlee_cx
@mycustomer
@briansolis
@toister
@jimtincher
@customerstrateg
@michaelhinshaw
@gerrybuk
@virginholidays
@fonolo

Top Mentioned in G10:
@genesys
@yahoo_japan_pr
@govloop
@merijngrw
@annettefranz
@callminer
@callcentrehelp

Top Tweeters
Top Tweeters in Entire Graph:
@airtel_presence
@nosqldigest
@united
@delta
@southwestair
@evankirstel
@edgametec
@chidambara09
@walmart
@vodafoneuk

Top Tweeters in G1:
@brainzooming
@kirkdborne
@randyhamilton
@digitl_mrkting
@ggheorghiu
@portlandlink
@imacsweb
@ittechbuz
@amruthasuri
@maupanas

Top Tweeters in G2:
@evankirstel
@forbes
@b2community
@katenasser
@entrepreneur
@janlgordon
@jblefevre60
@aldo_zaffalon
@iris_xyz
@cityofct

Top Tweeters in G3:
@nosqldigest
@edgametec
@chidambara09
@santchiweb
@pardoe_ai
@vcloud_storage
@daviddoughty
@lightifyco1
@abhinavpoonia
@bubbles4tw

Top Tweeters in G4:
@designthinkbot
@allipolin
@ricardo_ik_ahau
@cmswire
@larideshareguy
@elijahuwas
@berkson0
@annettefranz
@vizworld
@ekolsky

Top Tweeters in G5:
@kingsfanone
@wsj
@wendys
@zuzudotai
@andy_mcf
@mitsmr
@customerthink
@brandwatch
@willmcinnes
@zappos

Top Tweeters in G6:
@entwistletx
@forbestech
@imoyse
@jimmarous
@avrohomg
@blakemichellem
@shanebrighton
@entrepreneurind
@raconteur
@deeplearn007

Top Tweeters in G7:
@united
@dussolalexis
@tobrazcova
@chouetteagile
@pierreageron
@singaporeair
@thepointsguy
@math_faure
@karwundel
@twintair737

Top Tweeters in G8:
@southwestair
@usatoday
@viragshah4
@briansj3
@leoveigasanchez
@oisinlunny
@heb
@duche_n
@iottogether
@deniseleeyohn

Top Tweeters in G9:
@eircare
@juan_diaz_diaz
@complainingcow
@briansolis
@mycustomer
@conor_pope
@danielal007
@virginholidays
@bherrmann_intl
@accenture

Top Tweeters in G10:
@govloop
@genesys
@callcentrehelp
@yahoo_japan_pr
@nehal321
@callminer
@brendanrd
@pistolprce
@dklimpel
@m_lucas_popovic


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