#cx, Twitter, 9/29/2019 5:17:21 AM, 211265


FAQ | Problem?

#cx_2019-09-28_21-46-24.xlsx
#cx_2019-09-28_21-46-24.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 29, 2019
Short Description:
#cx via NodeXL http://bit.ly/2mAqde2
@softclouds
@jeannebliss
@ipfconline1
@mikequindazzi
@forbes
@antgrasso
@ronald_vanloon
@fisher85m
@kirkdborne
@dgingiss

Top hashtags:
#cx
#customerexperience
#ai
#bigdata
#ux
#analytics
#digitaltransformation
#iot
#digital

Description:
Description
The graph represents a network of 3,778 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 29 September 2019 at 04:47 UTC.

The requested start date was Sunday, 29 September 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 9-hour, 29-minute period from Wednesday, 25 September 2019 at 23:12 UTC to Saturday, 28 September 2019 at 08:41 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3778
Unique Edges : 4693
Edges With Duplicates : 2760
Total Edges : 7453
Number of Edge Types : 3
Tweet : 2014
Mentions : 5356
Replies to : 83
Self-Loops : 2014
Reciprocated Vertex Pair Ratio : 0.0421892816419612
Reciprocated Edge Ratio : 0.0809628008752735
Connected Components : 919
Single-Vertex Connected Components : 515
Maximum Vertices in a Connected Component : 1809
Maximum Edges in a Connected Component : 4581
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.461873
Graph Density : 0.00032026336440799
Modularity : 0.576003
NodeXL Version : 1.0.1.419

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[87] https://twinybots.ch/
[58] https://www.datasciencecentral.com/profiles/blogs/discover-how-machine-learning-can-solve-finance-industry
[28] https://www.myfrugalbusiness.com/2016/11/strategies-managing-customer-relationships.html
[26] -
[24] https://www.youtube.com/watch?v=0HPdoCjdmyY&utm_campaign=FY20Q3_RE_FR_DevOps

[24] Rex
[24] 2019&utm_content=101961691&utm_medium=social&utm_source=twitter&hss_channel=tw-14296525
[19] https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/
[19] https://builtin.com/artificial-intelligence/ai-in-banking
[17] https://www.cmswire.com/customer-experience/what-the-future-holds-for-customer-support/

Top URLs in Tweet in G1:
[11] https://twinybots.ch/
[10] https://mopinion.com/what-is-the-customer-experience-gap/
[7] https://www.mitel.com/learn/resource-center/a-better-customer-experience-through-giving-machines-a-voice?utm_source=twitter&utm_medium=social&utm_campaign=CX,Research,Survey&utm_term=&utm_content=
[7] https://www.mitel.com/solutions/business-need/call-center-customer-experience?utm_source=twitter&utm_medium=social&utm_campaign=Contact+Center,CX,product&utm_term=&utm_content=
[5] https://bradenkelley.com/thought-leadership/quote-posters/
[5] https://www.letslinc.com/wp-content/uploads/2017/07/Linc_Brand-Garage_Customer-Service-and-AI-Report.pdf?utm_content=bufferc2e07&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://marketplace.mopinion.com/survey-templates/smiley-face-feedback-website-ux/
[5] http://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/
[5] http://mopinion.com/customer-experience-cx-survey-questions/
[5] http://marketplace.mopinion.com/survey-templates/embedded-survey-yes-no-website-content/

Top URLs in Tweet in G2:
[57] https://www.datasciencecentral.com/profiles/blogs/discover-how-machine-learning-can-solve-finance-industry
[17] https://builtin.com/artificial-intelligence/ai-in-banking
[11] https://finance.yahoo.com/news/hedge-funds-never-bullish-nio-151849242.html
[11] https://www.letslinc.com/wp-content/uploads/2017/07/Linc_Brand-Garage_Customer-Service-and-AI-Report.pdf?utm_content=bufferc2e07&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[11] https://www.salesforce.com/blog/2019/08/marketers-customer-experience-ai.html
[10] https://www.forbes.com/sites/forbestechcouncil/2019/09/26/customer-experience-management-is-all-in-the-analytics/amp/
[6] https://blog.sagiton.pl/en/advantages-of-12-microservices-for-developing-your-application/
[6] https://searcherp.techtarget.com/opinion/A-glimpse-into-the-future-of-AI-enterprise-applications
[6] https://www.forbes.com/sites/kateharrison/2019/01/20/5-ways-artificial-intelligence-can-improve-your-marketing-plus-10-provider-suggestions/
[6] https://www.raconteur.net/infographics/8-reasons-to-be-more-agile

Top URLs in Tweet in G3:
[30] https://twinybots.ch/
[8] https://www.cmswire.com/digital-experience/3-ways-artificial-intelligence-is-transforming-customer-experience/?utm_content=101761173&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[8] https://cx-journey.com/2019/09/do-customers-really-want-to-be-in-control.html
[7] https://econsultancy.com/data-is-eating-the-world-how-data-is-reshaping-business-in-the-networked-economy/
[7] https://www.customerbliss.com/dont-make-customers-do-extra-work/
[7] http://customerservicedaily.com
[6] https://www.socialmediatoday.com/news/6-of-the-best-ways-to-improve-customer-experience-infographic/563643/?utm_content=101843026&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://moz.com/blog/building-better-customer-experiences?utm_sq=fzm02bls66&utm_source=Twitter&utm_medium=social&utm_campaign=CXintersect&utm_content=CustomerExperience
[5] https://www.forbes.com/sites/dangingiss/2019/07/27/why-subjective-marketing-decisions-can-lead-to-a-poor-customer-experience/?utm_content=101961556&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#5019c3d7408f
[5] https://www.cmswire.com/customer-experience/what-the-future-holds-for-customer-support/

Top URLs in Tweet in G4:
[25] https://twinybots.ch/
[9] https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/
[9] https://www.cmswire.com/customer-experience/what-the-future-holds-for-customer-support/
[8] https://www.growth-hackers.net/content-management-systems-changed-business/
[8] https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?utm_content=101802114&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#3d2d3984ef22
[6] https://www.socialmediatoday.com/news/6-of-the-best-ways-to-improve-customer-experience-infographic/563643/?utm_content=101843026&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[6] https://www.growth-hackers.net/digital-marketing-tips-for-startups/
[4] https://moz.com/blog/building-better-customer-experiences?utm_sq=fzm02bls66&utm_source=Twitter&utm_medium=social&utm_campaign=CXintersect&utm_content=CustomerExperience
[4] https://www.customerbliss.com/state-of-cx-3-important-stats-you-need-to-know/
[4] http://mopinion.com/customer-experience-cx-survey-questions/

Top URLs in Tweet in G5:
[8] https://www.forbes.com/sites/gilpress/2019/09/25/ai-stats-news-chatbots-lead-to-80-sales-decline-satisfied-customers-and-fewer-employees/
[6] https://smallbiztrends.com/2019/09/ivr-statistics.html
[3] https://www.oracle.com/corporate/blog/oow19-see-you-at-openworld-tarkoff-091619.html
[3] https://www.oracle.com/corporate/pressrelease/oow19-oracle-and-deloitte-customer-data-platforms-091219.html
[3] https://medium.com/@SoftClouds/automotive-industry-and-oracle-policy-automation-473acb406267?utm_content=101803599&utm_medium=social&utm_source=twitter&hss_channel=tw-17392332
[2] https://www.forbes.com/sites/dangingiss/2019/07/27/why-subjective-marketing-decisions-can-lead-to-a-poor-customer-experience/?utm_content=101961556&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#5019c3d7408f
[1] https://www.socialmediatoday.com/news/6-of-the-best-ways-to-improve-customer-experience-infographic/563643/?utm_content=101843026&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.cmswire.com/digital-experience/what-comes-next-for-chatbots-and-customer-experience/?utm_content=101961204&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/
[1] https://builtin.com/artificial-intelligence/ai-in-banking

Top URLs in Tweet in G6:
[7] https://www.forbes.com/sites/forbesinsights/2019/09/26/the-secret-to-digital-transformation-in-one-chart/
[6] https://www.techradar.com/news/how-to-kick-start-digital-transformation
[4] https://www2.deloitte.com/us/en/insights/topics/digital-transformation/nine-big-shifts-business-of-technology.html
[4] https://www.constellationr.com/media/disruptv-episode-163-guy-marion-manny-medina-nicole-france
[4] https://www.constellationr.com/events/disruptv-episode-164-manish-goel-christopher-lochhead-holger-mueller
[3] https://www.convinceandconvert.com/online-customer-experience/customer-service-mistake/
[2] https://www.martechadvisor.com/articles/customer-experience-2/what-brands-can-learn-from-starbucks-expansive-view-of-customer-loyalty/?utm_medium=social&utm_campaign=socialicons&utm_source=twitter.com
[2] https://webinar.ringcentral.com/webinar/register/8715686689311/WN_n5lhKo3JQgWMcfyVF47INQ
[1] http://out.faveeo.com/?url=https://www.forbes.com/sites/gilpress/2019/09/25/ai-stats-news-chatbots-lead-to-80-sales-decline-satisfied-customers-and-fewer-employees/&vertical=future-of-work&lang=en&family=en
[1] http://out.faveeo.com/?url=https://www2.deloitte.com/us/en/insights/topics/digital-transformation/nine-big-shifts-business-of-technology.html&vertical=future-of-work&lang=en&family=en

Top URLs in Tweet in G7:
[4] -
[4] Customer
[3] https://www.genesys.com/resources/the-us-customer-experience-decision-makers-guide-2019-20?utm_source=twitter&utm_medium=organicsocial&utm_campaign=genesys&utm_content=1564430461
[2] https://www.uctoday.com/contact-centre/vonage-reveals-ivr-horror-cost-to-business/
[2] https://www.uctoday.com/contact-centre/types-of-agent-augmentation-you-should-know/
[2] https://www.uctoday.com/contact-centre/ccaas/lowell-future-proofs-communications-with-genesys/
[2] https://www.callcentrehelper.com/techniques-improve-knowledge-management-145663.htm?CMP=SOC-ORG-NEWVOICEMEDIA-TW-NATIVE-CONTACTCENTER-OTHER&linkId=73918336
[2] https://www.ventanaresearch.com/benchmark/customer_experience/customer_analytics/executive_summary/2019?utm_campaign=Expertise
[2] https://www.vonage.com/business/resources/newsroom/press-releases/vonage-research-reveals-ivr-horror-costs-businesses-262-per-customer-each-year/?CMP=SOC-ORG-VONAGE-TW-NATIVE-CONTACTCENTER-OTHER&linkId=74336101
[2] https://www.kakaposystems.com/event/building-an-email-queue-in-2-minutes-live/

Top URLs in Tweet in G8:
[5] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=ppc&utm_campaign=futureofcx
[3] https://mktg.forrester.com/future-of-cx-webinar?utm_source=twitter&utm_medium=social&utm_content=100000955708907&utm_campaign=futureofcx&linkId=100000008147595
[2] http://go.forrester.com/feedbacknow-announcement?utm_source=twitter&utm_medium=social&utm_content=100000953849715&utm_campaign=fn2&linkId=100000008150803
[2] https://go.forrester.com/blogs/2018-marked-20-years-of-customer-experience-research-at-forrester/
[2] https://www.adweek.com/brand-marketing/3-ways-cx-is-about-to-drastically-change/
[1] https://digiprima.com/blogs/why-customer-experience-is-fundamental-for-brand-success
[1] https://www.forbes.com/sites/forbestechcouncil/2019/09/26/customer-experience-management-is-all-in-the-analytics/
[1] http://www.adweek.com/?p=1080784
[1] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=social&utm_content=100000963827135&utm_campaign=futureofcx&linkId=100000008182940
[1] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=social&utm_content=100000915697431&utm_campaign=futureofcx&linkId=100000007961413

Top URLs in Tweet in G9:
[4] https://www.actioniq.com/?utm_campaign=2019_Hosted%20Event_DynamIQ%20Exchange_Sept%2026_NY&utm_content=101910113&utm_medium=social&utm_source=twitter&hss_channel=tw-3070098634
[3] https://info.wootric.com/cx-roundup-voc-trends-10000-word-guide-on-user-onboarding-more?ecid=ACsprvvZb6-08c_Dr-Mdjk9TbwLgMFJVSe4WEFSQkrOWPyBM2dX9Tkygw1tOY2qgr6aJNnHbq8W2&_hsenc=p2ANqtz-_6CpZKIuyAJyNgVpLnxX7Ua8l_xaNFy7hdkyBb0B3hsajWD7IN8E7HmghyWTQ-0pvKZQ97xTECU5RPyJAX-NG7DArztX9ljcRsKEA1hfkCz-rz78g&_hsmi=76878782&utm_content=buffer21f6a&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.forbes.com/sites/blakemorgan/2019/09/16/10-examples-of-customer-experience-turnarounds/?utm_content=101229534&utm_medium=social&utm_source=twitter&hss_channel=tw-1073242756867346433#6f4fc6044415
[2] https://yourstory.com/2019/09/customers-competition-retail-market-opportunity
[1] https://www.customerexperienceupdate.com/frs/11333749/contact-center-cloud-migration-done-right/email?utm_content=buffer3b404&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://www.wootric.com/blog/how-to-automate-closing-the-loop-on-customer-feedback/?utm_content=buffercfe83&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://blog.flexmr.net/insight-brand-strategy
[1] https://greenbookblog.org/2019/09/09/over-agile-research/
[1] https://www.actioniq.com/blog/7-showstoppers-key-capabilities-you-should-expect-from-an-enterprise-cdp/?utm_campaign=ActionIQ%20Content&utm_content=101952468&utm_medium=social&utm_source=twitter&hss_channel=tw-3070098634
[1] https://www.actioniq.com/?utm_campaign=2019_Hosted%20Event_DynamIQ%20Exchange_Sept%2026_NY&utm_content=101899376&utm_medium=social&utm_source=twitter&hss_channel=tw-3070098634

Top URLs in Tweet in G10:
[3] https://air.events/#tickets
[3] https://air.events
[2] https://www.digitalistmag.com/digital-economy/2019/08/15/tales-from-tech-unknown-extraordinary-stories-from-tech-leaders-06200022?source=social-global-sapfinance-twitter-thoughtleadership-finance-unspecified-influencermarketing-techunknown-spr-2611813399&campaigncode=CRM-YA19-SSO-BRSOCPT
[2] https://air.events/
[2] https://www.youtube.com/watch?v=fCy4wtd_mUg

[1] https://go.forrester.com/blogs/the-amazon-doctor-is-in-amazon-launches-amazon-care-for-employees/
[1] https://www.forbes.com/sites/forbestechcouncil/2019/09/26/customer-experience-management-is-all-in-the-analytics/
[1] https://politicaldig.com/big-pharma-ceo-says-profits-over-people/?fbclid=IwAR2VjKwdHs8uXpHjgcxlVg7wniEPjjUVb484lIL0tjUCVqudj3P7Sb50Fu4
[1] https://www.benzinga.com/pressreleases/19/08/r14338707/canidium-a-leading-sap-sales-cloud-partner-officially-launches-insurance-icm-practice?utm_content=99710054&utm_medium=social&utm_source=linkedin&hss_channel=lcp-863152
[1] https://blog.canidium.com/healthfirstinsuranceicm?utm_content=101819644&utm_medium=social&utm_source=twitter&hss_channel=tw-118069895

Top Domains
Top Domains in Tweet in Entire Graph:
[195] forbes.com
[193] linkedin.com
[175] twitter.com
[146] okt.to
[97] mopinion.com
[92] cmswire.com
[87] twinybots.ch
[60] datasciencecentral.com
[54] customerthink.com
[52] myfrugalbusiness.com

Top Domains in Tweet in G1:
[95] okt.to
[66] linkedin.com
[59] mopinion.com
[31] twitter.com
[30] customerthink.com
[28] forbes.com
[17] cmswire.com
[15] mitel.com
[12] co.uk
[11] twinybots.ch

Top Domains in Tweet in G2:
[74] linkedin.com
[59] datasciencecentral.com
[31] forbes.com
[18] twitter.com
[17] builtin.com
[13] karlsmith.info
[12] letslinc.com
[12] medium.com
[11] yahoo.com
[11] salesforce.com

Top Domains in Tweet in G3:
[40] twitter.com
[34] mycustomer.com
[32] forbes.com
[30] twinybots.ch
[26] cmswire.com
[17] customerbliss.com
[13] cx-journey.com
[13] dy.si
[11] hyken.com
[10] brianthomas.me

Top Domains in Tweet in G4:
[54] forbes.com
[25] twinybots.ch
[18] growth-hackers.net
[14] customerthink.com
[14] cmswire.com
[14] mopinion.com
[10] socialmediatoday.com
[9] customerbliss.com
[7] twitter.com
[6] getcalley.com

Top Domains in Tweet in G5:
[11] forbes.com
[8] oracle.com
[6] smallbiztrends.com
[4] medium.com
[4] twitter.com
[2] ey.com
[2] vonage.com
[2] dy.si
[1] socialmediatoday.com
[1] cmswire.com

Top Domains in Tweet in G6:
[11] constellationr.com
[7] forbes.com
[6] techradar.com
[5] tiffanibova.com
[5] techtarget.com
[4] deloitte.com
[4] ringcentral.com
[3] twitter.com
[3] dimelo.com
[3] convinceandconvert.com

Top Domains in Tweet in G7:
[38] genesys.com
[29] okt.to
[8] uctoday.com
[3] callcentrehelper.com
[3] ventanaresearch.com
[3] vonage.com
[3] kakaposystems.com
[2] shp.so
[1] linkedin.com
[1] niceincontact.com

Top Domains in Tweet in G8:
[18] forrester.com
[4] forbes.com
[4] adweek.com
[2] callminer.com
[2] t.co
[1] digiprima.com
[1] okt.to
[1] sitel.com
[1] cmswire.com
[1] pwc.com

Top Domains in Tweet in G9:
[7] actioniq.com
[6] dy.si
[4] wootric.com
[3] edify.cx
[3] yourstory.com
[2] forbes.com
[2] adobe.com
[2] mckinsey.com
[1] customerexperienceupdate.com
[1] flexmr.net

Top Domains in Tweet in G10:
[8] air.events
[4] youtube.com
[3] digitalistmag.com
[2] benzinga.com
[2] canidium.com
[2] capgemini.com
[2] ow.ly
[2] creativevirtual.com
[1] forrester.com
[1] forbes.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3918] cx
[928] customerexperience
[768] ai
[384] bigdata
[349] ux
[303] analytics
[268] digitaltransformation
[261] iot
[240] digital
[203] marketing



Top Hashtags in Tweet in G1:
[820] cx
[195] customerexperience
[65] contactcenter
[63] ux
[52] customer
[48] ai
[43] custserv
[37] marketing
[37] customerservice
[37] qualitymanagement

Top Hashtags in Tweet in G2:
[503] ai
[497] cx
[336] bigdata
[219] analytics
[198] iot
[159] digital
[140] machinelearning
[138] digitaltransformation
[134] insurtech
[131] ux

Top Hashtags in Tweet in G3:
[583] cx
[184] customerexperience
[99] custexp
[77] ctlcx
[54] custserv
[28] marketing
[23] technology
[23] ai
[22] cxday2019
[20] cctr

Top Hashtags in Tweet in G4:
[235] cx
[125] customerexperience
[36] marketing
[31] business
[30] custexp
[22] customer
[18] ai
[17] custserv
[14] digitalmarketing
[12] crm

Top Hashtags in Tweet in G5:
[98] cx
[33] customerexperience
[22] ux
[18] fintech
[17] digitaltransformation
[14] innovation
[14] designthinking
[13] userexperience
[11] digital
[11] banking

Top Hashtags in Tweet in G6:
[56] cx
[27] digitaltransformation
[11] customerexperience
[11] ai
[9] sales
[8] disruptv
[7] innovation
[7] webinar
[5] futureofwork
[4] emergingtechnologies

Top Hashtags in Tweet in G7:
[113] cx
[19] custserv
[14] contactcenter
[12] analytics
[12] cctr
[6] ivr
[6] cc
[6] ccaas
[5] cloud
[5] qualitymanagement

Top Hashtags in Tweet in G8:
[63] cx
[6] ai
[4] customerexperience
[4] futureofcx
[4] pimcoreinspire2019
[4] pim
[3] enterprise
[3] business
[3] podcast
[3] strategy

Top Hashtags in Tweet in G9:
[42] cx
[12] customerexperience
[7] marketing
[6] dynamiqnyc
[5] cdp
[4] consumer
[4] innovation
[4] networking
[3] digital
[3] image

Top Hashtags in Tweet in G10:
[34] cx
[18] ai
[13] robotics
[8] ml
[7] artificialintelligence
[7] intoai
[6] customerexperience
[6] sap
[6] sapiostartups
[5] sapcx

Top Words
Top Words in Tweet in Entire Graph:
[4936] Words in Sentiment List#1: Positive
[1280] Words in Sentiment List#2: Negative
[12] Words in Sentiment List#3: Angry/Violent
[113209] Non-categorized Words
[119425] Total Words
[3917] #cx
[1342] gt
[1273] customer
[928] #customerexperience
[769] #ai

Top Words in Tweet in G1:
[820] #cx
[320] gt
[222] customer
[195] #customerexperience
[126] experience
[98] customers
[77] more
[65] s
[65] #contactcenter
[63] #ux

Top Words in Tweet in G2:
[842] gt
[504] #ai
[497] #cx
[336] #bigdata
[242] mikequindazzi
[219] #analytics
[198] #iot
[159] #digital
[152] customer
[144] nextgeninsure

Top Words in Tweet in G3:
[582] #cx
[264] customer
[184] #customerexperience
[153] experience
[108] customers
[99] #custexp
[77] #ctlcx
[69] cx
[63] service
[60] centurylink

Top Words in Tweet in G4:
[235] #cx
[125] #customerexperience
[100] customer
[64] experience
[40] forbes
[36] #marketing
[31] #business
[30] customers
[30] stats
[30] value

Top Words in Tweet in G5:
[98] #cx
[44] gt
[33] #customerexperience
[22] #ux
[22] customers
[19] alvinfoo
[18] evankirstel
[18] #fintech
[17] #digitaltransformation
[17] oracle

Top Words in Tweet in G6:
[56] #cx
[27] #digitaltransformation
[18] customer
[16] dhinchcliffe
[13] learn
[12] improve
[11] cc
[11] valaafshar
[11] #customerexperience
[11] #ai

Top Words in Tweet in G7:
[113] #cx
[58] gt
[50] customer
[44] genesys
[28] read
[25] blog
[23] experience
[20] customers
[19] contact
[19] #custserv

Top Words in Tweet in G8:
[63] #cx
[38] forrester
[20] s
[16] customer
[16] find
[15] out
[15] shift
[10] experience
[10] feedback
[10] precipice

Top Words in Tweet in G9:
[42] #cx
[13] mckinsey
[12] #customerexperience
[9] more
[8] customers
[7] trends
[7] many
[7] s
[7] #marketing
[7] blueprint

Top Words in Tweet in G10:
[34] #cx
[18] sap
[18] #ai
[17] conference
[13] #robotics
[13] expo
[12] customer
[9] london
[8] #ml
[8] ai

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[814] gt,gt
[496] customer,experience
[284] #customerexperience,#cx
[256] #cx,#customerexperience
[141] #ai,#analytics
[122] #analytics,#insurtech
[120] gt,#cx
[118] mikequindazzi,gt
[113] #ux,#cx
[108] #cx,#dx

Top Word Pairs in Tweet in G1:
[181] gt,gt
[85] customer,experience
[82] gt,#cx
[66] #customerexperience,#cx
[52] #cx,#customerexperience
[34] #cx,#contactcenter
[32] #customer,#experience
[31] quality,management
[30] customer,service
[26] #ux,#cx

Top Word Pairs in Tweet in G2:
[547] gt,gt
[126] #ai,#analytics
[110] #analytics,#insurtech
[97] mikequindazzi,gt
[91] #insurtech,#insurance
[90] #cx,#dx
[90] #insurance,#iot
[84] #iot,#digital
[82] #digital,#bigdata
[80] #bigdata,#rpa

Top Word Pairs in Tweet in G3:
[103] customer,experience
[60] #customerexperience,#cx
[44] #custexp,#cx
[43] #cx,#customerexperience
[29] customer,service
[21] customer,experiences
[20] best,service
[20] #cx,experts
[19] leading,#cx
[17] #cxquotes,customers

Top Word Pairs in Tweet in G4:
[56] customer,experience
[41] #customerexperience,#cx
[25] #cx,#customerexperience
[24] prove,value
[23] 50,stats
[23] stats,prove
[18] forbes,#cx
[18] value,customer
[16] #custexp,#cx
[16] #marketing,#cx

Top Word Pairs in Tweet in G5:
[29] gt,gt
[14] user,experience
[13] clients,expectations
[13] expectations,vs
[13] vs,user
[13] experience,#digitaltransformation
[13] #digitaltransformation,#cx
[13] #cx,#ux
[13] #ux,#designthinking
[13] #designthinking,#customerexperience

Top Word Pairs in Tweet in G6:
[9] #cx,#sales
[9] improve,#cx
[8] focus,customer
[7] secret,#digitaltransformation
[7] #digitaltransformation,one
[7] one,chart
[7] chart,take
[7] take,added
[7] added,approaches
[7] approaches,methods

Top Word Pairs in Tweet in G7:
[29] gt,gt
[22] gt,#cx
[20] genesys,blog
[16] #cx,#custserv
[12] contact,center
[12] find,out
[11] customer,experience
[10] #cctr,#cx
[9] read,genesys
[9] improve,#cx

Top Word Pairs in Tweet in G8:
[20] forrester,#cx
[15] find,out
[10] #cx,precipice
[10] precipice,tectonic
[10] tectonic,shift
[10] shift,move
[10] move,core
[10] core,tomorrow
[10] tomorrow,s
[10] s,firms

Top Word Pairs in Tweet in G9:
[7] #customerexperience,#cx
[7] blueprint,personalization
[6] personalization,scale
[5] jason,heller
[5] heller,mckinsey
[5] mckinsey,sharing
[5] sharing,blueprint
[4] scale,#dynamiqnyc
[3] read,latest
[3] latest,#cx

Top Word Pairs in Tweet in G10:
[13] #ai,#robotics
[13] conference,expo
[7] #robotics,#cx
[7] #cx,tech
[7] tech,conference
[6] #robotics,conference
[6] 31st,oct
[5] #sapcx,#cx
[5] another,brilliant
[5] brilliant,speaker

Top Replied-To
Top Replied-To in Entire Graph:
@centurylink
@vickiboaden
@lorikirklandum
@zkerravala
@david_kjohnson
@sap_cx
@sugarcrm
@m_meisen
@fraileeriz
@jon_her_iri

Top Replied-To in G3:
@centurylink
@david_kjohnson
@zkerravala
@lorikirklandum
@sap_cx
@shalinimitha
@sueduris
@lukewilliamscx
@jennvzande
@annettefranz

Top Replied-To in G4:
@oraclecx

Top Replied-To in G5:
@oracle
@joannmoretti
@genedelibero
@richardturrin

Top Replied-To in G7:
@genesys

Top Replied-To in G8:
@pwcdigital

Top Replied-To in G10:
@sap

Top Mentioned
Top Mentioned in Entire Graph:
@mikequindazzi
@nextgeninsure
@antgrasso
@kirkdborne
@fisher85m
@forbes
@ume_kyd
@ipfconline1
@forrester
@genesys

Top Mentioned in G1:
@plumvoice
@maxfrances1
@webeo_global
@intell_dialogue
@go_moxie
@adobepartner

Top Mentioned in G2:
@mikequindazzi
@nextgeninsure
@antgrasso
@kirkdborne
@fisher85m
@ume_kyd
@ronald_vanloon
@ipfconline1
@builtin
@jeanyvesgonin

Top Mentioned in G3:
@centurylink
@hyken
@jeannebliss
@cmswire
@annettefranz
@stephaniethum
@sap_cx
@dgingiss
@softclouds
@jiyoob

Top Mentioned in G4:
@forbes
@startgrowthhack
@jonathanaufray
@customerthink
@ipfconline1
@oraclecx
@socialmedia2day
@jeffsheehan
@avyudacademy
@benkamaudigital

Top Mentioned in G5:
@alvinfoo
@evankirstel
@enricomolinari
@oracle
@softclouds
@mikequindazzi
@julez_norton
@psb_dc
@gigadgets_
@andi_staub

Top Mentioned in G6:
@dhinchcliffe
@valaafshar
@rgareiss
@ringcentral
@constellationr
@lnfrance
@rwang0
@guy_marion
@brightbackio
@medinism

Top Mentioned in G7:
@genesys
@retaildive
@uctodaynews
@axonify
@callcentrehelp
@vonage
@newvoicemedia
@jd_dillon
@tbates71
@carolleaman

Top Mentioned in G8:
@forrester
@forbes
@callminer
@adweek
@lisalacy
@pimcore
@ajglawrie
@iangjacobs
@jeffgallino
@ckuehls

Top Mentioned in G9:
@mckinsey
@merkle
@actioniqinc
@andrewincontact
@adobe
@lisaabbott
@mcgeesmith
@edifycx
@fisher85m
@blairplez

Top Mentioned in G10:
@sap
@sap_io
@info_mishipay
@sap_cx
@cxtechevent
@qopius
@capgemini
@tamaramccleary
@creativevirtual
@moritzzimmerman

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@amazonhelp
@movistararg
@arkangelscrap
@sectest9
@piyuanker12
@united
@nosqldigest
@applesupport
@klm

Top Tweeters in G1:
@cas_2050001283
@kobmaxqueen
@sitesirius
@analyticaglobal
@uscarsforsale
@thekaushalsoni
@freshsalis
@ankitc265
@jamesvgingerich
@logz05

Top Tweeters in G2:
@arkangelscrap
@sectest9
@nosqldigest
@gamergeeknews
@chidambara09
@ndtv
@itknowingness
@fintechna
@santchiweb
@calcaware

Top Tweeters in G3:
@applesupport
@dancas2
@jbboats
@lorimoreno
@sam___hurley
@onang_pribadi
@debraruh
@b2community
@michelledh
@aldo_zaffalon

Top Tweeters in G4:
@jeffbullas
@nomoreslaves
@gezgintrk
@forbes
@nuevatribuna
@socialmedia2day
@ipfconline1
@jeffsheehan
@sachatb
@tonybodoh

Top Tweeters in G5:
@evankirstel
@richsimmondsza
@swissbusiness
@datachick
@gvalan
@colorstreamedia
@padididit
@thehipposhoe
@kuriharan
@vesperuk

Top Tweeters in G6:
@valaafshar
@nancyrubin
@rwang0
@holgermu
@arsalanakhan
@dchou1107
@gazzema
@nimble
@davepeck
@jon_ferrara

Top Tweeters in G7:
@piyuanker12
@jd_dillon
@ventanaresearch
@newvoicemedia
@genesys
@retaildive
@philippelele
@nice_cx
@jmr1834
@callcentrehelp

Top Tweeters in G8:
@adweek
@marketingbook
@mailchimp
@ticketmaster
@jeffkreisler
@freshbooks
@loseit
@gmeta
@johnmaeda
@usertesting

Top Tweeters in G9:
@nytimes
@refinery29
@yourstoryco
@adobe
@thecmoclub
@creditkarma
@gilpress
@debashissarkar
@mcgeesmith
@cu_times

Top Tweeters in G10:
@tamaramccleary
@bryankramer
@capgemini
@tpowlas
@jeffreyhayzlett
@thegrok
@caseorganic
@timoelliott
@genesimmons
@sap


We use necessary cookies to make our site work. We’d like to set additional cookies to understand site usage, make site improvements and to remember your settings. We also use cookies set by other sites to help deliver content from their services.