#cx, Twitter, 9/6/2020 9:59:11 PM, 234562


FAQ | Problem?

#cx_2020-09-06_14-24-02.xlsx
#cx_2020-09-06_14-24-02.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 06, 2020
Short Description:
#cx via NodeXL https://bit.ly/334Q9PT
@enricomolinari
@forbes
@hyken
@cmswire
@microsmallbusi1
@kirkdborne
@chidambara09
@forrester
@stephaniethum
@billquiseng

Top hashtags:
#cx
#ai
#customerexperience
#iot
#fintech
#marketing
#ux
#bigdata
#digitaltransformation

Description:
Description
The graph represents a network of 4,707 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 September 2020 at 21:36 UTC.

The requested start date was Sunday, 06 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 20-hour, 26-minute period from Tuesday, 01 September 2020 at 03:34 UTC to Sunday, 06 September 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4707
Unique Edges : 4770
Edges With Duplicates : 10222
Total Edges : 14992
Number of Edge Types : 5
Replies to : 108
Mentions : 3375
Tweet : 2506
Retweet : 3585
MentionsInRetweet : 5418
Self-Loops : 2747
Reciprocated Vertex Pair Ratio : 0.0395513577331759
Reciprocated Edge Ratio : 0.0760931289040318
Connected Components : 1018
Single-Vertex Connected Components : 627
Maximum Vertices in a Connected Component : 2816
Maximum Edges in a Connected Component : 12058
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 4.943846
Graph Density : 0.000317997148860316
Modularity : 0.417303
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 4,707 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 September 2020 at 21:36 UTC.

The requested start date was Sunday, 06 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 4-day, 20-hour, 26-minute period from Tuesday, 01 September 2020 at 03:34 UTC to Sunday, 06 September 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[68] -
[37] https://s2.radio.co/s532f0345f/listen
[24] https://dataconomy.com/2014/06/recommender-systems-past-present-future/
[24] https://buff.ly/3gfB42D
[21] https://engage.bah.com/Article/Redirect/93e5f922-0d59-4ee2-a815-08c220efc7e2?uc=30185&g=1cdae467-a87f-406d-a5ce-85c7799bb27e&f=136602
[21] for
[19] https://www.fujitv.co.jp/itoshinonina/
[19] https://www.instagram.com/accounts/login/?next=/ayumumochizuki_official/
[16] http://www.datasciencecentral.com/profiles/blogs/the-future-is-bright-for-banking-1
[16] https://www.zendesk.com.mx/customer-experience-trends/?rv_account=a3G1E000001mpBqUAI&rv_member=a4X1E000000E6F1UAK&utm_source=DreamTech&utm_medium=partner&utm_campaign=cx_trends_partners

Top URLs in Tweet in G1:
[24] https://buff.ly/3gfB42D
[22] https://dataconomy.com/2014/06/recommender-systems-past-present-future/
[21] https://engage.bah.com/Article/Redirect/93e5f922-0d59-4ee2-a815-08c220efc7e2?uc=30185&g=1cdae467-a87f-406d-a5ce-85c7799bb27e&f=136602
[16] http://www.datasciencecentral.com/profiles/blogs/the-future-is-bright-for-banking-1
[14] https://engage.bah.com/Article/Redirect/3210566f-a88e-43c0-ac8f-08cd33034afb?uc=30185&g=24edc049-9c37-47af-a247-eb3819f4ba79&f=159602
[13] https://channellife.com.au/amp/story/the-enormous-impact-of-ai-and-machine-learning-on-e-commerce?__twitter_impression=true
[10] https://dy.si/s4H58
[10] https://bit.ly/3ltg7oD
[8] https://engage.bah.com/Article/Redirect/fdb12aeb-9958-4852-bf53-53914811f938?uc=30185&g=afff6789-673c-47d1-a76e-c6c27993ddbc&f=160819
[8] https://buff.ly/2GbB73d

Top URLs in Tweet in G2:
[16] https://www.youtube.com/watch?v=ACn7H3yfA2o

[16] https://www.zendesk.com.mx/customer-experience-trends/?rv_account=a3G1E000001mpBqUAI&rv_member=a4X1E000000E6F1UAK&utm_source=DreamTech&utm_medium=partner&utm_campaign=cx_trends_partners
[8] https://www.youtube.com/watch?v=1Iiq4knGiDw

[5] https://ux-design-awards.com/en
[5] https://contentsnare.com/client-communication/?ref=quuu
[5] https://tweetedtimes.com/v/8731?s=rgp
[5] https://content-app.com/?action=leadgen&id=MTk0MyMjIyNodHRwczovL2hpcmluZy50aXBzL0FwcGxlX0NYP3V0bV9zb3VyY2U9UGFpZ2VyJnV0bV9tZWRpdW09UmVmZXJyYWwjIyMjaHR0cHM6Ly9oaXJpbmcudGlwcy9XV0hfUGJISW50cm8
[4] https://www.pipelinepub.com/info/marketing/editorial-pitches.php?m=12
[4] https://opsmatters.com/organisations/zendesk
[3] https://twitter.com/Infosys/status/1300822597068681219

Top URLs in Tweet in G3:
[37] https://s2.radio.co/s532f0345f/listen
[7] https://www.icmi.com/resources/2020/show-me-you-care-listening-and-appreciating-your-employees?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200901n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[7] https://www.icmi.com/resources/2020/show-me-you-care-listening-and-appreciating-your-employees?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20200901n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatQuotes
[7] https://www.forbes.com/sites/danielnewman/2020/09/01/4-key-customer-experience-metrics-brands-should-be-tracking/#69a4b6a27c3b
[6] https://www.forbes.com/sites/danielnewman/2020/09/01/4-key-customer-experience-metrics-brands-should-be-tracking/
[6] http://customerservicedaily.com
[6] https://twitter.com/OracleCX/status/1299068031394631681
[5] https://experienceinvestigators.com/why-customer-experience-mission-matters/
[5] https://bit.ly/3gOVFv4
[4] https://www.oracle.com/corporate/events/virtual-summits/cloud-cx/?source=:so:tw:or:dg:ocx::&SC=:so:tw:or:dg:ocx::&pcode=

Top URLs in Tweet in G4:
[7] https://www.nngroup.com/articles/virtual-tours/
[6] https://www.cmswire.com/customer-experience/dont-fumble-your-customers-moments-of-truth/
[6] https://cx-journey.com/2020/07/journey-mapping-workshops-do-you-have-the-right-participants.html
[6] https://www-cmswire.simplermedia.com/cw-wb-200916-reltio-cx.html?utm_source=social&utm_medium=LinkedinFB&utm_campaign=wb-200916-reltio-cx&utm_content=soc-reltio
[5] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/
[5] https://www.cmswire.com/digital-marketing/marketers-escape-the-vicious-cycle-of-poor-consumer-data-practices/
[5] https://www.cmswire.com/customer-experience/the-continued-evolution-of-the-customer-experience-stack/
[5] https://www.cmswire.com/customer-experience/how-financial-institutions-can-shift-from-product-pushers-to-relationship-builders/
[5] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[5] https://www.cmswire.com/customer-experience/focus-on-customer-experience-first-and-the-metrics-will-follow/

Top URLs in Tweet in G5:
[8] https://www.technative.io/how-will-progressive-web-apps-transform-customer-interactions/
[7] https://technative.io/how-will-progressive-web-apps-transform-customer-interactions/
[4] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/
[3] https://digit.fyi/fintechglobal-fintech-report/
[3] https://infovinity.com
[2] http://www.nanalyze.com/2017/04/artificial-intelligence-emotions/amp/
[2] https://www.malkamdior.com/2018/08/how-to-create-social-network-using-seo.html?m=1
[1] https://lnkd.in/e8vQp6v
[1] http://share.postbeyond.com/43bmm
[1] http://share.postbeyond.com/4ewew

Top URLs in Tweet in G6:
[6] https://forr.com/31UxeZ3
[3] https://blog.fusebill.com/brand-loyalty-is-vital-to-subscription-billing-business-growth?ref=quuu
[2] https://blog.fusebill.com/saas-customer-experience-and-subscription-billing-software
[2] https://www.wootric.com/blog/customer-experience-in-product-led-growth/?ref=quuu
[2] https://blog.fusebill.com/siloed-departments-preventing-saas-business-scaling?ref=quuu
[2] https://blog.fusebill.com/dunning-management-to-reduce-churn-rates?ref=quuu
[1] https://go.forrester.com/blogs/2019-b2b-buyer-insights-study-summit-apac/
[1] https://go.forrester.com/blogs/moments-map-resolve-the-paradox-of-choice-to-optimize-your-digital-experience-portfolio/?utm_source=twitter&utm_medium=social&utm_content=blog&utm_campaign=cx&utm_term=dt&linkId=100000014916343
[1] https://forr.com/32HQVlU
[1] https://go.forrester.com/blogs/brands-built-up-much-cx-equity-pre-pandemic-heres-how-they-can-use-it-wisely/?utm_source=twitter&utm_medium=social&utm_content=forrblog&utm_campaign=cxindex20&utm_term=cx&linkId=100000013994069

Top URLs in Tweet in G7:
[3] -
[2] https://www.digitalpulse.pwc.com.au/smart-city-data-governance/?utm_source=twitter&utm_medium=social
[2] https://progressivegrocer.com/stop-shop-workers-very-happy-99th-birthday
[2] https://techcrunch.com/2020/07/23/the-cybersecurity-industry-needs-to-reinvent-itself/
[2] https://www.proxem.com/en/customer-interview-kamal-harfaoui-customer-voice-manager-at-bouygues-telecom/?utm_source=twitter&utm_medium=social&utm_campaign=5f4e4ce81dc973110db0fc32
[2] https://www.outsystems.com/nextstep/agenda-ams/?utm_campaign=organic&utm_content=NextStep-2020&utm_medium=social&utm_source=twitter&utm_term=standard
[2] Customer
[2] http://www.smartcustomerservice.com/Columns/Expert-Advice/The-Seven-Essential-Metrics-in-Times-of-Crisis-141040.aspx
[1] https://www.digitalpulse.pwc.com.au/essential-business-coronavirus/?utm_source=twitter&utm_medium=social
[1] https://www.forbes.com/sites/servicenow/2020/08/21/pivot-or-perish-infographic/#3d7ddd6b344b

Top URLs in Tweet in G8:
[2] http://whatsnext.tiffanibova.com/?edition_id=2c670f80-ec72-11ea-a341-002590a5ba2d
[1] https://www.usafill.com/whats-the-difference-between-a-fulfillment-vendor-and-fulfillment-partner/?utm_campaign=Social%20Promo%20Twitter&utm_content=134121606&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/its-2020-have-you-graded-your-efulfillment-services/?utm_campaign=Social%20Promo%20Twitter&utm_content=134168032&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/3-key-ways-exceptional-efulfillment-3pl-can-change-the-game/?utm_campaign=Social%20Promo%20Twitter&utm_content=134063546&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/change-your-reputation-with-the-right-efulfillment-company/?utm_campaign=Social%20Promo%20Twitter&utm_content=134082369&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/4-key-traits-your-supplement-3pl-services-must-have/?utm_campaign=Social%20Promo%20Twitter&utm_content=135178190&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/whats-the-difference-between-a-fulfillment-vendor-and-fulfillment-partner/?utm_campaign=Social%20Promo%20Twitter&utm_content=134121605&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/do-it-for-your-customers-part-2-health-and-beauty-ecommerce/?utm_campaign=Social%20Promo%20Twitter&utm_content=133980116&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/whats-the-difference-between-a-fulfillment-vendor-and-fulfillment-partner/?utm_campaign=Social%20Promo%20Twitter&utm_content=134121603&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531
[1] https://www.usafill.com/its-2020-have-you-graded-your-efulfillment-services/?utm_campaign=Social%20Promo%20Twitter&utm_content=134168035&utm_medium=social&utm_source=twitter&hss_channel=tw-562989531

Top URLs in Tweet in G9:
[4] https://www.mx.com/summit/2020/?session=breakout-marous
[3] https://www.customerdevoted.com
[3] https://medium.com/@SoftClouds/take-your-field-service-experience-to-the-next-level-top-9-trends-for-2020-beyond-ddf00872f943?utm_content=138738824&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594
[2] https://thefinancialbrand.com/podcasts/covid-redefined-customer-expectations-cx-banking-transformed-podcast-beth-johnson-citizens/
[2] https://bit.ly/2EU6RJF
[2] https://techlog360.com/artificial-intelligence-help-businesses/?utm_content=138643488&utm_medium=social&utm_source=twitter&hss_channel=tw-4337144594
[2] https://marketinginsidergroup.com/marketing-strategy/5-things-to-consider-with-your-customer-experience/
[1] https://www.mx.com/Summit
[1] https://iotworldtoday.com/2020/02/03/how-las-vegas-turns-a-smart-city-pilot-into-a-smart-city-project/
[1] https://www.linkedin.com/slink?code=d_fddjE

Top URLs in Tweet in G10:
[7] https://www.mycustomer.com/customer-experience/voice-of-the-customer/why-you-need-a-closed-loop-customer-survey-system-and-how?platform=hootsuite
[5] https://www.forbes.com/sites/louiscolumbus/2020/08/30/why-digital-transformation-always-needs-to-start-with-customers-first/
[4] https://www.mycustomer.com/customer-experience/engagement/how-to-improve-your-customer-journey-mapping-with-better-persona?platform=hootsuite
[4] https://www.mycustomer.com/resources/why-customer-journey-orchestration-should-be-at-the-core-of-digitisation-and-digital
[4] https://www.mycustomer.com/customer-experience/engagement/whats-the-difference-between-a-journey-map-and-a-customer-experience?platform=hootsuite
[4] https://www.mycustomer.com/customer-experience/engagement/five-ways-to-discover-your-companys-true-purpose-and-values-during?platform=hootsuite
[4] https://www.mycustomer.com/customer-experience/voice-of-the-customer/get-more-from-your-maps-the-five-rules-of-advanced-journey?platform=hootsuite
[4] https://www.mycustomer.com/customer-experience/engagement/use-these-10-customer-profile-variables-to-improve-your-journey?platform=hootsuite
[3] https://bit.ly/2DjRz0a
[2] https://bit.ly/3lH4OJG

Top Domains
Top Domains in Tweet in Entire Graph:
[275] bit.ly
[207] twitter.com
[175] pivotpointsolutions.net
[165] forbes.com
[143] linkedin.com
[96] cmswire.com
[89] youtube.com
[86] buff.ly
[84] okt.to
[76] lnkd.in

Top Domains in Tweet in G1:
[44] bah.com
[38] karlsmith.info
[35] twitter.com
[33] datasciencecentral.com
[33] buff.ly
[31] forbes.com
[22] dataconomy.com
[21] medium.com
[18] techtarget.com
[18] dy.si

Top Domains in Tweet in G2:
[54] bit.ly
[51] twitter.com
[47] lnkd.in
[42] linkedin.com
[29] okt.to
[29] youtube.com
[23] interaction-design.org
[19] dy.si
[16] forbes.com
[16] com.mx

Top Domains in Tweet in G3:
[175] pivotpointsolutions.net
[59] twitter.com
[53] forbes.com
[38] bit.ly
[37] radio.co
[17] youtube.com
[14] icmi.com
[12] contactcenterpipeline.com
[11] cmswire.com
[11] oracle.com

Top Domains in Tweet in G4:
[57] cmswire.com
[32] cx-journey.com
[19] customerthink.com
[16] okt.to
[15] sgrcrm.co
[8] buff.ly
[8] bit.ly
[8] forbes.com
[7] youtube.com
[7] twitter.com

Top Domains in Tweet in G5:
[15] technative.io
[13] postbeyond.com
[6] linkedin.com
[4] technologyreview.com
[3] digit.fyi
[3] infovinity.com
[2] lnkd.in
[2] bit.ly
[2] nanalyze.com
[2] malkamdior.com

Top Domains in Tweet in G6:
[20] okt.to
[11] fusebill.com
[8] forr.com
[6] bit.ly
[5] cmswire.com
[4] forrester.com
[3] wootric.com
[3] marketing-interactive.com
[3] on24.com
[3] retailcustomerexperience.com

Top Domains in Tweet in G7:
[7] bit.ly
[7] serenova.com
[6] onholdwith.com
[4] progressivegrocer.com
[4] okt.to
[3] com.au
[3] proxem.com
[3] outsystems.com
[3] business2community.com
[3] retaildive.com

Top Domains in Tweet in G8:
[27] usafill.com
[11] tiffanibova.com
[7] customerbliss.com
[6] linkedin.com
[2] bit.ly
[2] forbes.com
[1] worthix.com
[1] kartra.com
[1] hubs.li
[1] fastcompany.com

Top Domains in Tweet in G9:
[5] mx.com
[5] thefinancialbrand.com
[4] bit.ly
[4] medium.com
[3] customerdevoted.com
[2] linkedin.com
[2] locobuzz.com
[2] youtube.com
[2] techlog360.com
[2] information-age.com

Top Domains in Tweet in G10:
[33] mycustomer.com
[30] dlvr.it
[18] bit.ly
[7] forbes.com
[5] asociaciondec.org
[4] cepymenews.es
[4] contactcenterhub.es
[3] paradavisual.com
[2] ecrion.com
[2] eleconomista.es

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5402] cx
[1290] ai
[1126] customerexperience
[746] iot
[644] fintech
[630] marketing
[547] ux
[514] bigdata
[423] digitaltransformation
[404] custexp



Top Hashtags in Tweet in G1:
[723] ai
[660] cx
[503] iot
[470] fintech
[306] bigdata
[246] marketing
[203] digitaltransformation
[179] datascience
[163] ehealth
[163] ux

Top Hashtags in Tweet in G2:
[906] cx
[200] customerexperience
[99] ux
[68] ai
[47] customerservice
[40] customer
[36] marketing
[33] design
[32] experience
[29] contactcenter

Top Hashtags in Tweet in G3:
[821] cx
[195] customerexperience
[195] custexp
[175] cxm
[65] customerservice
[62] cctr
[57] custserv
[42] contactcenter
[40] marketing
[33] ai

Top Hashtags in Tweet in G4:
[355] cx
[108] customerexperience
[47] ai
[47] ux
[45] custexp
[35] analytics
[33] marketing
[31] designthinking
[28] servicedesign
[22] journeymapping

Top Hashtags in Tweet in G5:
[199] cx
[195] machinelearning
[157] datascience
[153] bigdata
[134] iot
[131] ai
[127] python
[117] analytics
[111] business
[105] startups

Top Hashtags in Tweet in G6:
[101] cx
[15] saas
[14] forrsummit
[9] customerexperience
[7] cloud
[7] ai
[6] digitaltransformation
[6] custserv
[5] b2b
[5] ecommerce

Top Hashtags in Tweet in G7:
[92] cx
[24] ai
[19] contactcenter
[11] iot
[9] custserv
[8] smart
[8] datagovernance
[8] breaking
[8] tech
[6] machinelearning

Top Hashtags in Tweet in G8:
[110] cx
[15] customerexperience
[15] sales
[11] innovation
[8] virtualreality
[8] digital
[7] marketing
[6] culture
[4] custserv
[4] crm

Top Hashtags in Tweet in G9:
[45] cx
[12] banking
[11] ai
[10] digitaltransformation
[9] finserv
[6] fintech
[6] automation
[5] chatbots
[4] artificialintelligence
[4] customers

Top Hashtags in Tweet in G10:
[132] cx
[82] customerexperience
[28] custexp
[25] experienciadecliente
[21] marketing
[8] customerexperiencemanagement
[7] digitaltransformation
[4] values
[4] purpose
[4] covid19

Top Words
Top Words in Tweet in Entire Graph:
[5365] #cx
[1653] customer
[1288] #ai
[1168] enricomolinari
[1124] #customerexperience
[1016] experience
[746] #iot
[644] #fintech
[627] #marketing
[561] customers

Top Words in Tweet in G1:
[1146] enricomolinari
[722] #ai
[635] #cx
[503] #iot
[470] #fintech
[306] #bigdata
[245] #marketing
[221] kirkdborne
[192] #digitaltransformation
[179] wef

Top Words in Tweet in G2:
[902] #cx
[277] customer
[200] #customerexperience
[158] experience
[112] more
[99] #ux
[95] customers
[77] service
[68] #ai
[64] business

Top Words in Tweet in G3:
[821] #cx
[354] customer
[199] experience
[195] #customerexperience
[195] #custexp
[175] #cxm
[111] customers
[88] stephaniethum
[84] service
[80] distinction

Top Words in Tweet in G4:
[355] #cx
[162] customer
[108] #customerexperience
[73] experience
[60] gt
[52] cx
[49] journey
[47] #ai
[47] #ux
[45] #custexp

Top Words in Tweet in G5:
[199] #cx
[195] #machinelearning
[157] #datascience
[153] #bigdata
[140] gt
[134] #iot
[131] #ai
[127] #python
[117] #analytics
[105] #startups

Top Words in Tweet in G6:
[101] #cx
[37] forrester
[32] customer
[28] experience
[22] customers
[15] #saas
[14] #forrsummit
[13] study
[13] cx
[13] business

Top Words in Tweet in G7:
[92] #cx
[25] customer
[24] #ai
[19] best
[19] #contactcenter
[15] agent
[14] experiences
[14] time
[12] practices
[12] build

Top Words in Tweet in G8:
[110] #cx
[45] tiffani_bova
[39] service
[35] drive
[33] change
[30] zappos
[29] fun
[29] deliver
[28] 10
[28] embrace

Top Words in Tweet in G9:
[43] #cx
[20] jimmarous
[17] experience
[16] join
[16] expectations
[16] consumers
[14] money
[14] summit
[14] starts
[14] today

Top Words in Tweet in G10:
[132] #cx
[82] #customerexperience
[50] customer
[27] #custexp
[25] #experienciadecliente
[21] #marketing
[21] journey
[15] asociacion_dec
[13] need
[13] improve

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[582] customer,experience
[365] #cx,#customerexperience
[271] #ai,#iot
[250] #ux,#cx
[240] #customerexperience,#cx
[235] #custexp,#cx
[205] customer,service
[187] gt,gt
[173] #cxm,#custexp
[160] wef,enricomolinari

Top Word Pairs in Tweet in G1:
[236] #ai,#iot
[155] wef,enricomolinari
[133] intengineering,enricomolinari
[86] #cx,#ux
[80] #bigdata,#datascience
[76] #fintech,#ai
[75] education,progress
[75] progress,exam
[75] exam,results
[75] results,intengineering

Top Word Pairs in Tweet in G2:
[100] customer,experience
[64] #ux,#cx
[63] #cx,#customerexperience
[49] #customerexperience,#cx
[28] customer,service
[26] #customer,#experience
[24] #cx,#id
[24] #id,#user
[24] #user,#customer
[24] #experience,#design

Top Word Pairs in Tweet in G3:
[173] #cxm,#custexp
[166] #custexp,#cx
[149] customer,experience
[50] #cx,#customerexperience
[50] customer,service
[42] scott,mckain
[42] playing,distinction
[42] distinction,radio
[42] radio,join
[40] join,cutting

Top Word Pairs in Tweet in G4:
[46] customer,experience
[35] #cx,#customerexperience
[29] gt,gt
[28] #custexp,#cx
[27] #ux,#cx
[25] #customerexperience,#cx
[18] cx,journey
[18] one,year
[14] #cx,#analytics
[14] start,#customerexperience

Top Word Pairs in Tweet in G5:
[101] #bigdata,#analytics
[101] #analytics,#datascience
[91] gt,gt
[69] #iot,#iiot
[67] #tech,#design
[65] #datascience,#iot
[65] #ux,#cx
[65] #cx,first
[65] #design,#marketing
[52] #python,#rstats

Top Word Pairs in Tweet in G6:
[18] customer,experience
[8] #forrsummit,#cx
[8] end,user
[6] sustainable,business
[6] business,without
[6] without,engaged
[6] engaged,loyal
[6] loyal,trusting
[6] trusting,customers
[6] customers,#forrsummit

Top Word Pairs in Tweet in G7:
[12] best,practices
[8] #smart,foundations
[8] foundations,seven
[8] seven,best
[8] practices,build
[8] build,smart
[8] smart,city
[8] city,pwcaudigital
[8] pwcaudigital,#datagovernance
[8] #datagovernance,#ai

Top Word Pairs in Tweet in G8:
[27] 10,commandments
[27] commandments,zappos
[27] deliver,wow
[27] wow,service
[27] service,#cx
[27] #cx,embrace
[27] embrace,drive
[27] drive,change
[27] change,create
[27] create,fun

Top Word Pairs in Tweet in G9:
[14] money,experience
[14] experience,summit
[14] summit,starts
[14] starts,today
[14] today,join
[14] join,wednesday
[14] wednesday,discuss
[14] discuss,changed
[14] changed,expectations
[14] expectations,consumers

Top Word Pairs in Tweet in G10:
[75] #cx,#customerexperience
[24] #custexp,#cx
[15] #cx,#marketing
[12] journey,mapping
[12] #customerexperience,#experienciadecliente
[10] customer,experience
[9] customer,journey
[7] need,closed
[7] closed,loop
[7] loop,customer

Top Replied-To
Top Replied-To in Entire Graph:
@stephaniethum
@cmicontent
@aetna
@jtwatkin
@ndytg
@billquiseng
@everestgroup
@cenacedac
@brightpatternus
@nojitter

Top Replied-To in G1:
@unfoldprints
@retaildisrupted
@psb_dc
@colinsataylor
@tiffani_bova
@thecxinsights
@adrianswinscoe
@bfcxguru
@creativesolhq
@carriemaslen

Top Replied-To in G3:
@stephaniethum
@jtwatkin
@ndytg
@billquiseng
@nojitter
@ryantsonnenberg
@zendesk
@carymmunk
@scottmckain
@ujetco

Top Replied-To in G4:
@gartner
@taliagw
@emile_hay
@jeffsheehan
@scottfreypn

Top Replied-To in G5:
@instituteofcs
@bruneluni
@customerthink

Top Replied-To in G6:
@brianbrands
@tamsindollin
@typeform

Top Replied-To in G7:
@sjd10304
@ryanpkirlin
@expert_systemfr
@jobopop
@parthparekh1803
@kenem
@reckless
@mariamelee
@oneiittiespark

Top Replied-To in G8:
@briansolis

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@kirkdborne
@intengineering
@wef
@fisheyebox
@stephaniethum
@forbes
@ubinetus
@fisheyeboxindia

Top Mentioned in G1:
@enricomolinari
@kirkdborne
@intengineering
@wef
@andi_staub
@ronald_vanloon
@dhinchcliffe
@jblefevre60
@interactionsinc
@ipfconline1

Top Mentioned in G2:
@adobepartner
@pereion
@jaseclarke_cx
@ivrpowers
@_checkit
@bewgleai
@johnfildes
@prodware

Top Mentioned in G3:
@stephaniethum
@forbes
@hyken
@ujetco
@jeanniecw
@evankirstel
@ndytg
@luismelo78
@sueduris
@psb_dc

Top Mentioned in G4:
@cmswire
@annettefranz
@startgrowthhack
@genesys
@customerthink
@reltio
@jonathanaufray
@cxintersect
@sugarcrm
@t_j_carpenter

Top Mentioned in G5:
@fisheyebox
@fisheyeboxindia
@ravikikan
@nowbounce
@pinakilaskar
@nitish_sharma23
@oumglobal
@sudeepsakalle
@pastor_paul
@technative

Top Mentioned in G6:
@forrester
@fusebill
@bold360
@incontact
@microsoft
@lisanakano
@wootric
@tjkeitt
@directorsclubuk
@mhtmartin

Top Mentioned in G7:
@pwcaudigital
@niceltd
@yudexhas
@servicenow
@disney
@genesysfrance
@retaildive
@verizon
@smartcustserv
@proxem

Top Mentioned in G8:
@tiffani_bova
@zappos
@premierpapercm
@briansolis
@adhip_ray
@jeannebliss
@jdodkins
@devcleary
@customerobspod
@worthix

Top Mentioned in G9:
@jimmarous
@locobuzzindia
@softclouds
@mx
@ryan_caldwell
@financialbrand
@kirkdborne
@unfoldlabs
@appian
@brennermichael

Top Mentioned in G10:
@asociacion_dec
@cxupdate
@mycustomer
@marthabrooke100
@jimtincher
@colinshaw_cx
@medallia
@liorstrativity
@perceptivenz
@sueduris

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@amazonhelp
@americanair
@sectest9
@btcare
@edinburghwatch
@skyhelpteam
@british_airways
@chidambara09
@comcastcares

Top Tweeters in G1:
@sectest9
@edinburghwatch
@chidambara09
@cybersec_feeds
@aldoceccarelli
@lorimoreno
@businessinsider
@swissbusiness
@rousseauagnes
@bot_innovation

Top Tweeters in G2:
@iam__network
@kaz082
@dogetalist
@derickson
@logz05
@justyvette
@berrakbiz
@classicdigest
@ofelipeb
@mercymkushi

Top Tweeters in G3:
@evankirstel
@fantasticradioo
@marshacollier
@gezgintrk
@forbes
@stuartsimon
@signoraldo
@tonybodoh
@shellykramer
@jeffsheehan

Top Tweeters in G4:
@thestartupper
@valaafshar
@hmrccustomers
@designthinkbot
@medicenluciana
@roshaundadgreen
@the_biz_expert
@walmarthelp
@technojeder
@henrimorrgh

Top Tweeters in G5:
@aaroncuddeback
@rosenchild
@taieb_bot
@xaelbot
@codedailybot
@andrewmorrisuk
@cnbc
@learn__together
@llnuxbot
@livemint

Top Tweeters in G6:
@lner
@starbucks
@g00dwinfred
@giancrown
@stewarttownsend
@marketingeds
@frost_sullivan
@allstate
@aithority
@danielal007

Top Tweeters in G7:
@btcare
@comcastcares
@thomasclone
@ottlegalrebels
@bouyguestelecom
@vodafoneuk
@attcustomercare
@b2community
@mrtallerjerry
@smartecocity

Top Tweeters in G8:
@walmart
@researchmrx
@fastcompany
@shashib
@hydwatch
@bobburg
@tom_peters
@premierpapercm
@spyrossl
@_culture_bot

Top Tweeters in G9:
@lelkan
@simonlporter
@o_g_log
@junjudapi
@mclynd
@simoncocking
@imoyse
@strategyfintech
@avrohomg
@brennermichael

Top Tweeters in G10:
@abc_es
@expansioncom
@digitaltransf11
@cepymenews
@babettetenhaken
@complainingcow
@mapfre_es
@cxinsider
@mycustomer
@monioloyede


We use necessary cookies to make our site work. We’d like to set additional cookies to understand site usage, make site improvements and to remember your settings. We also use cookies set by other sites to help deliver content from their services.