#cx, Twitter, 11/8/2020 11:24:48 PM, 239854


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#cx_2020-11-08_14-30-01.xlsx
#cx_2020-11-08_14-30-01.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
November 08, 2020
Short Description:
#cx via NodeXL https://bit.ly/2Ii77nr
@enricomolinari
@chidambara09
@ricardosgulko
@trendsinai
@balaji_sandiego
@stephaniethum
@oracle
@xceltrait
@forbes
@microsmallbusi1

Top hashtags:
#cx
#customerexperience
#ai
#ux
#iot
#digitaltransformation
#marketing
#innovation

Description:
Description
The graph represents a network of 4,868 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 08 November 2020 at 22:55 UTC.

The requested start date was Sunday, 08 November 2020 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 5-day, 3-hour, 17-minute period from Sunday, 01 November 2020 at 22:00 UTC to Saturday, 07 November 2020 at 01:17 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4868
Unique Edges : 4844
Edges With Duplicates : 9518
Total Edges : 14362
Number of Edge Types : 5
Retweet : 3075
MentionsInRetweet : 4469
Mentions : 4066
Tweet : 2621
Replies to : 131
Self-Loops : 2864
Reciprocated Vertex Pair Ratio : 0.0447876447876448
Reciprocated Edge Ratio : 0.0857354028085735
Connected Components : 1170
Single-Vertex Connected Components : 779
Maximum Vertices in a Connected Component : 2895
Maximum Edges in a Connected Component : 11379
Maximum Geodesic Distance (Diameter) : 16
Average Geodesic Distance : 5.024674
Graph Density : 0.000285532721754462
Modularity : 0.410528
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 4,868 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 08 November 2020 at 22:55 UTC.

The requested start date was Sunday, 08 November 2020 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 5-day, 3-hour, 17-minute period from Sunday, 01 November 2020 at 22:00 UTC to Saturday, 07 November 2020 at 01:17 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[57] https://marketoonist.com/2020/11/cx-is-not-a-department.html
[40] https://s2.radio.co/s532f0345f/listen
[22] https://dy.si/s4H58
[19] https://bit.ly/34MVYDN
[17] https://www.reltio.com/resources/connected-customer-data-maximize-finserv-kpis/
[16] https://www.cmswire.com/customer-experience/what-is-voice-of-the-customer-and-what-does-it-mean-for-customer-experience/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo
[16] https://www.visualcapitalist.com/most-influential-values/
[15] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[15] https://johannesdrooghaag.com/keynotes/
[14] https://enterprisersproject.com/article/2020/10/digital-transformation-9-emerging-roles

Top URLs in Tweet in G1:
[6] https://www.enterprisetimes.co.uk/2020/10/14/surveymonkey-launches-getfeedback-cx-platform/
[6] https://www.searchblox.com/how-to-gain-insight-from-search-analytics/
[5] https://marketoonist.com/2020/11/cx-is-not-a-department.html
[5] https://www.crm-tech.world/weekly-news/ein-video-zum-thema-wie-wirken-kampagnen-und-warum-wirken-sie-nicht/
[5] https://www.chatbotpack.com/conversational-marketing
[5] https://tweetedtimes.com/v/8731?s=rgp
[4] https://www.loket.com/event/menyelaraskan-kebutuhan-organisasi-dan-pengguna_zlb
[4] https://go2.aspect.com/tw-article-forbes-oct26
[4] https://www.ibm.com/blogs/cloud-computing/2018/10/29/future-customer-experience-ai/?cm_mmc=OSocial_Twitter-_-Hybrid+Cloud_Digital+Business+Automation-_-WW_WW-_-Influencer+Blog+4+-+Twitter&cm_mmca1=000020LI&cm_mmca2=10005060
[4] https://en.zweeler.com/game/cyclocross/FantasyCyclocross20202021/main.php?ref=554

Top URLs in Tweet in G2:
[16] https://www.visualcapitalist.com/most-influential-values/
[15] https://www.eglobalis.com/podcast/transforming-the-digital-customer-experience/
[13] https://www.cmswire.com/customer-experience/what-is-voice-of-the-customer-and-what-does-it-mean-for-customer-experience/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo
[13] https://marketoonist.com/2020/11/cx-is-not-a-department.html
[12] https://techcrunch.com/2020/10/22/customer-experience-and-digital-transformation-concepts-are-merging-during-the-pandemic/?guccounter=1&guce_referrer=aHR0cHM6Ly90LmNvLw&guce_referrer_sig=AQAAALwKKdWFTKbFSPgNo7B4UEBOoucmwoQyPWLvfPwo8CU3deyXahpQb2uNtrOQQa0tNRZdbXPzEFGTZHVsE_LBmTj6JefgtGROna_UIui8XzcFtCOmU637F1XG86t_iwsnYWUiN-1DLRt5ADHx68BqLRDpfsa0eiJO94ZgT-z015Ie
[11] https://johannesdrooghaag.com/keynotes/
[10] https://www.visualcapitalist.com/25-largest-private-equity-firms-chart/
[9] https://blogs.opentext.com/key-financial-services-trends-as-the-world-emerges-from-covid-19/?utm_source=bambu&utm_medium=social&utm_campaign=Blog
[9] content&blaid=896034
[9] https://enterprisersproject.com/article/2020/11/digital-transformation-creativity-vs-productivity?utm_content=145231314&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G3:
[20] https://dy.si/s4H58
[14] https://bit.ly/34MVYDN
[11] https://web.archive.org/web/20190806000231if_/https://mapr.com/blog/author/kirk-borne/
[11] https://dy.si/wQpyV
[10] https://bit.ly/3jN3EKF
[10] https://go.forrester.com/blogs/b2c-marketing-in-2021/
[8] https://amzn.to/32cJxiV
[8] https://bit.ly/2JzZ1qT
[8] https://www.rbrlondon.com/bt
[8] https://internationalbanker.com/banking/how-ai-is-changing-customer-experience/

Top URLs in Tweet in G4:
[10] https://www.constellationr.com/research/oracle-revamps-cx-commerce
[6] https://www.constellationr.com/blog-news/managing-crisis-power-community-and-importance-experts-0
[4] https://www.constellationr.com/research/virtual-events-suck-yours-doesn-t-have
[4] https://bit.ly/34zFJZq
[4] https://www.oracle.com/events/virtual-summits/cloud-cx/?source=:so:tw:or:dg:ocx::&SC=:so:tw:or:dg:ocx::&pcode=
[4] https://www.technologyreview.com/2020/04/28/1000675/how-ai-is-changing-the-customer-experience/
[3] https://buff.ly/3lTsc65
[3] https://www.oracle.com/cx/industry/digital-experience/?source=:so:tw:or:awr:ocorp::&SC=:so:tw:or:awr:ocorp::&pcode=
[3] https://www.cxnetwork.com/cx-experience/reports/artificialintelligence?ty-ur
[3] https://bit.ly/3jXtfAI

Top URLs in Tweet in G5:
[6] https://www.futureinternetsummit.com/?utm_source=linkedin&utm_medium=linkedin&utm_campaign=linkedin
[5] https://customerthink.com/turbo-charging-customer-service-with-artificial-intelligence/
[4] https://zd.net/3kB8J9O
[4] https://liveweb.io/
[3] https://bit.ly/34MVYDN
[3] https://go.forrester.com/blogs/customer-service-predictions-2021/?utm_source=fn_predictions_lp&utm_medium=web&utm_campaign=predictions_2021
[3] https://www.calabrio.com/ujet-contact-center/
[3] https://www.bfsiitsummit.com/
[3] https://bddy.me/3k4m7m9
[2] https://bit.ly/34TCgGw

Top URLs in Tweet in G6:
[6] https://www.cmswire.com/customer-experience/how-machine-learning-improves-customer-experience-and-increases-revenue/
[5] https://www.mycustomer.com/customer-experience/engagement/how-to-cultivate-trust-in-times-of-change-an-interview-with-jeanne?platform=hootsuite
[5] https://www.cmswire.com/digital-experience/customer-data-platforms-bring-omnichannel-choreography-within-reach/
[5] https://www.cmswire.com/digital-marketing/marketers-escape-the-vicious-cycle-of-poor-consumer-data-practices/
[4] https://www.mycustomer.com/resources/empathy-in-customer-service-a-consumer-survey?platform=hootsuite
[4] https://www.mycustomer.com/service/contact-centres/what-research-tells-us-about-the-key-requirements-of-empathetic-service-and?platform=hootsuite
[4] https://www.mycustomer.com/customer-experience/engagement/the-six-traps-that-mean-customer-journey-mapping-could-be-a-mistake?platform=hootsuite
[3] https://nexxworks.com/blog/why-you-should-treat-customer-experience-as-a-happening
[3] https://www.callcentrehelper.com/ways-deal-with-difficult-customers-161880.htm
[3] https://www.mycustomer.com/customer-experience/engagement/how-to-cultivate-trust-in-times-of-change-an-interview-with-jeanne

Top URLs in Tweet in G7:
[4] https://buff.ly/38orlHd
[3] https://enterprisersproject.com/article/2020/10/remote-work-how-stay-ahead-customers-needs
[3] https://twitter.com/NHInsight/status/1323605155972026369
[3] https://www.igniteyourservice.com/training
[2] https://www.firstsource.com/firstsource-partners-with-uniphore-customer-experience-ai-automation-technology/
[2] https://www.balglobal.com/bal-events/shrm-global-mobility-immigration-symposium-2020/
[2] https://ir.synnex.com/news/press-release-details/2020/SYNNEX-Board-Approves-SYNNEX-and-Concentrix-Separation/default.aspx
[2] https://tolerosolutions.com/impaq-team-culture-accountability-system/
[2] https://www.trendzowl.com/post/from-hobgoblin-to-hero-what-if-outsourcing-stepped-out-of-the-shadows
[1] https://bit.ly/3p0Abk7

Top URLs in Tweet in G8:
[5] https://www.commercient.com/enhancing-customer-relationships-with-ai-and-crm/
[3] https://www.commercient.com/technology-to-help-you-deliver-a-seamless-customer-experience/
[2] https://www.commercient.com/how-to-automate-workflows-with-a-crm-and-erp-integration/
[2] https://hbr.org/2019/06/platforms-and-blockchain-will-transform-logistics
[1] https://marketoonist.com/2020/11/cx-is-not-a-department.html
[1] https://www.techradar.com/news/what-is-a-digital-transformation-strategy
[1] https://www.reworked.co/digital-workplace/why-employee-experience-is-the-new-customer-experience/
[1] https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/adapting-customer-experience-in-the-time-of-coronavirus
[1] https://www.adlittle.com/en/OnlineOffline
[1] https://acquire.io/blog/automotive-industry-trends-in-customer-experience/

Top URLs in Tweet in G9:
[2] https://ipintegration.com/ai-driven-automation-in-the-insurance-sector-webinar/
[1] https://uxdesign.cc/7-psychological-principles-for-better-ux-3ab1620b123
[1] https://www.interaction-design.org/literature/article/essential-design-thinking-videos-and-methods
[1] https://buff.ly/2YzGwra
[1] https://garnet8.co.uk/blogs/sustainable-agile-secure-collaborative-data-driven-processes-tasks?d=t&i=e3022f11-29db-4723-a9ca-5f8a7fccac5b
[1] https://garnet8.co.uk/supply-chain-using-garnet8-collaboration-clouds-g8cc.html?d=t&i=e4633328-2d70-43cf-9602-4ad2b7e700d4
[1] https://www.chiefwineofficer.com/event/master-data-management-master-digital-transformation/
[1] https://zoom.us/webinar/register/9315899522908/WN_6dy44W3IR2CbD9LDZFT6uQ
[1] https://zoom.us/webinar/register/9315899522908/WN_6dy44W3IR2CbD9LDZFT6uQ?utm_content=144849804&utm_medium=social&utm_source=twitter&hss_channel=tw-1116678682435735552
[1] https://lnkd.in/gHfWj9Z?utm_content=144945604&utm_medium=social&utm_source=twitter&hss_channel=tw-1116678682435735552

Top URLs in Tweet in G10:
[17] https://www.reltio.com/resources/connected-customer-data-maximize-finserv-kpis/
[7] https://www.zendesk.com/blog/modern-customer-experiences/
[2] https://zdsk.co/2SX4HfZ
[2] https://www.cio.com/article/3584566/building-a-faster-smarter-safer-digital-transformation.html
[2] https://twitter.com/tomfishburne/status/1322980141639757824
[2] https://thefinancialbrand.com/102319/cx-banking-mobile-website-branch-ranking/?smedia-twt-ambsu
[1] https://thefinancialbrand.com/96748/future-of-work-banking-technology-covid-coronavirus-trends/
[1] https://www.targetgroup.com/latest-thinking/articles/millennials-loans-and-the-digital-first-conundrum
[1] https://www.targetb.io/
[1] https://www.globalbankingandfinance.com/financial-services-must-look-at-digital-transformation-in-order-to-deliver-customer-centricity-that-legacy-banking-systems-are-unable-to-provide/

Top Domains
Top Domains in Tweet in Entire Graph:
[841] bit.ly
[240] twitter.com
[199] buff.ly
[181] pivotpointsolutions.net
[138] lnkd.in
[108] okt.to
[81] cmswire.com
[73] forbes.com
[60] marketoonist.com
[52] postbeyond.com

Top Domains in Tweet in G1:
[168] bit.ly
[79] lnkd.in
[48] twitter.com
[43] buff.ly
[35] okt.to
[20] co.uk
[14] forbes.com
[14] sprou.tt
[13] smh.re
[12] cmswire.com

Top Domains in Tweet in G2:
[27] visualcapitalist.com
[23] eglobalis.com
[21] bit.ly
[15] customerthink.com
[15] techcrunch.com
[14] enterprisersproject.com
[14] cmswire.com
[13] johannesdrooghaag.com
[13] marketoonist.com
[12] twitter.com

Top Domains in Tweet in G3:
[225] bit.ly
[57] twitter.com
[50] buff.ly
[40] karlsmith.info
[39] paradigm-interactions.com
[32] dy.si
[27] beyondphilosophy.com
[26] cmswire.com
[18] bah.com
[18] forbes.com

Top Domains in Tweet in G4:
[130] bit.ly
[22] twitter.com
[20] constellationr.com
[20] buff.ly
[15] oracle.com
[6] okt.to
[5] cxnetwork.com
[4] sap.com
[4] mopinion.com
[4] nobelbiz.com

Top Domains in Tweet in G5:
[54] bit.ly
[10] lfsz.vc
[9] twitter.com
[8] bddy.me
[8] postbeyond.com
[7] zd.net
[6] futureinternetsummit.com
[5] customerthink.com
[5] forrester.com
[5] nojitter.com

Top Domains in Tweet in G6:
[39] postbeyond.com
[29] mycustomer.com
[17] cmswire.com
[15] bit.ly
[11] tiffanibova.com
[11] okt.to
[9] nexxworks.com
[8] lnkd.in
[5] twitter.com
[5] pointillist.com

Top Domains in Tweet in G7:
[11] bit.ly
[6] twitter.com
[6] lnkd.in
[5] linkedin.com
[5] buff.ly
[4] enterprisersproject.com
[3] firstsource.com
[3] sprou.tt
[3] libsyn.com
[3] igniteyourservice.com

Top Domains in Tweet in G8:
[10] commercient.com
[5] evrythng.com
[3] youtu.be
[2] forbes.com
[2] deloitte.com
[2] youtube.com
[2] nytimes.com
[2] hbr.org
[1] marketoonist.com
[1] techradar.com

Top Domains in Tweet in G9:
[3] lnkd.in
[2] co.uk
[2] zoom.us
[2] the-digital-insurer.com
[2] ipintegration.com
[1] uxdesign.cc
[1] interaction-design.org
[1] buff.ly
[1] chiefwineofficer.com
[1] surveysensum.com

Top Domains in Tweet in G10:
[34] okt.to
[17] reltio.com
[7] zendesk.com
[4] thefinancialbrand.com
[4] bit.ly
[3] twitter.com
[3] 360magazine.com
[2] targetgroup.com
[2] zdsk.co
[2] cio.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5663] cx
[1244] customerexperience
[1008] ai
[456] ux
[448] iot
[423] digitaltransformation
[395] marketing
[357] innovation
[347] custexp
[315] data



Top Hashtags in Tweet in G1:
[1081] cx
[282] customerexperience
[59] ux
[54] customerservice
[48] customerjourney
[42] marketing
[42] ai
[35] contactcenter
[30] digitaltransformation
[28] digital

Top Hashtags in Tweet in G2:
[370] cx
[231] ai
[164] customerexperience
[151] iot
[116] marketing
[116] blockchain
[78] fintech
[75] bigdata
[69] smartcities
[65] digitaltransformation

Top Hashtags in Tweet in G3:
[1035] cx
[389] ai
[276] customerexperience
[219] iot
[206] ux
[159] digitaltransformation
[119] businessagility
[101] bigdata
[80] datascience
[80] custexp

Top Hashtags in Tweet in G4:
[385] cx
[63] ai
[51] customerexperience
[41] oraclecxsummit
[31] cloud
[23] communications
[17] commerce
[13] ddn
[13] artificialintelligence
[12] digitaltransformation

Top Hashtags in Tweet in G5:
[218] cx
[94] ai
[39] innovation
[33] finserv
[33] contactcenter
[31] cloud
[29] artificialintelligence
[29] fintech
[29] banking
[28] ml

Top Hashtags in Tweet in G6:
[250] cx
[47] customerexperience
[34] custexp
[24] custserv
[19] analytics
[18] ai
[16] marketing
[14] ex
[14] innovation
[14] salesforce

Top Hashtags in Tweet in G7:
[92] cx
[17] customerexperience
[15] bpo
[12] ai
[10] outsourcing
[9] automation
[8] contactcenter
[8] leadership
[7] ex
[6] cxservices

Top Hashtags in Tweet in G8:
[53] cx
[20] digitaltransformation
[19] iot
[15] customerexperience
[14] tech
[12] innovation
[11] data
[11] dataintegration
[9] automotive
[8] automation

Top Hashtags in Tweet in G9:
[43] cx
[12] ux
[12] fintech
[11] behavioraleconomics
[11] digitaltransformation
[9] insurance
[8] insurtech
[8] digital
[5] customerexperience
[4] designthinking

Top Hashtags in Tweet in G10:
[93] cx
[20] fintech
[19] customerdata
[18] financialservices
[18] cxone
[17] customerexperience
[17] banktechnology
[17] bankcustomerservice
[17] bankmarketing
[11] cloud

Top Words
Top Words in Tweet in Entire Graph:
[5644] #cx
[1730] customer
[1213] #customerexperience
[1081] experience
[999] #ai
[924] ãƒ
[842] more
[736] customers
[579] enricomolinari
[453] #ux

Top Words in Tweet in G1:
[1077] #cx
[333] ãƒ
[330] customer
[262] #customerexperience
[228] experience
[193] more
[133] ç
[125] customers
[110] learn
[81] business

Top Words in Tweet in G2:
[452] enricomolinari
[368] #cx
[230] #ai
[164] #customerexperience
[148] #iot
[116] #blockchain
[115] #marketing
[115] mvollmer1
[103] customer
[81] antgrasso

Top Words in Tweet in G3:
[1029] #cx
[382] #ai
[328] customer
[274] #customerexperience
[211] #iot
[206] #ux
[205] experience
[157] #digitaltransformation
[132] more
[123] userexperienceu

Top Words in Tweet in G4:
[384] #cx
[114] oracle
[85] customer
[76] experience
[70] join
[63] #ai
[62] more
[53] customers
[51] #customerexperience
[45] oraclecx

Top Words in Tweet in G5:
[218] #cx
[94] #ai
[76] customer
[57] experience
[51] customers
[39] #innovation
[33] #contactcenter
[31] #cloud
[30] #finserv
[29] #artificialintelligence

Top Words in Tweet in G6:
[249] #cx
[93] customer
[55] experience
[46] #customerexperience
[45] customers
[44] more
[34] #custexp
[28] gt
[26] service
[25] business

Top Words in Tweet in G7:
[92] #cx
[21] experience
[17] #customerexperience
[16] 2020
[15] customer
[15] #bpo
[13] teleperformance
[12] #ai
[10] #outsourcing
[10] cx

Top Words in Tweet in G8:
[53] #cx
[26] âƒ
[25] interactionsinc
[20] #digitaltransformation
[19] #iot
[18] wswmuc
[17] customer
[16] experience
[15] #customerexperience
[14] evrythng

Top Words in Tweet in G9:
[42] #cx
[12] #ux
[12] #fintech
[12] sabinevdl
[12] customer
[11] #behavioraleconomics
[11] #digitaltransformation
[10] enricomolinari
[9] andi_staub
[9] digital

Top Words in Tweet in G10:
[93] #cx
[40] customer
[29] nice
[23] customers
[23] financial
[22] incontact
[21] aberdeengroup
[21] report
[20] #fintech
[19] 2020

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[614] customer,experience
[518] ãƒ,ãƒ
[341] #cx,#customerexperience
[293] #customerexperience,#cx
[213] #custexp,#cx
[183] customer,service
[182] #cxm,#custexp
[178] #ai,#iot
[155] #ux,#cx
[155] #cx,#ux

Top Word Pairs in Tweet in G1:
[202] ãƒ,ãƒ
[145] customer,experience
[88] #customerexperience,#cx
[64] #cx,#customerexperience
[61] learn,more
[42] #ãƒ,ãƒ
[28] customer,service
[28] gt,gt
[25] ãƒ,#ãƒ
[25] #ux,#cx

Top Word Pairs in Tweet in G2:
[106] #ai,#iot
[60] #customerexperience,#cx
[59] essential,emerging
[59] emerging,#technologies
[55] #technologies,pwc
[55] pwc,antgrasso
[48] #iot,#artificialintelligence
[48] #artificialintelligence,#internetofthings
[48] #internetofthings,#blockchain
[47] supermarkets,finland

Top Word Pairs in Tweet in G3:
[115] customer,experience
[107] #cx,#customerexperience
[90] #cx,#ux
[75] #ux,#iot
[74] #digitaltransformation,#businessagility
[74] #businessagility,#cx
[68] #iot,#ai
[67] #ux,#cx
[66] #ai,#futurist
[66] #futurist,#polymath

Top Word Pairs in Tweet in G4:
[36] customer,experience
[27] vision,#cx
[27] #cx,find
[27] find,#oraclecxsummit
[25] #oraclecxsummit,join
[25] join,oracle
[24] larry,ellison's
[24] ellison's,vision
[21] #communications,companies
[19] digital,experience

Top Word Pairs in Tweet in G5:
[16] cloud,based
[16] based,smart
[15] #ai,#ml
[14] customer,experience
[13] customer,service
[13] nuova,soluzione
[12] predictions,2021
[11] arriva,oracle
[11] oracle,#digital
[11] #digital,experience

Top Word Pairs in Tweet in G6:
[31] customer,experience
[22] #custexp,#cx
[19] #cx,#custserv
[16] customer,service
[14] employee,experience
[12] #nexxworks,partner
[12] partner,#cx
[12] #cx,keynote
[12] keynote,speaker
[12] speaker,rikvera

Top Word Pairs in Tweet in G7:
[10] customer,experience
[7] #bpo,#cx
[6] begin,trading
[6] gt,gt
[5] #cx,#cxservices
[5] synnex,board
[5] board,approves
[5] approves,separation
[5] separation,concentrix
[5] concentrix,begin

Top Word Pairs in Tweet in G8:
[7] 1ï,âƒ
[7] 2ï,âƒ
[6] #digitaltransformation,#cx
[6] #automotive,industry
[6] paradigm,interactions
[6] #corpgov,#ceo
[6] #ceo,#cfo
[6] #cfo,#cmo
[6] #founder,#entrepreneur
[6] #entrepreneur,#board

Top Word Pairs in Tweet in G9:
[7] psychological,principles
[7] principles,better
[7] better,#ux
[7] #ux,#behavioraleconomics
[7] #behavioraleconomics,#cx
[7] #cx,#fintech
[7] #fintech,sabinevdl
[7] sabinevdl,andy_lucerne
[7] andy_lucerne,salz_er
[6] future,ready

Top Word Pairs in Tweet in G10:
[22] nice,incontact
[19] aberdeengroup,report
[19] report,connecting
[19] connecting,#customerdata
[19] #customerdata,captured
[19] captured,sources
[19] sources,enables
[19] enables,financial
[19] financial,firms
[19] firms,hyper

Top Replied-To
Top Replied-To in Entire Graph:
@aberdeengroup
@taylor_reach
@hotwaxcommerce
@forrester
@jtwatkin
@billquiseng
@tcrawford
@ujetco
@johnerossman
@tamaramccleary

Top Replied-To in G1:
@becustomerled1

Top Replied-To in G2:
@twieberneit
@antgrasso
@apple

Top Replied-To in G3:
@billquiseng
@jtwatkin
@enricomolinari
@metoscm
@inclusivexm
@annettefranz
@taylor_reach
@jeanniecw
@tcrawford
@t_j_carpenter

Top Replied-To in G4:
@twieberneit
@totalexpertinc
@talkdesk
@sap
@sap_cx
@customerexpnews
@callminer
@ujetco
@acaintl
@cgmdavis

Top Replied-To in G5:
@forrester
@davemichels
@ujetco
@startupcalgary
@lenovoapps

Top Replied-To in G6:
@flogasireland
@gartner
@the_ipa
@lilianapetrova
@uctodaynews
@laurendeauroger
@myplanet
@techtarget

Top Replied-To in G9:
@joepine

Top Replied-To in G10:
@aberdeengroup
@digitalbankrpt
@sarbjeetjohal
@tcrawford

Top Mentioned
Top Mentioned in Entire Graph:
@enricomolinari
@ume_kyd
@userexperienceu
@mvollmer1
@oracle
@kirkdborne
@antgrasso
@karlsmithcio
@verint
@ronald_vanloon

Top Mentioned in G1:
@digitalmstream
@shuta_fukuya
@haraldhenn
@documentmedia
@bhavesh_nardani
@utility_2030

Top Mentioned in G2:
@enricomolinari
@mvollmer1
@antgrasso
@ronald_vanloon
@pwc
@ricardosgulko
@wef
@visualcap
@bbcclick
@labordeolivier

Top Mentioned in G3:
@userexperienceu
@kirkdborne
@karlsmithcio
@verint
@enricomolinari
@stephaniethum
@hyken
@forbes
@customerthink
@interactionsinc

Top Mentioned in G4:
@oracle
@sap
@oraclecx
@rwang0
@cx_network
@constellationr
@lnfrance
@rtarkoff
@katiemartell
@sap_cx

Top Mentioned in G5:
@smartlogic_com
@forrester
@bomoimajid
@zdnet
@mitel
@davidjmaireles
@oracleitalia
@cmimagazine1
@ujetco
@shameemsmillie

Top Mentioned in G6:
@mycustomer
@salesforce
@flogasireland
@rikvera
@enghouseinterac
@microsoftteams
@tiffani_bova
@intouchinsight
@cdpinstitute
@briansolis

Top Mentioned in G7:
@nhinsight
@concentrix
@teleperformance
@ivank_nh
@isg_news
@cxpa_assoc
@4enterprisers
@uniphore
@firstsource
@synnex

Top Mentioned in G8:
@interactionsinc
@wswmuc
@evrythng
@commercient
@nialltweet
@another_tmrw
@msitek_us
@aperto
@technative
@daimler

Top Mentioned in G9:
@sabinevdl
@andi_staub
@andy_lucerne
@salz_er
@deloitte
@enricomolinari
@jblefevre60
@spirosmargaris
@surveysensum

Top Mentioned in G10:
@incontact
@tcrawford
@aberdeengroup
@ergonretail
@directorsclubuk
@financialbrand
@appian
@zendesk
@edenredbelgie
@ishers123

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@americanair
@sectest9
@o2
@sahelhkj
@flipkartsupport
@chidambara09
@cybersec_feeds
@bori_so1
@aaroncuddeback

Top Tweeters in G1:
@cas_2050001283
@tvsnext
@presseticker
@joseph_santoro
@dogetalist
@ciclo21
@logz05
@justyvette
@ernstjanbos
@dd_fafa_

Top Tweeters in G2:
@sectest9
@cybersec_feeds
@lorimoreno
@businessinsider
@reuters
@fintechna
@evanderburg
@calcaware
@cybersecurityn8
@amazingchevvolt

Top Tweeters in G3:
@chidambara09
@bori_so1
@evankirstel
@ottlegalrebels
@richfm39517086
@llnuxbot
@marshacollier
@gezgintrk
@mashable
@financialxpress

Top Tweeters in G4:
@rosenchild
@andrewmorrisuk
@rwang0
@hubbucket
@ricardo_ik_ahau
@ml_tweet_bot
@7wdata
@shellykramer
@holgermu
@pitrko

Top Tweeters in G5:
@valaafshar
@grattonboy
@zdnet
@hubofml
@grattongirl
@techcrunch
@techrepublic
@machine_ml
@gdpr25thmay18
@sberbank

Top Tweeters in G6:
@fortunemagazine
@drahmadbazzi
@charlieisaacs
@appitekbot
@rmnstr
@sprinklr
@hiltonhotels
@lenovo
@salesforce
@microsoftrtweet

Top Tweeters in G7:
@markhillary
@kyle2usuccess
@gurgling_mrd
@shrm
@clearaction
@teleperformance
@4enterprisers
@vshankar05
@nhinsight
@amdocs

Top Tweeters in G8:
@nytimes
@jacobussystems
@yahoofinance
@thedrum
@mohamedbhimji
@930rb
@digitalogi
@danielnewmanuv
@iottogether
@excellencia_ltd

Top Tweeters in G9:
@pymnts
@nigelwalsh
@haroldsinnott
@pierrepinna
@calzole
@andi_staub
@ursbolt
@bigfundu
@robgalb
@yixuantu1

Top Tweeters in G10:
@digitaltransf11
@myitmedia
@tcrawford
@sarbjeetjohal
@zendesk
@gbafreview
@financialbrand
@mdkail
@eniquelara
@theeiu


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