The graph represents a network of 1,939 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 December 2021 at 03:39 UTC.
The requested start date was Sunday, 26 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 9-minute period from Sunday, 12 December 2021 at 01:10 UTC to Saturday, 25 December 2021 at 07:19 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1939
Unique Edges : 2234
Edges With Duplicates : 5017
Total Edges : 7251
Number of Edge Types : 5
Replies to : 2202
Mentions : 1581
Retweet : 1068
MentionsInRetweet : 1738
Tweet : 662
Self-Loops : 705
Reciprocated Vertex Pair Ratio : 0.195204196328213
Reciprocated Edge Ratio : 0.326645768025078
Connected Components : 95
Single-Vertex Connected Components : 48
Maximum Vertices in a Connected Component : 1232
Maximum Edges in a Connected Component : 3745
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 2.612542
Graph Density : 0.000848905018971297
Modularity : 0.309337
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,939 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 December 2021 at 03:39 UTC.
The requested start date was Sunday, 26 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 9-minute period from Sunday, 12 December 2021 at 01:10 UTC to Saturday, 25 December 2021 at 07:19 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[456] #cx,#custserv [317] #retail,#custserv [310] #customerexperience,#retail [287] full,name [228] top,rating [222] rating,#customerexperience [202] name,email [198] order,number [194] chat,soon [192] #custserv,#custexp Top Word Pairs in Tweet in G1:
[286] full,name [202] name,email [198] order,number [194] chat,soon [180] send,dm [159] please,send [154] sorry,hear [146] please,dm [132] dm,full [130] email,address Top Word Pairs in Tweet in G2:
[108] hm,hm_custserv [81] fitting,rooms [80] sex,fitting [53] hm,hmunitedkingdom [46] womensrightsnet,hm [46] single,sex [39] rooms,women [37] hm_custserv,understand [37] understand,many [37] many,customers Top Word Pairs in Tweet in G3:
[337] #cx,#custserv [110] #custserv,#custexp [110] #hxd,#designthinking [107] #ex,#rox [91] #metacx,#infinitejourneys [77] #metaxm,#infinitejourneys [71] #custserv,#ex [63] #rox,#experienceeconomy [55] customer,service [47] #web3,#industry50 Top Word Pairs in Tweet in G4:
[57] #custserv,chat [29] customer,service [26] year,#custserv [26] chat,tonight [25] consumers,pros [25] pros,fastest [25] fastest,hour [25] hour,twitter [25] twitter,12th [25] 12th,year Top Word Pairs in Tweet in G5:
[86] #promoedutech,#influencerpromotion [82] #yourpromoedutecheacademy,#promoedutech [74] #influencerpromotion,#bretagne [74] #bretagne,#poland [53] #ai,#iot [52] #poland,#france [46] #yourplatformwiththeheart,#promoedutech [46] #influencerpromotion,#ai [46] #iot,#tech [42] #promoedutech,#faculties Top Word Pairs in Tweet in G6:
[315] #retail,#custserv [310] #customerexperience,#retail [228] top,rating [222] rating,#customerexperience [109] feedback,#customerexperience [16] vic,top [13] nsw,feedback [12] nsw,top [10] vic,feedback [8] qld,top Top Word Pairs in Tweet in G7:
[25] host,cashier [19] bob,evans [19] evans,restaurants [14] #custserv,#attemployee [14] #host,#custserv [12] apply,today [12] #hostess,#custserv [12] daily,conversation [12] conversation,report [12] report,ready Top Word Pairs in Tweet in G8:
[27] 8x8,#contactcenter [27] tei,study [27] study,conducted [27] conducted,forrester [27] forrester,consulting [25] #ex,#cx [25] #cx,#cctr [25] #ccaas,#xcaas [25] #xcaas,#custserv [24] 158,#roi Top Word Pairs in Tweet in G9:
[5] hm_custserv,99minutos [5] hmchile,hm_custserv [4] comprar,nunca [4] nunca,mas [4] mas,hmchile [4] hmchile,atencion [4] atencion,roban [4] roban,ayuda [4] ayuda,guardias [4] guardias,vendedores Top Word Pairs in Tweet in G10:
[5] hm_custserv,hermesparcels [4] hermesparcels,hm_custserv [4] hm_custserv,hi [3] sent,dm [3] look,dm [2] hm_custserv,thanks [2] hm_custserv,done [2] days,ago [2] delivered,hermesparcels [2] christmas,day Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G3:
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Top Tweeters in G10: