custexp, Twitter, 12/4/2022 4:23:49 AM, 285453


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custexp_2022-12-03_20-10-10.xlsx
custexp_2022-12-03_20-10-10.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
December 04, 2022
Short Description:
custexp via NodeXL https://bit.ly/3VNWzwB
@cxpert
@mentalmarketer
@billquiseng
@mycustomer
@scienceofcx
@debbieszumylo
@jeanniecw
@btemkin
@drnatalie
@statusmatch

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#cxmanagement
#stevepappas
#cxconnoisseur

Description:
Description
The graph represents a network of 107 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 December 2022 at 04:10 UTC.

The requested start date was Sunday, 04 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 18-hour, 18-minute period from Sunday, 20 November 2022 at 01:52 UTC to Friday, 02 December 2022 at 20:10 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 107
Unique Edges : 92
Edges With Duplicates : 294
Total Edges : 386
Number of Edge Types : 5
Mentions : 83
Tweet : 136
Retweet : 69
MentionsInRetweet : 93
Replies to : 5
Self-Loops : 139
Reciprocated Vertex Pair Ratio : 0.101694915254237
Reciprocated Edge Ratio : 0.184615384615385
Connected Components : 25
Single-Vertex Connected Components : 11
Maximum Vertices in a Connected Component : 54
Maximum Edges in a Connected Component : 278
Maximum Geodesic Distance (Diameter) : 7
Average Geodesic Distance : 2.549209
Graph Density : 0.0114618233115853
Modularity : 0.269205
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 107 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 December 2022 at 04:10 UTC.

The requested start date was Sunday, 04 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 18-hour, 18-minute period from Sunday, 20 November 2022 at 01:52 UTC to Friday, 02 December 2022 at 20:10 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[18] https://www.scienceofcx.com/mark-ross-smith-loyalty-programs-as-a-way-of-wowing-your-customers/
[9] https://www.mycustomer.com/marketing/data/guru-proposes-new-cx-metric-to-replace-nps-will-it-prove-popular
[7] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022
[6] https://www.mycustomer.com/marketing/data/dave-robinson-virgin-red-tech-needs-to-feel-like-a-relationship
[6] https://www.mycustomer.com/service/management/watch-out-cx-leaders-there-are-only-35-ways-of-reducing-costs
[5] https://www.mycustomer.com/customer-experience/engagement/how-spring-has-improved-customer-feedback-to-take-the-stress-out-of
[5] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022#.Y4YYgO5VyZM.twitter
[4] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186
[4] https://experienceinvestigators.com/ways-to-thank-customers/
[4] https://www.cmswire.com/customer-experience/the-modern-age-of-cx-messaging-4-key-changes/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss

Top URLs in Tweet in G1:
[4] https://www.forbes.com/sites/jiawertz/2022/11/23/how-brands-can-build-customer-loyalty-in-these-changing-times/
[4] https://dangingiss.com/6-reasons-your-customers-should-be-thankful/?utm_campaign=Newsletter&utm_medium=email&utm_source=Revue
[4] newsletter
[4] https://www.cmswire.com/customer-experience/the-modern-age-of-cx-messaging-4-key-changes/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss
[3] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186
[3] https://www.mycustomer.com/marketing/data/guru-proposes-new-cx-metric-to-replace-nps-will-it-prove-popular
[2] https://www.icmi.com/resources/2022/take-your-cx-career-to-next-level
[2] http://cxpert.com.au/lean-and-customer-experience/
[2] https://experienceinvestigators.com/ways-to-thank-customers/
[2] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022#.Y4YYgO5VyZM.twitter

Top URLs in Tweet in G2:
[7] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022
[6] https://www.mycustomer.com/marketing/data/dave-robinson-virgin-red-tech-needs-to-feel-like-a-relationship
[6] https://www.mycustomer.com/marketing/data/guru-proposes-new-cx-metric-to-replace-nps-will-it-prove-popular
[5] https://www.mycustomer.com/customer-experience/engagement/how-spring-has-improved-customer-feedback-to-take-the-stress-out-of
[5] https://www.mycustomer.com/service/management/watch-out-cx-leaders-there-are-only-35-ways-of-reducing-costs
[4] https://www.mycustomer.com/marketing/data/why-age-demographics-are-next-to-useless-for-predicting-customers-preferences
[4] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-liverpool-football-club
[4] https://www.mycustomer.com/marketing/technology/brands-and-consumers-clash-over-the-metaverse
[3] https://www.mycustomer.com/customer-experience/loyalty/complete-our-cx-survey-and-be-the-first-to-receive-the-findings
[3] http://ow.ly/BpCk50LCcbp

Top URLs in Tweet in G3:
[2] https://www.cmm360.ch/die-beste-lektüre-über-customer-experience-daten-und-design-im-jahr-2022
[2] https://which-50.com/companies-still-misunderstand-customer-experience-really/
[2] https://thefinancialbrand.com/news/fintech-banking/banking-fintech-partnership-cx-experience-trends-72411/
[1] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[1] https://twitter.com/NFTLever/status/1595690571783614465?t=1669314405
[1] https://www.enterpriseknowhow.ch/en/social-toolset
[1] https://www.givainc.com/blog/index.cfm/2021/1/19/3-top-ways-to-provide-more-cost-effective-customer-service?utm_source=twitter&utm_campaign=social&utm_medium=campaign
[1] https://www.givainc.com/blog/index.cfm/2020/9/17/improve-your-customer-service-with-these-top-5-communication-tools?utm_source=twitter&utm_campaign=social&utm_medium=campaign
[1] https://www.givainc.com/blog/index.cfm/2020/10/7/3-important-ways-a-crm-tool-will-improve-your-customer-relationships?utm_source=twitter&utm_campaign=social&utm_medium=campaign
[1] https://www.givainc.com/blog/index.cfm/2020/12/8/top-alternatives-to-improve-customer-service-wait-times?utm_source=twitter&utm_campaign=social&utm_medium=campaign

Top URLs in Tweet in G4:
[1] https://twitter.com/cronycle/status/1597221272299020288
[1] https://twitter.com/jtwatkin/status/1594737953946800128
[1] https://customerthink.com/4-growth-pitfalls-of-employee-partner-and-customer-experience-strategies-in-hard-times/
[1] https://experienceinvestigators.com/ways-to-thank-customers/

Top URLs in Tweet in G5:
[3] https://mailchi.mp/7bdacc2a286b/this-weeks-topic-14455143
[2] https://twitter.com/cronycle/status/1597221272299020288

Top URLs in Tweet in G7:
[4] https://www.mattsenkumar.com/resources/cx-thought-leadership/colin-taylor/

Top URLs in Tweet in G8:
[18] https://www.scienceofcx.com/mark-ross-smith-loyalty-programs-as-a-way-of-wowing-your-customers/

Top URLs in Tweet in G9:
[1] https://podcasts.apple.com/us/podcast/bring-the-thankfulness-and-dump-the-excuses/id1148182610?i=1000586811587

Top Domains
Top Domains in Tweet in Entire Graph:
[68] mycustomer.com
[18] scienceofcx.com
[15] mopinion.com
[10] forbes.com
[6] entrepreneur.com
[6] customerthink.com
[6] cmswire.com
[5] twitter.com
[4] mailchi.mp
[4] com.au

Top Domains in Tweet in G1:
[9] forbes.com
[6] mycustomer.com
[5] cmswire.com
[5] entrepreneur.com
[4] linkedin.com
[4] com.au
[4] dangingiss.com
[2] icmi.com
[2] experienceinvestigators.com
[2] mediapost.com

Top Domains in Tweet in G2:
[62] mycustomer.com
[3] ow.ly
[1] experienceinvestigators.com
[1] entrepreneur.com
[1] cx-journey.com
[1] thomsonreuters.com
[1] hyken.com
[1] bizjournals.com

Top Domains in Tweet in G3:
[14] mopinion.com
[4] givainc.com
[3] customerthink.com
[2] cmm360.ch
[2] which-50.com
[2] thefinancialbrand.com
[1] codelessplatforms.com
[1] twitter.com
[1] enterpriseknowhow.ch
[1] businessinsider.com

Top Domains in Tweet in G4:
[2] twitter.com
[1] customerthink.com
[1] experienceinvestigators.com

Top Domains in Tweet in G5:
[3] mailchi.mp
[2] twitter.com

Top Domains in Tweet in G7:
[4] mattsenkumar.com

Top Domains in Tweet in G8:
[18] scienceofcx.com

Top Domains in Tweet in G9:
[1] apple.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[232] custexp
[143] cx
[65] customerexperience
[30] custserv
[28] cxmanagement
[18] stevepappas
[18] cxconnoisseur
[17] marketing
[14] strategy
[14] customerloyalty



Top Hashtags in Tweet in G1:
[63] custexp
[42] cx
[11] defi
[10] hx
[10] xr
[10] ar
[10] vr
[10] designthinking
[9] web3
[8] infinitejourneys

Top Hashtags in Tweet in G2:
[66] custexp
[57] cx
[46] customerexperience
[27] cxmanagement
[7] cxjoboftheweek
[7] cxjobs
[5] nps
[5] customerservicemetrics
[4] demographics
[4] metaverse

Top Hashtags in Tweet in G3:
[57] custexp
[6] cx
[6] customerservice
[5] custserv
[4] onlinejourney
[3] customerexperience
[3] business
[3] digital
[3] userfeedback
[3] voc

Top Hashtags in Tweet in G4:
[6] cx
[4] custexp
[3] cxqotd
[2] custserv
[1] customerexperience

Top Hashtags in Tweet in G5:
[5] cx
[5] custexp
[5] custserv
[4] influencer
[3] thoughtleadership
[3] trust
[3] relationshipmarketing
[3] crm
[1] marketing
[1] b2btrust

Top Hashtags in Tweet in G6:
[1] custexp

Top Hashtags in Tweet in G7:
[4] custserv
[4] cx
[4] cctr
[4] callcenter
[4] contactcenter
[4] customerexperience
[4] customerservice
[4] custexp
[4] colintaylor
[4] trg

Top Hashtags in Tweet in G8:
[18] custexp
[18] stevepappas
[18] cxconnoisseur
[16] cx
[14] strategy
[14] customerloyalty
[14] marketing
[4] scienceofcx
[4] loyalty

Top Hashtags in Tweet in G9:
[1] gratitude
[1] possibilities
[1] innovation
[1] thankyou
[1] dumptheexcuses
[1] custexp
[1] cx

Top Hashtags in Tweet in G10:
[1] custserv
[1] terriblequality
[1] custexp
[1] horrible

Top Words
Top Words in Tweet in Entire Graph:
[232] #custexp
[143] #cx
[95] customer
[65] #customerexperience
[64] experience
[45] cx
[35] best
[30] #custserv
[28] #cxmanagement
[27] customers

Top Words in Tweet in G1:
[63] #custexp
[42] #cx
[23] customer
[23] cxpert
[22] experience
[11] #defi
[10] #designthinking
[10] #xr
[10] #hx
[10] #vr

Top Words in Tweet in G2:
[66] #custexp
[57] #cx
[46] #customerexperience
[40] customer
[34] cx
[27] #cxmanagement
[14] experience
[14] customers
[13] data
[12] best

Top Words in Tweet in G3:
[57] #custexp
[21] customer
[16] experience
[9] user
[8] mopinion
[6] #cx
[6] #customerservice
[5] design
[5] feedback
[5] #custserv

Top Words in Tweet in G4:
[6] #cx
[5] experience
[4] #custexp
[4] matter
[4] customers
[4] paying
[3] never
[3] #cxqotd
[2] customer
[2] clearaction

Top Words in Tweet in G5:
[5] #custserv
[5] #custexp
[5] #cx
[5] peterlavers
[4] included
[4] list
[4] #influencer
[3] #trust
[3] excellent
[3] #thoughtleadership

Top Words in Tweet in G6:
[2] service

Top Words in Tweet in G7:
[4] #colintaylor
[4] #customerexperience
[4] 19
[4] #custserv
[4] #cctr
[4] #custexp
[4] experience
[4] #cx
[4] #trg
[4] #customerservice

Top Words in Tweet in G8:
[18] #stevepappas
[18] #custexp
[18] #cxconnoisseur
[18] markrosssmith
[16] join
[16] #cx
[16] episode
[16] programs
[16] airline
[16] loyalty

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[73] #custexp,#cx
[45] #customerexperience,#custexp
[43] customer,experience
[25] #cxmanagement,#customerexperience
[18] #stevepappas,#cxconnoisseur
[18] great,#cx
[16] loyalty,programs
[16] thought,best
[16] join,episode
[16] programs,work

Top Word Pairs in Tweet in G1:
[18] #custexp,#cx
[14] customer,experience
[10] #hx,#xr
[10] #ar,#vr
[10] #xr,#ar
[8] #designthinking,#infinitejourneys
[7] #daos,#nfts
[7] #cx,#custserv
[6] #web3,#defi
[6] #defi,#daos

Top Word Pairs in Tweet in G2:
[49] #custexp,#cx
[40] #customerexperience,#custexp
[25] #cxmanagement,#customerexperience
[14] customer,experience
[9] cx,leaders
[9] best,customer
[9] books,2022
[8] experience,data
[8] design,books
[8] data,design

Top Word Pairs in Tweet in G3:
[8] customer,experience
[7] user,experience
[3] #custexp,#onlinejourney
[3] #digital,#custexp
[2] mopinion,#custexp
[2] #custserv,#custexp
[2] #custexp,#userfeedback
[2] foster,networking
[2] improve,#customerservice
[2] misunderstand,customer

Top Word Pairs in Tweet in G4:
[3] #cxqotd,matter
[3] experience,#cx
[3] matter,customers
[3] customers,paying
[3] #cx,never
[3] paying,experience
[2] partner,customer
[2] growth,pitfalls
[2] pitfalls,employee
[2] hard,times

Top Word Pairs in Tweet in G5:
[5] #cx,#custexp
[5] #custexp,#custserv
[4] #custserv,#influencer
[4] list,#cx
[4] included,list
[3] #influencer,#thoughtleadership
[3] maintaining,relationships
[3] difficult,#crm
[3] #thoughtleadership,#trust
[3] #relationshipmarketing,maintaining

Top Word Pairs in Tweet in G7:
[4] current,state
[4] 19,#custserv
[4] #customerservice,#custexp
[4] customer,experience
[4] #contactcenter,#customerexperience
[4] #cctr,#callcenter
[4] covid,19
[4] experience,fallout
[4] mattsenkumar,current
[4] #custexp,#colintaylor

Top Word Pairs in Tweet in G8:
[18] #stevepappas,#cxconnoisseur
[16] join,episode
[16] programs,work
[16] great,#cx
[16] loyalty,programs
[16] deliver,great
[16] work,deliver
[16] #cx,join
[16] best,airline
[16] thought,best

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@cxpert
@mycustomer
@statusmatch
@mentalmarketer
@customerexpnews
@consultingchris
@btemkin
@jeanniecw
@ricardosgulko

Top Mentioned in G1:
@cxpert
@mentalmarketer
@customerexpnews
@mycustomer
@jiawertz
@dgingiss
@cmswire
@btemkin
@entrepreneur
@jeanniecw

Top Mentioned in G2:
@mycustomer
@consultingchris
@ricardosgulko
@cxpert
@btemkin
@debbieszumylo
@jeanniecw
@entrepreneur
@cxjourney
@thomsonreuters

Top Mentioned in G3:
@europeancxorg
@enterknowhow

Top Mentioned in G4:
@drnatalie
@jeanniecw
@clearaction
@billquiseng
@cronycle
@stephaniethum
@btemkin
@bobthompson
@cxpert

Top Mentioned in G5:
@peterlavers
@customerattuned
@markhollyoake
@alanthom90
@ellieluk
@cranstonp
@db16ltd

Top Mentioned in G6:
@dpd_fr
@czumbolebrument
@aurelienrouquet
@fcazals
@corineholroyd

Top Mentioned in G7:
@mattsenkumar

Top Mentioned in G8:
@statusmatch
@scienceofcx
@cxconnoisseur

Top Mentioned in G9:
@lakelandchamber
@forbescoaches
@goshrm

Top Mentioned in G10:
@barclaycard
@barclaycardnews

Top Tweeters
Top Tweeters in Entire Graph:
@vonrosenchild
@education_24x7
@godfrey_g_
@inc
@entrepreneur
@barclaycard
@pierreageron
@cmswire
@billquiseng
@besquady

Top Tweeters in G1:
@education_24x7
@godfrey_g_
@inc
@entrepreneur
@cmswire
@liberationwork
@customerexpnews
@mentalmarketer
@dgingiss
@amazon

Top Tweeters in G2:
@hyken
@pdxbizjournal
@paolofabrizio71
@mycustomer
@cxjourney
@debbieszumylo
@thomsonreuters
@neilcdavey
@ricardosgulko
@duncledger

Top Tweeters in G3:
@vocnews_online
@userexpnews
@claudiogt
@givahelpdesk
@enterknowhow
@dilroopsingh8
@codelessap
@apunimelb
@europeancxorg
@tmj_sjc_hrta

Top Tweeters in G4:
@billquiseng
@clearaction
@drnatalie
@stephaniethum
@jeanniecw
@jtwatkin
@mikeaoki
@jennysuedempsey
@cronycle
@bobthompson

Top Tweeters in G5:
@markhollyoake
@peterlavers
@customerattuned
@ellieluk
@alanthom90
@cranstonp
@db16ltd

Top Tweeters in G6:
@pierreageron
@fcazals
@czumbolebrument
@dpd_fr
@aurelienrouquet
@corineholroyd

Top Tweeters in G7:
@colinsataylor
@taylor_reach
@johncockerill
@mattsenkumar
@snapshotzna

Top Tweeters in G8:
@besquady
@cxconnoisseur
@scienceofcx
@statusmatch

Top Tweeters in G9:
@the_tonyjohnson
@forbescoaches
@lakelandchamber
@goshrm

Top Tweeters in G10:
@barclaycard
@msrebeccachance
@barclaycardnews


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