custexp, Twitter, 12/11/2022 4:19:58 AM, 286006


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custexp_2022-12-10_20-10-10.xlsx
custexp_2022-12-10_20-10-10.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
December 11, 2022
Short Description:
custexp via NodeXL https://bit.ly/3W3iC2A
@cxpert
@mycustomer
@billquiseng
@mentalmarketer
@debbieszumylo
@scienceofcx
@jeanniecw
@hyken
@susanhash
@annettefranz

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#cxmanagement
#sales
#stevepappas

Description:
Description
The graph represents a network of 124 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 December 2022 at 04:10 UTC.

The requested start date was Sunday, 11 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 7-hour, 20-minute period from Sunday, 27 November 2022 at 09:42 UTC to Friday, 09 December 2022 at 17:02 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 124
Unique Edges : 102
Edges With Duplicates : 264
Total Edges : 366
Number of Edge Types : 5
Retweet : 53
MentionsInRetweet : 79
Tweet : 119
Mentions : 112
Replies to : 3
Self-Loops : 120
Reciprocated Vertex Pair Ratio : 0.0687022900763359
Reciprocated Edge Ratio : 0.128571428571429
Connected Components : 28
Single-Vertex Connected Components : 16
Maximum Vertices in a Connected Component : 79
Maximum Edges in a Connected Component : 291
Maximum Geodesic Distance (Diameter) : 7
Average Geodesic Distance : 2.959723
Graph Density : 0.00917912404930501
Modularity : 0.313271
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 124 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 December 2022 at 04:10 UTC.

The requested start date was Sunday, 11 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 7-hour, 20-minute period from Sunday, 27 November 2022 at 09:42 UTC to Friday, 09 December 2022 at 17:02 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[16] https://www.scienceofcx.com/mark-ross-smith-loyalty-programs-as-a-way-of-wowing-your-customers/
[8] https://www.mycustomer.com/marketing/technology/brands-and-consumers-clash-over-the-metaverse
[8] https://www.mycustomer.com/service/management/watch-out-cx-leaders-there-are-only-35-ways-of-reducing-costs
[5] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022#.Y4YYgO5VyZM.twitter
[4] https://www.mycustomer.com/customer-experience/loyalty/why-its-time-for-brands-to-put-loyalty-on-pause
[4] https://experienceinvestigators.com/ways-to-thank-customers/
[4] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186
[4] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[4] https://www.mycustomer.com/customer-experience/engagement/the-three-topics-that-shaped-the-cx-world-in-2022
[4] https://www.mycustomer.com/marketing/data/why-age-demographics-are-next-to-useless-for-predicting-customers-preferences

Top URLs in Tweet in G1:
[4] https://www.mycustomer.com/customer-experience/engagement/the-best-customer-experience-data-and-design-books-of-2022#.Y4YYgO5VyZM.twitter
[2] http://cxpert.com.au/deriving-insights-from-feedback/
[2] https://www.linkedin.com/posts/lukesoon_nps-cx-custexp-activity-6880369559145205760-GzLf?utm_source=share&utm_medium=member_desktop
[2] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186
[2] http://cxpert.com.au/customer-loyalty-is-a-myth-for-99-of-companies/
[2] https://www.entrepreneur.com/growth-strategies/5-things-businesses-can-do-to-look-out-for-customers/440686
[2] https://cx-journey.com/2015/04/the-dna-of-successful-customer.html
[2] https://cx-journey.com/2012/10/deconstructing-apology.html
[2] https://experienceinvestigators.com/ways-to-thank-customers/
[2] https://www.linkedin.com/pulse/customer-centricity-starts-top-bottom-augie-ray/

Top URLs in Tweet in G2:
[8] https://www.mycustomer.com/marketing/technology/brands-and-consumers-clash-over-the-metaverse
[7] https://www.mycustomer.com/service/management/watch-out-cx-leaders-there-are-only-35-ways-of-reducing-costs
[4] https://www.mycustomer.com/marketing/data/why-age-demographics-are-next-to-useless-for-predicting-customers-preferences
[4] https://www.mycustomer.com/marketing/data/dave-robinson-virgin-red-tech-needs-to-feel-like-a-relationship
[4] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-natwest
[4] https://www.mycustomer.com/customer-experience/engagement/the-three-topics-that-shaped-the-cx-world-in-2022
[4] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[4] https://www.mycustomer.com/customer-experience/loyalty/why-its-time-for-brands-to-put-loyalty-on-pause
[3] https://www.mycustomer.com/marketing/data/guru-proposes-new-cx-metric-to-replace-nps-will-it-prove-popular
[3] https://www.mycustomer.com/service/contact-centres/is-frontier-airlines-right-to-close-its-call-centres

Top URLs in Tweet in G3:
[1] https://twitter.com/CXAccelerator/status/1599820772385902594
[1] https://twitter.com/sherikendall/status/1600565372935360512
[1] https://twitter.com/jtwatkin/status/1600929018936627201
[1] https://twitter.com/cronycle/status/1597221272299020288
[1] https://experienceinvestigators.com/ways-to-thank-customers/

Top URLs in Tweet in G4:
[1] https://www.givainc.com/blog/index.cfm/2021/1/19/3-top-ways-to-provide-more-cost-effective-customer-service?utm_source=twitter&utm_campaign=social&utm_medium=campaign
[1] https://mopinion.com/top-10-data-management-platforms-dmp
[1] https://which-50.com/companies-still-misunderstand-customer-experience-really/
[1] https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/
[1] https://www.adweek.com/digital/how-unpredictability-can-work-with-us-exploring-sentiment-analysis-tools
[1] https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/
[1] https://customerthink.com/five-ai-driven-customer-experience-solutions-a-survey-of-the-market
[1] https://mopinion.com/pros-and-cons-of-feedback-collection-types-over-the-years
[1] https://mopinion.com/the-island-called-digital-customer-feedback-part-two
[1] https://dzone.com/articles/taking-a-major-step-to-better-end-user-experience

Top URLs in Tweet in G5:
[3] https://www.helpscout.com/blog/customer-service-trends-2023/
[1] https://www.linkedin.com/pulse/customer-centricity-starts-top-bottom-augie-ray/
[1] https://apeftshv.paperform.co/
[1] https://www.mycustomer.com/customer-experience/engagement/cx-was-never-about-just-fighting-fires
[1] https://hyken.com/customer-experience-2/12-5-2022-5-top-customer-service-articles/
[1] https://cx-journey.com/2022/11/customer-success-trends-predictions-an-interview-with-dickey-singh.html
[1] https://www.thomsonreuters.com/en-us/posts/legal/custom-advisory-client-listening-programs/
[1] https://legal.thomsonreuters.com/blog/3-common-client-requests-and-how-to-address-them/
[1] https://www.cmswire.com/customer-experience/getting-prepared-for-2023-cx-disruptions/
[1] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186

Top URLs in Tweet in G6:
[2] https://twitter.com/cronycle/status/1597221272299020288

Top URLs in Tweet in G7:
[1] https://customerthink.com/4-growth-pitfalls-of-employee-partner-and-customer-experience-strategies-in-hard-times/
[1] https://www.entrepreneur.com/growing-a-business/empathy-is-the-key-to-improving-customer-experience-and/436186
[1] https://customerthink.com/how-to-build-a-customer-centric-culture-for-highly-effective-teams/#sq_h5zie5zm0k

Top URLs in Tweet in G8:
[16] https://www.scienceofcx.com/mark-ross-smith-loyalty-programs-as-a-way-of-wowing-your-customers/

Top URLs in Tweet in G9:
[3] https://youtube.com/user/TrendSett
[1] https://www.linkedin.com/newsletters/st
[1] https://www.askdangalante.com/post/661063375
[1] https://www.askdangalante.com/post/677728916939603968/how-to-use-market-research-competitive
[1] https://www.askdangalante.com/post/652996966426574848/how-why-people-buy
[1] https://www.askdangalante.com/post/658072068005429248/how-to-create-marketing-sales-service-teams-need
[1] https://www.askdangalante.com/post/673197270721757184/how-to-obtain-leverage-customer-testimonials
[1] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[1] https://www.askdangalante.com/post/649821657868992512/9-ways-to-enable-sales-teams-to-close-more-deals
[1] https://www.askdangalante.com/post/614126377428500480/4-ways-to-benefit-from-word-of-mouth-marketing

Top Domains
Top Domains in Tweet in Entire Graph:
[75] mycustomer.com
[16] scienceofcx.com
[8] twitter.com
[8] askdangalante.com
[6] com.au
[6] linkedin.com
[6] cx-journey.com
[6] entrepreneur.com
[6] mopinion.com
[4] experienceinvestigators.com

Top Domains in Tweet in G1:
[6] com.au
[5] mycustomer.com
[5] cx-journey.com
[4] linkedin.com
[4] entrepreneur.com
[3] icmi.com
[2] experienceinvestigators.com
[2] inc.com
[2] carolpudnos.com
[2] thefinancialbrand.com

Top Domains in Tweet in G2:
[68] mycustomer.com

Top Domains in Tweet in G3:
[4] twitter.com
[1] experienceinvestigators.com

Top Domains in Tweet in G4:
[6] mopinion.com
[3] dangalante.me
[1] givainc.com
[1] which-50.com
[1] adweek.com
[1] customerthink.com
[1] dzone.com
[1] forbes.com
[1] codelessplatforms.com
[1] medium.com

Top Domains in Tweet in G5:
[3] helpscout.com
[2] mycustomer.com
[2] thomsonreuters.com
[1] linkedin.com
[1] paperform.co
[1] hyken.com
[1] cx-journey.com
[1] cmswire.com
[1] entrepreneur.com
[1] bizjournals.com

Top Domains in Tweet in G6:
[2] twitter.com

Top Domains in Tweet in G7:
[2] customerthink.com
[1] entrepreneur.com

Top Domains in Tweet in G8:
[16] scienceofcx.com

Top Domains in Tweet in G9:
[8] askdangalante.com
[3] youtube.com
[1] linkedin.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[208] custexp
[171] cx
[65] customerexperience
[34] custserv
[30] marketing
[27] cxmanagement
[18] sales
[16] stevepappas
[16] cxconnoisseur
[12] metaverse



Top Hashtags in Tweet in G1:
[45] custexp
[42] cx
[8] cxm
[8] customerexperience
[7] ex
[6] web3
[6] empexp
[5] custserv
[5] hx
[5] xr

Top Hashtags in Tweet in G2:
[66] custexp
[66] cx
[49] customerexperience
[26] cxmanagement
[10] cxjoboftheweek
[10] cxjobs
[8] metaverse
[8] customerdata
[6] custserv
[6] cctr

Top Hashtags in Tweet in G3:
[6] custexp
[6] cx
[4] cxqotd
[1] employeeexperience
[1] marketing
[1] customerservice
[1] customerexperience

Top Hashtags in Tweet in G4:
[31] custexp
[9] cx
[6] customerservice
[6] custserv
[6] marketing
[6] sales
[5] productmarketing
[3] b2b
[3] startups
[3] salesenablement

Top Hashtags in Tweet in G5:
[15] custexp
[11] cx
[3] custserv
[1] customersuccess
[1] clientrelations
[1] lawfirms
[1] customercentricity
[1] lawfirm
[1] clientengagement
[1] disruption

Top Hashtags in Tweet in G6:
[4] cx
[4] custexp
[4] custserv
[4] influencer
[3] thoughtleadership
[3] trust
[1] b2btrust
[1] customerexperience

Top Hashtags in Tweet in G7:
[3] custexp
[2] cx
[2] custserv
[1] customerexperience

Top Hashtags in Tweet in G8:
[16] custexp
[16] stevepappas
[16] cxconnoisseur
[14] cx
[10] strategy
[10] customerloyalty
[10] marketing
[6] scienceofcx
[6] loyalty

Top Hashtags in Tweet in G9:
[12] sales
[12] marketing
[10] cx
[10] custexp
[7] productmarketing
[7] bizdev
[5] salestips
[5] marketingtips
[4] salesenablement
[3] vlog

Top Hashtags in Tweet in G10:
[1] custserv
[1] terriblequality
[1] custexp
[1] horrible

Top Words
Top Words in Tweet in Entire Graph:
[208] #custexp
[171] #cx
[65] #customerexperience
[62] customer
[51] cx
[34] #custserv
[31] best
[30] more
[30] experience
[30] #marketing

Top Words in Tweet in G1:
[45] #custexp
[42] #cx
[22] cxpert
[16] customer
[14] experience
[9] customers
[8] #customerexperience
[8] #cxm
[7] cx
[7] #ex

Top Words in Tweet in G2:
[66] #custexp
[66] #cx
[49] #customerexperience
[42] cx
[26] #cxmanagement
[20] customer
[18] vacancy
[12] more
[12] brands
[11] leaders

Top Words in Tweet in G3:
[6] #custexp
[6] customers
[6] #cx
[4] people
[4] #cxqotd
[3] first
[3] employees
[2] customer
[2] much
[2] envision

Top Words in Tweet in G4:
[31] #custexp
[9] customer
[9] #cx
[6] #marketing
[6] #sales
[6] #custserv
[6] #customerservice
[5] #productmarketing
[4] buster's
[4] dave

Top Words in Tweet in G5:
[15] #custexp
[11] #cx
[10] customer
[5] 2023
[4] predictions
[4] service
[3] 2022
[3] helpscout
[3] top
[3] great

Top Words in Tweet in G6:
[4] #custserv
[4] #custexp
[4] #cx
[4] included
[4] list
[4] #influencer
[3] #trust
[3] #thoughtleadership
[3] peterlavers
[2] founder

Top Words in Tweet in G7:
[3] #custexp
[3] customer
[2] hard
[2] #custserv
[2] clearaction
[2] experience
[2] drnatalie
[2] #cx
[2] strategies
[2] growth

Top Words in Tweet in G8:
[16] #stevepappas
[16] #custexp
[16] #cxconnoisseur
[16] markrosssmith
[14] join
[14] #cx
[14] episode
[14] programs
[14] airline
[14] loyalty

Top Words in Tweet in G9:
[12] #marketing
[12] #sales
[10] #cx
[10] #custexp
[7] #bizdev
[7] #productmarketing
[5] #marketingtips
[5] #salestips
[4] subscribe
[4] buy

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[97] #custexp,#cx
[48] #customerexperience,#custexp
[27] #cx,#custexp
[22] #cxmanagement,#customerexperience
[19] customer,experience
[16] #custserv,#custexp
[16] great,#cx
[16] #stevepappas,#cxconnoisseur
[14] join,episode
[14] best,airline

Top Word Pairs in Tweet in G1:
[21] #custexp,#cx
[5] #hx,#xr
[5] customer,experience
[4] #xr,#ar
[4] #custexp,#empexp
[4] human,experience
[4] #defi,#daos
[4] books,2022
[4] #cx,#custserv
[4] entrepreneur,#custexp

Top Word Pairs in Tweet in G2:
[56] #custexp,#cx
[47] #customerexperience,#custexp
[22] #cxmanagement,#customerexperience
[10] #cxjoboftheweek,#cx
[10] more,info
[10] #custexp,#cxjobs
[10] cx,leaders
[10] below,vacancy
[10] #cx,#custexp
[8] brands,consumers

Top Word Pairs in Tweet in G3:
[3] #custexp,#cx
[2] people,first
[2] day,work
[2] work,week
[2] #cx,#custexp

Top Word Pairs in Tweet in G4:
[5] #custexp,#cx
[4] #custserv,#custexp
[4] circle,customer
[4] customer,service
[4] winner's,circle
[4] dave,buster's
[4] #customerservice,#custexp
[4] service,#customerservice
[2] job,open
[2] link,bio

Top Word Pairs in Tweet in G5:
[6] #custexp,#cx
[4] customer,service
[3] service,support
[3] helpscout,mrpatto
[3] 2023,helpscout
[3] #custexp,#custserv
[3] #cx,#custexp
[3] support,2023
[3] predictions,customer
[2] great,share

Top Word Pairs in Tweet in G6:
[4] #custserv,#influencer
[4] list,#cx
[4] included,list
[4] #cx,#custexp
[4] #custexp,#custserv
[3] #influencer,#thoughtleadership
[3] #thoughtleadership,#trust
[2] peterlavers,included
[2] happy,included
[2] see,co

Top Word Pairs in Tweet in G7:
[2] customer,experience
[2] strategies,hard
[2] growth,pitfalls
[2] times,clearaction
[2] experience,strategies
[2] hard,times
[2] #custserv,#custexp
[2] #cx,#custserv
[2] partner,customer
[2] pitfalls,employee

Top Word Pairs in Tweet in G8:
[16] #stevepappas,#cxconnoisseur
[14] join,episode
[14] programs,work
[14] great,#cx
[14] loyalty,programs
[14] deliver,great
[14] work,deliver
[14] #cx,join
[14] best,airline
[14] thought,best

Top Word Pairs in Tweet in G9:
[7] #sales,#marketing
[5] #custexp,#cx
[4] #salestips,#marketingtips
[4] #cx,#custexp
[4] #marketing,#sales
[3] content,#sales
[3] #youtube,channel
[3] #b2b,#b2c
[3] #socialmedia,subscribe
[3] subscribe,#youtube

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@cxpert
@mycustomer
@statusmatch
@jeanniecw
@annettefranz
@entrepreneur
@debbieszumylo
@ricardosgulko
@scienceofcx

Top Mentioned in G1:
@cxpert
@mycustomer
@annettefranz
@entrepreneur
@ricardosgulko
@jeanniecw
@debbieszumylo
@mentalmarketer
@dheilbron
@augieray

Top Mentioned in G2:
@mycustomer
@consultingchris
@instituteofcs
@forrester
@wearesinch
@maxcontact2
@havascx
@read_group
@evolutionei
@colinshaw_cx

Top Mentioned in G3:
@stephaniethum
@jeanniecw
@cxaccelerator
@annettefranz
@jtwatkin
@jeremyhyde_
@bossladycx
@seatoncx
@nealdlin
@sudhbhat

Top Mentioned in G5:
@helpscout
@mrpatto
@mycustomer
@cxpert
@hyken
@thomsonreuters
@jeanniecw
@debbieszumylo
@augieray
@cxjourney

Top Mentioned in G6:
@peterlavers
@customerattuned
@markhollyoake
@alanthom90
@ellieluk
@cranstonp
@db16ltd

Top Mentioned in G7:
@clearaction
@drnatalie
@cxpert
@entrepreneur
@lilianapetrova

Top Mentioned in G8:
@statusmatch
@scienceofcx
@cxconnoisseur

Top Mentioned in G9:
@askdangalante

Top Mentioned in G10:
@barclaycard
@barclaycardnews

Top Tweeters
Top Tweeters in Entire Graph:
@forbes
@inc
@entrepreneur
@barclaycard
@techreview
@besquady
@cmswire
@billquiseng
@smm_news_feed
@hyken

Top Tweeters in G1:
@inc
@techreview
@annettefranz
@liberationwork
@augieray
@mentalmarketer
@financialbrand
@amazon
@leslieo
@callcentericmi

Top Tweeters in G2:
@colinshaw_cx
@paolofabrizio71
@mycustomer
@forrester
@neilcdavey
@consultingchris
@instituteofcs
@wearesinch
@read_group
@mdubov

Top Tweeters in G3:
@billquiseng
@stephaniethum
@jeanniecw
@jtwatkin
@btemkin
@jennysuedempsey
@cronycle
@jimbasscx
@jeremyhyde_
@mattlyles

Top Tweeters in G4:
@vocnews_online
@userexpnews
@deniseleeyohn
@dangalante
@claudiogt
@givahelpdesk
@kustomer
@codelessap
@score_buddy
@apunimelb

Top Tweeters in G5:
@forbes
@cmswire
@hyken
@pdxbizjournal
@cxjourney
@debbieszumylo
@thomsonreuters
@helpscout
@drpotter
@mrpatto

Top Tweeters in G6:
@markhollyoake
@peterlavers
@customerattuned
@ellieluk
@alanthom90
@cranstonp
@db16ltd

Top Tweeters in G7:
@entrepreneur
@clearaction
@drnatalie
@susanhash
@lilianapetrova

Top Tweeters in G8:
@besquady
@pretectum
@cxconnoisseur
@scienceofcx
@statusmatch

Top Tweeters in G9:
@smm_news_feed
@nadunegodage
@askdangalante

Top Tweeters in G10:
@barclaycard
@msrebeccachance
@barclaycardnews


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