custexp, Twitter, 12/25/2022 5:22:31 AM, 286904


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custexp_2022-12-24_20-10-10.xlsx
custexp_2022-12-24_20-10-10.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
December 25, 2022
Short Description:
custexp via NodeXL https://bit.ly/3WlHMKg
@mycustomer
@mentalmarketer
@cxpert
@katenasser
@billquiseng
@albertmylesam
@peterlavers
@customerattuned
@msftdynamics365
@enthused

Top hashtags:
#custexp
#cx
#customerexperience
#cxmanagement
#custserv
#marketing
#sales
#ai

Description:
Description
The graph represents a network of 120 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 December 2022 at 04:10 UTC.

The requested start date was Sunday, 25 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 2-hour, 55-minute period from Sunday, 11 December 2022 at 14:07 UTC to Friday, 23 December 2022 at 17:02 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 120
Unique Edges : 61
Edges With Duplicates : 302
Total Edges : 363
Number of Edge Types : 5
Mentions : 71
Retweet : 86
MentionsInRetweet : 101
Replies to : 3
Tweet : 102
Self-Loops : 102
Reciprocated Vertex Pair Ratio : 0.0727272727272727
Reciprocated Edge Ratio : 0.135593220338983
Connected Components : 28
Single-Vertex Connected Components : 13
Maximum Vertices in a Connected Component : 53
Maximum Edges in a Connected Component : 190
Maximum Geodesic Distance (Diameter) : 5
Average Geodesic Distance : 2.585304
Graph Density : 0.00826330532212885
Modularity : 0.321561
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 120 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 December 2022 at 04:10 UTC.

The requested start date was Sunday, 25 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 2-hour, 55-minute period from Sunday, 11 December 2022 at 14:07 UTC to Friday, 23 December 2022 at 17:02 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[23] https://www.mycustomer.com/service/management/complexity-is-crushing-healthcare-customer-experiences
[13] https://www.mycustomer.com/marketing/technology/is-technology-a-cx-superdrug-or-a-placebo
[10] https://www.mycustomer.com/customer-experience/loyalty/dont-panic-there-are-cx-advantages-of-a-recession
[9] https://www.mycustomer.com/marketing/strategy/professional-predictions-what-will-cx-look-like-in-2023
[6] https://www.mycustomer.com/sales/ecommerce/the-future-is-almost-here-how-brands-can-prepare-today-for-tomorrows-metaverse
[5] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Yhqy2RT4E.twitter
[5] https://www.mycustomer.com/resources/cx-leader-of-the-year-2022-20-customer-experience-trailblazers
[5] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[4] https://www.mycustomer.com/customer-experience/loyalty/complete-our-cx-survey-and-be-the-first-to-receive-the-findings
[4] https://www.mycustomer.com/customer-experience/engagement/mycustomers-10-most-popular-blog-posts-of-2022

Top URLs in Tweet in G1:
[23] https://www.mycustomer.com/service/management/complexity-is-crushing-healthcare-customer-experiences
[11] https://www.mycustomer.com/marketing/technology/is-technology-a-cx-superdrug-or-a-placebo
[9] https://www.mycustomer.com/customer-experience/loyalty/dont-panic-there-are-cx-advantages-of-a-recession
[8] https://www.mycustomer.com/marketing/strategy/professional-predictions-what-will-cx-look-like-in-2023
[6] https://www.mycustomer.com/sales/ecommerce/the-future-is-almost-here-how-brands-can-prepare-today-for-tomorrows-metaverse
[5] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[5] https://www.mycustomer.com/resources/cx-leader-of-the-year-2022-20-customer-experience-trailblazers
[4] https://www.mycustomer.com/customer-experience/loyalty/complete-our-cx-survey-and-be-the-first-to-receive-the-findings
[4] https://www.mycustomer.com/customer-experience/engagement/mycustomers-10-most-popular-blog-posts-of-2022
[3] https://www.mycustomer.com/marketing/strategy/brewdogs-brand-virtue-signalling-and-the-problem-with-purpose-washing

Top URLs in Tweet in G2:
[5] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Yhqy2RT4E.twitter
[2] https://www.mycustomer.com/marketing/technology/is-technology-a-cx-superdrug-or-a-placebo
[2] http://cxpert.com.au/bad-profits-hurt-your-business/
[2] https://www.cmswire.com/customer-experience/8-customer-experience-statistics-you-need-to-know/
[2] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Zf-B5hEUg.twitter
[1] https://www.linkedin.com/posts/lukesoon_nps-cx-custexp-activity-6880369559145205760-GzLf?utm_source=share&utm_medium=member_desktop
[1] https://www.mycustomer.com/customer-experience/loyalty/dont-panic-there-are-cx-advantages-of-a-recession
[1] https://www.mycustomer.com/marketing/strategy/professional-predictions-what-will-cx-look-like-in-2023
[1] https://twitter.com/jtwatkin/status/1603062009792450561
[1] https://twitter.com/jtwatkin/status/1602355690093191168

Top URLs in Tweet in G3:
[1] https://www.kustomer.com/free-trial/?utm_source=twitter&utm_medium=social&utm_campaign=free-trial
[1] https://www.impressed2obsessed.com/
[1] https://ecxo.org/
[1] http://www.cxuniversity.com/

Top URLs in Tweet in G4:
[2] https://customerattuned.com/blog/what-does-customer-centricity-mean/
[2] https://customerattuned.com/blog/modern-retailing-customer-centric-and-insight-driven/
[1] https://twitter.com/SASsoftwareUKI/status/1605498821244588033
[1] https://twitter.com/davidsmith4324/status/1603318008017047552
[1] https://twitter.com/SASsoftwareUKI/status/1605493094949851138
[1] https://customerattuned.com/blog/customer-attuned-contributes-to-sass-retail-shopping-report/

Top URLs in Tweet in G5:
[1] https://info.microsoft.com/ww-landing-servicesophisticationmodelwhitepaperregistrationpage.html?lcid=en-us
[1] https://cloudblogs.microsoft.com/dynamics365/bdm/2022/12/08/the-key-to-delivering-experiences-that-customers-love/
[1] https://info.microsoft.com/ww-landing-UnlockDataCustomerEngagement.html?lcid=en-us

Top URLs in Tweet in G7:
[3] https://okt.to/a61TAc
[3] https://okt.to/gjpQCu

Top URLs in Tweet in G8:
[2] https://customerthink.com/the-roi-of-customer-experience/

Top URLs in Tweet in G9:
[1] https://www.bradcleveland.com/10-components-of-a-customer-access-strategy-2/
[1] https://www.bradcleveland.com/celebrate-often/

Top Domains
Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[172] custexp
[107] cx
[100] customerexperience
[78] cxmanagement
[22] custserv
[14] marketing
[14] sales
[12] ai
[11] customerservice
[11] b2b



Top Hashtags in Tweet in G1:
[85] custexp
[76] customerexperience
[74] cxmanagement
[61] cx
[8] customerjourney
[8] ai
[5] cxjoboftheweek
[5] cxjobs
[5] socialcrm
[3] brewdog

Top Hashtags in Tweet in G2:
[21] custexp
[18] cx
[15] customerexperience
[5] cxqotd
[5] custserv
[4] cxmanagement
[3] quote
[3] problemsolving
[3] management
[3] travel

Top Hashtags in Tweet in G3:
[20] custexp
[9] customerservice
[6] custserv
[5] cx
[5] customerexperience
[4] business
[2] contactcenter
[2] answeringservice
[2] callcenter
[1] crm

Top Hashtags in Tweet in G4:
[11] custexp
[9] retailsector
[9] insight
[8] cx
[7] retailing
[6] newblog
[6] customercentric
[6] bricksandmortar
[5] innovation
[4] customercentricity

Top Hashtags in Tweet in G5:
[3] custexp
[2] msdyn365

Top Hashtags in Tweet in G6:
[3] custserv
[3] custexp
[2] custeffort
[2] retail

Top Hashtags in Tweet in G7:
[7] banking
[7] innovate
[6] custexp
[6] corebanking
[6] fintech
[4] customer
[3] trulydigital
[3] customerexperience
[3] reimaginebanking
[3] digitalbanking

Top Hashtags in Tweet in G8:
[1] marketing
[1] custexp
[1] cxroi

Top Hashtags in Tweet in G9:
[3] custexp
[2] custserv
[2] cctr

Top Hashtags in Tweet in G10:
[1] custexp
[1] customerexperience

Top Words
Top Words in Tweet in Entire Graph:
[172] #custexp
[107] #cx
[100] #customerexperience
[91] customer
[78] #cxmanagement
[58] mycustomer
[53] experience
[43] cx
[31] more
[30] experiences

Top Words in Tweet in G1:
[85] #custexp
[76] #customerexperience
[74] #cxmanagement
[61] #cx
[50] mycustomer
[42] customer
[38] cx
[29] experiences
[25] crushing
[25] healthcare

Top Words in Tweet in G2:
[21] #custexp
[18] #cx
[17] experience
[15] #customerexperience
[14] customer
[11] katenasser
[9] hotel
[9] employees
[9] solvers
[9] problem

Top Words in Tweet in G3:
[20] #custexp
[14] customer
[9] #customerservice
[8] service
[7] buster's
[7] dave
[7] bio
[7] link
[6] #custserv
[6] click

Top Words in Tweet in G4:
[15] peterlavers
[12] sassoftwareuki
[11] #custexp
[10] customerattuned
[9] #retailsector
[9] #insight
[9] report
[8] #cx
[8] look
[7] #retailing

Top Words in Tweet in G5:
[13] customer
[10] msftdynamics365
[8] expectations
[6] organizations
[5] seamless
[5] service
[5] experience
[5] privacy
[5] model
[5] right

Top Words in Tweet in G6:
[3] #custexp
[3] #custserv
[3] requiring
[3] package
[3] store
[2] before
[2] receipts
[2] return
[2] checkouts
[2] realized

Top Words in Tweet in G7:
[20] finacle
[15] more
[14] time
[7] #innovate
[7] gain
[7] spend
[7] maintenance
[7] #banking
[7] learn
[7] worrying

Top Words in Tweet in G8:
[2] experience
[2] customer
[2] ccxp
[2] liliana
[2] lilianapetrova
[2] roi
[2] petrova
[2] customerthink

Top Words in Tweet in G9:
[3] #custexp
[2] #custserv
[2] game
[2] #cctr
[2] go
[2] wait
[2] until
[2] team
[2] cheer
[2] work

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[78] #custexp,#cx
[78] #customerexperience,#custexp
[59] #cxmanagement,#customerexperience
[31] customer,experience
[26] experiences,#cxmanagement
[25] crushing,healthcare
[25] healthcare,customer
[25] customer,experiences
[25] complexity,crushing
[21] #cx,#custexp

Top Word Pairs in Tweet in G1:
[72] #customerexperience,#custexp
[56] #custexp,#cx
[56] #cxmanagement,#customerexperience
[26] experiences,#cxmanagement
[25] crushing,healthcare
[25] healthcare,customer
[25] complexity,crushing
[25] customer,experiences
[15] customer,experience
[15] mycustomer,complexity

Top Word Pairs in Tweet in G2:
[12] #custexp,#cx
[11] customer,experience
[9] experience,employees
[9] problem,solvers
[9] hotel,customer
[9] employees,problem
[8] solvers,katenasser
[5] #cx,#custexp
[4] #customerexperience,#custexp
[4] katenasser,#customerexperience

Top Word Pairs in Tweet in G3:
[8] customer,service
[7] link,bio
[7] #customerservice,#custexp
[7] dave,buster's
[6] click,link
[5] #custserv,#custexp
[4] circle,customer
[4] service,dave
[4] winner's,circle
[3] buster's,hiring

Top Word Pairs in Tweet in G4:
[8] report,look
[6] collaboration,sassoftwareuki
[6] look,two
[6] #cx,#custexp
[6] #retailsector,report
[6] sassoftwareuki,modern
[6] #retailing,#customercentric
[6] modern,#retailing
[5] follow,blogs
[5] #customercentric,#insight

Top Word Pairs in Tweet in G5:
[8] customer,expectations
[5] expects,seamless
[5] using,service
[5] right,marketing
[5] service,sophistication
[5] modern,customer
[5] industry,privacy
[5] organizations,exceed
[5] expectations,industry
[5] experience,touchpoint

Top Word Pairs in Tweet in G6:
[3] #custserv,#custexp
[2] realized,25
[2] before,accepting
[2] #custexp,#custeffort
[2] wsj,#custserv
[2] requiring,receipts
[2] 25,increase
[2] receipts,store
[2] returns,harryroseninc
[2] checkouts,before

Top Word Pairs in Tweet in G7:
[7] assure,spend
[7] time,worrying
[7] more,time
[7] #innovate,learn
[7] finacle,assure
[7] time,#innovate
[7] worrying,maintenance
[7] gain,more
[7] less,time
[7] maintenance,gain

Top Word Pairs in Tweet in G8:
[2] customer,experience
[2] lilianapetrova,customerthink
[2] ccxp,lilianapetrova
[2] roi,customer
[2] petrova,ccxp
[2] experience,liliana
[2] liliana,petrova

Top Word Pairs in Tweet in G9:
[2] won,cheer
[2] cheer,consistently
[2] takes,focus
[2] great,#custexp
[2] #custserv,#cctr
[2] team,won
[2] go,game
[2] delivering,great
[2] game,wait
[2] wait,until

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@mycustomer
@peterlavers
@sassoftwareuki
@customerattuned
@msftdynamics365
@katenasser
@be_authenticx
@read_group
@billquiseng
@jennysuedempsey

Top Mentioned in G1:
@mycustomer
@be_authenticx
@read_group
@evolutionei
@colinshaw_cx
@customerstrateg
@andymoorhouse
@mdubov
@edimprintcx

Top Mentioned in G2:
@katenasser
@mycustomer
@billquiseng
@jennysuedempsey
@cmswire
@luismelo78
@cxpert
@mentalmarketer
@albertmylesam
@brohawksolution

Top Mentioned in G4:
@peterlavers
@sassoftwareuki
@customerattuned
@ellieluk
@markhollyoake
@alanthom90
@db16ltd
@cranstonp
@deniseleeyohn
@odamemumbi

Top Mentioned in G5:
@msftdynamics365

Top Mentioned in G6:
@wsj
@harryroseninc
@narvarinc
@enthused

Top Mentioned in G7:
@cherry_254
@finacle
@abhijith_kd

Top Mentioned in G8:
@lilianapetrova
@customerthink
@jeffsheehan

Top Mentioned in G9:
@bradcleveland
@li_learning

Top Mentioned in G10:
@queyras
@garcinval

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@fedexhelp
@ml_tweet_bot
@ucloudify
@wsj
@albertmylesam
@katenasser
@grjenkin
@jeffsheehan
@dasfintechbot

Top Tweeters in G1:
@grjenkin
@jobinindia
@corizance
@nellisterc
@colinshaw_cx
@paolofabrizio71
@mycustomer
@the_unswerving
@prateekpsinha
@fren75la

Top Tweeters in G2:
@albertmylesam
@katenasser
@cmswire
@billquiseng
@randylyleclark
@scottamabry
@mentalmarketer
@luismelo78
@callcentericmi
@seanbhawkins

Top Tweeters in G3:
@claudiogt
@icxi_tweets
@kustomer
@cxuniversity
@europeancxorg
@callexperts
@tmj_ny_hrta
@astreya
@jonpicoult
@tmj_ptr_jobs

Top Tweeters in G4:
@deniseleeyohn
@rmbcib
@markhollyoake
@peterlavers
@sassoftwareuki
@customerattuned
@davidsmith4324
@ellieluk
@alanthom90
@cranstonp

Top Tweeters in G5:
@msftdynamics365
@leontribe
@mtwol
@fanny_berlioz
@yzhums
@bluace1

Top Tweeters in G6:
@fedexhelp
@ucloudify
@wsj
@enthused
@harryroseninc
@narvarinc

Top Tweeters in G7:
@chidambara09
@dasfintechbot
@finacle
@abhijith_kd
@cherry_254

Top Tweeters in G8:
@jeffsheehan
@avr4m
@customerthink
@lilianapetrova

Top Tweeters in G9:
@li_learning
@bradcleveland
@theccdoctor

Top Tweeters in G10:
@sebvoyages
@garcinval
@queyras


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