The graph represents a network of 2,792 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 00:52 UTC.
The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 19 July 2020 at 00:04 UTC to Saturday, 01 August 2020 at 07:40 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2792
Unique Edges : 3327
Edges With Duplicates : 6078
Total Edges : 9405
Number of Edge Types : 5
Replies to : 2712
Mentions : 2196
Tweet : 887
Retweet : 1118
MentionsInRetweet : 2492
Self-Loops : 983
Reciprocated Vertex Pair Ratio : 0.18900430706866
Reciprocated Edge Ratio : 0.317920306839974
Connected Components : 185
Single-Vertex Connected Components : 101
Maximum Vertices in a Connected Component : 2379
Maximum Edges in a Connected Component : 8564
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.541243
Graph Density : 0.000602247913114093
Modularity : 0.365776
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 2,792 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 00:52 UTC.
The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 19 July 2020 at 00:04 UTC to Saturday, 01 August 2020 at 07:40 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[465] full,name [423] customer,service [340] name,email [312] #custserv,#cx [297] please,dm [245] dm,full [223] #cx,#custserv [185] order,number [185] #cx,#cctr [184] #cctr,#callcenter Top Word Pairs in Tweet in G1:
[465] full,name [340] name,email [297] please,dm [245] dm,full [183] order,number [154] sorry,hear [153] email,address [144] chat,soon [125] speak,soon [124] hm_custserv,hi Top Word Pairs in Tweet in G2:
[148] #custserv,#cx [110] customer,service [105] #cx,#cctr [104] #cctr,#callcenter [99] #callcenter,#contactcenter [91] #customerexperience,#customerservice [88] #customerservice,#custexp [87] #contactcenter,#customerexperience [71] #custserv,chat [66] #cx,#custserv Top Word Pairs in Tweet in G3:
[118] customer,service [103] #yourmustread,#influencerpromotion [91] improve,customer [77] grazytgrazynatt,influencerprom1 [74] #influencerpromotion,#topcasestudy [65] #promoedutech,#yourmustread [64] serve,humanity [64] humanity,cybersecurity [64] cybersecurity,#promoedutech [63] role,#ai Top Word Pairs in Tweet in G4:
[59] #custserv,#cx [46] #cx,#cctr [46] #cctr,#callcenter [46] #callcenter,#contactcenter [42] #customerexperience,#customerservice [41] #contactcenter,#customerexperience [41] #customerservice,#custexp [32] #smb,#saas [32] #saas,#support [32] #support,#custserv Top Word Pairs in Tweet in G5:
[12] #cctr,#contactcenter [11] #custserv,#customerservice [10] #custexp,#custserv [9] #crm,#cctr [9] #contactcenter,#custserv [7] contact,center [7] customer,service [7] #cx,#custexp [6] fruits,serenovashine [6] serenovashine,acquisition Top Word Pairs in Tweet in G6:
[54] #cx,#custserv [36] #custserv,#custexp [18] customer,experience [18] customer,service [12] mycustomer,#cx [11] genesys,#cx [11] callcentrehelp,#cx [8] #custserv,#cctr [8] contact,centre [8] #cctr,#custserv Top Word Pairs in Tweet in G7:
[17] antgrasso,antgrasso_it [10] andrewincontact,achieve [10] achieve,smart [10] smart,#data [10] #data,sharing [10] sharing,antgrasso [10] antgrasso_it,gartner_inc [10] gartner_inc,data [10] data,sharing [7] andrewincontact,companies Top Word Pairs in Tweet in G8:
[3] check,tony [3] tony,johnson's [3] johnson's,video [3] video,#tiktok [2] experience,goes [2] goes,beyond [2] beyond,being [2] being,nice [2] nice,policies [2] policies,quality Top Word Pairs in Tweet in G9:
[11] frustrated,people [11] people,#onholdwith [11] others,more [11] more,#custserv [3] 11,others Top Word Pairs in Tweet in G10:
[16] customer,service [14] #custserv,#cx [10] good,read [10] read,gt [10] #custexp,#custserv [5] #custserv,isn [5] isn,deciding [5] deciding,factor [5] factor,someone [5] someone,window Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G6:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: