custserv, Twitter, 8/2/2020 3:15:27 AM, 231600


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custserv_2020-08-01_17-45-36.xlsx
custserv_2020-08-01_17-45-36.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 02, 2020
Short Description:
custserv via NodeXL https://bit.ly/2Penod1
@hm_custserv
@marshacollier
@grazytgrazynatt
@billquiseng
@influencerprom1
@ipfconline1
@hyken
@susanhash
@ssxman2
@metoscm

Top hashtags:
#custserv
#cx
#customerservice
#customerexperience
#cctr
#custexp
#contactcenter
#ai

Description:
Description
The graph represents a network of 2,792 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 00:52 UTC.

The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 19 July 2020 at 00:04 UTC to Saturday, 01 August 2020 at 07:40 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2792
Unique Edges : 3327
Edges With Duplicates : 6078
Total Edges : 9405
Number of Edge Types : 5
Replies to : 2712
Mentions : 2196
Tweet : 887
Retweet : 1118
MentionsInRetweet : 2492
Self-Loops : 983
Reciprocated Vertex Pair Ratio : 0.18900430706866
Reciprocated Edge Ratio : 0.317920306839974
Connected Components : 185
Single-Vertex Connected Components : 101
Maximum Vertices in a Connected Component : 2379
Maximum Edges in a Connected Component : 8564
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.541243
Graph Density : 0.000602247913114093
Modularity : 0.365776
NodeXL Version : 1.0.1.439
Data Import : The graph represents a network of 2,792 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 02 August 2020 at 00:52 UTC.

The requested start date was Sunday, 02 August 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 7-hour, 35-minute period from Sunday, 19 July 2020 at 00:04 UTC to Saturday, 01 August 2020 at 07:40 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[217] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[65] https://medium.com/@venkat34.k/role-of-ai-in-mobile-application-development-9b75110a4454
[54] https://www.theclickreader.com/how-uber-uses-machine-learning-to-improve-its-customer-service/
[48] https://www.paycompliment.com/
[36] https://www.zendesk.com/blog/chatbots-for-business/
[18] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[17] http://customerservicedaily.com
[15] http://www.hm.com/
[12] http://bit.ly/2pKgxil
[12] http://bit.ly/2t18SJI

Top URLs in Tweet in G1:
[217] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[15] http://www.hm.com/
[12] http://bit.ly/2pKgxil
[12] http://bit.ly/2t18SJI
[11] https://www2.hm.com/es_mx/customer-service/newsletter.html
[7] https://www2.hm.com/en_gb/customer-service/h-m-coronavirus/information.html
[4] https://www2.hm.com/es_mx/customer-service/shopping-at-hm/localizador-de-tiendas.html
[3] https://www2.hm.com/en_gb/customer-service/returns.html
[3] https://www2.hm.com/es_mx/customer-service/shopping-at-hm/localizador-de-tiendas.html#local-store-map-container-modal
[3] https://www2.hm.com/es_mx/search-results.html?q=justin+bieber

Top URLs in Tweet in G2:
[10] https://www.myfrugalbusiness.com/2019/06/how-to-create-customer-journey-maps-sales-funnel.html
[10] https://marketoonist.com/2020/07/cx.html
[10] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[9] https://www.myfrugalbusiness.com/2020/05/good-company-communication-tool-helps-connect-with-customers.html
[6] https://blog.procedureflow.com/post/622902193375281152/top-30-customer-service-influencers
[6] https://twitter.com/GregOrtbach/status/1285747640605356038
[6] https://twitter.com/GregOrtbach/status/1285752673845669888
[5] https://twitter.com/MarshaCollier/status/1285745062630977538
[5] https://twitter.com/MarshaCollier/status/1285746385174900736
[5] https://blog.procedureflow.com/post/624350770555437056/top-customer-service-tips-from-the-best-in-the

Top URLs in Tweet in G3:
[63] https://medium.com/@venkat34.k/role-of-ai-in-mobile-application-development-9b75110a4454
[54] https://www.theclickreader.com/how-uber-uses-machine-learning-to-improve-its-customer-service/
[36] https://www.zendesk.com/blog/chatbots-for-business/
[16] http://customerservicedaily.com
[10] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=231124
[6] https://www.itweb.co.za/content/JN1gPvOYGBYMjL6m
[2] https://www.linkedin.com/pulse/create-good-energy-cr%C3%A9ez-une-bonne-%C3%A9nergie-tw%C3%B3rzcie-dobr%C4%85-gra%C5%BCyna-tt/
[2] https://twitter.com/FmFrancoise/status/1287333015799181313?s=20
[2] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=218023
[2] https://thenextscoop.com/artificial-intelligence-take-on-customer-experience/

Top URLs in Tweet in G4:
[12] https://www.careerarc.com/job-search?campaign_id=21624&src=1&utm_campaign=summary-update&utm_medium=organic&utm_source=twitter
[8] https://www.helpscout.com/helpu/7-knowledge-base-tips/
[8] https://www.groovehq.com/blog/online-customer-support
[7] https://www.business.att.com/products/contact-center-solutions.html
[7] https://www.helpscout.com/blog/time-to-resolution/
[6] https://www.business.att.com/products/ip-toll-free.html
[6] https://www.groovehq.com/blog/customer-support-software
[5] https://thetaylorreachgroup.com/resources/research-report-covid-19-impact-on-contact-centers/
[5] https://www.business.att.com/learn/tech-advice/welcome-to-the-omnichannel-contact-center-ai-and-bots.html
[3] https://www.zdnet.com/article/amazon-brings-contact-lens-a-set-of-ai-powered-contact-center-tools-into-ga/

Top URLs in Tweet in G5:
[3] https://success.serenova.com/lp-t-cc-moment-of-truth-for-brands/?utm_campaign=initiative&utm_content=1595287138&utm_medium=social-organic&utm_source=twitter
[2] https://www.serenova.com/wp-content/uploads/2019/03/CxQM_Data-Sheet_0319.pdf?utm_campaign=initiative&utm_content=1587419815&utm_medium=social-organic&utm_source=twitter
[2] https://www.forbes.com/sites/jonpicoult/2020/07/29/from-rages-to-raves--how-a-texas-startup-assembles-a-great-customer-experience/#7df7ae216da5
[2] https://www.talkdesk.com/news-and-press/press-releases/times-union-selects-talkdesk-cx-cloud-for-remote-work-needs-shifts-all-agents-to-work-at-home-within-days/
[2] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=141966#.Xxc99trJJvk.twitter
[2] https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=141949#.Xxc_SegPjn0.twitter
[2] https://www.salesforce.com/resources/guides/service-leaders-guide-to-resiliency/
[1] https://twitter.com/ProcedureFlow/status/1289200643496804353
[1] https://www.forbes.com/sites/shephyken/2020/07/26/now-more-than-ever-customers-want-to-trust-companies-they-do-business-with/#64c935366f41
[1] https://www.serenova.com/press/lifesize-contact-center-video/?utm_source=AR&utm_medium=email&utm_campaign=CxEngage_Video&utm_content=outbound

Top URLs in Tweet in G6:
[5] https://www.genesys.com/blog/post/make-your-customer-experience-thrive-in-the-new-normal?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/seven-ways-to-turn-customer-and-employee-empathy-into-action
[5] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2504886&sessionid=1&key=D0825ABB457D675D5645414E8FE11E93®Tag=&sourcepage=register
[4] https://www.mycustomer.com/customer-experience/loyalty/why-customer-emotion-is-more-important-than-ever-and-how-to-respond?platform=hootsuite
[3] https://www.mycustomer.com/community/blogs/iain-banks/cx-scores-rise-despite-covid-19-disruption
[3] https://www.callcentrehelper.com/customer-experience-management-tools-159911.htm
[3] https://www.mycustomer.com/service/channels/brands-say-their-digital-transformation-projects-have-accelerated-by-6-years
[3] https://www.callcentrehelper.com/customer-service-language-159568.htm
[3] https://www.mycustomer.com/customer-experience/voice-of-the-customer/how-to-design-and-deliver-a-metrics-system-to-prove-cx
[3] https://www.callcentrehelper.com/uses-contact-centre-live-monitoring-160528.htm

Top URLs in Tweet in G7:
[10] https://www.gartner.com/smarterwithgartner/how-to-achieve-smart-data-sharing/
[7] https://www2.deloitte.com/us/en/insights/focus/tech-trends/2019/personalized-marketing-experience-reimagined.html
[4] https://www.raconteur.net/infographics/talk-to-the-bot
[4] https://www.growth-hackers.net/business-texting-hottest-trend-in-marketing-today/
[2] https://www.accenture.com/us-en/insights/future-systems/future-ready-enterprise-systems?src=SOMS&c=acn_glb_futuresystemsretwitter_11038135&n=smc_0919&linkId=100000008357718
[1] https://www.chatbot.com/?a=BdKL9gVGR&utm_source=PP&utm_medium=short_link
[1] https://medium.com/@venkat34.k/role-of-ai-in-mobile-application-development-9b75110a4454

Top URLs in Tweet in G8:
[2] https://www.igniteyourservice.com/coaching
[1] https://m.tiktok.com/v/6854978240637848838.html?_d=secCgsIARCbDRgBIAIoARI%2BCjxsAzkDv3r0vdSrHxaKSCuCaM8fWvFAhQWB9WCLLRkvidO5Az9MMIJt7SJZDeJntrDZbPgdQcegVD9WUQsaAA%3D%3D&language=en&preview_pb=0&share_item_id=6854978240637848838×tamp=1596049113&tt_from=twitter&u_code=d8lf24i1lhel8c&user_id=6748424080338895877&utm_campaign=client_share&utm_medium=ios&utm_source=twitter
[1] https://m.tiktok.com/v/6853769044709969158.html?_d=secCgsIARCbDRgBIAIoARI%2BCjwO%2F0hK5CchtkBNO76NX%2B9NB8MEYBKeXu0la3NpfCcxmqKLGbeiniSTf1nvTBI5eR4wkYQPjlUbItELLUQaAA%3D%3D&language=en&preview_pb=0&share_item_id=6853769044709969158×tamp=1595772903&tt_from=twitter&u_code=d8lf24i1lhel8c&user_id=6748424080338895877&utm_campaign=client_share&utm_medium=ios&utm_source=twitter
[1] https://m.tiktok.com/v/6851213692957101318.html?u_code=d8lf24i1lhel8c&preview_pb=0&language=en&_d=d8lf24i3l75cmb&share_item_id=6851213692957101318×tamp=1595177850&utm_campaign=client_share&utm_medium=ios&user_id=6748424080338895877&tt_from=twitter&utm_source=twitter
[1] https://billquiseng.com/
[1] https://m.tiktok.com/v/6854560803350252806.html?_d=secCgsIARCbDRgBIAIoARI%2BCjwszWq%2FMmG3MsMfK%2Fip%2FLnyNkCL9D%2BCxTok4YP%2FX%2Fnl%2FsiVGqc%2BDkHyL4q2MXuutCp1c4tRhTrVeO2ktkcaAA%3D%3D&language=en&preview_pb=0&share_item_id=6854560803350252806×tamp=1595960567&tt_from=twitter&u_code=d8lf24i1lhel8c&user_id=6748424080338895877&utm_campaign=client_share&utm_medium=ios&utm_source=twitter
[1] https://m.tiktok.com/v/6854928253904358661.html?_d=secCgsIARCbDRgBIAIoARI%2BCjzjTQT4TzBnOEYb3KN7cyuyIau3fJo0Yy5lzEtCG4qfhTRDLfSEttcZr%2B%2Bh8YyimGvhqeb5NXUUgeAF%2F8QaAA%3D%3D&language=en&preview_pb=0&share_item_id=6854928253904358661×tamp=1596043908&tt_from=twitter&u_code=d8lf24i1lhel8c&user_id=6748424080338895877&utm_campaign=client_share&utm_medium=ios&utm_source=twitter
[1] https://www.youtube.com/watch?v=8EmjcMoP0lM&feature=youtu.be

[1] https://home.kpmg/us/en/home/media/press-releases/2020/07/brands-that-maintained-commercial-cadence-with-their-customers-built-customer-loyalty-kpmg-report.html

Top URLs in Tweet in G9:
[1] https://onholdwith.com/company/?t_mobile
[1] https://onholdwith.com/company/?old_navy
[1] https://onholdwith.com/company/?paypal
[1] https://onholdwith.com/company/?o2_mobile
[1] https://onholdwith.com/company/?telus
[1] https://onholdwith.com/company/?macy_s
[1] https://onholdwith.com/company/?best_buy
[1] https://onholdwith.com/company/?at_t
[1] https://onholdwith.com/company/?verizon
[1] https://onholdwith.com/company/?british_telecom

Top URLs in Tweet in G10:
[4] https://www.whoson.com/chatbots-ai/the-pros-and-cons-of-a-flow-based-chatbot/
[3] https://smartercx.com/3-customer-service-lessons-from-pella-corporation/
[2] https://www.forbes.com/sites/karenpanetta/2020/07/09/bad-to-the-bot-is-your-chat-bot-hurting-your-customer-service/?utm_content=134550696&utm_medium=social&utm_source=twitter&hss_channel=tw-454096708#e908984417ed
[2] https://www.oracle.com/applications/customer-experience/what-is-customer-service.html
[2] https://www.oracle.com/a/ocom/docs/dc/em/sev400068666-na-us-ol-cre1-ie1a-ev.html
[2] https://fonolo.com/blog/2020/07/6-things-contact-center-agents-are-too-afraid-to-tell-their-managers/
[2] https://fonolo.com/blog/2020/07/how-ri-federal-credit-union-beat-call-spikes-during-covid/
[2] https://fonolo.com/blog/2020/07/covid-has-already-changed-customer-perceptions/
[2] https://www.slideshare.net/NainaRani/customer-experience-cx-vs-customer-service-and-how-both-are-important-129044529
[1] https://www.forbes.com/sites/micahsolomon/2020/07/05/the-current-state-of-ai-in-customer-service-and-cx-an-expert-roundup/?utm_content=134634199&utm_medium=social&utm_source=twitter&hss_channel=tw-454096708#ac0081b798a5

Top Domains
Top Domains in Tweet in Entire Graph:
[406] twitter.com
[85] hm.com
[79] customerthink.com
[72] medium.com
[65] callcentrehelper.com
[54] theclickreader.com
[48] paycompliment.com
[46] zendesk.com
[40] contactcenterpipeline.com
[39] forbes.com

Top Domains in Tweet in G1:
[231] twitter.com
[85] hm.com
[24] bit.ly
[2] bettercotton.org
[1] hmgroup.com
[1] working.chat

Top Domains in Tweet in G2:
[144] twitter.com
[40] customerthink.com
[34] contactcenterpipeline.com
[31] callcentrehelper.com
[22] thetaylorreachgroup.com
[19] myfrugalbusiness.com
[17] forbes.com
[11] procedureflow.com
[10] marketoonist.com
[10] katenasser.com

Top Domains in Tweet in G3:
[63] medium.com
[54] theclickreader.com
[36] zendesk.com
[16] customerservicedaily.com
[12] nodexlgraphgallery.org
[8] twitter.com
[6] co.za
[3] linkedin.com
[2] thenextscoop.com
[2] growthhackers.com

Top Domains in Tweet in G4:
[30] careerarc.com
[24] iconohash.com
[22] customerthink.com
[21] okt.to
[18] att.com
[17] groovehq.com
[15] helpscout.com
[13] callcentrehelper.com
[12] serviceskills.com
[10] thetaylorreachgroup.com

Top Domains in Tweet in G5:
[8] serenova.com
[7] smartcustomerservice.com
[5] destinationcrm.com
[4] forbes.com
[4] watermarkconsult.net
[3] salesforce.com
[3] talkdesk.com
[2] speechtechmag.com
[1] twitter.com
[1] zdnet.com

Top Domains in Tweet in G6:
[26] mycustomer.com
[20] callcentrehelper.com
[19] postbeyond.com
[11] genesys.com
[6] customerthink.com
[5] on24.com
[2] twitter.com
[1] surveysensum.com
[1] cmswire.com
[1] qualtrics.com

Top Domains in Tweet in G7:
[10] gartner.com
[7] deloitte.com
[4] raconteur.net
[4] growth-hackers.net
[2] accenture.com
[1] chatbot.com
[1] medium.com

Top Domains in Tweet in G8:
[5] tiktok.com
[2] igniteyourservice.com
[1] billquiseng.com
[1] youtube.com
[1] home.kpmg

Top Domains in Tweet in G9:
[11] onholdwith.com

Top Domains in Tweet in G10:
[8] forbes.com
[8] whoson.com
[7] fonolo.com
[6] oracle.com
[3] customerthink.com
[3] smartercx.com
[2] callcenterhosting.com
[2] winthecustomer.com
[2] interactions.com
[2] slideshare.net

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2172] custserv
[745] cx
[380] customerservice
[355] customerexperience
[314] cctr
[278] custexp
[275] contactcenter
[233] ai
[209] callcenter
[153] machinelearning



Top Hashtags in Tweet in G1:
[24] beliebershm
[14] hm
[10] hmmexico
[2] hmxme
[2] hnm
[2] changes
[2] vmas2020
[1] suchaheadache
[1] unresponsivesupport
[1] t

Top Hashtags in Tweet in G2:
[1169] custserv
[334] cx
[203] customerservice
[153] cctr
[139] customerexperience
[136] contactcenter
[112] callcenter
[98] custexp
[34] business
[33] ai

Top Hashtags in Tweet in G3:
[156] ai
[142] machinelearning
[116] custserv
[115] yourmustread
[109] influencerpromotion
[75] topcasestudy
[67] promoedutech
[58] cybersecurity
[56] megatrends
[39] knowledge

Top Hashtags in Tweet in G4:
[295] custserv
[110] cx
[86] customerservice
[69] contactcenter
[62] customerexperience
[59] callcenter
[49] cctr
[47] custexp
[35] smb
[32] saas

Top Hashtags in Tweet in G5:
[42] custserv
[22] cx
[21] cctr
[18] contactcenter
[14] crm
[12] custexp
[12] customerservice
[7] customerexperience
[6] ai
[5] ccaas

Top Hashtags in Tweet in G6:
[98] custserv
[71] cx
[42] custexp
[23] cctr
[10] ccaas
[9] customerexperience
[9] customerservice
[9] cloudcontactcenter
[8] contactcenter
[6] ucaas

Top Hashtags in Tweet in G7:
[11] marketing
[10] data
[5] digitaltransformation
[5] infographic
[5] digital
[5] chatbots
[5] custserv
[5] cx
[4] business
[2] technology

Top Hashtags in Tweet in G8:
[11] custserv
[7] cx
[5] tiktok
[3] leadership
[2] social
[2] tonytips
[2] brand
[2] marketing
[2] custexp
[2] disney

Top Hashtags in Tweet in G9:
[11] onholdwith
[11] custserv

Top Hashtags in Tweet in G10:
[49] custserv
[22] cx
[13] custexp
[7] chatbots
[4] happymonday
[4] oraclecxservice
[4] cctr
[3] didyouknow
[3] badservice
[2] ai

Top Words
Top Words in Tweet in Entire Graph:
[2172] #custserv
[1217] hm_custserv
[930] customer
[850] please
[754] dm
[745] #cx
[657] order
[614] email
[612] address
[595] service

Top Words in Tweet in G1:
[1156] hm_custserv
[826] please
[744] dm
[639] order
[609] address
[585] email
[546] hi
[505] full
[502] name
[411] soon

Top Words in Tweet in G2:
[1169] #custserv
[376] customer
[334] #cx
[270] marshacollier
[203] #customerservice
[186] gregortbach
[176] customers
[160] service
[153] #cctr
[139] #customerexperience

Top Words in Tweet in G3:
[166] influencerprom1
[161] grazytgrazynatt
[156] #ai
[142] #machinelearning
[133] ipfconline1
[130] customer
[121] service
[116] #custserv
[115] #yourmustread
[109] #influencerpromotion

Top Words in Tweet in G4:
[295] #custserv
[110] #cx
[86] #customerservice
[74] customer
[69] #contactcenter
[62] #customerexperience
[59] #callcenter
[49] #cctr
[47] #custexp
[44] gt

Top Words in Tweet in G5:
[42] #custserv
[22] #cx
[21] customer
[21] #cctr
[17] #contactcenter
[14] talkdesk
[14] #crm
[13] lifesize
[12] service
[12] more

Top Words in Tweet in G6:
[98] #custserv
[71] #cx
[51] customer
[42] #custexp
[27] service
[23] #cctr
[20] experience
[19] callcentrehelp
[18] learn
[17] empathy

Top Words in Tweet in G7:
[32] andrewincontact
[28] antgrasso
[20] sharing
[17] antgrasso_it
[11] #marketing
[10] achieve
[10] smart
[10] #data
[10] gartner_inc
[10] data

Top Words in Tweet in G8:
[11] #custserv
[7] #cx
[5] service
[5] #tiktok
[3] being
[3] check
[3] tony
[3] johnson's
[3] video
[3] #leadership

Top Words in Tweet in G9:
[11] frustrated
[11] people
[11] #onholdwith
[11] others
[11] more
[11] #custserv
[3] 11

Top Words in Tweet in G10:
[49] #custserv
[33] customer
[23] service
[22] #cx
[13] #custexp
[10] good
[10] read
[10] gt
[8] oracleservcloud
[8] flow

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[465] full,name
[423] customer,service
[340] name,email
[312] #custserv,#cx
[297] please,dm
[245] dm,full
[223] #cx,#custserv
[185] order,number
[185] #cx,#cctr
[184] #cctr,#callcenter

Top Word Pairs in Tweet in G1:
[465] full,name
[340] name,email
[297] please,dm
[245] dm,full
[183] order,number
[154] sorry,hear
[153] email,address
[144] chat,soon
[125] speak,soon
[124] hm_custserv,hi

Top Word Pairs in Tweet in G2:
[148] #custserv,#cx
[110] customer,service
[105] #cx,#cctr
[104] #cctr,#callcenter
[99] #callcenter,#contactcenter
[91] #customerexperience,#customerservice
[88] #customerservice,#custexp
[87] #contactcenter,#customerexperience
[71] #custserv,chat
[66] #cx,#custserv

Top Word Pairs in Tweet in G3:
[118] customer,service
[103] #yourmustread,#influencerpromotion
[91] improve,customer
[77] grazytgrazynatt,influencerprom1
[74] #influencerpromotion,#topcasestudy
[65] #promoedutech,#yourmustread
[64] serve,humanity
[64] humanity,cybersecurity
[64] cybersecurity,#promoedutech
[63] role,#ai

Top Word Pairs in Tweet in G4:
[59] #custserv,#cx
[46] #cx,#cctr
[46] #cctr,#callcenter
[46] #callcenter,#contactcenter
[42] #customerexperience,#customerservice
[41] #contactcenter,#customerexperience
[41] #customerservice,#custexp
[32] #smb,#saas
[32] #saas,#support
[32] #support,#custserv

Top Word Pairs in Tweet in G5:
[12] #cctr,#contactcenter
[11] #custserv,#customerservice
[10] #custexp,#custserv
[9] #crm,#cctr
[9] #contactcenter,#custserv
[7] contact,center
[7] customer,service
[7] #cx,#custexp
[6] fruits,serenovashine
[6] serenovashine,acquisition

Top Word Pairs in Tweet in G6:
[54] #cx,#custserv
[36] #custserv,#custexp
[18] customer,experience
[18] customer,service
[12] mycustomer,#cx
[11] genesys,#cx
[11] callcentrehelp,#cx
[8] #custserv,#cctr
[8] contact,centre
[8] #cctr,#custserv

Top Word Pairs in Tweet in G7:
[17] antgrasso,antgrasso_it
[10] andrewincontact,achieve
[10] achieve,smart
[10] smart,#data
[10] #data,sharing
[10] sharing,antgrasso
[10] antgrasso_it,gartner_inc
[10] gartner_inc,data
[10] data,sharing
[7] andrewincontact,companies

Top Word Pairs in Tweet in G8:
[3] check,tony
[3] tony,johnson's
[3] johnson's,video
[3] video,#tiktok
[2] experience,goes
[2] goes,beyond
[2] beyond,being
[2] being,nice
[2] nice,policies
[2] policies,quality

Top Word Pairs in Tweet in G9:
[11] frustrated,people
[11] people,#onholdwith
[11] others,more
[11] more,#custserv
[3] 11,others

Top Word Pairs in Tweet in G10:
[16] customer,service
[14] #custserv,#cx
[10] good,read
[10] read,gt
[10] #custexp,#custserv
[5] #custserv,isn
[5] isn,deciding
[5] deciding,factor
[5] factor,someone
[5] someone,window

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@immarkbernhardt
@complexified
@hm
@billquiseng
@avphenom
@markc_avgi
@melissaonline

Top Replied-To in G1:
@hm_custserv
@hm
@hmindia
@andy_sa_
@hmmexico
@hmunitedkingdom
@nerdzruleearth
@templealex
@bob98400774
@hollyhabibi

Top Replied-To in G2:
@marshacollier
@gregortbach
@immarkbernhardt
@complexified
@billquiseng
@avphenom
@markc_avgi
@melissaonline
@zohodesk
@eddiegarrison

Top Replied-To in G3:
@grazytgrazynatt
@fmfrancoise
@influencerprom1
@nicochan33
@streitzability
@incvisive
@almacardi
@marshacollier

Top Replied-To in G5:
@ipsoft
@salesforce
@lifesize
@liveperson
@sitel_worldwide
@dial800
@3clogic
@getstratifyd
@touchpoint_one

Top Replied-To in G6:
@dicks
@adrianswinscoe

Top Mentioned
Top Mentioned in Entire Graph:
@hm_custserv
@marshacollier
@influencerprom1
@grazytgrazynatt
@ipfconline1
@gregortbach
@hm
@hmindia
@immarkbernhardt
@billquiseng

Top Mentioned in G1:
@hm_custserv
@hm
@hmindia
@hmmexico
@justinbieber
@iandres16
@hmunitedkingdom
@delhivery
@hmusa
@hollanna

Top Mentioned in G2:
@marshacollier
@gregortbach
@immarkbernhardt
@billquiseng
@katenasser
@complexified
@markc_avgi
@andrewincontact
@avphenom
@zohodesk

Top Mentioned in G3:
@influencerprom1
@grazytgrazynatt
@ipfconline1
@usmsys
@theclickreader
@heroldbarton
@ai_miami
@peterleah18
@vipeurope5
@pestochampion

Top Mentioned in G4:
@projectarmy
@yurbi
@celebrainltd
@melkettle
@ivrpowers
@realsalespop

Top Mentioned in G5:
@blairplez
@serenovashine
@lifesize
@talkdesk
@five9
@forbes
@salesforce
@timesunion
@servicecloud
@custserv

Top Mentioned in G6:
@callcentrehelp
@mycustomer
@genesys
@digi_desk
@drnatalie
@customerthink
@enghouseinterac
@adrianswinscoe
@pdorrington
@eptica

Top Mentioned in G7:
@andrewincontact
@antgrasso
@antgrasso_it
@gartner_inc
@lindagrass0
@del
@mit
@raconteur
@jonathanaufray
@startgrowthhack

Top Mentioned in G8:
@billquiseng
@publix
@edwardjones
@chickfila
@servicerecipe
@tiktok_us
@success
@disneycruise
@ritzcarlton
@hiltonhotels

Top Mentioned in G9:
@tmobile
@jacobm
@oldnavy
@scottyreiss
@paypal
@mortalmedusaxxx
@o2
@ceefaxpage
@telus
@k_ghislaine

Top Mentioned in G10:
@oracleservcloud
@smartercx
@customerthink
@parkersoftware
@nerdgirlz
@allbusiness_com
@officedepot
@pella_news
@hyken
@flavmartins

Top Tweeters
Top Tweeters in Entire Graph:
@virginmedia
@sectest9
@paoloigna1
@easy_branches
@btcare
@ee
@o2
@ejlazar
@myxlcare
@celebrainltd

Top Tweeters in G1:
@thevoiceofjb
@nattylara
@amazonin
@fvckdrvco
@hermesparcels
@siriplaychanges
@blizzardsbieber
@ramgopal2812
@hm_custserv
@losverclub

Top Tweeters in G2:
@ejlazar
@diapermakeovers
@ask_spectrum
@cftc10
@buffer
@marshacollier
@gezgintrk
@akwyz
@terrinakamura
@rwang0

Top Tweeters in G3:
@sectest9
@paoloigna1
@easy_branches
@chidambara09
@cybersec_feeds
@jilliemary
@ssscoop475
@rosatrunk
@femtech_
@robtropper

Top Tweeters in G4:
@celebrainltd
@thestartupper
@melkettle
@kaisahamniduh
@jkatzaman
@mohdkhan_0786
@iconohash
@shaynelibby
@milguy23
@litmusapp

Top Tweeters in G5:
@business
@timesunion
@salesforce
@appitekbot
@awscloud
@katie_roof
@mslizpedro
@lifesize
@blairplez
@talkdesk

Top Tweeters in G6:
@6364gkdu
@starbucks
@bosam1005
@8282happy
@dicks
@clearaction
@drnatalie
@jeanniecw
@mycustomer
@marriottintl

Top Tweeters in G7:
@2601manish
@startup_nerd
@startgrowthhack
@jonathanaufray
@hubermantamir
@datasciencebot_
@hajer_alqassimi
@antgrasso
@raconteur
@gartner_inc

Top Tweeters in G8:
@wdwtoday
@chickfila
@publix
@ritzcarlton
@heb
@tiktok_us
@wegmans
@hiltonhotels
@neimanmarcus
@navyfederal

Top Tweeters in G9:
@btcare
@o2
@tmobile
@attcustomercare
@verizon
@macys
@jacobm
@bestbuy
@nikonickatina
@telus

Top Tweeters in G10:
@greentechdon
@flavmartins
@officedepot
@annasabryan
@oracleservcloud
@yec
@softclouds
@pella_news
@languageio
@skysoftwareco