The graph represents a network of 2,057 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 13 September 2020 at 01:05 UTC.
The requested start date was Sunday, 13 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 9-hour, 21-minute period from Sunday, 30 August 2020 at 00:02 UTC to Friday, 11 September 2020 at 09:23 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2057
Unique Edges : 2290
Edges With Duplicates : 4484
Total Edges : 6774
Number of Edge Types : 5
Replies to : 1971
Mentions : 1473
Retweet : 820
MentionsInRetweet : 1676
Tweet : 834
Self-Loops : 886
Reciprocated Vertex Pair Ratio : 0.194905869324474
Reciprocated Edge Ratio : 0.326227988878591
Connected Components : 157
Single-Vertex Connected Components : 89
Maximum Vertices in a Connected Component : 1703
Maximum Edges in a Connected Component : 6152
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.714449
Graph Density : 0.000765394429952577
Modularity : 0.361534
NodeXL Version : 1.0.1.440
Data Import : The graph represents a network of 2,057 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 13 September 2020 at 01:05 UTC.
The requested start date was Sunday, 13 September 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 9-hour, 21-minute period from Sunday, 30 August 2020 at 00:02 UTC to Friday, 11 September 2020 at 09:23 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[325] full,name [306] #custserv,#cx [278] customer,service [258] name,email [188] #cx,#cctr [177] #cctr,#callcenter [175] #callcenter,#contactcenter [170] please,dm [159] #cx,#custserv [153] sorry,hear Top Word Pairs in Tweet in G1:
[325] full,name [258] name,email [170] please,dm [151] sorry,hear [141] order,number [130] dm,full [123] send,dm [108] chat,soon [93] please,send [90] complete,address Top Word Pairs in Tweet in G2:
[58] grazytgrazynatt,influencerprom1 [54] #influencerpromotion,#topcasestudy [53] #yourmustread,#influencerpromotion [39] customer,service [35] #promoedutech,#yourmustread [34] innovations,apps [34] apps,serve [34] serve,humanity [34] humanity,cybersecurity [34] cybersecurity,#promoedutech Top Word Pairs in Tweet in G3:
[72] customer,service [48] #custserv,chat [35] create,happy [34] happy,environment [34] environment,stressed [32] marshacollier,big [31] fastest,hour [31] hour,twitter [31] big,brands [31] brands,effectively Top Word Pairs in Tweet in G4:
[30] customer,service [22] #smb,#saas [22] #saas,#support [20] daily,conversation [20] conversation,report [20] report,ready [20] ready,#custserv [20] #support,#custserv [19] #cx,#custserv [18] #custserv,#customerexperience Top Word Pairs in Tweet in G5:
[11] #cx,#custserv [9] customer,experience [7] #custserv,#cx [7] #cx,#customerexperience [6] #cctr,#custserv [6] #customerexperience,#custserv [5] usual,#customerservice [5] #customerservice,phrases [5] phrases,make [5] make,anxious Top Word Pairs in Tweet in G6:
[35] relationship,lessons [32] powerful,relationship [32] best,nurses [32] nurses,teach [29] lessons,best [29] gt,gt [24] #custserv,#peopleskills [18] #custserv,#cx [18] teach,#custserv [17] global,#peopleskillschat Top Word Pairs in Tweet in G7:
[11] #artificialinteligence,really [11] really,info [11] info,antgrasso [11] antgrasso,#ai [11] #ai,#ml [11] #ml,#tech [11] #tech,better [10] hard,deliver [10] deliver,great [10] great,#cx Top Word Pairs in Tweet in G8:
[40] customer,service [23] #custserv,#cx [17] service,daily [17] daily,compilation [17] compilation,#custserv [17] #cx,articles [16] articles,stories [9] support,technology [9] technology,investments [9] investments,scrutinized Top Word Pairs in Tweet in G9:
[15] #contactcenter,#digitaltransformation [14] reasons,#contactcenter [14] #digitaltransformation,#productivity [14] #productivity,gains [14] gains,attracts [14] attracts,tech [14] tech,savvy [14] savvy,#talent [14] fusebill,#custserv [12] #talent,actionable Top Word Pairs in Tweet in G10:
[47] #cx,#custserv [26] customer,service [22] callcentrehelp,#cx [21] #custserv,#custexp [13] #custserv,#cctr [11] contact,centre [10] #custexp,#custserv [9] two,brands [9] brands,scaled [9] scaled,service Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G6:
Top Replied-To in G7:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: