#cx, Twitter, 10/25/2020 10:21:44 PM, 238780


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#cx_2020-10-25_14-30-01.xlsx
#cx_2020-10-25_14-30-01.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
October 25, 2020
Short Description:
#cx via NodeXL https://bit.ly/2Tm1kzm
@chidambara09
@enricomolinari
@forbes
@oracle
@evankirstel
@kirkdborne
@antgrasso
@billquiseng
@stephaniethum
@ricardosgulko

Top hashtags:
#cx
#customerexperience
#ai
#digitaltransformation
#data
#ux
#custexp
#iot
#innovation

Description:
Description
The graph represents a network of 4,946 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 21:42 UTC.

The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 5-day, 4-hour, 9-minute period from Monday, 19 October 2020 at 19:51 UTC to Sunday, 25 October 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 4946
Unique Edges : 4803
Edges With Duplicates : 9026
Total Edges : 13829
Number of Edge Types : 5
Mentions : 3870
Tweet : 2618
Retweet : 2929
MentionsInRetweet : 4258
Replies to : 154
Self-Loops : 2823
Reciprocated Vertex Pair Ratio : 0.0474698417671941
Reciprocated Edge Ratio : 0.0906371522584505
Connected Components : 1104
Single-Vertex Connected Components : 684
Maximum Vertices in a Connected Component : 2810
Maximum Edges in a Connected Component : 10413
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 5.308603
Graph Density : 0.000273366922929417
Modularity : 0.444999
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 4,946 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 21:42 UTC.

The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 5-day, 4-hour, 9-minute period from Monday, 19 October 2020 at 19:51 UTC to Sunday, 25 October 2020 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : #cx
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[169] -
[41] 2020
[40] https://s2.radio.co/s532f0345f/listen
[40] blog
[40] external
[36] October
[35] https://www.zendesk.com/blog/cloud-100-startups-cx/?utm_source=Twitter&utm_medium=OrganicSocial&utm_campaign=OS_TWT_AM_US_EN_A_All_AW_FAN-cloud-100-startups-Blog-All-NonBoosted-TWfollowers--NoEX_T3_A_H&utm_term=&utm_content=Blog__
[30] https://www.reltio.com/451-research-hcts-2020-conference-pass/
[27] Customer
[26] https://www.the-future-of-commerce.com/2020/07/07/custom-analytics-applications/

Top URLs in Tweet in G1:
[24] https://thefinancialbrand.com/102882/digital-transformation-banking-ai-cloud-technology-innovation-systems-culture/?smedia-twt-jm
[24] https://disruptionhub.com/why-data-quality-is-critical-for-digital-transformation/
[22] https://www.the-future-of-commerce.com/2020/07/07/custom-analytics-applications/
[14] https://www.cnbctv18.com/views/how-ai-and-machine-learning-are-changing-the-banking-industry-7190961.htm
[14] https://www.zdnet.com/article/the-role-of-the-cio-in-customer-experience/
[13] https://link.medium.com/irY8NteSQab
[12] https://data-flair.training/blogs/data-science-applications/
[12] https://www.forbes.com/sites/shephyken/2020/09/27/what-customers-want--and-dont-want--a-special-article-for-customer-service-week/
[12] https://thefinancialbrand.com/102319/cx-banking-mobile-website-branch-ranking/
[9] https://www.everestgrp.com/2020-10-design-thinking-in-customer-experience-key-steps-market-insights-.html

Top URLs in Tweet in G2:
[40] https://s2.radio.co/s532f0345f/listen
[11] https://brandequity.economictimes.indiatimes.com/news/marketing/martech-dialogues-adapting-to-marketing-technology-to-provide-enhanced-cx/78802964
[10] https://www.destinationcrm.com/Webevents/roundtable/21oct2020/soc
[6] https://contentsnare.com/client-communication/?ref=quuu
[5] https://tweetedtimes.com/v/8731?s=rgp
[4] https://www.business.att.com/products/ip-toll-free.html
[4] -
[4] https://www.cmswire.com/customer-experience/which-kpis-are-right-to-measure-your-customer-experience/
[4] https://blog.m-ize.com/blog/oem-service-lifecycle-management-automation-impacting-net-promoter-score?utm_campaign=Demo
[4] My

Top URLs in Tweet in G3:
[12] https://cx-journey.com/2020/10/marketing-teams-heres-how-to-best-use-customer-journey-maps.html
[9] https://www.icmi.com/resources/2020/between-the-lines-analytical-reading-skills-in-customer-service?_mc=sm_icmi_x_icmi_edt_x_x_sclttw-icmichat20201020n/a&utm_campaign=ICMIchat&utm_medium=bitly&utm_source=ICMIchatReflective
[7] https://martechseries.com/sales-marketing/customer-experience-management/companies-with-agile-and-collaborative-customer-experience-programs/
[6] https://fonolo.com/blog/2020/10/the-7-biggest-trends-retailers-need-to-know-for-holiday-2020/
[6] https://www.mycustomer.com/service/contact-centres/infographic-how-important-is-empathy-in-customer-service?platform=hootsuite
[5] https://beyondphilosophy.com/small-things-that-have-a-dramatic-impact-on-your-customers-experience/
[5] https://fonolo.com/blog/2020/10/the-state-of-the-contact-center-in-2020-industry-report/
[5] https://360magazine.com/2020/10/21/post-pandemic-cx-practices/
[5] https://www-cmswire.simplermedia.com/cw-wb-201029-sitecore-cx.html?utm_source=cx-journey.com&utm_medium=web&utm_campaign=wb-201029-sitecore-cx&utm_content=web-cx-journey
[5] https://www.linkedin.com/events/sapcxlivechampionsroundtable6723747520138280960/

Top URLs in Tweet in G4:
[18] https://refresh2020.com/?tactic_id=4052073&utm_source=SpeakerPromotion&utm_medium=SegmentCX&utm_campaign=Refresh2020
[10] https://www.constellationr.com/research/oracle-revamps-cx-commerce
[4] https://oftenimitatedpodcast.com/podcasts/brick-by-brick/
[3] https://twitter.com/gradconn/status/1318931636013002752
[3] https://smartercx.com/markies-monday-5-strategies-for-creating-a-connected-customer-ecosystem/
[3] https://blogs.oracle.com/covid-19/the-new-rules-of-engagement-between-restaurants-and-consumers-v2/?source=:so:tw:or:awr:ocorp::&SC=:so:tw:or:awr:ocorp::&pcode=
[3] https://www.cmswire.com/digital-marketing/now-is-the-time-for-b2b-marketers-to-lead-customer-experience/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo
[3] https://avtex.com/experience-points/episode-1/what-happened?utm_source=Twitter&utm_medium=Organic&utm_campaign=EXP&utm_content=experience-points
[3] https://www.cmswire.com/employee-experience/mapping-employee-journeys-can-make-a-better-workplace/
[3] https://www.cmswire.com/customer-experience/which-kpis-are-right-to-measure-your-customer-experience/amp/

Top URLs in Tweet in G5:
[35] https://www.zendesk.com/blog/cloud-100-startups-cx/?utm_source=Twitter&utm_medium=OrganicSocial&utm_campaign=OS_TWT_AM_US_EN_A_All_AW_FAN-cloud-100-startups-Blog-All-NonBoosted-TWfollowers--NoEX_T3_A_H&utm_term=&utm_content=Blog__
[8] https://www.zendesk.com/blog/customer-value/?utm_source=Twitter&utm_medium=OrganicSocial&utm_campaign=OS_TWT_AM_US_EN_A_All_AW_FAN-become-a-cx-champion-Blog-All-Boosted-AMERGeneralv1--NoEX_T2_A_H&utm_term=&utm_content=Blog__
[7] https://siliconangle.com/2020/10/19/gartner-predicts-resilience-customer-experience-will-top-2021-technology-trends/
[6] http://dlvr.it/Rk7fXW
[6] https://www.masvoz.net/blog/how-to-design-an-omnichannel-customer-experience-program/
[5] https://thewisemarketer.com/ai-artificial-intelligence/ai-trends-that-will-sketch-new-customer-experiences-in-2020/?utm_content=143687618&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] https://pivotpointsolutions.net/2018/07/24/better-customer-feedback-drives-employee-engagement/
[4] https://www.adobe.com/experience-cloud/customer-experience-management.html?utm_sq=g231pcbvud&utm_source=Twitter&utm_medium=social&utm_campaign=TravisAllenSM&utm_content=CustomerExperience
[4] https://www.destinationcrm.com/Webevents/roundtable/21oct2020/soc
[4] https://www.forbes.com/sites/bridgetbrennan/2020/10/08/radical-empathy-and-other-ways-to-rethink-your-customer-experience/

Top URLs in Tweet in G6:
[2] https://cxm.co.uk/features/high-quality-customer-service-in-the-new-normal-driven-entirely-by-the-cloud/
[2] https://go.forrester.com/blogs/how-to-make-customer-service-more-digital/
[2] https://blog.treasuredata.com/blog/2019/08/15/how-to-create-four-different-customer-journey-maps-and-why-you-might-need-them-all/?ref=quuu
[2] https://www.inc.com/joel-comm/3-tips-for-building-stronger-customer-relationships-during-pandemic.html
[2] http://r.socialstudio.radian6.com/50f07385-5bde-489d-a49b-f67e8018b306
[2] https://www.mckinsey.com/industries/financial-services/our-insights/reimagining-customer-engagement-for-the-ai-bank-of-the-future
[2] https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Ffeed%2Fupdate%2Furn%3Ali%3Aactivity%3A6724211705058078720
[1] https://enghousewebinars.co.uk/teams-contact-centre/?utm_source=Twitter&utm_medium=social&utm_campaign=TeamsWebinar&utm_content=register&utm_asset=landingpage
[1] https://enghouseinteractive.co.uk/ai-insights-vecko/#webinar
[1] https://www.enghouseinteractive.com/ai-insights-vecko-americas/?utm_source=twitter&utm_medium=organic&utm_campaign=forrester-webinar#webinar

Top URLs in Tweet in G7:
[30] https://www.reltio.com/451-research-hcts-2020-conference-pass/
[5] https://teleperformance.zoom.us/webinar/register/WN_2wzuR6nuSOqRkyKLESruhQ
[5] https://www.theworkforcepro.com/zendesk-diy
[4] https://spglobal.com/hcts
[4] https://www.destinationcrm.com/Webevents/roundtable/21oct2020/soc
[3] https://blog.thinscale.com/secure-remote-worker-and-wah-security-a-shout-out-from-frost-sullivan
[2] http://events.5ca.com/Webinar-CXstrategy?utm_source=Webinar%20Invite%20Mark&utm_medium=1on1&utm_campaign=Webinar%20invite&utm_content=Register%20invite
[2] https://www.forbes.com/sites/micahsolomon/2020/09/28/how-to-sustain-or-sabotage-a-customer-service-experience-initiative/?utm_campaign=Post+Beyond&utm_source=Twitter&utm_medium=Social&utm_term=user_id#7fd6f2117124
[2] https://www.cio.com/article/3575516/ai-gives-it-an-edge-in-improving-customer-experience.html?utm_content=141179479&utm_medium=social&utm_source=twitter&hss_channel=tw-454096708
[1] https://www.linkedin.com/slink?code=d32Fc_r

Top URLs in Tweet in G8:
[11] https://invoca.com/Summit
[6] https://invoca.com/summit
[4] https://www.commercient.com/enhancing-customer-relationships-with-ai-and-crm/
[3] https://www.commercient.com/the-digital-transformation-journey-lead-follow-or-get-out-of-the-way/
[3] https://www.commercient.com/what-makes-a-successful-erp-to-crm-integration/
[2] https://www.customerbliss.com/lessons-from-leaders-adapting-during-pandemic/
[2] https://www.commercient.com/why-blockchain-is-the-next-big-thing-for-small-business/
[2] https://www.commercient.com/top-4-ways-to-grow-your-business-with-innovative-technology/
[2] https://www.raconteur.net/infographics/industrial-internet-of-things-connected-capabilities
[2] https://hbr.org/2018/08/how-to-motivate-frontline-employees?utm_sq=fzm00wvlky&utm_source=Twitter&utm_medium=social&utm_campaign=CXintersect&utm_content=CustomerExperience

Top URLs in Tweet in G9:
[6] https://learn.logistyx.com/parcel-shipping-manufacturing?utm_campaign=Pillar%20Page%20|%20Manufacturing&utm_content=137030288&utm_medium=social&utm_source=twitter&hss_channel=tw-847041965501886464
[3] https://ingenuity.siemens.com/2020/09/mobility-as-a-service-can-flourish-in-the-new-normal/
[3] https://e3zine.com/build-a-bear-plans-to-accelerate-its-digital-transformation-with-salesforce/
[2] http://whatsnext.tiffanibova.com/?edition_id=751211f0-13bc-11eb-b3cd-002590a5ba2d
[2] https://workflow.servicenow.com/quarterly/issue/4/cios-innovate-employee-experience-quiz
[2] https://cloudwars.co/sap/sap-versus-salesforce-is-marc-benioff-missing-the-cx-boom/
[1] http://whatsnext.tiffanibova.com/?edition_id=f36eb5f0-1617-11eb-8430-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=b4d8dfa0-128e-11eb-b3cd-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=4accc9e0-12f3-11eb-b3cd-002590a5ba2d
[1] http://whatsnext.tiffanibova.com/?edition_id=df06cf20-1357-11eb-b3cd-002590a5ba2d

Top Domains
Top Domains in Tweet in Entire Graph:
[317] dy.si
[276] twitter.com
[185] pivotpointsolutions.net
[184] linkedin.com
[141] forbes.com
[117] okt.to
[71] cmswire.com
[57] zendesk.com
[53] dlvr.it
[51] postbeyond.com

Top Domains in Tweet in G1:
[57] dy.si
[44] thefinancialbrand.com
[41] karlsmith.info
[40] paradigm-interactions.com
[30] forbes.com
[26] the-future-of-commerce.com
[24] disruptionhub.com
[20] medium.com
[19] zdnet.com
[15] twitter.com

Top Domains in Tweet in G2:
[97] linkedin.com
[40] radio.co
[39] twitter.com
[34] dy.si
[24] mopinion.com
[23] okt.to
[16] forbes.com
[13] cmswire.com
[11] indiatimes.com
[10] destinationcrm.com

Top Domains in Tweet in G3:
[110] twitter.com
[43] mycustomer.com
[31] cx-journey.com
[31] beyondphilosophy.com
[24] forbes.com
[23] customerthink.com
[23] linkedin.com
[11] fonolo.com
[11] hyken.com
[11] the-future-of-commerce.com

Top Domains in Tweet in G4:
[164] dy.si
[18] oracle.com
[18] refresh2020.com
[18] cmswire.com
[10] twitter.com
[10] constellationr.com
[8] avtex.com
[7] smartercx.com
[7] oftenimitatedpodcast.com
[6] ringcentral.com

Top Domains in Tweet in G5:
[185] pivotpointsolutions.net
[52] dlvr.it
[48] zendesk.com
[39] okt.to
[32] forbes.com
[12] mopinion.com
[9] masvoz.net
[7] siliconangle.com
[7] destinationcrm.com
[5] thewisemarketer.com

Top Domains in Tweet in G6:
[32] postbeyond.com
[9] co.uk
[9] mckinsey.com
[9] forrester.com
[4] inc.com
[3] indiatimes.com
[3] treasuredata.com
[3] radian6.com
[3] forbes.com
[2] enghouseinteractive.com

Top Domains in Tweet in G7:
[30] reltio.com
[8] okt.to
[7] linkedin.com
[6] forbes.com
[5] zoom.us
[5] theworkforcepro.com
[4] spglobal.com
[4] uctoday.com
[4] destinationcrm.com
[3] instagram.com

Top Domains in Tweet in G8:
[23] invoca.com
[14] commercient.com
[7] customerbliss.com
[4] hbr.org
[4] socialmagnets.net
[3] techrepublic.com
[3] targetgroup.com
[2] twitter.com
[2] raconteur.net
[2] forbes.com

Top Domains in Tweet in G9:
[11] tiffanibova.com
[6] logistyx.com
[4] siemens.com
[3] twitter.com
[3] mckinsey.com
[3] e3zine.com
[2] forbes.com
[2] servicenow.com
[2] mit.edu
[2] cloudwars.co

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[5917] cx
[1214] customerexperience
[834] ai
[459] digitaltransformation
[429] data
[405] ux
[357] custexp
[340] iot
[337] innovation
[337] customerservice



Top Hashtags in Tweet in G1:
[683] cx
[515] ai
[252] iot
[233] digitaltransformation
[198] ux
[143] bigdata
[133] customerexperience
[122] ml
[115] businessagility
[113] innovation

Top Hashtags in Tweet in G2:
[969] cx
[212] customerexperience
[62] ux
[53] customerservice
[45] ai
[43] marketing
[34] contactcenter
[27] digital
[27] ecommerce
[26] customerfeedback

Top Hashtags in Tweet in G3:
[883] cx
[254] customerexperience
[125] custexp
[122] custserv
[78] customerservice
[65] contactcenter
[43] cctr
[31] ai
[30] data
[28] marketing

Top Hashtags in Tweet in G4:
[348] cx
[130] oraclecxsummit
[23] marketing
[22] customerexperience
[21] refresh20
[19] customerservice
[18] cco
[17] ai
[16] customers
[12] oftenimitated

Top Hashtags in Tweet in G5:
[482] cx
[191] custexp
[189] cxm
[148] customerexperience
[28] ai
[23] customerservice
[20] contactcenter
[16] technology
[14] cloud
[14] cxone

Top Hashtags in Tweet in G6:
[109] cx
[23] ai
[18] customerexperience
[12] contactcentre
[12] cloud
[11] btlcs20
[10] custserv
[7] marketing
[6] webinar
[5] customerservice

Top Hashtags in Tweet in G7:
[161] cx
[67] customerexperience
[57] 451hcts
[48] digitaltransformation
[42] digitalmarketing
[41] datamanagement
[16] ai
[16] chie
[15] wfh
[14] ccaas

Top Hashtags in Tweet in G8:
[95] cx
[34] marketing
[24] sales
[20] customerexperience
[20] invocasummit
[17] digitaltransformation
[11] automation
[11] dataintegration
[8] ex
[8] artificialintelligence

Top Hashtags in Tweet in G9:
[72] cx
[28] customerexperience
[21] digitaltransformation
[17] innovation
[17] salesforce
[13] sales
[10] mobility
[10] employeeexperience
[7] ex
[6] automotive

Top Hashtags in Tweet in G10:
[203] cx
[198] data
[128] smartdata
[121] innovation
[88] visualanalytics
[45] dataanalytics
[43] regtech
[42] distributors
[42] luxembourg
[41] fund

Top Words
Top Words in Tweet in Entire Graph:
[5917] #cx
[1851] customer
[1214] #customerexperience
[1018] experience
[824] #ai
[705] more
[654] customers
[536] business
[523] join
[459] #digitaltransformation

Top Words in Tweet in G1:
[683] #cx
[508] #ai
[320] enricomolinari
[252] #iot
[233] #digitaltransformation
[213] customer
[198] #ux
[159] business
[143] #bigdata
[133] #customerexperience

Top Words in Tweet in G2:
[969] #cx
[273] customer
[212] #customerexperience
[179] experience
[121] more
[107] customers
[80] distinction
[76] join
[65] gt
[62] business

Top Words in Tweet in G3:
[883] #cx
[326] customer
[254] #customerexperience
[175] customers
[149] experience
[125] #custexp
[122] #custserv
[105] more
[78] #customerservice
[72] cx

Top Words in Tweet in G4:
[348] #cx
[171] oracle
[147] join
[133] larry
[133] ellison
[132] vision
[130] find
[130] #oraclecxsummit
[122] oct
[119] 29th

Top Words in Tweet in G5:
[482] #cx
[191] #custexp
[189] #cxm
[188] customer
[148] #customerexperience
[73] experience
[67] forbes
[53] gt
[52] zendesk
[50] more

Top Words in Tweet in G6:
[109] #cx
[67] customer
[36] forrester
[32] more
[30] experience
[26] mckinsey
[22] join
[20] #ai
[20] great
[18] major

Top Words in Tweet in G7:
[161] #cx
[82] pass
[67] #customerexperience
[57] #451hcts
[56] 451research
[48] #digitaltransformation
[46] last
[42] #digitalmarketing
[42] free
[41] attn

Top Words in Tweet in G8:
[95] #cx
[35] customer
[34] #marketing
[29] experience
[29] business
[24] #sales
[20] #customerexperience
[20] #invocasummit
[18] briansolis
[17] #digitaltransformation

Top Words in Tweet in G9:
[72] #cx
[28] #customerexperience
[28] wswmuc
[21] #digitaltransformation
[17] #innovation
[17] service
[17] #salesforce
[16] next
[15] mobility
[15] customer

Top Words in Tweet in G10:
[294] ume_kyd
[203] #cx
[198] #data
[184] create
[132] center
[128] #smartdata
[121] #innovation
[90] unlimited
[89] unleash
[88] #visualanalytics

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[616] customer,experience
[355] #cx,#customerexperience
[249] #customerexperience,#cx
[234] #custexp,#cx
[203] customer,service
[185] #cxm,#custexp
[161] #cx,#ux
[157] larry,ellison
[145] #ux,#cx
[140] #cx,find

Top Word Pairs in Tweet in G1:
[89] #ai,#ml
[79] #ux,#cx
[79] #cx,#ux
[76] #ux,#iot
[74] #mexloop,roadmap
[74] roadmap,cutting
[74] cutting,6h
[74] 6h,trip
[74] trip,down
[74] down,27

Top Word Pairs in Tweet in G2:
[117] customer,experience
[71] #customerexperience,#cx
[64] #cx,#customerexperience
[41] personal,professional
[40] scott,mckain
[40] playing,distinction
[40] distinction,radio
[40] radio,join
[40] join,cutting
[40] cutting,edge

Top Word Pairs in Tweet in G3:
[84] customer,experience
[54] #custexp,#cx
[53] #cx,#customerexperience
[52] #customerexperience,#cx
[43] #cx,#custserv
[42] customer,service
[40] #cx,#custexp
[28] #cx,industry
[25] cx,journey
[24] customer,journey

Top Word Pairs in Tweet in G4:
[133] larry,ellison
[124] ellison,vision
[124] vision,#cx
[124] #cx,find
[124] find,#oraclecxsummit
[122] #oraclecxsummit,oct
[121] join,oracle
[119] oct,29th
[119] 29th,join
[21] customer,experience

Top Word Pairs in Tweet in G5:
[185] #cxm,#custexp
[173] #custexp,#cx
[76] #cx,#customerexperience
[66] customer,experience
[40] customer,service
[37] comes,first
[36] #cx,comes
[35] startups,forbes
[35] forbes,cloud
[35] cloud,100

Top Word Pairs in Tweet in G6:
[22] customer,experience
[16] more,great
[16] great,customer
[16] experience,depends
[16] depends,human
[16] human,factor
[16] factor,major
[16] major,implications
[16] implications,customer
[15] mckinsey,more

Top Word Pairs in Tweet in G7:
[49] 451research,#451hcts
[42] free,pass
[41] attn,#digitalmarketing
[41] #digitalmarketing,#datamanagement
[41] #datamanagement,#customerexperience
[41] #customerexperience,pros
[41] pros,last
[41] last,call
[41] call,free
[41] pass,451research

Top Word Pairs in Tweet in G8:
[18] customer,experience
[15] #marketing,#sales
[12] #sales,#cx
[10] #cx,#customerexperience
[10] digital,transformation
[9] #cx,#marketing
[7] future,work
[7] work,#ex
[7] #ex,#cx
[7] #cx,work

Top Word Pairs in Tweet in G9:
[13] mobility,service
[11] enjoy,latest
[11] latest,next
[11] next,roundup
[11] roundup,covering
[11] covering,#cx
[11] #cx,#sales
[11] #sales,#innovation
[11] #innovation,#customerexperience
[11] service,flourish

Top Word Pairs in Tweet in G10:
[89] unleash,unlimited
[72] unlimited,#data
[67] #cx,#smartdata
[65] #smartdata,create
[65] create,possibilities
[62] create,center
[62] center,center
[62] center,set
[62] set,sights
[62] sights,higher

Top Replied-To
Top Replied-To in Entire Graph:
@jtwatkin
@sueduris
@oxfordeconomics
@lovebonito
@hotwaxcommerce
@debbieszumylo
@stephaniethum
@zjellson
@lizkmiller
@annettefranz

Top Replied-To in G1:
@oxfordeconomics
@lovebonito
@softclouds
@debbieszumylo
@davidsmith4324
@ritupaghosh
@zendesk
@glowtouch
@saasx
@kenbruno

Top Replied-To in G3:
@jtwatkin
@sueduris
@stephaniethum
@zjellson
@ujetco
@dgingiss
@annettefranz
@gartner_inc
@cxpert
@debbieszumylo

Top Replied-To in G4:
@hotwaxcommerce
@lizkmiller
@freshworksinc
@harvardbiz

Top Replied-To in G6:
@hyken
@the_ipa
@idcitaly

Top Replied-To in G7:
@intradiem
@loyndsview
@_danieljmurphy
@sebastianeering

Top Replied-To in G8:
@stevenpdennis
@invoca

Top Replied-To in G9:
@charlieisaacs
@lisamartintv

Top Mentioned
Top Mentioned in Entire Graph:
@ume_kyd
@enricomolinari
@oracle
@userexperienceu
@forbes
@karlsmithcio
@antgrasso
@techinsider
@kirkdborne
@451research

Top Mentioned in G1:
@enricomolinari
@userexperienceu
@karlsmithcio
@antgrasso
@techinsider
@glengilmore
@kirkdborne
@unfoldlabs
@sallyeaves

Top Mentioned in G2:
@adamtrojanczyk
@rickhuckstep
@dst_edit
@magneticexp
@cpcchangeagent
@callcenterhost
@cryptographybtc
@onswitchltd

Top Mentioned in G3:
@stephaniethum
@ujetco
@sap_cx
@jeanniecw
@dgingiss
@annettefranz
@linkedin
@jtwatkin
@jennysuedempsey
@leslieo

Top Mentioned in G4:
@oracle
@freshworksinc
@oraclecx
@lnfrance
@cmswire
@constellationr
@cx_network
@yastier
@rwang0
@disneystudios

Top Mentioned in G5:
@forbes
@zendesk
@incontact
@cxupdate
@masvoz
@triciaemorris
@aberdeengroup
@softclouds
@_kristendurham_
@stevedigioia

Top Mentioned in G6:
@forrester
@mckinsey
@enghouseinterac
@microsoft
@thecxmagazine
@mthiele10
@flogasireland
@inc
@mitel
@appdynamics

Top Mentioned in G7:
@451research
@frost_sullivan
@five9
@callminer
@micahsolomon
@intradiem
@reinpk
@skingstone
@zkerravala
@segment

Top Mentioned in G8:
@briansolis
@invoca
@commercient
@ross_quintana
@thisissethsblog
@cxintersect
@gregg_johnson
@techrepublic
@rajarajamannar
@erikweihenmayer

Top Mentioned in G9:
@wswmuc
@_smartcity_
@thecube
@tiffani_bova
@logistyx
@tcrawford
@salesforce
@lisamartintv
@_futurework_
@cyrilcoste

Top Mentioned in G10:
@ume_kyd
@antgrasso

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@amazonhelp
@tesco
@sectest9
@united
@chidambara09
@cybersec_feeds
@comcastcares
@delta
@aaroncuddeback

Top Tweeters in G1:
@sectest9
@chidambara09
@cybersec_feeds
@lorimoreno
@xaelbot
@itknowingness
@santchiweb
@fintechna
@tess_blue815
@calcaware

Top Tweeters in G2:
@bhumharit
@stanleyepstein
@bonkurasyacho
@justyvette
@velouk
@aussielarry
@charlessetia
@dd_nana_
@3asyg33
@petergorla

Top Tweeters in G3:
@evankirstel
@rockchristopher
@marshacollier
@gezgintrk
@gadiooumoul
@ricardo_ik_ahau
@slackhq
@onomsalam2pas
@katenasser
@jimcarlson16

Top Tweeters in G4:
@sncf
@indigo6e
@rwang0
@nordstrom
@techcrunch
@shellykramer
@holgermu
@jeffsheehan
@entrepreneur
@pitrko

Top Tweeters in G5:
@cipherequality
@forbes
@b2community
@mohamedbhimji
@mikeschiemer
@arjunbi07945851
@janicebgordon
@andy_mcf
@soyentrepreneur
@rhettpower

Top Tweeters in G6:
@aldoceccarelli
@inc
@openmarketingtv
@serverlessfan
@mthiele10
@hiltonhotels
@diegoedeleon
@jczapata_s
@yixuantu1
@mdkail

Top Tweeters in G7:
@digitalmaverick
@markhillary
@edgeiotai
@webpronews
@teleperformance
@api_daily
@frost_sullivan
@youngapp_pf
@zkerravala
@api_learnn

Top Tweeters in G8:
@quick13
@techrepublic
@nvsdata
@tom_peters
@thomashilbig2
@iangertler
@ross_quintana
@digitaltransf11
@mindcharity
@aarp

Top Tweeters in G9:
@femtech_
@grattonboy
@grattongirl
@meghanmbiro
@juliebhunt
@talentculture
@pakay20
@charlieisaacs
@thecube
@appitekbot

Top Tweeters in G10:
@artesaniaen
@hasscho
@imperfectgirl07
@mimuluxart
@ene3112
@ann1951809
@monster636ninja
@rosmary1741
@natu7yumi7
@4nannbou


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