The graph represents a network of 2,549 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 July 2021 at 02:47 UTC.
The requested start date was Sunday, 04 July 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 10-minute period from Sunday, 20 June 2021 at 00:03 UTC to Saturday, 03 July 2021 at 07:14 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2549
Unique Edges : 3833
Edges With Duplicates : 13432
Total Edges : 17265
Number of Edge Types : 5
MentionsInRetweet : 7178
Replies to : 1746
Mentions : 3133
Retweet : 4274
Tweet : 934
Self-Loops : 1290
Reciprocated Vertex Pair Ratio : 0.0749574105621806
Reciprocated Edge Ratio : 0.13946117274168
Connected Components : 105
Single-Vertex Connected Components : 56
Maximum Vertices in a Connected Component : 1681
Maximum Edges in a Connected Component : 15500
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.523661
Graph Density : 0.00087438482047012
Modularity : 0.268178
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 2,549 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 July 2021 at 02:47 UTC.
The requested start date was Sunday, 04 July 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 10-minute period from Sunday, 20 June 2021 at 00:03 UTC to Saturday, 03 July 2021 at 07:14 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[1793] #bigdata,#women [1708] #datascience,#usa [1640] #women,#datascience [1577] #usa,#custserv [1407] #custserv,#supplychain [1103] #supplychain,#cx [1055] #bigdata,#frenchtech [982] #frenchtech,#analytics [954] #analytics,#datascience [950] #datascience,#ai Top Word Pairs in Tweet in G1:
[311] #bigdata,#women [300] automated,mining [300] mining,earn [296] #datascience,#usa [288] #tech,#fintech [285] earn,hour [284] #women,#datascience [279] #influencerpromotion,#tech [274] #stock,#100daysofcode [274] #influencermarketing,#custserv Top Word Pairs in Tweet in G2:
[136] full,name [98] chat,soon [95] order,number [91] sorry,hear [91] please,dm [88] name,email [62] hm_custserv,hi [58] send,dm [50] dm,full [48] email,address Top Word Pairs in Tweet in G3:
[1479] #bigdata,#women [1409] #datascience,#usa [1353] #women,#datascience [1310] #usa,#custserv [1205] #custserv,#supplychain [936] #supplychain,#cx [872] #bigdata,#frenchtech [812] #frenchtech,#analytics [786] #analytics,#datascience [786] #datascience,#ai Top Word Pairs in Tweet in G4:
[138] #custserv,#cx [119] customer,service [89] #cx,#cctr [81] #cctr,#callcenter [80] #customerexperience,#customerservice [79] #callcenter,#contactcenter [79] #contactcenter,#customerexperience [79] #customerservice,#custexp [60] #custserv,chat [51] front,line Top Word Pairs in Tweet in G5:
[27] #cx,#custserv [22] #custserv,#custexp [12] #custserv,#customerservice [11] brazilian,#retail [11] #retail,behemoth [11] zema,group [11] group,called [11] meet,customers [11] customers,growing [11] growing,changing Top Word Pairs in Tweet in G6:
[70] #custserv,#cx [66] #customerexperience,#customerservice [64] #cx,#cctr [64] #cctr,#callcenter [64] #callcenter,#contactcenter [64] #contactcenter,#customerexperience [64] #customerservice,#custexp [36] customer,service [17] #cx,#custserv [10] call,centre Top Word Pairs in Tweet in G7:
[153] #customerexperience,#retail [153] #retail,#custserv [121] top,rating [120] rating,#customerexperience [56] feedback,#customerexperience [11] vic,top [9] #customerexperience,#burger [9] #burger,#custserv [7] #customerexperience,#pizza [7] #pizza,#custserv Top Word Pairs in Tweet in G8:
[33] customer,service [21] #cctr,#custserv [19] callcentrehelp,#cctr [18] #cx,#custserv [16] #cx,#custexp [13] much,autonomy [13] autonomy,customer [13] service,staff [10] #custserv,#cx [10] staff,#custserv Top Word Pairs in Tweet in G9:
[3] frustrated,people [3] people,#onholdwith [3] more,#custserv [3] half,order [2] others,more [2] hansvestberg,verizon [2] verizon,verizonsupport [2] verizonsupport,ticket [2] ticket,unresolved [2] unresolved,10days Top Word Pairs in Tweet in G10:
[5] americanair,#help [5] #help,little [5] little,more [5] more,leadership [5] leadership,training [5] training,done [5] done,wonders [5] wonders,#leadership [5] #leadership,#custserv [4] qucre,americanair Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
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Top Replied-To in G8:
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Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
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Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
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Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: