The graph represents a network of 2,044 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 01 August 2021 at 02:44 UTC.
The requested start date was Sunday, 01 August 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 20-minute period from Sunday, 18 July 2021 at 00:15 UTC to Saturday, 31 July 2021 at 07:35 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2044
Unique Edges : 2512
Edges With Duplicates : 9732
Total Edges : 12244
Number of Edge Types : 5
Replies to : 1850
Mentions : 1849
MentionsInRetweet : 4640
Retweet : 3206
Tweet : 699
Self-Loops : 1031
Reciprocated Vertex Pair Ratio : 0.147687861271676
Reciprocated Edge Ratio : 0.257365902795266
Connected Components : 115
Single-Vertex Connected Components : 64
Maximum Vertices in a Connected Component : 970
Maximum Edges in a Connected Component : 9982
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.086591
Graph Density : 0.000950934554820862
Modularity : 0.255838
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 2,044 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 01 August 2021 at 02:44 UTC.
The requested start date was Sunday, 01 August 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 7-hour, 20-minute period from Sunday, 18 July 2021 at 00:15 UTC to Saturday, 31 July 2021 at 07:35 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[2060] #iiot,#iot [1840] #iot,#finserv [1036] #crypto,#blogs [912] #blogs,#iiot [843] #finserv,#socialmedia [820] #bigdata,#uk [805] #uk,#crypto [753] #bigdata,#crypto [686] #frenchtech,#analytics [537] #bigdata,#iiot Top Word Pairs in Tweet in G1:
[195] full,name [122] name,email [121] please,dm [115] sorry,hear [111] order,number [91] chat,soon [85] hm_custserv,hi [84] billing,address [82] email,address [75] send,dm Top Word Pairs in Tweet in G2:
[1957] #iiot,#iot [1751] #iot,#finserv [994] #crypto,#blogs [872] #blogs,#iiot [804] #finserv,#socialmedia [771] #bigdata,#uk [758] #uk,#crypto [724] #bigdata,#crypto [654] #frenchtech,#analytics [514] #bigdata,#iiot Top Word Pairs in Tweet in G3:
[81] #custserv,chat [63] customer,service [30] #custserv,#cx [28] fastest,hour [28] pm,pt [27] customer,engagement [27] represent,share [27] share,opinions [27] opinions,fastest [27] hour,twitter Top Word Pairs in Tweet in G4:
[95] #iiot,#iot [81] #iot,#finserv [57] customer,service [48] #artificialinteligence,struggles [48] struggles,cause [48] cause,effect [48] effect,ipfconline1 [48] ipfconline1,sallyeaves [47] #bigdata,#uk [47] andrewincontact,#artificialinteligence Top Word Pairs in Tweet in G5:
[54] #cx,#custserv [31] customer,experience [23] #custserv,#custexp [20] #cctr,#custserv [14] mycustomer,#cx [13] callcentrehelp,#cctr [12] #custserv,#cx [12] customer,service [12] #cx,#custexp [12] public,sector Top Word Pairs in Tweet in G6:
[39] lines,between [39] between,back [39] back,front [39] front,office [39] office,blurred [39] blurred,limitations [39] limitations,siloed [39] siloed,#communications [39] #communications,tools [39] tools,#custserv Top Word Pairs in Tweet in G7:
[14] #custserv,#customerservice [11] #crm,#cctr [10] #cctr,#contactcenter [8] great,partnership [8] #contactcenter,#custserv [7] ooma,offer [7] offer,ujetcx [7] contact,center [7] #customerservice,#cx [6] looks,great Top Word Pairs in Tweet in G8:
[33] companies,around [33] around,using [33] using,#artificialintelligence [33] #artificialintelligence,valuecoders [32] glengilmore,companies [27] valuecoders,tobiaskintzel [26] tobiaskintzel,ia [7] #marketing,#sales [6] digitalkecom,glengilmore [6] valuecoders,tob Top Word Pairs in Tweet in G9:
[157] #customerexperience,#retail [157] #retail,#custserv [118] top,rating [118] rating,#customerexperience [50] feedback,#customerexperience [10] qld,feedback [9] qld,top [5] vic,top [5] nsw,top [4] #customerexperience,#burger Top Word Pairs in Tweet in G10:
[6] create,value [6] value,providing [6] providing,choice [6] choice,jeffreylipsius [6] jeffreylipsius,#salespop [6] #salespop,#custserv [5] pipelinercrm,#custserv [3] realsalespop,create [2] customer,know [2] know,offer Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G7:
Top Replied-To in G8:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: