The graph represents a network of 1,837 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 08 August 2021 at 02:38 UTC.
The requested start date was Sunday, 08 August 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 35-minute period from Sunday, 25 July 2021 at 00:02 UTC to Friday, 06 August 2021 at 07:37 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1837
Unique Edges : 2374
Edges With Duplicates : 6123
Total Edges : 8497
Number of Edge Types : 5
Retweet : 1727
MentionsInRetweet : 2682
Replies to : 1572
Mentions : 1888
Tweet : 628
Self-Loops : 758
Reciprocated Vertex Pair Ratio : 0.135058378037236
Reciprocated Edge Ratio : 0.2379760911871
Connected Components : 102
Single-Vertex Connected Components : 56
Maximum Vertices in a Connected Component : 871
Maximum Edges in a Connected Component : 6379
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.101279
Graph Density : 0.00106649446205628
Modularity : 0.331146
NodeXL Version : 1.0.1.445
Data Import : The graph represents a network of 1,837 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 08 August 2021 at 02:38 UTC.
The requested start date was Sunday, 08 August 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 35-minute period from Sunday, 25 July 2021 at 00:02 UTC to Friday, 06 August 2021 at 07:37 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[540] #iiot,#iot [470] #iot,#finserv [413] #bigdata,#uk [394] #uk,#crypto [384] #healthcare,#iiot [370] #crypto,#healthcare [263] #yourplatformwiththeheart,#promoedutech [247] #custserv,#cx [220] #promoedutech,#influencerpromotion [181] #datascience,#ai Top Word Pairs in Tweet in G1:
[169] full,name [114] please,dm [98] order,number [98] name,email [87] sorry,hear [80] email,address [80] billing,address [77] chat,soon [65] happy,help [61] understand,concern Top Word Pairs in Tweet in G2:
[124] #custserv,#cx [121] #cx,#cctr [121] #cctr,#callcenter [121] #callcenter,#contactcenter [115] #customerexperience,#customerservice [113] #contactcenter,#customerexperience [113] #customerservice,#custexp [53] #custserv,chat [38] customer,service [31] marshacollier,gregortbach Top Word Pairs in Tweet in G3:
[75] #iiot,#iot [73] #yourplatformwiththeheart,#promoedutech [59] #iot,#finserv [57] #promoedutech,#influencerpromotion [55] companies,around [55] around,using [55] using,#artificialintelligence [55] #artificialintelligence,valuecoders [54] glengilmore,companies [54] #bigdata,#uk Top Word Pairs in Tweet in G4:
[463] #iiot,#iot [409] #iot,#finserv [357] #bigdata,#uk [344] #uk,#crypto [335] #healthcare,#iiot [322] #crypto,#healthcare [190] #yourplatformwiththeheart,#promoedutech [163] #promoedutech,#influencerpromotion [158] #datascience,#ai [143] #finserv,#socialmedia Top Word Pairs in Tweet in G5:
[68] #cx,#custserv [49] customer,service [44] #custserv,#cx [26] customer,experience [21] service,daily [21] daily,compilation [21] compilation,#custserv [21] #cx,articles [21] articles,stories [20] #cctr,#custserv Top Word Pairs in Tweet in G6:
[14] lines,between [14] between,back [14] back,front [14] front,office [14] office,blurred [14] blurred,limitations [14] limitations,siloed [14] siloed,#communications [14] #communications,tools [14] tools,#custserv Top Word Pairs in Tweet in G7:
[9] #custserv,#customerservice [8] great,partnership [8] #cctr,#contactcenter [7] ooma,offer [7] offer,ujetcx [7] #crm,#cctr [7] #contactcenter,#custserv [6] looks,great [6] partnership,ooma [6] ujetcx,contact Top Word Pairs in Tweet in G8:
[138] #customerexperience,#retail [138] #retail,#custserv [108] top,rating [108] rating,#customerexperience [44] feedback,#customerexperience [7] qld,top [6] qld,feedback [6] vic,top [6] wa,top [5] nsw,top Top Word Pairs in Tweet in G9:
[12] adimoeis,cikairah [12] cikairah,schaza_izzati [12] schaza_izzati,izzadzahari [12] izzadzahari,jntexpressmy [12] jntexpressmy,yes [12] yes,go [12] go,skmm [12] skmm,sebab [12] sebab,diorang [12] diorang,akan Top Word Pairs in Tweet in G10:
[16] verint,guest [16] guest,blog [16] blog,more [16] more,#engage21 [16] #engage21,content [16] content,paulstockford [16] paulstockford,saddletree [16] saddletree,research [16] research,explores [16] explores,#iva Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
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Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
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Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: