The graph represents a network of 1,516 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 20 February 2022 at 03:37 UTC.
The requested start date was Sunday, 20 February 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 34-minute period from Sunday, 06 February 2022 at 02:07 UTC to Saturday, 19 February 2022 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1516
Unique Edges : 1690
Edges With Duplicates : 5909
Total Edges : 7599
Number of Edge Types : 5
Replies to : 1485
Mentions : 2222
Retweet : 1210
MentionsInRetweet : 1991
Tweet : 691
Self-Loops : 741
Reciprocated Vertex Pair Ratio : 0.171888598781549
Reciprocated Edge Ratio : 0.293353137764575
Connected Components : 97
Single-Vertex Connected Components : 47
Maximum Vertices in a Connected Component : 1326
Maximum Edges in a Connected Component : 7155
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.770183
Graph Density : 0.00117253150117123
Modularity : 0.274771
NodeXL Version : 1.0.1.449
Data Import : The graph represents a network of 1,516 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 20 February 2022 at 03:37 UTC.
The requested start date was Sunday, 20 February 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 5-hour, 34-minute period from Sunday, 06 February 2022 at 02:07 UTC to Saturday, 19 February 2022 at 07:42 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[694] #cx,#custserv [450] #ex,#rox [418] #custserv,#ex [270] #retail,#custserv [258] #rox,#experienceeconomy [257] #customerexperience,#retail [239] customer,service [214] top,rating [205] rating,#customerexperience [189] #defi,#daos Top Word Pairs in Tweet in G1:
[139] full,name [116] sorry,hear [84] chat,soon [83] send,dm [78] please,dm [78] please,send [76] name,email [72] order,number [71] billing,address [66] email,address Top Word Pairs in Tweet in G2:
[553] #cx,#custserv [440] #ex,#rox [407] #custserv,#ex [256] #rox,#experienceeconomy [189] #defi,#daos [173] #daos,#nfts [171] #infinitejourneys,#designthinking [145] #designthinking,#futureback [144] #purpose,#trust [137] #experienceeconomy,#infinitejourneys Top Word Pairs in Tweet in G3:
[121] #promoedutech,#influencerpromotion [96] #ai,#iot [92] #influencerpromotion,#ai [92] #iot,#tech [72] #yourplatformwiththeheart,#promoedutech [72] #yourpromoedutecheacademy,#promoedutech [55] #tech,#data [49] #tech,#fintech [39] #influencerpromotion,#topcasestudy [35] wish,successful Top Word Pairs in Tweet in G4:
[52] customer,service [34] #custserv,#cx [22] service,daily [22] daily,compilation [22] compilation,#custserv [22] #cx,articles [22] articles,stories [16] #custserv,#custexp [10] #custexp,#cx [10] people,skills Top Word Pairs in Tweet in G5:
[7] tuesday,twitter [7] #thecommunitychat,#smtlive [7] #smtlive,9am [7] 9am,#chataboutbrand [7] #chataboutbrand,9am [7] 9am,#cmworld [7] #cmworld,9am [7] 9am,#vcbuzz [6] time,tuesday [6] twitter,chats Top Word Pairs in Tweet in G6:
[54] #cx,#custserv [29] #custserv,#custexp [20] #cctr,#custserv [20] customer,experience [12] customer,service [12] callcentrehelp,#cctr [11] callcentrehelp,#cx [10] #custserv,#cctr [10] #custserv,#cx [9] mycustomer,#cx Top Word Pairs in Tweet in G7:
[267] #retail,#custserv [257] #customerexperience,#retail [214] top,rating [205] rating,#customerexperience [84] feedback,#customerexperience [21] #customerexperience,#burger [20] #burger,#custserv [12] #customerfeedback,#retail [11] qld,top [8] nsw,top Top Word Pairs in Tweet in G8:
[14] customer,service [12] daily,conversation [12] conversation,report [12] report,ready [12] ready,#custserv [12] #custserv,feb [11] #cx,#custserv [10] #custserv,#attemployee [9] contact,center [9] #cxrevolution,#custserv Top Word Pairs in Tweet in G9:
[8] #custserv,#customerservice [6] #cctr,#contactcenter [5] #customerservice,#cx [5] #contactcenter,#custserv [4] #crm,#cctr [2] #crm,#custserv Top Word Pairs in Tweet in G10:
[16] call,center [10] contact,center [10] #cx,#custserv [8] #manager,#agents [8] #sales,#marketing [7] trends,#searchmarketing [7] #searchmarketing,#ecommerce [7] #ecommerce,#digitalmarketing [7] #digitalmarketing,#sales [7] #marketing,#advertising Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G6:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
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Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
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Top Tweeters in G9:
Top Tweeters in G10: