The graph represents a network of 1,563 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 March 2022 at 03:40 UTC.
The requested start date was Sunday, 06 March 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 6-hour, 35-minute period from Sunday, 20 February 2022 at 01:04 UTC to Friday, 04 March 2022 at 07:39 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1563
Unique Edges : 1953
Edges With Duplicates : 7045
Total Edges : 8998
Number of Edge Types : 5
Replies to : 1667
Mentions : 1714
Retweet : 1773
MentionsInRetweet : 3182
Tweet : 662
Self-Loops : 708
Reciprocated Vertex Pair Ratio : 0.110033569563596
Reciprocated Edge Ratio : 0.198252688172043
Connected Components : 86
Single-Vertex Connected Components : 39
Maximum Vertices in a Connected Component : 847
Maximum Edges in a Connected Component : 7287
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.378322
Graph Density : 0.0012189697248225
Modularity : 0.270071
NodeXL Version : 1.0.1.449
Data Import : The graph represents a network of 1,563 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 06 March 2022 at 03:40 UTC.
The requested start date was Sunday, 06 March 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 6-hour, 35-minute period from Sunday, 20 February 2022 at 01:04 UTC to Friday, 04 March 2022 at 07:39 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[1241] automated,mining [1040] mining,earn [1040] earn,hour [1038] hour,access [1038] access,link [795] #cx,#custserv [588] #100daysofcode,#techforgood [583] #custserv,#ex [581] #techforgood,#tech4good [552] #ex,#rox Top Word Pairs in Tweet in G1:
[105] full,name [75] sorry,hear [65] please,dm [56] order,number [55] name,email [54] billing,address [52] dm,full [52] chat,soon [48] send,dm [46] email,address Top Word Pairs in Tweet in G2:
[1228] automated,mining [1027] mining,earn [1027] earn,hour [1025] hour,access [1025] access,link [588] #100daysofcode,#techforgood [581] #techforgood,#tech4good [514] #custserv,#cybersecurity [514] #cybersecurity,#b2c [514] #b2c,#algorithms Top Word Pairs in Tweet in G3:
[728] #cx,#custserv [576] #custserv,#ex [546] #ex,#rox [374] #rox,#experienceeconomy [272] #infinitejourneys,#designthinking [254] #experienceeconomy,#infinitejourneys [248] #defi,#daos [241] #futureback,#futureofwork [240] #daos,#nfts [239] #designthinking,#futureback Top Word Pairs in Tweet in G4:
[53] customer,service [41] #custserv,chat [24] chat,tonight [22] brand,promise [22] #successtrain,leaders [22] leaders,community [22] community,connect [22] connect,marshacollier [22] marshacollier,author [22] author,million Top Word Pairs in Tweet in G5:
[31] grazytgrazynatt,influencerprom1 [26] influencerprom1,ai_miami [26] ai_miami,peterleah18 [26] peterleah18,heroldbarton [26] heroldbarton,vipeurope5 [26] vipeurope5,pestochampion [26] pestochampion,srinualme [26] srinualme,_____yo_____yo [25] #yourmustread,#influencerpromotion [25] _____yo_____yo,kiyotaka_ Top Word Pairs in Tweet in G6:
[301] #retail,#custserv [293] #customerexperience,#retail [240] top,rating [235] rating,#customerexperience [80] feedback,#customerexperience [16] nsw,top [13] congrats,lowes [11] vic,top [11] #customerexperience,#burger [11] #burger,#custserv Top Word Pairs in Tweet in G7:
[12] #cx,#custserv [12] daily,conversation [12] conversation,report [12] report,ready [12] ready,#custserv [10] #custserv,feb [8] #cxrevolution,#custserv [7] join,#cxrevolution [6] premises,solutions [6] solutions,place Top Word Pairs in Tweet in G8:
[10] #crm,#cctr [10] #cctr,#contactcenter [10] #custserv,#customerservice [9] #contactcenter,#custserv [8] #customerservice,#cx [4] solution,#crm [2] treasuredata,launches [2] launches,journey [2] journey,orchestration [2] orchestration,solution Top Word Pairs in Tweet in G9:
[6] customer,service [6] service,trends [6] trends,2022 [6] 2022,inbenta [6] inbenta,#custserv [6] #custserv,#ai [6] #ai,#cx [6] #cx,#bigdata [6] #bigdata,cc [4] ipfconline1,customer Top Word Pairs in Tweet in G10:
[4] frustrated,people [4] people,#onholdwith [4] others,more [4] more,#custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G3:
Top Replied-To in G4:
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Top Replied-To in G8:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Tweeters in Entire Graph:
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Top Tweeters in G10: