The graph represents a network of 1,408 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 June 2022 at 02:51 UTC.
The requested start date was Sunday, 12 June 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 7-minute period from Sunday, 29 May 2022 at 00:23 UTC to Saturday, 11 June 2022 at 06:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1408
Unique Edges : 1474
Edges With Duplicates : 3992
Total Edges : 5466
Number of Edge Types : 5
Retweet : 761
MentionsInRetweet : 1190
Replies to : 1554
Mentions : 1509
Tweet : 452
Self-Loops : 480
Reciprocated Vertex Pair Ratio : 0.189088983050847
Reciprocated Edge Ratio : 0.31804008908686
Connected Components : 86
Single-Vertex Connected Components : 31
Maximum Vertices in a Connected Component : 672
Maximum Edges in a Connected Component : 3555
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.011014
Graph Density : 0.00113323399237578
Modularity : 0.305885
NodeXL Version : 1.0.1.449
Data Import : The graph represents a network of 1,408 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 June 2022 at 02:51 UTC.
The requested start date was Sunday, 12 June 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 7-minute period from Sunday, 29 May 2022 at 00:23 UTC to Saturday, 11 June 2022 at 06:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[456] #cx,#custserv [298] #custserv,#ex [271] #customerexperience,#retail [271] #retail,#custserv [268] #ex,#rox [232] top,rating [230] rating,#customerexperience [153] full,name [140] customer,service [137] #rox,#experienceeconomy Top Word Pairs in Tweet in G1:
[153] full,name [104] chat,soon [87] billing,address [85] name,email [84] order,number [84] dm,full [83] please,dm [78] sorry,hear [68] email,address [67] send,dm Top Word Pairs in Tweet in G2:
[359] #cx,#custserv [278] #custserv,#ex [249] #ex,#rox [134] #rox,#experienceeconomy [91] #meta,#bc [84] #defi,#daos [84] customer,experience [83] #infinitejourneys,#designthinking [83] #daos,#nfts [77] #experienceeconomy,#futureofwork Top Word Pairs in Tweet in G3:
[54] #custserv,chat [52] customer,service [25] fastest,hour [25] hour,twitter [24] consumers,pros [24] pros,fastest [24] twitter,13th [24] 13th,year [24] year,#custserv [24] pm,pm Top Word Pairs in Tweet in G4:
[66] #promoedutech,#influencerpromotion [40] #yourpromoedutecheacademy,#promoedutech [35] future,#ai [35] #ai,different [35] different,industries [35] industries,#bigdata [35] #bigdata,#datascience [35] #datascience,#deeplearning [32] kirkdborne,future [32] #deeplearning,#machinelearni Top Word Pairs in Tweet in G5:
[37] hm,hm_custserv [29] return,pick [25] hm_custserv,hm [20] hmindia,hm [20] hm_custserv,hm_custserv [17] 18,days [16] pathetic,service [15] pick,refund [14] hm_custserv,order [14] reply,return Top Word Pairs in Tweet in G6:
[271] #customerexperience,#retail [271] #retail,#custserv [232] top,rating [230] rating,#customerexperience [85] feedback,#customerexperience [25] #customerexperience,#burger [25] #burger,#custserv [18] congrats,lowes [9] #customerexperience,#food [9] #food,#custserv Top Word Pairs in Tweet in G7:
[12] #cctr,#contactcenter [12] #custserv,#customerservice [10] #crm,#cctr [10] #customerservice,#cx [9] #contactcenter,#custserv [3] #cx,#cctr [3] wow,countries [3] countries,follow [3] follow,suit [3] suit,spain Top Word Pairs in Tweet in G8:
[36] host,cashier [33] bob,evans [33] evans,restaurants [24] apply,today [17] #custserv,#hostess [16] #host,#custserv [13] #custserv,#host [12] oh,#custserv [11] daily,conversation [11] conversation,report Top Word Pairs in Tweet in G9:
[13] #cx,#custserv [11] #custserv,#ex [11] #ex,#rox [7] #customerexperience,#cx [5] #rox,#designthinking [5] #customerservice,#csm [5] #customerservice,#customersuccess [5] #cctr,#custserv [5] #cx,#contactcenter [4] #custserv,#cx Top Word Pairs in Tweet in G10:
[39] #cx,#custserv [26] #custserv,#custexp [18] customer,experience [13] callcentrehelp,#cctr [12] customer,service [11] #cctr,#custserv [9] mycustomer,#cx [8] genesys,#cx [5] cx,mycustomer [5] customerthink,#cx Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: