The graph represents a network of 1,212 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 28 August 2022 at 02:50 UTC.
The requested start date was Sunday, 28 August 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 21-minute period from Sunday, 14 August 2022 at 00:03 UTC to Friday, 26 August 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1212
Unique Edges : 1318
Edges With Duplicates : 3601
Total Edges : 4919
Number of Edge Types : 5
Retweet : 653
MentionsInRetweet : 1154
Replies to : 1301
Mentions : 1415
Tweet : 396
Self-Loops : 436
Reciprocated Vertex Pair Ratio : 0.168478260869565
Reciprocated Edge Ratio : 0.288372093023256
Connected Components : 71
Single-Vertex Connected Components : 28
Maximum Vertices in a Connected Component : 1045
Maximum Edges in a Connected Component : 4625
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 3.339243
Graph Density : 0.0013183605726386
Modularity : 0.304902
NodeXL Version : 1.0.1.504
Data Import : The graph represents a network of 1,212 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 28 August 2022 at 02:50 UTC.
The requested start date was Sunday, 28 August 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 21-minute period from Sunday, 14 August 2022 at 00:03 UTC to Friday, 26 August 2022 at 07:24 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[339] #cx,#custserv [260] #custserv,#ex [246] #customerexperience,#retail [246] #retail,#custserv [225] #ex,#rox [211] top,rating [208] rating,#customerexperience [157] #rox,#experienceeconomy [152] full,name [115] #experienceeconomy,#futureofwork Top Word Pairs in Tweet in G1:
[152] full,name [104] email,address [95] billing,address [89] order,number [89] happy,help [85] understand,concern [83] please,share [80] address,billing [79] request,please [79] address,dm Top Word Pairs in Tweet in G2:
[266] #cx,#custserv [249] #custserv,#ex [214] #ex,#rox [152] #rox,#experienceeconomy [113] #experienceeconomy,#futureofwork [109] #defi,#daos [106] #daos,#nfts [97] #futureofwork,#futureback [97] #infinitejourneys,#designthinking [93] #futureback,#infinitejourneys Top Word Pairs in Tweet in G3:
[46] #promoedutech,#influencerpromotion [36] grazytgrazynatt,influencerprom1 [32] #influencerpromotion,#topcasestudy [27] #socialpromoedutech,academy [25] #yourplatformwiththeheart,#promoedutech [25] #influencerpromotion,#ai [25] #ai,#iot [25] #iot,#tech [23] #tech,#data [22] wish,successful Top Word Pairs in Tweet in G4:
[18] #bigdata,#datascience [17] future,#ai [17] #ai,different [17] different,industries [17] industries,#bigdata [17] #datascience,#deeplearning [16] kirkdborne,future [16] #deeplearning,#machinelearni [11] #custserv,#cx [9] #cx,#custserv Top Word Pairs in Tweet in G5:
[246] #customerexperience,#retail [246] #retail,#custserv [211] top,rating [208] rating,#customerexperience [85] feedback,#customerexperience [25] #customerexperience,#burger [25] #burger,#custserv [12] #customerexperience,#food [12] #food,#custserv [8] congrats,lowes Top Word Pairs in Tweet in G6:
[42] #cx,#custserv [26] #custserv,#custexp [15] callcentrehelp,#cctr [15] #cctr,#custserv [13] #cctr,#contactcenter [13] #custserv,#customerservice [13] #customerservice,#cx [12] #crm,#cctr [11] #contactcenter,#custserv [10] customer,service Top Word Pairs in Tweet in G7:
[5] #custserv,#cx [5] #cx,#custserv [4] #customerservice,#custserv [4] learn,more [4] customer,service [4] call,center [3] happier,#custserv [3] #custserv,agents [3] agents,happier [3] happier,customers Top Word Pairs in Tweet in G8:
[7] frustrated,people [7] people,#onholdwith [7] others,more [7] more,#custserv Top Word Pairs in Tweet in G9:
[4] kate,nasser [4] nasser,people [4] people,skills [4] skills,coach [2] iamokema,sometimes [2] sometimes,matters [2] matters,#custserv [2] right,iamokema [2] iamokema,agent [2] agent,makes Top Word Pairs in Tweet in G10:
[7] #cx,#custserv [7] #custserv,#ex [6] #ex,#rox [5] customer,service [5] service,trends [5] trends,2022 [5] 2022,inbenta [5] inbenta,#custserv [5] #custserv,#ai [5] #ai,#cx Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G6:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: