The graph represents a network of 1,247 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 September 2022 at 02:52 UTC.
The requested start date was Sunday, 11 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 13-minute period from Sunday, 28 August 2022 at 00:11 UTC to Friday, 09 September 2022 at 07:25 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1247
Unique Edges : 1280
Edges With Duplicates : 4736
Total Edges : 6016
Number of Edge Types : 5
Replies to : 1066
Mentions : 1866
MentionsInRetweet : 1589
Retweet : 948
Tweet : 547
Self-Loops : 592
Reciprocated Vertex Pair Ratio : 0.127831715210356
Reciprocated Edge Ratio : 0.226685796269727
Connected Components : 86
Single-Vertex Connected Components : 40
Maximum Vertices in a Connected Component : 1011
Maximum Edges in a Connected Component : 5542
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.288743
Graph Density : 0.00134576595385909
Modularity : 0.280983
NodeXL Version : 1.0.1.504
Data Import : The graph represents a network of 1,247 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 September 2022 at 02:52 UTC.
The requested start date was Sunday, 11 September 2022 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 12-day, 7-hour, 13-minute period from Sunday, 28 August 2022 at 00:11 UTC to Friday, 09 September 2022 at 07:25 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[617] #cx,#custserv [518] #custserv,#ex [432] #ex,#rox [257] #rox,#experienceeconomy [204] #customerexperience,#retail [204] #retail,#custserv [191] #defi,#daos [191] #daos,#nfts [191] top,rating [184] rating,#customerexperience Top Word Pairs in Tweet in G1:
[130] full,name [99] email,address [96] billing,address [86] address,billing [81] understand,concern [80] please,share [80] happy,help [74] request,please [74] address,dm [72] sorry,inconvenience Top Word Pairs in Tweet in G2:
[64] #custserv,chat [32] meet,marshacollier [32] marshacollier,author [32] author,million [32] million,books [32] books,sold [32] sold,forbes [32] forbes,top [32] top,10 [32] 10,influencer Top Word Pairs in Tweet in G3:
[46] #promoedutech,#influencerpromotion [45] heroldbarton,vipeurope5 [45] vipeurope5,pestochampion [45] pestochampion,srinualme [45] srinualme,_____yo_____yo [43] peterleah18,heroldbarton [42] grazytgrazynatt,influencerprom1 [40] #influencerpromotion,#topcasestudy [39] #polishfrenchbretontech,#influencerpromotion [39] #influencerpromotion,#custserv Top Word Pairs in Tweet in G4:
[564] #cx,#custserv [516] #custserv,#ex [430] #ex,#rox [256] #rox,#experienceeconomy [191] #defi,#daos [191] #daos,#nfts [167] #experienceeconomy,#futureofwork [155] #futureofwork,#futureback [153] #infinitejourneys,#designthinking [147] #designthinking,#defi Top Word Pairs in Tweet in G5:
[204] #retail,#custserv [203] #customerexperience,#retail [191] top,rating [184] rating,#customerexperience [65] feedback,#customerexperience [28] #customerexperience,#burger [28] #burger,#custserv [10] #customerexperience,#food [10] #food,#custserv [8] london,top Top Word Pairs in Tweet in G6:
[11] daily,conversation [11] conversation,report [11] report,ready [11] ready,#custserv [10] #cx,#custserv [7] #custserv,sep [6] customer,service [6] experiences,customers [6] contact,center [5] #cctr,#custserv Top Word Pairs in Tweet in G7:
[11] source,2022 [10] #custserv,#cx [10] #custserv,#custexp [9] #cctr,#custserv [9] #cx,#contactcenter [9] #contactcenter,#customerservice [9] 2022,digital [9] digital,first [9] first,customer [9] customer,experience Top Word Pairs in Tweet in G8:
[7] #custserv,#customerservice [6] #cctr,#contactcenter [5] #crm,#cctr [5] #contactcenter,#custserv [5] #customerservice,#cx [2] egain,connects [2] connects,ibm [2] ibm,#watson [2] #watson,assistant [2] assistant,#crm Top Word Pairs in Tweet in G9:
[7] #cx,#cxm [6] #customerexperience,#cx [5] check,#infographic [5] #customerservice,#csm [5] #csm,#customerexperience [4] #customersatisfaction,#customerfeedback [3] #customersupport,#custserv [3] #csm,#custserv [3] #customerfeedback,#customersupport [3] interested,know Top Word Pairs in Tweet in G10:
[4] hm_custserv,hmunitedkingdom [2] sophhgoodchild,evri_delivery [2] evri_delivery,elliecomley [2] elliecomley,officialplt [2] officialplt,hm_custserv [2] hmunitedkingdom,feel [2] feel,pain [2] pain,ordered [2] ordered,shorts Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G7:
Top Replied-To in G8:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: