The graph represents a network of 1,826 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 December 2022 at 03:51 UTC.
The requested start date was Sunday, 04 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 24-minute period from Sunday, 20 November 2022 at 01:05 UTC to Saturday, 03 December 2022 at 07:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1826
Unique Edges : 2198
Edges With Duplicates : 4964
Total Edges : 7162
Number of Edge Types : 5
Replies to : 2135
Mentions : 2266
Retweet : 707
MentionsInRetweet : 1417
Tweet : 637
Self-Loops : 686
Reciprocated Vertex Pair Ratio : 0.18026706231454
Reciprocated Edge Ratio : 0.305468258956631
Connected Components : 74
Single-Vertex Connected Components : 35
Maximum Vertices in a Connected Component : 1088
Maximum Edges in a Connected Component : 3889
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 2.401675
Graph Density : 0.000954853036054554
Modularity : 0.319985
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 1,826 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 04 December 2022 at 03:51 UTC.
The requested start date was Sunday, 04 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 24-minute period from Sunday, 20 November 2022 at 01:05 UTC to Saturday, 03 December 2022 at 07:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[394] #cx,#custserv [370] #xr,#ar [370] #ar,#vr [328] #daos,#nfts [309] #hx,#xr [301] #defi,#daos [265] full,name [258] #retail,#custserv [257] #customerexperience,#retail [254] #designthinking,#infinitejourneys Top Word Pairs in Tweet in G1:
[264] full,name [197] name,email [177] please,dm [164] email,address [159] dm,full [158] billing,address [146] order,number [144] sorry,hear [130] speak,soon [101] send,dm Top Word Pairs in Tweet in G2:
[364] #cx,#custserv [333] #xr,#ar [332] #ar,#vr [299] #daos,#nfts [285] #hx,#xr [272] #defi,#daos [238] #designthinking,#infinitejourneys [224] #virtualworld,#gamefi [178] #ai,#ia [167] #custserv,#ex Top Word Pairs in Tweet in G3:
[55] grazytgrazynatt,influencerprom1 [38] #ar,#vr [37] #xr,#ar [35] peterleah18,heroldbarton [35] pestochampion,srinualme [35] heroldbarton,vipeurope5 [35] srinualme,_____yo_____yo [35] vipeurope5,pestochampion [33] #web3,#defi [28] academy,#polishfrenchbretontech Top Word Pairs in Tweet in G4:
[153] hm_custserv,schweizok2 [25] markuswerner18,hm_custserv [8] kund,innen [6] schweizok2,ja [6] schweizok2,hi [5] kranoele,markuswerner18 [5] herren,kund [4] schweizok2,warum [4] holesbrook2019,markuswerner18 [4] bibi_feenstaub,hm_custserv Top Word Pairs in Tweet in G5:
[26] hm,hm_custserv [21] hm_custserv,hm [18] hm_custserv,hmindia [11] customer,service [8] hm_custserv,hmcanada [6] hmindia,hm [6] hm_custserv,please [6] customer,support [5] customer,care [5] please,look Top Word Pairs in Tweet in G6:
[258] #retail,#custserv [257] #customerexperience,#retail [237] top,rating [233] rating,#customerexperience [72] feedback,#customerexperience [26] #customerexperience,#burger [26] #burger,#custserv [11] nsw,top [9] wa,top [8] congrats,lowes Top Word Pairs in Tweet in G7:
[6] corp_custserv,barackobama [4] lostaloha,tacobell [4] tacobell,very [4] monroe,wisconsin [4] corp_custserv,tacobell [4] app,11 [3] fyeuxx,tacobell [3] 303fallguy,tacobell [2] run,restaurant [2] 11,30 Top Word Pairs in Tweet in G8:
[12] #custserv,#customerexperience [11] #callcentre,#custserv [11] report,ready [11] #linkedin,profile [11] #custserv,#customerservice [11] #toronto,#callcentre [11] visit,#linkedin [11] ready,#custserv [11] conversation,report [11] daily,conversation Top Word Pairs in Tweet in G9:
[25] monetization,superior [25] #network,monetization [25] streamlined,#experiences [25] superior,#custserv [25] #experiences,never [25] mattered,more [25] #research,#network [25] never,mattered [25] #custserv,streamlined [25] more,trends Top Word Pairs in Tweet in G10:
[7] #crm,#cctr [6] #custserv,#customerservice [4] #customerservice,#cx [3] featuring,insights [3] #callcenter,featuring [3] clickatell,#crm [3] #cctr,#custserv [3] frontier,airlines [3] eliminates,#callcenter [3] airlines,eliminates Top Replied-To in Entire Graph:
Top Replied-To in G1:
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Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G7:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: