The graph represents a network of 2,367 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 December 2022 at 03:54 UTC.
The requested start date was Sunday, 11 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 0-minute period from Sunday, 27 November 2022 at 01:26 UTC to Saturday, 10 December 2022 at 07:27 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2367
Unique Edges : 2889
Edges With Duplicates : 8406
Total Edges : 11295
Number of Edge Types : 5
MentionsInRetweet : 2615
Mentions : 3887
Replies to : 2464
Retweet : 1599
Tweet : 730
Self-Loops : 1087
Reciprocated Vertex Pair Ratio : 0.141248720573183
Reciprocated Edge Ratio : 0.247533632286996
Connected Components : 74
Single-Vertex Connected Components : 36
Maximum Vertices in a Connected Component : 2149
Maximum Edges in a Connected Component : 10824
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 3.883321
Graph Density : 0.000796382779418755
Modularity : 0.287885
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 2,367 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 11 December 2022 at 03:54 UTC.
The requested start date was Sunday, 11 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 0-minute period from Sunday, 27 November 2022 at 01:26 UTC to Saturday, 10 December 2022 at 07:27 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[839] #web3,#cx [838] #csuite,#digitalhealth [838] #datascientist,#csuite [834] #digitalhealth,#web3 [833] #cx,#ehealth [830] #ehealth,#finserv [818] #finserv,#cloud [789] #healthtech,#smartcity [787] #smartcity,#datascientist [537] #cx,#custserv Top Word Pairs in Tweet in G1:
[327] full,name [213] name,email [204] order,number [196] email,address [185] please,dm [174] billing,address [172] dm,full [156] hm_custserv,schweizok2 [139] speak,soon [120] sorry,hear Top Word Pairs in Tweet in G2:
[198] changing,room [189] man,walked [189] things,man [189] went,braehead [189] walked,changing [189] today,trying [189] hm_custserv,today [189] friend,went [189] braehead,hm_custserv [189] trying,things Top Word Pairs in Tweet in G3:
[496] #cx,#custserv [421] #ar,#vr [417] #xr,#ar [365] #hx,#xr [340] #daos,#nfts [309] #defi,#daos [300] #custserv,#ex [279] #virtualworld,#gamefi [247] #ex,#rox [203] #infinitejourneys,#designthinking Top Word Pairs in Tweet in G4:
[823] #datascientist,#csuite [823] #csuite,#digitalhealth [819] #web3,#cx [819] #digitalhealth,#web3 [818] #cx,#ehealth [815] #ehealth,#finserv [803] #finserv,#cloud [776] #healthtech,#smartcity [774] #smartcity,#datascientist [500] chidambara09,#healthtech Top Word Pairs in Tweet in G5:
[21] service,info [21] info,khulood_almani [21] benefits,#ai [21] #ai,powered [21] #customer,service [21] #tech,#human [21] khulood_almani,#tech [21] #human,#custserv [21] #custserv,falling [21] powered,#customer Top Word Pairs in Tweet in G6:
[299] #retail,#custserv [299] #customerexperience,#retail [258] top,rating [254] rating,#customerexperience [88] feedback,#customerexperience [21] #customerexperience,#burger [21] #burger,#custserv [10] vic,feedback [9] congrats,lowes [9] qld,top Top Word Pairs in Tweet in G7:
[12] customer,service [12] report,ready [12] ready,#custserv [12] conversation,report [12] daily,conversation [8] #customerservice,#custserv [8] #custserv,dec [5] #cx,#custserv [4] #custserv,#custexp [4] customer,experience Top Word Pairs in Tweet in G8:
[22] #cx,#custserv [10] mycustomer,#cx [7] frontier,airlines [7] contact,centre [7] callcentrehelp,#cctr [6] airlines,right [6] call,centres [6] right,close [6] close,call [6] callcentrehelp,#cx Top Word Pairs in Tweet in G9:
[12] #custserv,#customerservice [9] #crm,#cctr [8] #cctr,#contactcenter [8] #customerservice,#cx [5] #contactcenter,#custserv [4] #cctr,#custserv [3] clickatell,#crm [3] airlines,eliminates [3] frontier,airlines [3] #callcenter,featuring Top Word Pairs in Tweet in G10:
[25] included,empowered [25] feel,included [25] best,work [25] service,heroes [25] heroes,best [25] work,feel [25] customer,service [25] empowered,taking [25] believe,customer [24] zohodesk,believe Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: