custexp, Twitter, 12/18/2022 5:12:45 AM, 286494


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custexp_2022-12-17_20-10-10.xlsx
custexp_2022-12-17_20-10-10.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
December 18, 2022
Short Description:
custexp via NodeXL https://bit.ly/3V9dGIq
@debbieszumylo
@mycustomer
@mentalmarketer
@cxpert
@billquiseng
@katenasser
@cmswire
@augieray
@annettefranz
@hyken

Top hashtags:
#custexp
#cx
#customerexperience
#cxmanagement
#marketing
#custserv
#sales
#productmarketing

Description:
Description
The graph represents a network of 129 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 December 2022 at 04:10 UTC.

The requested start date was Sunday, 18 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 16-hour, 0-minute period from Sunday, 04 December 2022 at 01:02 UTC to Friday, 16 December 2022 at 17:02 UTC.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 129
Unique Edges : 89
Edges With Duplicates : 272
Total Edges : 361
Number of Edge Types : 5
Retweet : 68
MentionsInRetweet : 89
Mentions : 92
Replies to : 4
Tweet : 108
Self-Loops : 108
Reciprocated Vertex Pair Ratio : 0.0692307692307692
Reciprocated Edge Ratio : 0.129496402877698
Connected Components : 23
Single-Vertex Connected Components : 10
Maximum Vertices in a Connected Component : 78
Maximum Edges in a Connected Component : 251
Maximum Geodesic Distance (Diameter) : 8
Average Geodesic Distance : 3.549624
Graph Density : 0.00841812015503876
Modularity : 0.354665
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 129 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 December 2022 at 04:10 UTC.

The requested start date was Sunday, 18 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 12-day, 16-hour, 0-minute period from Sunday, 04 December 2022 at 01:02 UTC to Friday, 16 December 2022 at 17:02 UTC.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[18] https://www.mycustomer.com/service/management/complexity-is-crushing-healthcare-customer-experiences
[8] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[7] https://www.mycustomer.com/customer-experience/loyalty/why-its-time-for-brands-to-put-loyalty-on-pause
[6] https://youtube.com/user/TrendSett
[6] https://www.mycustomer.com/marketing/strategy/brewdogs-brand-virtue-signalling-and-the-problem-with-purpose-washing
[6] https://www.scienceofcx.com/mark-ross-smith-loyalty-programs-as-a-way-of-wowing-your-customers/
[5] https://www.mycustomer.com/customer-experience/engagement/mycustomer-partners-with-ei-evolution-academy-to-propel-cx-careers
[5] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Yhqy2RT4E.twitter
[4] https://www.mycustomer.com/customer-experience/engagement/cx-was-never-just-about-fighting-fires
[4] https://www.mycustomer.com/customer-experience/engagement/the-three-topics-that-shaped-the-cx-world-in-2022

Top URLs in Tweet in G1:
[18] https://www.mycustomer.com/service/management/complexity-is-crushing-healthcare-customer-experiences
[8] https://www.mycustomer.com/community/blogs/rhysfisher/cx-job-of-the-week-accugile
[7] https://www.mycustomer.com/customer-experience/loyalty/why-its-time-for-brands-to-put-loyalty-on-pause
[6] https://www.mycustomer.com/marketing/strategy/brewdogs-brand-virtue-signalling-and-the-problem-with-purpose-washing
[5] https://www.mycustomer.com/customer-experience/engagement/mycustomer-partners-with-ei-evolution-academy-to-propel-cx-careers
[4] https://www.mycustomer.com/marketing/technology/brands-and-consumers-clash-over-the-metaverse
[4] https://www.mycustomer.com/customer-experience/engagement/the-three-topics-that-shaped-the-cx-world-in-2022
[4] https://www.mycustomer.com/customer-experience/engagement/cx-was-never-just-about-fighting-fires
[3] https://www.mycustomer.com/service/contact-centres/is-frontier-airlines-right-to-close-its-call-centres
[3] https://www.mycustomer.com/customer-experience/loyalty/dont-panic-there-are-cx-advantages-of-a-recession

Top URLs in Tweet in G2:
[5] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Yhqy2RT4E.twitter
[2] https://katenasser.com/hotel-customer-experience-employee-problem-solvers-leadership/#.Y5Zf-B5hEUg.twitter
[2] https://www.cmswire.com/customer-experience/8-customer-experience-statistics-you-need-to-know/
[2] https://cx-journey.com/2015/04/the-dna-of-successful-customer.html
[2] https://cx-journey.com/2012/10/deconstructing-apology.html
[2] http://cxpert.com.au/customer-loyalty-is-a-myth-for-99-of-companies/
[2] http://cxpert.com.au/bad-profits-hurt-your-business/
[2] https://www.carolpudnos.com/post/master-your-customer-s-make-or-break-moments-1
[2] https://thefinancialbrand.com/news/customer-experience-banking/top-5-customer-experience-trends-for-2023-and-beyond-155728/
[2] https://ww2.glance.net/blog/empathy-has-become-a-cx-buzzword-but-customers-arent-feeling-it%EF%BF%BC/?_hsenc=p2ANqtz-9q_eVMR6LUtDt0FdEXGG5QDFoQkFXPiE1HL5kkN4ZrrLmR5rpw7hmHpg3uJsFLe89mi6gmpQP3NDPV3DA7j_J_S_F6OQ&_hsmi=233286569

Top URLs in Tweet in G3:
[1] https://twitter.com/jtwatkin/status/1603062009792450561
[1] https://twitter.com/CXAccelerator/status/1599820772385902594
[1] https://twitter.com/sherikendall/status/1600565372935360512
[1] https://twitter.com/jtwatkin/status/1600929018936627201
[1] https://twitter.com/jtwatkin/status/1602355690093191168
[1] https://twitter.com/tanujdiwan/status/1602651943502954496

Top URLs in Tweet in G4:
[3] https://www.helpscout.com/blog/customer-service-trends-2023/
[1] https://builtin.com/customer-success/ask-customers-what-they-do
[1] https://apeftshv.paperform.co/
[1] https://www.mycustomer.com/customer-experience/engagement/cx-was-never-about-just-fighting-fires
[1] https://hyken.com/customer-experience-2/12-5-2022-5-top-customer-service-articles/
[1] https://www.linkedin.com/pulse/customer-centricity-starts-top-bottom-augie-ray/
[1] https://www.cmswire.com/customer-experience/getting-prepared-for-2023-cx-disruptions/
[1] https://legal.thomsonreuters.com/blog/3-common-client-requests-and-how-to-address-them/
[1] https://www.quirks.com/articles/how-to-lead-customer-experience-efforts
[1] https://www.forbes.com/sites/shephyken/2022/11/25/top-ten-business-books-for-2022/?sh=74cbc5256dc6

Top URLs in Tweet in G5:
[1] https://www.g2.com/products/scorebuddy/reviews/scorebuddy-review-5347445?utm_content=227261590&utm_medium=social&utm_source=twitter&hss_channel=tw-1079258364
[1] https://www.fastcompany.com/90811502/great-expectations-customer-experience-in-the-metaverse
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-winner-s-circle-customer-service-45207569?campaign_id=13598&src=102&tx=W0yf3L64Jt0zFA&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://www.kustomer.com/free-trial/?utm_source=twitter&utm_medium=social&utm_campaign=free-trial
[1] https://www.kustomer.com/content-sign-up/?utm_source=twitter&utm_medium=social&utm_campaign=enews-knowledge-base

Top URLs in Tweet in G6:
[2] https://customerthink.com/the-roi-of-customer-experience/
[1] https://customerthink.com/how-to-build-a-customer-centric-culture-for-highly-effective-teams/#sq_h5zie5zm0k

Top URLs in Tweet in G7:
[3] https://okt.to/gjpQCu

Top URLs in Tweet in G8:
[1] https://info.microsoft.com/ww-landing-UnlockDataCustomerEngagement.html?lcid=en-us
[1] https://cloudblogs.microsoft.com/dynamics365/bdm/2022/12/08/the-key-to-delivering-experiences-that-customers-love/

Top URLs in Tweet in G9:
[1] https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture
[1] https://twitter.com/davidsmith4324/status/1603318008017047552

Top URLs in Tweet in G10:
[5] https://youtube.com/user/TrendSett
[1] https://www.linkedin.com/pulse/how-crea
[1] https://www.linkedin.com/newsletters/st
[1] https://www.askdangalante.com/post/661063375
[1] https://www.askdangalante.com/post/677728916939603968/how-to-use-market-research-competitive
[1] https://www.askdangalante.com/post/652996966426574848/how-why-people-buy
[1] https://www.askdangalante.com/post/658072068005429248/how-to-create-marketing-sales-service-teams-need
[1] https://www.askdangalante.com/post/673197270721757184/how-to-obtain-leverage-customer-testimonials
[1] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[1] https://www.askdangalante.com/post/649821657868992512/9-ways-to-enable-sales-teams-to-close-more-deals

Top Domains
Top Domains in Tweet in Entire Graph:
[83] mycustomer.com
[11] askdangalante.com
[9] twitter.com
[8] katenasser.com
[8] com.au
[7] linkedin.com
[6] youtube.com
[6] scienceofcx.com
[5] cx-journey.com
[5] dangalante.me

Top Domains in Tweet in G1:
[82] mycustomer.com

Top Domains in Tweet in G2:
[8] katenasser.com
[8] com.au
[5] cx-journey.com
[3] linkedin.com
[2] cmswire.com
[2] carolpudnos.com
[2] thefinancialbrand.com
[2] glance.net
[2] entrepreneur.com
[1] twitter.com

Top Domains in Tweet in G3:
[6] twitter.com

Top Domains in Tweet in G4:
[3] helpscout.com
[1] builtin.com
[1] paperform.co
[1] mycustomer.com
[1] hyken.com
[1] linkedin.com
[1] cmswire.com
[1] thomsonreuters.com
[1] quirks.com
[1] forbes.com

Top Domains in Tweet in G5:
[2] kustomer.com
[1] g2.com
[1] fastcompany.com
[1] careerarc.com

Top Domains in Tweet in G6:
[3] customerthink.com

Top Domains in Tweet in G7:
[3] okt.to

Top Domains in Tweet in G8:
[2] microsoft.com

Top Domains in Tweet in G9:
[1] hbr.org
[1] twitter.com

Top Domains in Tweet in G10:
[8] askdangalante.com
[5] youtube.com
[2] linkedin.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[193] custexp
[151] cx
[72] customerexperience
[47] cxmanagement
[31] marketing
[27] custserv
[26] sales
[17] productmarketing
[12] cctr
[12] bizdev



Top Hashtags in Tweet in G1:
[79] custexp
[64] cx
[58] customerexperience
[47] cxmanagement
[9] cxjoboftheweek
[9] cxjobs
[7] custserv
[7] cctr
[6] employeeengagement
[6] brewdog

Top Hashtags in Tweet in G2:
[37] custexp
[35] cx
[10] customerexperience
[7] cxm
[4] ex
[4] empexp
[3] travel
[3] tourism
[3] problemsolving
[3] management

Top Hashtags in Tweet in G3:
[7] cxqotd
[7] custexp
[7] cx
[3] custserv
[1] marketing
[1] customerservice
[1] employeeexperience

Top Hashtags in Tweet in G4:
[10] custexp
[8] cx
[2] custserv
[1] needsassessment
[1] makeiteasier
[1] disruption
[1] customercentricity
[1] lawfirm
[1] clientengagement
[1] quirks

Top Hashtags in Tweet in G5:
[12] custexp
[5] customerservice
[4] custserv
[3] customerexperience
[3] cx
[1] cctr
[1] b2b
[1] saas
[1] software
[1] crm

Top Hashtags in Tweet in G6:
[2] custexp
[1] marketing
[1] cxroi
[1] cx
[1] custserv

Top Hashtags in Tweet in G7:
[7] innovate
[3] digitalbanking
[3] fintech
[3] finserv
[3] corebanking
[3] banking
[3] custexp
[3] mobilebanking

Top Hashtags in Tweet in G8:
[2] custexp
[1] msdyn365

Top Hashtags in Tweet in G9:
[6] custexp
[3] wgbd
[3] brands
[2] cx
[1] culture
[1] brand
[1] leadership
[1] insight
[1] datascience
[1] retailing

Top Hashtags in Tweet in G10:
[15] sales
[15] marketing
[12] cx
[12] custexp
[9] productmarketing
[8] bizdev
[6] marketingtips
[6] salestips
[5] vlog
[5] socialmedia

Top Words
Top Words in Tweet in Entire Graph:
[192] #custexp
[150] #cx
[90] customer
[72] #customerexperience
[47] #cxmanagement
[42] experience
[38] cx
[36] more
[30] mycustomer
[30] #marketing

Top Words in Tweet in G1:
[79] #custexp
[64] #cx
[58] #customerexperience
[47] #cxmanagement
[35] customer
[34] cx
[28] mycustomer
[20] crushing
[20] experiences
[20] healthcare

Top Words in Tweet in G2:
[37] #custexp
[35] #cx
[23] customer
[20] experience
[16] cxpert
[11] katenasser
[10] #customerexperience
[10] employees
[9] solvers
[9] hotel

Top Words in Tweet in G3:
[7] #cx
[7] #cxqotd
[7] customers
[7] #custexp
[4] people
[4] customer
[3] employees
[3] first
[3] #custserv
[3] seek

Top Words in Tweet in G4:
[10] #custexp
[8] #cx
[7] customer
[5] 2023
[4] service
[3] helpscout
[3] top
[3] support
[3] lists
[3] mrpatto

Top Words in Tweet in G5:
[12] #custexp
[6] experience
[6] customer
[5] #customerservice
[4] service
[4] #custserv
[3] buster's
[3] dave
[3] #customerexperience
[3] circle

Top Words in Tweet in G6:
[3] lilianapetrova
[3] customer
[2] experience
[2] #custexp
[2] roi
[2] customerthink
[2] liliana
[2] petrova
[2] ccxp

Top Words in Tweet in G7:
[14] time
[13] finacle
[11] more
[7] less
[7] assure
[7] spend
[7] #innovate
[7] learn
[7] gain
[7] worrying

Top Words in Tweet in G8:
[8] expectations
[8] customer
[6] msftdynamics365
[5] privacy
[5] organizations
[5] right
[5] solution
[5] exceed
[5] technology
[5] industry

Top Words in Tweet in G9:
[6] #custexp
[3] customerattuned
[3] look
[3] inspired
[3] contribute
[3] report
[3] two
[3] follow
[3] delighted
[3] blogs

Top Words in Tweet in G10:
[14] #marketing
[14] #sales
[11] #cx
[11] #custexp
[8] #bizdev
[8] #productmarketing
[6] subscribe
[5] content
[5] channel
[5] #vlog

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[95] #custexp,#cx
[58] #customerexperience,#custexp
[40] #cxmanagement,#customerexperience
[30] #cx,#custexp
[29] customer,experience
[20] healthcare,customer
[20] customer,experiences
[20] crushing,healthcare
[20] complexity,crushing
[18] experiences,#cxmanagement

Top Word Pairs in Tweet in G1:
[58] #customerexperience,#custexp
[55] #custexp,#cx
[40] #cxmanagement,#customerexperience
[20] crushing,healthcare
[20] healthcare,customer
[20] customer,experiences
[20] complexity,crushing
[18] experiences,#cxmanagement
[13] mycustomer,complexity
[11] customer,experience

Top Word Pairs in Tweet in G2:
[18] #custexp,#cx
[13] customer,experience
[9] experience,employees
[9] employees,problem
[9] hotel,customer
[9] problem,solvers
[8] solvers,katenasser
[6] #cx,#custexp
[4] katenasser,#customerexperience
[4] #custexp,#empexp

Top Word Pairs in Tweet in G3:
[5] #custexp,#cx
[3] #custserv,#custexp
[2] people,first
[2] #cx,#custexp
[2] work,week
[2] customers,seek
[2] day,work

Top Word Pairs in Tweet in G4:
[4] customer,service
[3] #custexp,#cx
[3] helpscout,mrpatto
[3] 2023,helpscout
[3] support,2023
[3] service,support
[3] #cx,#custexp
[3] predictions,customer
[2] mrpatto,canâ
[2] #custexp,#custserv

Top Word Pairs in Tweet in G5:
[4] customer,service
[4] #custserv,#custexp
[3] #customerservice,#custexp
[3] circle,customer
[3] winner's,circle
[3] dave,buster's
[3] service,#customerservice
[2] sector,organisations
[2] customer,experience

Top Word Pairs in Tweet in G6:
[2] lilianapetrova,customerthink
[2] petrova,ccxp
[2] roi,customer
[2] ccxp,lilianapetrova
[2] liliana,petrova
[2] experience,liliana
[2] customer,experience

Top Word Pairs in Tweet in G7:
[7] gain,more
[7] less,time
[7] worrying,maintenance
[7] finacle,assure
[7] maintenance,gain
[7] #innovate,learn
[7] spend,less
[7] time,worrying
[7] assure,spend
[7] more,time

Top Word Pairs in Tweet in G8:
[8] customer,expectations
[5] industry,privacy
[5] organizations,exceed
[5] marketing,technology
[5] solution,organizations
[5] exceed,customer
[5] technology,solution
[5] right,marketing
[5] expectations,industry
[4] msftdynamics365,right

Top Word Pairs in Tweet in G9:
[3] follow,blogs
[3] report,look
[3] customerattuned,follow
[3] contribute,sassoftwareuki
[3] #wgbd,#brands
[3] #brands,#custexp
[3] blogs,inspired
[3] delighted,contribute
[3] look,two
[3] two,customerattuned

Top Word Pairs in Tweet in G10:
[7] #sales,#marketing
[5] #vlog,content
[5] subscribe,#youtube
[5] #marketing,#socialmedia
[5] #youtube,channel
[5] content,#sales
[5] #cx,#custexp
[5] #socialmedia,subscribe
[4] #marketing,#sales
[4] #custexp,#cx

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@mycustomer
@cxpert
@katenasser
@annettefranz
@msftdynamics365
@be_authenticx
@read_group
@mentalmarketer
@statusmatch

Top Mentioned in G1:
@mycustomer
@be_authenticx
@read_group
@evolutionei
@colinshaw_cx
@instituteofcs
@forrester
@wearesinch
@maxcontact2
@havascx

Top Mentioned in G2:
@cxpert
@katenasser
@annettefranz
@mentalmarketer
@billquiseng
@albertmylesam
@cmswire
@carolpudnos
@callcentericmi
@financialbrand

Top Mentioned in G3:
@jennysuedempsey
@luismelo78
@brohawksolution
@cxaccelerator
@annettefranz
@jtwatkin
@jeremyhyde_
@stephaniethum
@bossladycx
@seatoncx

Top Mentioned in G4:
@helpscout
@mrpatto
@mycustomer
@hyken
@debbieszumylo
@builtin
@jproco
@cxpert
@augieray
@cmswire

Top Mentioned in G6:
@lilianapetrova
@customerthink
@jeffsheehan
@drnatalie

Top Mentioned in G7:
@cherry_254
@abhijith_kd
@finacle

Top Mentioned in G8:
@msftdynamics365

Top Mentioned in G9:
@sassoftwareuki
@customerattuned
@deniseleeyohn
@peterlavers

Top Mentioned in G10:
@askdangalante
@nycjobhuntleads

Top Tweeters
Top Tweeters in Entire Graph:
@chidambara09
@fedexhelp
@forbes
@albertmylesam
@katenasser
@grjenkin
@jeffsheehan
@entrepreneur
@dasfintechbot
@techreview

Top Tweeters in G1:
@grjenkin
@jobinindia
@corizance
@nellisterc
@colinshaw_cx
@paolofabrizio71
@mycustomer
@forrester
@prateekpsinha
@neilcdavey

Top Tweeters in G2:
@albertmylesam
@katenasser
@entrepreneur
@techreview
@cmswire
@randylyleclark
@annettefranz
@liberationwork
@augieray
@scottamabry

Top Tweeters in G3:
@billquiseng
@stephaniethum
@luismelo78
@jtwatkin
@jennysuedempsey
@cxaccelerator
@jimbasscx
@jeremyhyde_
@mattlyles
@sherikendall

Top Tweeters in G4:
@forbes
@hyken
@jeanniecw
@debbieszumylo
@thomsonreuters
@helpscout
@drpotter
@jproco
@mrpatto
@builtin

Top Tweeters in G5:
@claudiogt
@the_tonyjohnson
@icxi_tweets
@kustomer
@score_buddy
@callexperts
@stellarware
@tmj_ny_hrta
@tmj_ptr_jobs
@tmj_idh_hrta

Top Tweeters in G6:
@jeffsheehan
@drnatalie
@avr4m
@customerthink
@susanhash
@lilianapetrova

Top Tweeters in G7:
@chidambara09
@dasfintechbot
@finacle
@abhijith_kd
@cherry_254

Top Tweeters in G8:
@msftdynamics365
@leontribe
@mtwol
@yzhums
@bluace1

Top Tweeters in G9:
@deniseleeyohn
@peterlavers
@sassoftwareuki
@customerattuned

Top Tweeters in G10:
@smm_news_feed
@nadunegodage
@nycjobhuntleads
@askdangalante


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