The graph represents a network of 2,113 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 December 2022 at 03:51 UTC.
The requested start date was Sunday, 18 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 8-minute period from Sunday, 04 December 2022 at 01:02 UTC to Saturday, 17 December 2022 at 07:11 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2113
Unique Edges : 2539
Edges With Duplicates : 5957
Total Edges : 8496
Number of Edge Types : 5
Replies to : 2227
MentionsInRetweet : 2199
Mentions : 2440
Retweet : 953
Tweet : 677
Self-Loops : 746
Reciprocated Vertex Pair Ratio : 0.159178815828622
Reciprocated Edge Ratio : 0.274640657084189
Connected Components : 76
Single-Vertex Connected Components : 34
Maximum Vertices in a Connected Component : 1948
Maximum Edges in a Connected Component : 8145
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.085726
Graph Density : 0.000873022702175565
Modularity : 0.323167
NodeXL Version : 1.0.1.508
Data Import : The graph represents a network of 2,113 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 December 2022 at 03:51 UTC.
The requested start date was Sunday, 18 December 2022 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 8-minute period from Sunday, 04 December 2022 at 01:02 UTC to Saturday, 17 December 2022 at 07:11 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[495] #cx,#custserv [370] #hx,#xr [355] #ar,#vr [341] #xr,#ar [317] #daos,#nfts [314] #defi,#daos [307] full,name [276] #custserv,#ex [248] #virtualworld,#gamefi [230] #ex,#rox Top Word Pairs in Tweet in G1:
[307] full,name [220] name,email [205] order,number [183] email,address [178] please,dm [159] billing,address [149] dm,full [130] speak,soon [123] sorry,hear [101] chat,soon Top Word Pairs in Tweet in G2:
[201] changing,room [192] trying,things [192] walked,changing [192] today,trying [192] braehead,hm_custserv [192] friend,went [192] went,braehead [192] man,walked [192] hm_custserv,today [192] things,man Top Word Pairs in Tweet in G3:
[118] customer,service [51] #custserv,chat [31] markc_avgi,gregortbach [29] jrni_inc,colinsataylor [29] travellersoul76,mentalmarketer [29] colinsataylor,travellersoul76 [28] gallifreyan,jrni_inc [28] mentalmarketer,wadetesta [27] mistercustserv,neilwoodson [25] marshacollier,gregortbach Top Word Pairs in Tweet in G4:
[50] grazytgrazynatt,influencerprom1 [36] pestochampion,srinualme [34] peterleah18,heroldbarton [34] heroldbarton,vipeurope5 [34] vipeurope5,pestochampion [33] #polishfrenchbretontech,#influencerpromotion [33] srinualme,_____yo_____yo [31] #promoedutech,#influencerpromotion [31] #influencerpromotion,#custserv [26] #influencerpromotion,#topcasestudy Top Word Pairs in Tweet in G5:
[430] #cx,#custserv [367] #hx,#xr [352] #ar,#vr [338] #xr,#ar [313] #daos,#nfts [311] #defi,#daos [274] #custserv,#ex [248] #virtualworld,#gamefi [230] #ex,#rox [193] #metaverse,#bc Top Word Pairs in Tweet in G6:
[210] #customerexperience,#retail [210] #retail,#custserv [170] top,rating [167] rating,#customerexperience [83] feedback,#customerexperience [13] #customerexperience,#burger [13] #burger,#custserv [11] #food,#custserv [11] #customerexperience,#food [7] #customerexperience,#telstra Top Word Pairs in Tweet in G7:
[16] customer,engagement [15] #cx,#custserv [13] ceo,cxjourney [13] coach,keynote [13] annettefranz,ceo [13] putting,customer [13] chatting,annettefranz [13] keynote,speaker [13] author,putting [13] customer,customer Top Word Pairs in Tweet in G8:
[11] report,ready [11] daily,conversation [11] #customerservice,#custserv [11] conversation,report [11] ready,#custserv [11] #custserv,dec [9] customer,service [9] #customerexperience,#customerservice [8] days,festivus [8] 12,days Top Word Pairs in Tweet in G9:
[11] #custserv,#customerservice [10] #cctr,#contactcenter [7] #customerservice,#cx [6] #contactcenter,#custserv [4] #crm,#cctr [3] #cx,#cloud [2] #cx,#cctr [2] genesys,#crm Top Word Pairs in Tweet in G10:
[31] #cx,#custserv [12] mycustomer,#cx [10] callcentrehelp,#cx [7] 2022,mycustomer [7] customer,service [7] #custexp,#cx [6] popular,articles [6] airlines,right [6] frontier,airlines [6] #cctr,#custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: