The graph represents a network of 2,131 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 2/11/2023 5:00:56 PM. The network was obtained from Twitter on Sunday, 12 February 2023 at 03:50 UTC.
The tweets in the network were tweeted over the 3384-day, 22-hour, 12-minute period from Wednesday, 06 November 2013 at 02:48 UTC to Sunday, 12 February 2023 at 01:00 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2131
Unique Edges : 1935
Edges With Duplicates : 11181
Total Edges : 13116
Number of Edge Types : 9
Retweet : 1111
MentionsInRetweet : 2423
Replies to : 1896
MentionsInReplyTo : 4173
Mentions : 2415
Tweet : 874
Quote : 107
MentionsInQuote : 89
MentionsInQuoteReply : 28
Self-Loops : 1169
Reciprocated Vertex Pair Ratio : 0.103347502656748
Reciprocated Edge Ratio : 0.187334457019022
Connected Components : 89
Single-Vertex Connected Components : 31
Maximum Vertices in a Connected Component : 1913
Maximum Edges in a Connected Component : 12622
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 5.75699
Graph Density : 0.000914953194845595
Modularity : 0.240604
NodeXL Version : 1.0.1.510
Data Import : The graph represents a network of 2,131 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 2/11/2023 5:00:56 PM. The network was obtained from Twitter on Sunday, 12 February 2023 at 03:50 UTC.
The tweets in the network were tweeted over the 3384-day, 22-hour, 12-minute period from Wednesday, 06 November 2013 at 02:48 UTC to Sunday, 12 February 2023 at 01:00 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : TwitterSearch2
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[753] #cx,#custserv [646] #defi,#daos [644] #ar,#vr [642] #xr,#ar [639] #hx,#xr [553] hm_custserv,jillgwynne [465] #virtualworld,#gamefi [456] #customerexperience,#retail [454] #retail,#custserv [438] top,rating Top Word Pairs in Tweet in G1:
[95] full,name [86] hm_custserv,hi [72] email,address [68] billing,address [67] order,number [55] happy,help [54] address,billing [52] name,email [50] request,please [50] hm_custserv,hm Top Word Pairs in Tweet in G2:
[541] hm_custserv,jillgwynne [198] jillgwynne,hm_custserv [143] changing,rooms [142] women,girls [77] feel,safe [74] whether,feel [74] hm_custserv,case [74] girls,decide [74] notice,women [74] put,notice Top Word Pairs in Tweet in G3:
[706] #cx,#custserv [644] #defi,#daos [643] #ar,#vr [641] #xr,#ar [638] #hx,#xr [465] #virtualworld,#gamefi [396] #daos,#nfts [386] #vr,#web3 [374] #custserv,#ex [354] #nfts,#designthinking Top Word Pairs in Tweet in G4:
[30] grazytgrazynatt,influencerprom1 [27] peterleah18,heroldbarton [27] vipeurope5,pestochampion [27] heroldbarton,vipeurope5 [27] pestochampion,srinualme [19] kiyotaka_1991,glaveanton [17] #promoedutech,#influencerpromotion [17] #influencerpromotion,#topcasestudy [16] diofavatas,jblefevre60 [16] jeancayeux,diofavatas Top Word Pairs in Tweet in G5:
[29] customer,service [26] #custserv,#customerservice [25] #custserv,stories [25] resources,#custserv [25] service,resources [24] #cctr,#custserv [21] #customerservice,#cx [18] #custserv,#cx [17] #customersuccess,#customerexperience [17] #customerservice,#customersuccess Top Word Pairs in Tweet in G6:
[456] #customerexperience,#retail [454] #retail,#custserv [438] top,rating [433] rating,#customerexperience [148] feedback,#customerexperience [41] #customerexperience,#burger [41] #burger,#custserv [33] #customerexperience,#food [31] #food,#custserv [17] #customerexperience,#telstra Top Word Pairs in Tweet in G7:
[25] #custserv,daily [25] #customerservice,#ai [25] latest,#custserv [24] daily,thanks [3] #custexp,#custserv [2] #customercentricity,#customerstrategy [2] included,shiftcxevent's [2] quotes,2023 [2] jeanniecw,dgingiss [2] alloilgasjobs,#customerservice Top Word Pairs in Tweet in G8:
[17] anticipating,great [17] #futureofwork,survey [17] #it,#cx [17] proves,#it [17] leaders,anticipating [17] #cx,leaders [16] change,constant [16] great,deal [16] survey,proves [15] deal,change Top Word Pairs in Tweet in G9:
[15] ready,#custserv [15] report,ready [15] conversation,report [15] daily,conversation [12] #custserv,jan [10] customer,service [8] workforce,management [8] #cctsolutions,#wfm [8] #cx,#custserv [6] #helpdesk,#itsm Top Word Pairs in Tweet in G10:
[11] #cx,#custserv [6] customer,service [6] #cpaas,improve [4] workingsol,#cx [4] 2600hertz,adrianswinscoe [4] improve,#customerexperience [4] customer,engagement [4] #customerexperience,strategy [4] let's,discuss [4] discuss,2600hertz Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G6:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: