The graph represents a network of 2,074 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 2/18/2023 5:00:35 PM. The network was obtained from Twitter on Sunday, 19 February 2023 at 03:53 UTC.
The tweets in the network were tweeted over the 4497-day, 23-hour, 30-minute period from Wednesday, 27 October 2010 at 01:25 UTC to Sunday, 19 February 2023 at 00:55 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2074
Unique Edges : 1844
Edges With Duplicates : 10781
Total Edges : 12625
Number of Edge Types : 9
Mentions : 2529
Retweet : 1134
MentionsInRetweet : 2114
Tweet : 979
Replies to : 1784
MentionsInReplyTo : 3929
Quote : 80
MentionsInQuote : 59
MentionsInQuoteReply : 17
Self-Loops : 1238
Reciprocated Vertex Pair Ratio : 0.108461762140157
Reciprocated Edge Ratio : 0.195697796432319
Connected Components : 101
Single-Vertex Connected Components : 42
Maximum Vertices in a Connected Component : 1847
Maximum Edges in a Connected Component : 12164
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 6.539759
Graph Density : 0.000886634932020779
Modularity : 0.234685
NodeXL Version : 1.0.1.510
Data Import : The graph represents a network of 2,074 Twitter users whose recent tweets contained "custserv", or who were replied to, mentioned, retweeted or quoted in those tweets, taken from a data set limited to a maximum of 5,000 tweets, tweeted between 3/26/2006 12:00:00 AM and 2/18/2023 5:00:35 PM. The network was obtained from Twitter on Sunday, 19 February 2023 at 03:53 UTC.
The tweets in the network were tweeted over the 4497-day, 23-hour, 30-minute period from Wednesday, 27 October 2010 at 01:25 UTC to Sunday, 19 February 2023 at 00:55 UTC.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, an edge for each "retweet" relationship in a tweet, an edge for each "quote" relationship in a tweet, an edge for each "mention in retweet" relationship in a tweet, an edge for each "mention in reply-to" relationship in a tweet, an edge for each "mention in quote" relationship in a tweet, an edge for each "mention in quote reply-to" relationship in a tweet, and a self-loop edge for each tweet that is not from above.
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : TwitterSearch2
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[929] #cx,#custserv [776] #ar,#vr [771] #xr,#ar [757] #hx,#xr [735] #defi,#daos [504] #virtualworld,#gamefi [486] #customerexperience,#retail [486] #retail,#custserv [483] #daos,#nfts [473] top,rating Top Word Pairs in Tweet in G1:
[90] full,name [77] hm_custserv,hi [67] email,address [63] hm,hm_custserv [60] order,number [60] billing,address [56] hm_custserv,hmindia [48] address,billing [48] happy,help [47] name,email Top Word Pairs in Tweet in G2:
[882] #cx,#custserv [775] #ar,#vr [770] #xr,#ar [756] #hx,#xr [733] #defi,#daos [504] #virtualworld,#gamefi [481] #daos,#nfts [451] #vr,#web3 [440] #custserv,#ex [382] #designthinking,#infinitejourneys Top Word Pairs in Tweet in G3:
[404] hm_custserv,jillgwynne [158] jillgwynne,hm_custserv [92] changing,rooms [92] women,girls [49] feel,safe [47] hm_custserv,case [47] notice,women [47] please,put [47] case,please [47] girls,decide Top Word Pairs in Tweet in G4:
[28] grazytgrazynatt,influencerprom1 [25] peterleah18,heroldbarton [25] vipeurope5,pestochampion [25] heroldbarton,vipeurope5 [25] pestochampion,srinualme [17] kiyotaka_1991,glaveanton [15] ai_miami,peterleah18 [15] influencerprom1,ai_miami [14] #influencerpromotion,#topcasestudy [14] #influencerpromotion,#custserv Top Word Pairs in Tweet in G5:
[486] #customerexperience,#retail [486] #retail,#custserv [473] top,rating [466] rating,#customerexperience [170] feedback,#customerexperience [57] #burger,#custserv [57] #customerexperience,#burger [33] #customerexperience,#food [31] #food,#custserv [17] #telstra,#custserv Top Word Pairs in Tweet in G6:
[28] #custserv,daily [28] #customerservice,#ai [28] latest,#custserv [26] daily,thanks [2] alloilgasjobs,#customerservice [2] daily,#customerservice Top Word Pairs in Tweet in G7:
[12] conversation,report [12] daily,conversation [12] report,ready [12] ready,#custserv [11] #contactcenter,#cctr [11] customer,service [11] #customerservice,#custserv [11] contact,center [10] #cx,#custserv [9] #custserv,#callcenter Top Word Pairs in Tweet in G8:
[22] #custserv,#customerservice [18] #customerservice,#cx [17] #crm,#cctr [15] #contactcenter,#custserv [15] #cctr,#contactcenter [5] #cctr,#custserv [3] #cx,#conversationalai [2] 2023,cmo_council [2] crm,#custserv [2] cmo_council,custcomm Top Word Pairs in Tweet in G9:
[28] content,#cem [28] #customerexperience,#cx [28] source,best [28] #custexp,#cxm [28] #cem,#custexp [28] soundings,source [28] best,#cx [28] #custserv,dusentio [28] dusentio,soundings [28] #cxm,#custserv Top Word Pairs in Tweet in G10:
[23] #chataboutbrand,#vcbuzz [22] following,#twitterchats [20] 12,pm [16] #vcbuzz,#ppcchat [13] today,#chataboutbrand [12] join,following [11] individuals,join [11] #twitterchats,today [11] minded,individuals [11] connect,minded Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G8:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: